Amazing service and enjoyable to work with. I had all the windows in my rental replaced as well as…read moretwo sliding glass doors. Denis always communicated and kept me up to date. They were professional and did quality work. I have been recommending them to everyone.

Needed a quote for a new home build. Contracator said its…read morebest to finish the survey and septic first and then come back. Seems like a good idea.

They did exactly what I asked for in a timely manner. They did not try to upsell me on anything. I…read moregot exactly what I asked for when I wanted with no fuss.

They installed some downspouts and had to cut through the deck - which is totally fine. But they…read moretore the heck out of the plank they made a cut through with a multi tool- scratching and marring the area all around their ragged, poor quality cut. Really shoddy work and just terrible. They also repitched the gutters to the extreme just dropping the ends to make quick work of it and so they look terrible. They then left out gutter wedges that I then had to call them about and convince them to come back out to put back in. They said via phone I wasn't missing any but I was standing under my gutters at the time and looking up at the gutters and could see them missing. The crew also left garbage from the project around my house. The scrap from cutting out the gutters for downspouts was just left on the ground, the park of the deck they cut out they just dropped on the ground. Really really poor quality work overall.

These guys did a wonderful job painting the exterior of my home. I wasn't sure what color I wanted…read moreand Jose was more than willing to get samples until I was 100% sure. They even did the beautiful burgundy on my shutters! Highly recommend!

We absolutely recommend this company! Quick quote, fast scheduling and superior work. The crew was…read morerespectful of the property and had the whole exterior, including trim and doors finished in 4 days!

DO NOT USE THIS COMPANY. There are way more options that…read morewill result in an easier process and better follow up. In short the work crew broke an exterior glass door pane to a sliding glass door. Accidents happen, poor communication and lack of follow up shouldn't. Home Genius blamed the sub and vice versa. Eventually the glass was replaced by the sub contractors father (yes seriously). After replacement it was foggy and dirty inside. After six calls to customer care we received a call back from Raleigh manager who of course blamed the sub and "would look into it". We got into contact via text only with our job lead as he has no voice mail. It was determined new glass would be placed back in upon our return from vacation out of state. To our surprise our home camera systems picks up somebody going into our backyard with a ladder and presumably working on the glass with no appointment, no permission and no contact with home genius. A text to the job lead to confirm was left unanswered. Likewise when the Raleigh office manager was asked for information regarding an appeal process, he asked if we would drop our 2 star google review first instead of simply meeting our request and providing info for am appeal. He still has not responded with info requested or followed up in any manner to see if our damaged property was replaced etc. The second glass replaced while we were not home but an unknown party is worse then the first replacement glass job and here we sit with zero assistance or communication from Home Genius. Customer Care reps have all been nice and courteous all 7 times we have called them. Just don't take the risk with other options available.

This company engages in spurious HIGH PRESSURE sales tactics. The "inspection" (he didn't even go…read moreon the roof) and estimate, promised to be 90 minutes, but actually lasted over 3 hours. I REPEATEDLY told the sales rep that I would not sign any contract until I had more quotes, yet he kept insisting. "This price is only good for today." "Let me talk to my supervisor to see if I can get you a better deal." In the end, he promised to send me a quote for later review, but then ghosted me. These tactics are insulting. After he left I looked at their Better Business Bureau website, and saw similar complaints. I do not recommend doing business with Home Genius Exteriors.

I called 3 times to try and set up a time to do a quote for a roof. The estimator never called…read moreback. We moved on and got other quotes. The work is going to be awarded to another company and it's a 60K job. If I were the owner of this company I would be furious if I put someone on the payroll who lost 60K in business because they are too lazy to return a call.

Not great. We had our roof and gutters replaced. The roof work seems solid (but what do we know?),…read morebut everything else leaves me frustrated after spending $25k. My main complaint, the sales person promised the crews would be clean and put tarps down to catch 100% of the debris, and we wouldn't even be able to tell they'd been here. Now we're four months past the install and we are still picking up bits of shingle, tar paper, plastic, and most egregiously, ROOFING NAILS in the yard nearly every SINGLE time we do yard work. In the first two weeks we picked up over a hundred nails from the yard and DRIVEWAY (come on, now!). We seriously found two more yesterday and two more today. It's NEVER ENDING. With the sales guy's suggestion we had them put in wide mouth gutter drains to help with the constant gutter clogging problems -- so what do they do? First they installed them wrong (oversized drains with standard drain holes does no good), so I printed out and handed the project manager installation instructions from the manufacturer. They came back out to redo it, but contrary to those instructions they used a ton of caulk, and also put caulk on every joint. Guess what gutter debris does when it hits a caulk. We also had them do some siding repair and had to be extremely specific about what we wanted them to do vs asking "replace anything that's rotting" which I would expect to be a reasonable request. I expected SO much more from a family company this old and established. Sadly, NOT recommended.

They did an excellent job. Great communication can care. We will certainly use them again.read more

Reasonably priced and professional service, removed a big build up in our gutters quicklyread more