Very helpful on the phone the gentleman was very informative let me know what was best for my car…read more I appreciate the knowledge I do recommend

I will NEVER buy another junkyard battery.. I bought a battery for my car and it did not work. I…read moretook it back and they exchanged it, but it did not work either. I took the battery to Autozone and they said it was no good. So, I am $50 in the hole. I could have bought a new battery and been done. Lesson learned.

Website says closes at 5:30, they had the door locked at 4:55. Wouldn't let me go pull a valve…read morecover that takes 10 minutes. People working are very rude. Will only be supporting the other two atlanta locations from now on.

not good at all came to refund a item and they would not give me my money back but they would offer…read moreto give me a exchange of the same part will never shop here again!

Well i have been to this place 4 times in the same week o_O . I need to see why my gas tank cap and…read morenozzel kept falling in.The first time i went i drove up the little thing where it say "We service you here" Ok easy enough to do. I drove up and it had to be out 4 employees just sitting down staring at. sooo i drove around again and drove up just to see if they would budge NOPE not an inch. omg is everyone on the same lunch break or somthing (Mind you it had to be at 1:00) Ok so i drove off to NISSAN. Well they were trying to charge me 95.00 just te even look at the thing naaa naa not up in here im gonna pay you 95.00 to basically just pop my gas tank back in. Sooooo we gave PEP BOYS one more try the next day. We get there and pull up and someone comes out, he inspects the car and says idk whats wrong let me get a second opinion. So he ask another employee this employee totally brushed him off and didnt even bother to come se whats wrong smh. Finally a female associate came out and it was her second day here she told me that is was another pep boys in LITHONIA that forsure knows whats wrong with it. Ok fine im ok with that she was kind enough to give me directions and call over there to let them know the problem and that i would be arriving shortly. Ok so i get to the other pep boys and the guy trevor takes one look at it and instantly pops it right back in place for FREE . (Thank you baby jesus). So im back on my way home and im thinking i need a oil changed and i need somone to look at my brakes, well im already half way to the other pep boys that i initally went to before i said what the heck. So i arrive there and christiana helped me and gave me a nice discount for my trouble. All in all this place was good except for the first two days when no one said a word to me. Pep boys you are A-OK in my book i will be back again.

My daughter takes her car to pep boys to have her tires rotated etc…read more The guy calls her and tells her that something is wrong with her tire and that it is not safe and needs to be replaced. The original tires were purchased from someone else but the pep boys rep told her that any warranty she had at another tire store would be void because she hit a hole..... "WHAT"! It's road hazard buddy... What do you think that means? So of course she purchased the full priced tire from him because she believed him. All I can say is "SHAME on you pep boys!

Riley and Gerome truly went above and beyond to help me. I couldn't be more appreciative of the…read morecustomer service and amazing energy I received from them both!!

We went in to find a starter solenoid for a 1999 Ford F-150 Sport. The female sales assistant…read moredidn't have a clue, then she called over "Mike" to get him to help us. First "Mike" said it was because the battery was dead. Sorry wrong answer, the battery is brand new. Then "Mike," says he's a Chevy guy. We left and went to Advanced Auto Parts where their sales personnel knew exactly what we were looking for. Don't get me wrong, the AutoZone on Pine Log Road is fantastic. This one on 138 is really bad.

AWFUL AWFUL!!! Parts don't work, customer service non-existent. They do not take ownership of any…read moreproblem. Purchased transmission they claimed was tested paid to put it in and it was jumping off the back next day car would not move Sent me to a shop and they guy even told them it was bad wanted to blame on programming. Do not go business with them or you will be out of double labor cost like me $1,500 turned to 3,000. Parts are not testing and the white lady "manager" is rude and want respect but don't give it. Parts are trash don't waste your money like I did. Wish I could give zero stars

I unfortunately recently made a purchase from this company…read morein which the part turned out to be defective and did not work only to told after the fact that they conveniently don't do refunds on electrical parts. The costumer service representative was extremely rude and unprofessional. please stay away from business they are extremely misleading and shady.

I have them 5 stars because they not only had my engine, but after my mechanic flaked out on me,…read morethey told me they can hold it. Then, they delivered it to the new mechanic! They were very nice and professional the whole time. My only issue was the price. The engine had over 100k miles on it, but I was charged as much as an engine with 1/3rd the miles.

I gave them one star because their sales reps failed several times to provide any follow-up…read morepertaining to my inquiry. I had to reach out to receive an answer every time, and I expressed the urgency of at least hearing a no if that was, in fact, their answer. I can't take this company seriously in any way, and that's sad to say. Hopefully, the customer experience can improve.

Pete and Tamika are the best! They are friendly, kind and helpful. They are also very knowledgeable.read more

This review is overdue. I drove to this auto salvage business all the way from Tampa, FL on July…read more26th to buy a wheel for my Lexus and I was very pleased with the condition of the wheel. One of the clerks took the time to take some pics the day before and sent the pics to my cell. When I got there, they were all nice and treated me with respect and courtesy. They even took the time to find a Lexus center cap for the rim bc it was missing. Thank you all and keep up the good work. I may be going back for some parts in the future.

I must send major kudos to Jennifer who was not only friendly but knowledgeable about everything I…read moreneeded. Her customer service skills were excellent and she was very thorough in explaining everything to me. To be honest, I thought she was the manager considering her knowledge and skill level. I will definitely be returning to this particular Autozone for my car needs.

Excellent service Helped me with my battery…read more Mark did a great job Come here good customer service

I would give a negative 10 if that was possible the worst customer service i will NEVER spend…read moreanother dime in the store on Salem rd Conyers! Im 67 walk with a cane and have trouble walking i went in there and purchase antI freeze the big jug as I tried juggling carrying the antifreeze and walk with my cane the man behind the counter didn't greet me or try to help me carry the antifreeze just stood looking down at his cash register while I hobbled to cash register he didn't even try to help me carry it out as I'm in tears trying to walk a kind young customer came in the store and helped me to carry out the antifreeze to my car I will never walk in the store again !!!!!'

Terrible customer service. Walked in, male behind the counter didn't greet, didn't even look up…read more Seemed to be the only person on-duty until the phone rang, then a female ran out of the back room and answered the phone. Still ignored, wondering if I called from inside the store if that would help. Myself and another person were the only customers in the store. I left for Advance Auto Parts down the road. Advance was packed, parking lot was near full of cars, was greeted when I entered the store -- even as busy as the store was with customers. Guess what chain gets my business from now on?