I got in to a minor accident and needed to get 3 quotes. I decided to go with Alpha since their…read morequote were more in line with the cost of the replacement mirror and labor, compared to the quotes that were half the cost of their quote. I tried to work with the owner of the company that I got in the accident with and Alpha and they could would work out the payment arrangement. Big mistake. I visited Alpha for the initial quote which I received. They were going to order the part and let me know when I arrived. I went back about a month later. They looked in the system, said that there was note and he said he would have to call me back. So I left. Another month went by and I did the same thing and left with the same result. My guess and its just that, the owner of the company that cause the accident and Alpha got together and decided not to work with me. I don't know. Only my mirror was damaged after a work truck crossed into my lane and decided not to stop. I filed a police report and I should have just called a lawyer. Lesson learned. Thanks for nothing Alpha. Too much time passed and now will have to replace my own mirror and I accept my mistakes for not stay on both companies.

Service was amazing!! They showed me things I needed and repairs were done to the upmost…read moreprecision!!! Thanks alpha Auto!!! James and Dave were awesome at the front desk!! Great customer service!!!

I had to leave a review because the service was outstanding. From the moment I pulled in, the…read moretechnician was friendly, respectful, and took the time to explain everything they were doing. They checked my lights, inspected the cabin air filter, and performed several other routine checks to make sure everything was in good shape. The entire visit only took about 15-20 minutes. I usually take my car to the dealership for oil changes, and I'm rarely out of there in less than two and a half hours. The business was clean, the staff was professional, and everyone I interacted with was genuinely kind. They also offer a military discount, which means a lot to our family. I'll definitely be returning for future service, and I highly recommend them to anyone looking for a fast, professional, and hassle-free oil change.

Quick, thorough service and no pressure to get the other recommended maintenance done. Will be back…read morewhen my regular mechanic is booked up and I'm in a pinch.

They are good and they're polite and explain what's going on with your automobile vey clear.read more

took my 2018 Honda Pilot Here Once! it was overheating and acting up. brought it, paid for it, took…read moreabout 2 days to get it done! 3 days later, it did the same thing! I called them and they told me to bring it in, to see if they had missed something or something was left undone. my husband was at the Taco Bell and we asked for a tow truck, they said okay, but if it was their fault we wouldn't have to pay for it but, if it was something else other than what they were fixing, we'd have to pay the towing. the owing fee was $150... from Taco Bell, to the shop. it wasn't even that far. my husband ended up asking help to push the car. we get a call the next day, that the car is ready. we come in, they said "alright, take it". didn't get charged or get any explanation. second incident, my husband brings in his 2015 Chevy Silverado. it needs breaks changed on all 4. tell me why it's $2,000 ?? what do we do, we bring all the parts. the brakes and brake pads and router, and caliber. just for the labor it was $700? which is crazy, cause my husband kept going back and forth with them. they kept telling him they weren't the right breaks, or pads, and my husband comes to talk to the machanic and he's like "oh sorry, we haven't even opened the boxes or looked at them" NEVERMIND, $680 to change one set of breaks, router and caliber. FUCKING CRAZY. I'm sorry but, they need better communication skills, and they take sooo long to get things done.

Went in with a car urgency, when most other shops could not help me immediately, Brad the…read moresupervisor from Eight 81 agreed to look into my issue although his shop was very busy. Great troubleshooting and estimates. Kept me updated the whole time. Displayed transparency, service, quality care and professionalism of the higher standard. His staff were also cordial and the service cost was reasonable in line with the issues identified. Appreciate their service and wish them success. Thanks Brad and team. Mo

I carried my vehicle to East 81 Oil & Auto Repair. Greet with a smile. I had called ahead to…read moreexplain my concerns. I spoke to Aaron. He was very polite and professional. He checked out my vehicle. Found the issue but my warranty company would not cover it. He called me and explained what the problem was. Again very professional. I picked up my vehicle and upon his suggestion I'll take it to a place that specializes in the vehicles issue. He did not charge me at all. I will go back and send people there. It's hard to find a honest mechanic. Aaron at East 81 Oil & Auto Repair is that honest guy. Thank you again Aaron.

This business has communication and customer service issues, all at the customer's expense. They…read morehave chosen not to release my vehicle to me for the agreed upon amount nor have they completed the botched paint job to my satisfaction. I was paying them for a service, but had to bring in an outside associate, at the owner's request, to assist him in simply removing hardware on the vehicle while it was at this shop because the owners, nor their employees, could do it themselves without further damaging my vehicle. After they damaged my car, they tried to charge me an additional several hundred dollars but haven't compensated me for my damage???

I've been a customer for approximately 2 years now. I cannot even list the numerous services I've…read morehad done here. Professionalism has always been great. Service has always been one of the best I've seen in this industry...I'm extremely picky with who services my vehicle... I have a family of 6 and my children's safety is my top priority. At Richie's they always provide honest service... my most urgent needs are always taken care of first... money is tight, so my husband and I will get little discounts here and there... they don't try to fix anything just to make a buck... they'll tell us what to fix next and take it in stages. I had a tire blow out once and only had a bad spare tire... I had no money for a tow truck or a good tire, my husband was over 35 miles away at work and I had a van full of kids... I took a chance and drove on my bad spare to Richie's... I explained the situation to them and was GIVEN a used tire... I was not treated any differently from when I was a paying customer... I was treated with respect and for that, they have both my husband and I as lifetime customers... I would highly recommend anyone who is looking for honesty, professionalism, respect for you and your vehicle, and quality service at a very good price to visit Richie's .... I can say that people have different motives for doing what they do but God sees and knows all things. That said, for the owners and staff at Richie's keep up the good work and I will leave you with this from the word of God.... "Keeping a clear conscience, so that those who speak maliciously against your good behavior in Christ may be ashamed of their slander." 1 Peter 3:16

I bought a groupon coupon trying to save a few bucks and these guys charged a shop fee that ending…read moreup taking my savings!! Never had a shop to do this before.

I love this shop. I had a problem an emissions problem with my vehicle for years…read more I took it to 3 other shops and none of fixed the problem. All Automotive found the problem and fixed it

They are the best in Henry county hands down. Very professional and did an outstanding job and a…read moregood price to repair my truck for emissions, I highly recommend and I want to say thank you very much