It's good but I could never get an appointment. A great experience when you can get your pooch in…read morefor a wash and groom but last time I tried to set up an appointment it was like a 2 month wait, which kind of defeats the purpose. So that's why 1 star is removed, we haven't tried for a long time to get in here so maybe things have changed but we ended up having to go to Earthwise Pet Supply in East Madison until we moved to Janesville and are now looking for new groomers down there since traveling to Madison for dog grooming appointments is a lot of travel time.

Since my review was removed, here is my original review that took place at this facility…read more I am writing to formally register a profound and unequivocal complaint regarding the grooming services provided by Madelyn, which resulted in significant distress and injury to my dog. Prior to the grooming session, I explicitly communicated that my dog suffers from severe anxiety, possesses highly sensitive nails, and reacts poorly to blow dryers. These crucial details were conveyed to ensure a calm and safe experience for him. Madelyn'a immediate response was one of overt rudeness and unprofessionalism, marked by dismissive eye-rolling and a sarcastic retort, "Oh, like I haven't heard that before." This utterly disregarded my legitimate concerns and set an alarming precedent for the subsequent care. Upon collection, my dog was visibly trembling and in an unprecedented state of distress, far beyond his usual initial apprehension. It is important to note that at seven years old, he has undergone numerous grooming sessions throughout his life without ever exhibiting such extreme post-grooming trauma. The full extent of the horror became apparent shortly after. Once I secured him in his car seat and returned home, I discovered a horrifying scene: his entire car seat was saturated with blood. Closer inspection revealed that every single one of his nails had been severely butchered and was bleeding profusely. This was not a minor 'quick' on one nail; it was a comprehensive and shocking mutilation.I immediately contacted the establishment to address this grave matter with Madelyn Sanderson and her response was one of complete denial and appalling indifference. She disavowed any responsibility, callously suggesting the injuries were likely due to my dog moving around too much, stating "it happens," and incredibly, instructing me to "get over it." This complete lack of accountability and empathy is inexcusable. As a direct consequence of her gross negligence, two of my dog's nails subsequently developed severe infections, necessitating veterinary intervention and causing him immense pain and discomfort. It is unequivocally clear that Madelyn possesses neither the necessary temperament nor the professional competence to work with animals, particularly those with specific sensitivities or anxiety. Her inability to interact with stressed animals, coupled with her dismissive attitude and demonstrable negligence, renders her entirely unsuitable for such a role. Given the severity of this incident I have formally reported this matter to the Board of Health, my local Attorney General, office, and the Better Business Bureau. I firmly believe that if such egregious treatment has occurred with my dog, it is highly probable that other animals under her care are also at risk. This level of neglect and unprofessionalism is utterly unacceptable and must be addressed with the utmost seriousness.

My Sally loves this place. She always smells so good. Shawna always reports about skin problems she…read morefinds. She offers excellent services.

Shawna and her staff are so patient with my 2 dogs. They are always happy to go there.read more

This place is amazing. The owner and staff are wonderful and you can tell they love being around…read moredogs. While it is not easy for me to leave my two dogs, I know they are being taken care of very well. They provide great updates as well as offer many services to make sure our dogs are happy. The facilities are super clean and i appreciate all the times they have taken care of our dogs.

The Emerald Paw Pet Resort took excellent care of my 4 month old puppy during her stay there. The…read morefacility is super clean. The staff is friendly and professional. She was thrilled to have play time with the other dogs there. I was very confident she would be safe and well cared for! We'll definitely be back!

Always a great job grooming my dogs. My miniature schnauzer / yorkie mix can be a challenge due to…read morethe 'schnauzer growths' they had to trim around. They always do a great job without cutting into them. My other dog also had great experience with normal grooming. Highly recommended.

The ladies at Grooming Tails are so good with my little dogs. They always come out looking and…read moresmelling great!

My 13 year old terrier mix Charlie and I had a great experience with Max! Really appreciate their…read moregentle approach, means a lot to know my pup is in good hands.

I made a grooming appointment a couple of weeks ago for noon on a Sunday. In the past week I have…read moregotten two notices from Square Up (the app they use for scheduling) changing the time to 11:00, then later to 11:45 - and zero communication from the groomer. It's weird. As a side note, they're located 40+ miles from my home, even though they came up when I typed in my ZIP code. I live in a medium-sized city, not rural at all.

We enlisted the help of Salina with Suburban K-9 for our incredibly energetic Brittany Spaniel. The…read morebarking was nonstop, walks were a nightmare, and we had no idea what to do with this boundless energy. We opted for the board & train (if only to get a week of peace back at home) with the in-home lessons following. Enlisting the help of Suburban K-9 was the best decision we ever made- Salina was prompt, attentive, and incredibly knowledgeable. We learned the why behind our dog's behaviors as well as what to do to improve or correct them. Now we can walk off leash at a smart heel, his barking is massively improved, he comes when called with other dogs/people around along- things I've only ever seen dogs do on tv are things my dog can do! He is happy now that he knows what we need from him, and we are happy that his behaviors are no longer causing friction in the family. All our future dogs will be trained with the help of Suburban K9!

In one session, Alex had my puppy heeling on a walk beautifully. He took one look at what I was…read moreusing as a harness, changed it up and taught me how to let my dog know that I was in charge. From there, we continued on over the next few sessions, basing all commands on the foundation of me calling the shots, not my dog. I learned so much about the way dogs think, and how to work with that. Basically, I would say that Alex trained ME! I highly recommend this training program and will definitely use them again as needed. I would also add that despite the expense, this is a worthwhile investment in your future with dog. I hope for many years ahead with mine, and I feel that good training will make us both happier in the long run.

Found this place at the last minute when we were in a bind and they've been our choice ever since…read more Ox is always greeted when we arrive and his tail is wagging and we know he's well cared for when we are away! Lindsey is amazing! And their website portal is easy to navigate and upload records. Highly recommend!

My dog had several wounds after her groom, despite being told "she did a great job and was "perfect…read more". I brought it to the owners attention only to have them deny any responsibility. Exercise area was have dogs outside all day running in packs of up to 15. Very noisy the whole time we were there.

Brenna was just incredible helping us with our rescue, June. We've had her for a couple years and…read moreshe was always super leash reactive, barking at just about every dog, bike, and skateboard that she saw. After 3 sessions at SMS, June is able to walk with us with no problem. I genuinely wouldn't believe it if you told me she would improve this much a month ago. I can't recommend SMS and Brenna specifically enough!

Fantastic experience. We have a highly, highly energetic 2 year old Wheaton Terrier (Tilly!)…read more During our consultation, Greg took the time to understand our specific goals we had for Tilly's training. He walked thru the training technique and schedule, being sure to answer any questions or concerns we had. We scheduled three, full day trainings - spread over 3 weeks so that we would have practice time in between each lesson. We would drop Tilly off in the AM, pick her up in the afternoon. When we arrived back at the facility, my husband and I had an hour with the trainer and Tilly to walk through what they went over in the day. We also got a "Report Card" after each lesson that highlighted how it went. Super helpful. Brenna trained Tilly on the 1st and 3rd day and Jada trained Tilly on the 2nd day. Each were fantastic and couldn't have been more helpful and knowledgeable. They walked through the training collar process, commands and walking habits. They helped Tilly go from pulling on her harness to complete loose leash walking, how to get into her "Place", how to heal, and how to stay focused while around other distractions (dogs, cars, people, etc). Facilities were clean, well managed. Highly recommend Sit Means Sit, Brenna, Jada and Greg!