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    7 days ago

    Helpful 23
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    29 days ago

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    Fairfax Memorial Funeral Home

    Fairfax Memorial Funeral Home

    (32 reviews)

    tl;dr: beautiful facilities but horrible, dare i say disrespectful, service…read more i will say everything preneed was fantastic. the two cathy's (at the funeral home and the cemetery) were amazing and helpful. they were very understanding and cooperative. the only negative i have to say (not about them) was that the process took a long time. i was there for about 5-6 hours going over funeral and cemetery plans. here's where things went downhill - the day of the viewing service and the day of the graveside service. this was for my father, by the way. we had ordered two guest books for the day of the viewing service. when guests starting arriving they were nowhere to be found. ben had left us with what i can only assume was an intern to take care of us. when asked where the guest books were. she did not know and it took her a while to find them. also, turns out the casket spray was different than what we had selected. ben's response was they had misread the spray selection. even though it was typed up on the contract? he said they would not be able to compensate us for their mistake but would try to get the correct spray for the burial service the next day, which, to their credit, they did provide the next day. we just had the wrong casket spray for the viewing service. the last HUGE mistake they made during the viewing service was technological. they were playing the slideshow of my dad but kept it playing during the WHOLE SERVICE. that means that pictures of my dad were playing while we were singing hymns and while the pastor was giving a sermon. super distracting. so i go to the back of the room to see if they could turn the slideshow off and turn it back on after the service ended. there was no one back there! i clicked pause on the slideshow to stop it and went outside to find the intern to help turn the tv's off. i eventually found her and she had no idea how to work the computer. she ended up closing the slideshow which made the desktop picture show up on the screens. if the desktop picture was the fairfax memorial funeral home logo or a landscape photo, that would've been fine. but the desktop picture was a cute little baby hedgehog in a bed of flowers/grass. so the pastor is giving the message and for, i kid you not, 5 minutes, this desktop photo is on the screens behind him. now i understand some funeral services would welcome moments of levity like this but this was a very serious service. his death was sudden and unexpected and this just felt disrespectful. fast forward to the next day. we are waiting in the processional behind the hearse to go to the gravesite for the burial service. we had told everyone to arrive at 10:00am for the service. the hearse starts leaving at 9:50am to which my brother-in-law asks them if they could wait for 15 minutes because people were still showing up. at 10am the hearse driver gets out of his car and comes up to me (the driver of the first car of the processional). he says, it's 10:00 we have to go. i ask him if we can wait just 5 more minutes because people are still showing up. we didn't want them to get lost because the cemetery is very big (and beautiful). he huffs and gives me an attitude when he says, "i guess we'll wait then." like i'm inconveniencing him by waiting 5 more minutes. i was shocked how rude he was. so like i said, the facilities are beautiful but the day of the viewing service and burial service, the customer service was absolutely horrible. if their goal was to get my mind off of the death of my father by how bad their service was then they partially succeeded. again, we received no apology or compensation for any of the issues we faced on the service days.

    The funeral home is beautiful and clean, employees helpful and kind. I would consider using them in…read morethe future, I was attending a funeral.

    Direct Cremation Services of Virginia

    Direct Cremation Services of Virginia

    (35 reviews)

    When my mother was put into Comfort Care, I had researched cremation services and pretty much knew…read morewhat I wanted before I interviewed (in person) four crematories/funeral homes. Two of them failed to disclose all their fees until I asked additional questions (based on my research), one of them was double the price of the other three, and the fourth one was Direct Cremation Services. I met with a gentleman named Kip, who didn't try to upsell me, and gave me a package that met my requests. The costs were significantly lower than the other three places. He assured me that Direct Cremation Services would take care of everything, and explained both the logistical process and the paperwork/payment process. When my mother passed away, on a weekend, Kip returned my (notification) call, emailed me the link to take care of the documents, and immediately send his team out to transport my mother's remains. He told me the paperwork could wait until Monday. Thereafter, everything went as promised, and I picked up my mother's "cremains" yesterday. An unbelievably smooth process during a difficult time. I can't recommend this place enough.

    I chose Direct Cremation because of all of the positive reviews. Unfortunately, my experience was…read morevery different from what I read. Having never been through the experience of managing the passing of a loved one, I didn't know what to expect. I arranged for DC to provide services. A few days later I bunch of emails with tasks assigned out of the blue. I called to ask about them and was directed to my funeral director who told me those were optional. A couple days later I got a contract and a payment link. Again, I called to question and let the director know we wanted to have an urn for the ashes and that I needed everything shipped to me. Shortly after, I got a new contract and a new payment link. Days passed and I called again to get status. Still waiting. A few days later, I called again. Should be done by end of week. See a pattern? No contacts by DC. Every call was made by me. The end of the week came and I finally got a call. My loved one was ready to be picked up. Wait, what? I paid for shipping. " Oh yeah, that's what I meant". Really?? Anyway, the company provided the service I paid for but communication was non existent. I don't think I ever got a "sorry for your loss" from our funeral director. Given the industry the operate in, I would have expected a little more.

    Memorial Day - funeralservices - Updated June 2026

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