These guys are great at the union Square location. Tony has been very helpful. I would give these…read moreguys six stars on a scale of five. I think I found the right bank.

This is for the East BOSTON Savings Bank in Union Square at 37 Union Sq, Somerville, MA 02143…read more The best thing about this bank is it is very easy to find. If you are in Union Square, with a 360° spin, you will see it jutting out pointing to the center of Union Square. The bad thing with this bank is there is a glitch when opening a new account. When you open a new checking account, you are given pages and pages of documents and printouts. So many sheets of paper, they give you a bank folder to help you carry them all. The problem is not one of the documents they give you display your address, phone number, SS number, employer or email address. This means that any bank worker can enter in any information under your name and you will never know it until something goes wrong. This is exactly what happened to me. The bank worker opened an account under my name, but put someone else's email address, so someone else received my account welcome to online banking. The person receiving the bank's new account welcome email phoned the main office of East Boston Savings Bank to report a possible scam, then an online banking specialist from East Boston Savings Bank called me to identify who I really was. The online specialist was very smart and helpful, but really, a local branch worker should not have the power to create accounts making up any information they want with the customer unable to know that it happened. Of the thick stack of papers printed out when making a new account, there needs to be one sheet of paper that shows the customer what personal information was entered by the bank worker in their name. Of course I wanted to change my password, but the first day an account is created it appears that changing your password at home is not allowed. The online system gives an error message saying that the limit for changing your password has been reached for the day. But I was able to change my password the next day without problem. One other issue that is very small is when opening the account, I asked very clearly to have monthly statements via postal mail. I told the bank worker the reason for this. I was very clear. But my account was created with online statements selected. My suggestion if you open an account at East Boston Savings Bank is to deposit only a small amount of money and let it stay their a long time for your safety.

I have been a member of WFFCU since I was 16, I am now 39. I have had continuous issues with funds…read morenot being withdrawn in appropriate time period.. i.e. paying bills online that take a week to clear my checking account. Today a check being held for 2 business days is now going to be held for 5 days and there is no clear reason why. After 23 years, 1 mortgage, a heloc, 3 personal loans and 2 car loans, Ill be closing my account. Its not worth not having access to my money when I want it.

If you are shopping for a friendly "home town" style bank, be sure to try Webster First Credit…read moreUnion! Recently I had a another great experience with Webster First Credit Union. It's especially nice when a company that acquired the company you worked with for 45 years, remains much the same, providing a similar experience with both new and team members who have remained as part of an acquisition. I had the opportunity to finance a heat pump at 0% financing through Mass Save and was able to select the bank I wanted to work with. I was thrilled when I saw Webster First on the list and chose them, even if they were out of my way as I knew the experience I would receive. Everything was as I expected...and more considering I was working with a "new" company. Bryan Talbot was right there every step of the way, helping to ensure my loan was processed quickly and efficiently. He had the paperwork prepared to save me time when I arrived, and also stayed beyond closing time as I was later than expected due to traffic. My experience was wonderful and also reminded me of how customer friendly Filene Credit Union was and how nice it is to see companies share similar values and everyone continue to service their customers in a friendly and efficient way. Bryan came from another company that Webster First acquired and Bruce Torrey was from Filene Credit Union where I worked with Bruce, his dad and Ed Mahan through the years. PS: Bruce Torrey, sorry I missed seeing you!

The best credit union in the state as far as I'm concerned great people and service. If your…read morelooking for a great company this is differently one of them.

The customer service is excellent. Tellers and managers go above and beyond for their patrons. This…read morecredit union is a great place to do business. They are knowledgeable about products, and very easy to work with. I found them to be accommodating and thorough.

Customer service is awesome! How come there's not a lot of tellers at the bank? Hours are not bad I…read morewould like to be able to bank on a Sunday but the branch it's a well run Bank thank you bob

Opened an account here , debit card printer broken...was told they would print it and send it the…read moresame day from nearby branch. Checked back next day, machine was fixed but they wouldn't print it that day because they had already done it at other branch...but were not going to send it until the next day? So they basically waited 3 days to send me my card, meanwhile zero help with their online banking app. Zero instruction about what the account features, rules and such were either. All around absolutely terrible customer service which is what I was looking for in a local bank. Will be closing this account as soon as possible and staying with online banking since their service is so shoddy

Just finished closing 2 UTMA accounts at Winchester Savings Bank . I opened 2 "high yield" savings…read moreaccount for our 3-year old and 8-year old last summer, to introduce them to banking.... ...only to find out that they were being charged $3.00 in fees, with $0.04 returned in interest per month. Not sure how the person who opened the account for them thought that this was a good thing. In any case, we did learn a valuable lesson: Winchester Savings Bank never again! Hope you enjoy that ~$20 you got from a 3-yo and an 8-yo. Spend it wisely.

Tried to support a local community bank hoping for better service. WSB failed! Not at all happy…read morewith process and some staff. Opened account and got a call several months later that they needed some paper work. If they did not get it with a certain amount, they would close my account,. Um, why didn't you tell me when I opened account, Time to move on.

I love doing my banking at this branch. Slater Cram is wonderful and goes above and beyond for…read morecustomers. 5 stars

I could not have asked for a better bank than ECSB. Their customer service is absolutely top notch…read more They have a feel of a small town bank where everyone knows your name and the confidence of a city bank. Though their location is no longer very convenient to me, I would not change banks in a heartbeat. When I first moved to town I was lost and late for a doctor's appointment in the area. I wandered inside because I had just opened an account two days earlier. The same person who opened my account took his time to give me directions to where I was going and even called the doctor's office to let them know I would be late (I didn't have a cell phone yet). Last weekend, my online checking account was possibly compromised (not due to their error). They were able to close my old checking account, open a new one, give me new checks for free, credit outstanding checks to my new account, and re-instate my online banking all on a Saturday. Beyond their customer service, they offer free checking and fantastic interest rates. They are also a part of the SUM network.

Not even sure where to begin with this one. We were needing money and small bills for an event…read moretoday. We're in town and have a sister credit union in another state. We found Naveo. We drive over. We walk in. There's two people in line ahead of us. There are three people at the counter, ALL helping each person. It is taking them no less than 5 to 7 minutes per person. I actually made a comment about, "Not very efficient..." The place closes in about 25 minutes. At quarter of one, we make it up to the counter only to have them tell us their system is down and they can't help us. How about putting a sign on the door? How about telling the only other customer in the place that your system is down while they're waiting? Instead you wasted our time and made it so we were driving like chickens with our heads cut off in hot Saturday traffic to find something open nearby before banks close on a Saturday. Not cool.

Not a great bank. I have been with them for years but will finally be moving on to another bank…read more Their Atm is always out of service. If you use any bank but theirs, you will pay an atm fee. There are other banks that do not charge you atm fees when using other bank atm's. You will pay, but they refund you the charges. Naveo will charge you every time. I've had a few other problems over the past few years that I'm not too pleased with as well. Customer service is awful. I should have left this bank a long time ago. Changing accounts is a pain. You will regret using Naveo as your bank.

I'm surprised no one has written a review, but then again maybe I shouldn't. I doubt that any new…read morekids who just moved in town (who are the ones who would write reviews at this site) would even notice this place. I've used this bank for years. It's an old fashioned bank: no ATM, one office, low employee turnover. Thus, the help gets to know you. Their financial managers are smart; they pay some of the best interest rates around consistently. It is a well-established bank; it survived the Great Depression. Do yourself a favor: Keep the money in the community and do business with them.

I love this bank. Have banked here since I got my first paycheck. Real community bank,…read moreexceptional service and the really go out of their way for their customers. Very knowledgable and long tenured staff who all make you feel how important your business is to them. Agree with other comments - go local - it makes a big difference. Mrs. G