Listen to me when I say that this company is partnered with Davids Bridal and thats why Im using them. Prior to going dress shopping I was COMPLETELY UNAWARE of a dress preservation market. Reading the other reviews makes me sad as I had a straightforward and surprisingly pleasant experience with them. I purchased a 30-year dress preservation kit, valued at 500.00 for only 99.00 at Davids Bridal. Mind you, this was a one-time deal and if I hadn't accepted it at the time of check-out with my wedding dress I wouldn't have been made the offer again. I thought to myself -- 'Wow, they're going to preserve my dress for 30 years!'. The kit itself is quite large, maybe 3" by 3", and roughly 5 lbs in weight. I was able to put the kit aside for when I decided to use it, which was roughly 4 months later. The kit is short and sweet. It includes a 3-page ticket, a prepaid shipping label to the company in Texas, a plastic bag with a twist tie closure, and a cardboard box. The ticket has everything you could possibly need in terms of restoring your dress to its former glory! You write your name and return mailing address then pick and choose additional 'alterations' to be made to your dress: fixing broken seams or missing embellishments or preserving any accessories. You can also customize the box your dress would be preserved in for an additional charge. The only thing I paid for was a 10.00 added insurance charge for the return postage of my dress. The ticket is easy to understand and payment can be done with card or check. Keep one copy for you then put your dress in the plastic bag with the other two copies, tie it up, and ship it in the cardboard box they provided. Drop off is at the closest UPS to you! Now the turnaround was roughly 12 business days. It came in a huge box and my dress was sealed in a plastic wrap. The instructions said DO NOT PUNCTURE the seal or else the 30-year warranty wouldn't last. I took my dress out for a day, admired it with my family, then swiftly put it back in the box, and into storage it went. Having dogs in the house makes me paranoid that the plastic could accidentally be damaged so its best if the dress is out of hands-reach in my opinion. The entire process was smooth and I was able to track my dress going both ways. I would recommend to a first-timer but do your research if youre in the market for a wedding dress. read more

If you want to risk never seeing your wedding dress again, send it to Memories Gown Preservation. I sent my wedding gown and veil to them for cleaning and preservation shortly after my wedding. UPS tracking confirms the package was delivered to their Houston facility on August 19, 2025 and signed for by Tide Cleaners. After that, my dress essentially vanished(??) After weeks of unanswered calls and emails, management eventually admitted they could not locate my gown or veil -- despite proof of delivery to their facility. Their explanation was shocking: they had no intake record, no surveillance cameras, and no documented chain of custody for incoming gowns. If you are considering trusting this company with your wedding dress, think twice. Mine was delivered to them -- and I have never seen it again. read more

My issues lie largely with communication. I found this through David's Bridal and since my dress and alterations were all through David's Bridal I thought this would be perfect. I ordered the preservation package and was immediately sent a shipping label in my email where David's bridal then stated that I package the dress myself and use the label provided. Figuring they knew best I did just that. A couple weeks later I received the preservation kit package in the mail. What my dress was supposed to be sent in. Now that is not on the Memories Gown company. In a panic I found their phone number and called and left messages in hopes of finding my dress. They did in fact have my dress but claimed they had no other information. Why would they have not looked into the shipping label further and tried to contact me for clarification? Mind you I sobbed when I sent my dress out I was so nervous. Once I had gotten in contact and my dress was secured, things seemed to run smoother. I was able to make my selections and the dress was in cleaning and preserving process. I received a call about any additional things I'd like and about paying the additional invoice, which I had, and then nothing. Tried to call and no answer. Left messages. Email doesn't work. Then finally I received an email the day it said it was delivered. That was it. No updates, no tracking information. With something so special to someone as their wedding dress I would have liked more consideration and communication. Luckily my dress is now preserved and secured in my possession. I'm just hoping they did a good job. read more

DO NOT GO HERE! I have just gone through hell & back. My dress was lost in the process of getting it to Memories Gown Preservation. Dry cleaners sent it there to be preserved, & Memories Gown told them several different days that it would be ready. All were lies. They lied about having my dress & lied about it being ready. I had to fight tooth & nail to get my dress back, not preserved. I called this location over 30 times, they never answered a single phone call! I left voicemails, emails, & messages on their website. I never received anything back from them. "We will respond to your call within 24 hours" (that's the message that is on their answering machine) That's bullshit! No messages. No calls. No emails. I would never recommend this place. They do not have their shit together. I found myself wondering if this place was nothing more than a SCAM company!! read more

Super quick and immaculate service. They did a repair on my dress which was very affordable. Highly recommend!

Please please, do not use! I found Memories Gown through David's Bridal. Knowing what I know now, I would have never used this service had I known it was an actual third party. I sent my dress in and quickly got an update that it was ready! I was so excited and when I opened the box, low and behold it was not my dress! Of course I cried and wondered how a mixup like this could happen! People are sending their gowns trusting that they will be cleaned, preserved and sent back. After calling numerous times I finally was able to get a hold of Priscilla. She let me know that my dress was still at the site, but being overwhelmed I had not asked for proof and took her word. She said she would send me MY dress soon and that they were waiting on the veil to be cleaned. It was a very busy week at work for me and I did not have the time to send back the original dress sent to me. However, I also had not heard back from Priscilla and now my new shipping date had passed. I called and heard no responses or call backs. A automatic email came through from Memories Gown asking about my services. I gave 1 star and wrote a quick message saying I had not heard an update about my dress when I received someone else's. I received a phone call within 2 minutes of that! I didn't leave a number to call back or anything. It was funny how Priscilla was able to call me back so urgently now. Priscilla began to speak to me in a very aggressive way. I asked her to please stop and she said she wasn't yelling or being aggressive. I was asking for proof of my dress with a date or in the box with a label to make sure if it was there. The photo she included was just of the dress but I had no information as to when it was taken. I didn't know if it was from intake before cleaning etc. She was upset and insisted that I needed to trust her. She had already broken my trust when she didn't send me my 2.5k dollar dress in the first place. I was able to 3 way my step mom onto the call so she could hear how unprofessional Priscilla was. When asked to speak with someone else, she let it be known she was the manager. After my step mom and I were trying to speak with Priscilla, she was still agitated, hostile and hung up on us and she did not want to help me since I still had someone else's dress. I mentioned I just was holding it at this point since I didn't have infinite proof that she had my dress. We had to contact David's Bridal and they were able to communicate with us and Priscilla. She was much more pleasant when they had a David's Bridal representative on the line. She finally agreed to send me my dress photo with a tag with the current date as proof. I sent back the dress belonging to another client. I did receive my dress and honestly have not opened it in the case. I expected it to be such a greater service like it is advertised. I am one of the luckier brides. I was able to get my dress back. However, after finding her reviews vs the David's Bridal ones, please save yourself the stress and heartache. Do not use this service. It is a third party and not David's Bridal. At the very least look at the Yelp reviews for the actual company, they speak for themselves. David's Bridal should discontinue their relationship with this company immediately. read more

Just got my dress back today and so disappointed. I sent in my beautiful veil that had little pearls on it. The way it is displayed you can't even see how beautiful it is. I also sent in the belt. Instead of just displaying it nicely around waist, it's wrapped over so the ugly ribbon is haphazardly around the waist with the decorative part of the belt up under where the breasts would be. It looks so stupid and tacky. Basically $200ish down the drain. It was better off sitting in the closet hidden. I can't put this on display anywhere in my home. It looks awful. I am so bummed. read more

Memories Gown Preservation - Laundry Services Near Me - Houston, Texas

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I paid $20 to have my wife's name and our wedding date put on the front of the box and it came back misspelled. The shipping label was correct, the billing slip was correct, and I made sure to write her name in neat print on the order form TWICE for safety, so how did the name come out wrong??? Update: they offered me a refund or to send it back with the correction so I appreciate that. read more

Memories Gown Preservation - The name is Ilona not Ilowa - Laundry Services Near Me - Houston, Texas

Sending in my dress was super easy. The instructions were very detailed and made it simple. I received my box back in a timely manner and my dress looked great. I am very satisfied with the service and communication! read more

1- 11/26/22 Placed the order and paid. 2- 12/6/22 part of the kit arrived but without a box to send the gown for cleaning and preservation. 3- 12/9;12/10 left message without a call returned 4- 12/13 representative answered and said she would send a box 5- 12/23; 12/27; 12/29 left a messages on recording as I never received a box or even a call! I believe this company is NOT trustworthy if they can't even return a call or follow-through on sending the materials necessary to preform the service. read more

My wife sent in her dress in July after our June wedding. It's been 6 months with no contact from the store. She's called multiple times a month with no answer. Each time she has left a voicemail and they have never returned her call. She's tried their websites online chat system. No response from this either. She essentially paid $100 to have her very expensive dress stolen. read more

I ordered a kit from Bed, Bath, and Beyond to have my dress cleaned and preserved. I figured for about $135, it wouldn't be too bad to have my wedding dress cleaned and boxed. I was a bit skeptical to mail out my dress to a different state, but this place was super highly rated on theknot's website. I took a whim packing up my wedding dress in the provided plastic bag and taped the box shut. I included the attached mailing label, dropped it off at FedEx, and received my dress back within a couple weeks. I did not have any issues with damaged packaging or dress sliding out of place in the box. From what I can see, it looks good. However, my dress in general was pretty clean (no food/drink stains) except for my photoshoot on the beach. So the hem and train was pretty dirty with sand, but I didn't break the seal to check the dress. Personally, I wish they had my dress sit a bit lower to show the lace halter since the rest of my dress had very simple and light beading. I assume they probably use the same generic "body" and others ladies' dresses probably have more elegant parts of the gown to show off. I also don't care of the piece of ribbon across the front with the logo, but I assume it helps to hold the dress up in place. All in all, this was an easy and lazy way for me to get my dress sent out, cleaned, and boxed. I don't plan on passing it on since I'm sturdy 5' tall, but I did pay a pretty penny for it and would like to have to option of doing so. Having it in the box makes it really easy to store and forget about it. read more

Memories Gown Preservation - Laundry Services Near Me - Houston, Texas

Please DO NOT use this horrid company. I think all the positive reviews are fake and in violation of Yelp policy. They are a scam. I am going to file a claim if they don't refund me completely. My dress came back with a HOLE in the front of the gown. They had the audacity to mark that the results were GOOD on the inspection label. If you all had your dress delivered just check and open the seal and see what damage they did. You can never get in touch with a real person through customer service either. I am so sorry I did this and I am heartbroken that my dress is damaged. It looks okay in the box but unwrap it to see all the damage they've done and hidden so well. They are awful awful. read more

Memories Gown Preservation - Laundry Services Near Me - Houston, Texas

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I had found a deal from David's bridal for gown preservation. I had no idea it was through this company. Should have done more research. But I recently received my dress back and it looks like the job was done rushed and unprofessionally. The dress is lopsided in the box, even after I upgraded my options. I left a voicemail with them and sent an email, but a week later no response. I am terrified to open the sealed box to find out the actual condition of the dress, and trying my hardest being patient until they get back to me. GO LOOK SOMEWHERE ELSE. read more

Memories Gown Preservation - The dress is facing to the left?? And the bottom is lopsided. Go somewhere else!!! - Laundry Services Near Me - Houston, Texas

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If I could give zero stars and go back in time and never have spending my money or time on this product or company I would. False advertising, and terrible customer service. I received the preservation kit as a gift for my wedding. Sent my dress in the prepaid box which included preservation and return shipping. Upgraded and paid extra for the platinum package because the form included in the box said it would have a black mannequin and I wanted to have that to show the detail of my dress. Reviewed their website which showed examples of the package. Once memories gowns received my dress they called me numerous times. Upon returning their phone call they said since it was purchased at bed bath and beyond I'd have to pay to preserve it again or pay a slightly less amount to send my dress back. Aggravated i asked why there absolutely zero information on their website warning others regarding this and was told they were "working on it". Paid again to have my dress preserved. Received my dress which arrived not in a black box or mannequin. Confused I tried to call memories gown customer service, left messages, emails, and even used their online chat. ZERO RESPONSE. Finally after contacting better business bureau they sent me a short email back stating "black box continued you received upgrade". How do I know I received the upgrade and why is it still advertised on their website and as well as being sold at Michaels as platinum with the black box on their website as well and why was I not informed when I spoke with the representative when they were so adamant about contacting me when it was in their best interest? Did not received what I paid for and had to pay twice. TERRIBLE GO ELSE WHERE read more

Literally horrible, seriously the worst customer service and quality. First my gown arrives damaged and with a significant hole in the not just the shipping box, but the preservation box as well, which renders the cleaning and preservation useless. There are cardboard pieces floating around inside and obvious missing rhinestones. Also the dress has been stretched across the fake bust, which will definitely ruin the size of it if I ever want to wear it for a vow renewal. This was NOT explained in any of the descriptions of the preservation process or final outcome. My dress was also wet in spots upon arrival; it was NOT raining when it was delivered, and I recieved it immediately. Further, it took 3 WEEKS and the involvement of David's Bridal Corporate to get a response from Memories Gown (5 business days after David's Bridal made a claim to them). Meanwhile, my dress is sitting here in its damaged state. They said they would make me a return shipping label to send it back and re-clean & preserve, and read out my email address letter by letter to confirm it was correct to send the label, then said "have a good day" and hung up before I could respond or ask to wait on the line for confirmation of getting the email. NO LABEL EVER CAME, not in my spam, "social," or "promotions" tab, literally nothing. It has been a week now since this phone call, and I have tried all methods of contacting them to get this return label, but at this point, I think I should just call David's Bridal customer service for a refund, and submit a damages claim with UPS and try somewhere local. Truly a terrible experience, especially for something that is so sentimental, expensive, and supposed to be wonderful. My family, like many others, really broke their backs and pinched every penny to help me and my now-husband make this wedding happen and get the dress of my dreams. I really hope it's not ruined forever. read more

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DO NOT CONDUCT BUSINESS WITH THIS COMPANY. I purchased my gown and preservation package with David's Bridal. I sent in my dress to be cleaned and preserved. I also purchased additional "insurance" just in case anything were to happen. When I received the box I realized it was very light, and upon opening it realized it only contained a slip. Well, LONG story short, the person that packaged my dress did not mark signature required on the packing slip, but did mark for signature on the box with the slip. Unfortunately for me, I did not reside in a nice area, and my dress and veil were stolen from my doorstep. I had to head up the investigation on what went wrong, as the customer service is largely lacking on their end. The "manager" has a terrible attitude, telling me at one point to "calm down" as I was crying. When it came to settling a claim, they could not provide me with any "insurance" policies - and would only send me FedEx and UPS' policies. I paid for $4500 worth of coverage and was told that they "generously" would pay only for the cost of my gown - and that was after many phone calls and emails... they honestly did not want to do anything to help. My gown cost roughly $2500. I paid for additional "insurance" and truly have no idea where that money went. The document provided asked for the estimated VALUE of the dress, and then when they lost it they were barely willing to pay out the COST. In my opinion, cost and value are 2 very different things. So, eventually with much output on both myself and my husband, we get everything "settled" and a check is received. I imagine everything is done and I can move on with my life. I moved from Los Angeles to Denver, and within a few weeks of being here a Memories Gown Preservation box shows up on my doorstep, left without a signature. It ended up belonging to the previous tenant. You can imagine my terror when I saw this box as I felt that this company was haunting me. I am an honest human with good morals and values, so I took ownership of the dress and personally delivered it to its rightful owner. I used to work at a Mortuary where we shipped cremated remains and full human remains. Funny how we never seemed to mess that up. Please, if my story has told you anything - do not use this company. They don't care about your dress. They don't care to follow proper protocol and procedures and I have honestly questioned if they are committing insurance fraud. read more

I purchased this service through David's Bridal, as I suspect most have. I sent out my dress a few days after we got back in town from the wedding and received an email confirmation at the end of May from 'Memories' that my gown had arrived at their facility and I should expect it to be cleaned, boxed, and shipped out in 2 to 4 weeks. After 7 weeks and no notification I followed up via email to ask about the status of my dress. They replied the next business day and indicated that they still had my dress, but they needed pictures of the sash that it came with. They claimed that the ID tag they apparently had attached to it had come off and they just wanted to make sure they had the correct sash. I sent them multiple pictures of the dress with the sash. They notified me the next day that my dress was shipping out from their facility. I asked for a tracking number, which they provided. I received the dress approximately a week later, however, they managed to include the incorrect sash. The sash that came back with my dress was a blush color, while mine was ivory, the same color as the dress. The dress itself looks to be the same style that I bought, so hopefully it is the actual dress. I have no way of knowing for sure if they actually cleaned the dress without opening the box, which defeats the purpose of the preservation. I am glad that I got my dress back even with the wrong sash, especially after reading some of the other reviews available online about lost dresses, but I can't say I'm satisfied at all with this service. My main issues with the service are 1)they did not provide an update to me after the allotted time of 4 weeks to preserve and send back the dress. I would have no problem waiting as I'm aware that delays happen, but a simple update or indication of the delay would be appreciated. 2) they were not able to keep track of the items I sent them. When I reached out for the status of my dress they responded by requesting photos of the sash, indicating they had essentially mixed up my items with someone else's. 3) they did not provide a tracking number upon sending the dress back to me. They did provide it upon my request, but it just seemed strange that they wouldn't include it initially, especially with an item like a wedding dress? 4) they sent back my dress (or what is hopefully my dress) with someone else's sash even after I sent them multiple photos of the dress with the sash. Based on how quickly they shipped out the dress after my exchange with them, I suspect the reason it had not shipped out was because they misplaced the sash. Why they waited until I came asking where my dress was to tell me this, I do not know. I suppose they could be overwhelmed and understaffed as so many businesses seem to be these days and just put me on the back burner figuring I would eventually reach out wondering where my dress was... I love the concept of this service for it's convenience, but I had my doubts from the beginning about sending something with such sentimental value through the mail. Unfortunately, the correspondence I had with customer service only served to increase those doubts, and the product I ultimately received confirmed them. I will say that there was an attempt to correct their mistakes by asking me for photos and the responses via email were relatively prompt and I appreciate that, but I would not recommend this service. It is not reliable and I think you would be better off finding a local business that you can physically drop your garment off at and hopefully even have the opportunity to see and confirm it is cleaned prior to it being boxed up. The peace of mind would be worth whatever extra it might cost. read more

Some of the most non responsive customer service I've ever experienced. Had to call so many times to get a text back because I got an email without a tracking number for the return of my dress. Obviously I'd like to be able to track my own wedding dress. If you look on Google and yelp at "non helpful" reviews, so many posts about them losing peoples dresses. What a garbage business and garbage customer service experience. Also the dress preservation looks cheap and creepy. THEY LOST MY WEDDING DRESS AND WONT ANSWER read more

From a friend & I can't help but repost to make sure this company never gets used by any of my friends. What a horrible outcome. "Absolute disgrace. I paid for my gown to be preserved and it got moldy inside the sealed box. The company (Abel the "manager") said they will not refund my money nor do anything about my dress. Do NOT use them, their 30 year satisfaction guarantee is a complete lie. I am devastated at my ruined dress and they never even apologized to me. He actually hung up on me." read more

I sent out my dress in the box and put the label on it and have never heard back from them. I don't know if my dress was received and I don't know where my dress is. It's been 5 months already and every time I call no one picks up and no one returns my voicemails. I even tried their texting number and the chat box on their website and no one replies back. My dress seems to have gotten lost and I can't get in touch with anyone. It's horrible customer service and you're better off going to your local dry cleaners, at least your dress will not get lost and you won't have to struggle getting in touch with somebody to help. read more

Purchased the kit from Davids Bridal. The process could not have been easier and the quick turnaround was amazing. However, it does appear the quite a bit I beading/pearls were removed. But it's hard to tell because the packaging job is ridiculously sloppy. I can't really see the top of my dress, which has lovely appliqué straps, because of the way tissue paper was placed. Good price, it looks clean, but the packaging is terrible, not worth displaying. I haven't reached out to customer service yet. Not sure if it's worth sending back. read more

Memories Gown Preservation - Sloppy packaging job. The box also appears to have had a rough trip. - Laundry Services Near Me - Houston, Texas

Was quick and professional. My dress looks nice, just tilted to the side a little. Didn't like the lady on the phone shortening my name. Other than that my dress looks nice. read more

Memories Gown Preservation - Looks like the delivery was a little rough. - Laundry Services Near Me - Houston, Texas

I purchased a gown preservation kit when I bought my dress for the great deal of $99 instead of the normal price (which is about a hundred dollars more). A week after my wedding I sent in my dress - everything was really clear and easy to do. I opted for the $50 upgrade to the 'premier' package that offers a lifetime guarantee and a free cleaning later on. About a week later I received an email stating that my dress was done and ready to be shipped out; I received it shortly after that. I excitedly opened my box and noticed it looked like there was only tissue paper in there, instead of the 'museum quality muslin' as promised from the premier package. Unfortunately I couldn't open the package since it was shrink wrapped. I called and asked, but unfortunately it was a Saturday and the regular staff wasn't available. The man on the phone assured me that the muslin looks like tissue paper. Fine. I was also concerned that the skirt part of my dress (my dress is a 2-in-1 dress, with a detachable skirt) wasn't mine since I didn't recall seeing any large seams on my skirt. He told me to call back Monday when the regular staff would be in. My husband went ahead and called for me on Monday and was told that muslin is, in fact, slightly off white. Due to that, and my concern over the skirt being incorrect, they offered to ship it back to them (for free), take pictures of the dress to ensure that it was mine, pack it in muslin, and ship it back. Great! I was impressed with their service and happy to have this corrected - and of course ensure that it was my skirt! Blah blah blah - a representative named Mimi and I are playing a bad game of phone tag. She says she'll email me pictures of the dress, showing that it's mine. Then I get an email saying my dress has already been shipped out. Wait, what? How can you ship the dress out if I haven't confirmed it's mine? Apparently, because the tags from the two pieces matched, that was confirmation enough for them to ship out. My husband calls back and after awhile gets to talk to Lisa, someone higher up in the ladder. Since the dress has already shipped out, Lisa offers to let us open the box and inspect, then ship back (AGAIN) to correct anything that might be wrong. Still impressed with them at this point. Fast forward to today, when I opened the box only to discover it was EXACTLY the same. No muslin. I know this because I actually got to open up my box and can FEEL that it's regular tissue paper. Not only that, I can see how they get your dress to stay so nicely in the box - they use plastic tabs ALL over it. I now have holes - at least 20 of them - all over my dress. They also stapled the straps used to hang the dress to the cardboard. Oh, and some of the beading has come loose. Worst of all, though...because of those plastic tags all over, my dress now has a huge run in the seam. I am so saddened by this. I would not trust my dress with this company at all. read more

They lost my garter. It was handmade and cut from my aunt's wedding dress with handmade African beads on it. When my dress arrived, I could not see the garter in the window as described in the description and I just knew in my gut something was wrong. It took multiple phone calls to get the label sorted out to send the box back. When I sent the dress back no one reached out to me or communicated with me what was going on or what had happened. Thank GOD I had a tracking number that showed it had been received. It took me calling and leaving multiple messages, calling Davids Bridal to have them call, and using a friend's cell to get someone on the phone. When I finally did, I was snipped at. You would think a company that deals in PRICELESS items would have a bit more compassion. I can never get that item back. Ever. It is literally gone forever. And then they suggested they would only refund the price of the garter. I had to have my husband call to finish dealing with them because I could not stop crying. I am BEYOND devastated. I did not have a full wedding, so this item was beyond special for me. My aunt literally CUT up her dress to make it for me and it was a dress from the year I was born. How does something like this even happen. I paid for all of the extras as well. the customization, all of my accessories. My anger, frustration, and sadness know no bounds at this point. read more

I purchased a premium wedding dress preservation service through David's Bridal. The first time my dress was returned to me with visible dirt on the lace of my veil in the window of the storage box and a hair under the plastic wrap. I had it sent back and it was returned to me with the beautiful lace of my veil now hidden from view which is a disappointment and I suspect they didn't even clean the veil and deliberately arranged it so I can't see this...which makes me wonder if the gown was even cleaned either. I won't bother to send it back a third time but I definitely wouldn't recommend this company for wedding dress cleaning and preservation. read more

I would give zero stars if possible. Refusing to return a wedding gown sent in for Preservation after the kit was pre bought and shipped to them is an entire new level of low. Please beware if your planning on using this company. read more

I purchased the preservation kit through DB for a pretty penny and am soooo sad with the outcome. It shipped very quickly but it doesn't look very nice. The dress looks really bulky and there's full on TISSUE BREASTS sticking out on the top. A good 2 inches of tissue are sticking out, it looks awful :( On another note, it got back to me REALLY fast...how do I know if they actually cleaned it thoroughly? It's not like I can open the seal. read more

Memories Gown Preservation - Tissue Tatas! What is this???? - Laundry Services Near Me - Houston, Texas

**READ FINE PRINT AND MAKE A BETTER CHOICE!** My dress came back yellow =( I am literally heartbroken as I just got my dress back. As most I sent my dress away through Davids Bridal, super easy and they were so helpful. I must admit I was a bit nervous to send it off but trusted that they were partnered with Davids Bridal. I just received my dress back last night and immediately was thrown off by the color of the sequins. At first I thought I was just being obsessive but after comparing to pieces of lace I had from my dress all the mini sequins is YELLOW!!! Exactly what they were suppose to help not happen to my dress. I called Davids Bridal who prompted me to call the company. I called the company who asked me to submit photos. After just a few hours they called me back with a determination that many times manufacturers do not properly treat the beading and sequins in their product and unfortunately can cause this to happen in the cleaning/preservation process. Additionally, on the order form there is a disclaimer that basically says they are not liable. I was told I could get all of the sequins removed. (Whaaaat?!?) I asked how they were sure it was the manufacturer and not their process, to which she repeated herself. I thanked her for her time and stated that I would follow up. I immediately called Davids Bridal back and had a very helpful manager who validated my concerns and was upset they played the blame game, she assured me that she would escalate the problem and would hopefully follow up by middle of next week. I hope to have a resolution soon but absolutely devastated...should I mention that I met the Pope in my dress? I am just crushed. **Please don't use this company!!!! Find a more caring local company and avoid the heart break!!! So sad. read more

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Feeling fantastic and grateful! Finally got my 10yr old David's Bridal original wedding dress cleaned and preserved! Looks so beautiful and clean! After purchasing my 10yr wedding anniversary ceremony dress with David's Bridal as well as my first dress being purchased there 10yrs so, they offered me the opportunity to clean either dresses, of course I choose my original and so pleased I did! It was extremely dirty as well, since my family lives in Vegas we flew there to get married and after our ceremony and reception, walked the strip! What an amazing memory!! But my dress was filthy.. It's so CLEAN and GLOWS like a gown should! Thx to both David's Bridal and Memories Gown Preservation!! I'm so overwhelmed with JOY read more

I paid $100 for a box from David's Bridal to be shipped to me so I could ship my dress in said box to this Memories Gown Preservation location in Houston, TX in July to have it cleaned and returned to me. After a month passed without anyone reaching out to me, I contacted them and they said they'd shipped the dress already but I obviously hadn't gotten it. They said they'd look into it and get back to me. Then they called back and said they actually still had the dress and were shipping it that day. That was over three months ago. They've now said that UPS on their end says it was delivered despite the fact that I asked them to make sure signature was required, and obviously I never signed for anything. I paid $100 to lose my $1,900 dress. The staff at this gown place have essentially washed their hands of it and refuse to help. My only option is trying to get David's Bridal to stop doing business with them because of their absolutely appalling customer service. I've had a thread going with a David's Bridal customer service agent for over three weeks because DB can't get anyone from this gown place to reply either. So frustrating and I feel like such an idiot for paying to lose my dress. DO NOT send your dress here unless you'd like to never see it again. read more

Very attentive. Had an employee call me several times regarding my gown. Dress was delivered back quickly. read more

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I ordered my kit through davids bridal online. It came with detailed instructions on how to package it. I was nervous sending my dress through the mail of course, but it came with prepaid UPS shipping so I got a tracking label when I took it to the UPS store. I also used a credit card to purchase the personalization option on it so I also got a notification from capital one when my transaction went through. My dress arrived back to me faster than I expected, about a 2 week turnaround. There a small typo on the personalization, it says Octover instead of October. But I'm not upset, me and my hubby laughed at it. It does come back with a sealed plastic wrap around it so I can't really tell you if they cleaned the bottom of it well or not. But the top of it looks beautiful. I have sequins and lace on the top and its all shiny and clean. I also sent in my veil which had some small sequins on it and they put it in there in a way that perfectly complimented my dress. There is a ribbon across the front of the dress which I would assume is to hold it in place. Overall I am very satisfied with how simple the process was and how quickly I got my dress back. I'm so happy i decided to get my dress preserved like this so i can show it off rather than have it sit in a dress bag in my closet, unseen and collecting dust! read more

Memories Gown Preservation - Laundry Services Near Me - Houston, Texas

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I received my wedding dress back the other day and they had put a safety pin through the front of it and then cleaned it. The chemicals made the safety pin oxidize so my dress not only has a rather noticeable pin hole, there is a rust mark. I can't believe they would be so careless with a wedding dress. Go somewhere else. read more

This review is strictly about the customer service offered. I sent my wedding gown and veil in to be preserved in April. A few weeks later I called because I had yet to receive my gown back, and they said that per UPS it had been delivered several weeks earlier. At this point I'm sad because I've lost an heirloom, but I still am very understanding because I understand that this was no fault of the company. They let me know they will open an inquiry with UPS and try to figure out how things went astray. This process start on May 24th. Since then, I've spoken to maybe 2-3 representatives, and each time I'm given the run around and told that somebody will be calling me back once they look into the issue further. As of 3 weeks ago, they are now no longer returning my calls. I have now left 4 unanswered messages. Also their email on their website is invalid so no hope of reaching them that way. Fingers crossed that if you use this service you don't have any issues because the customer service is NONEXISTANT. read more

Just like other on here I made the preservation purchase through David's bridal. I sent my dress off and it got there no problem. I read where it could take 2-6 weeks. No problem. 10 days later (super fast turn around) I have a note on my door from UPS saying I missed my deliver(I selected and paid extra for signature required) and to pick it up at an auto part store. Now call me what you want but I was not happy about my dress being at an auto part store. NOW had they emailed me telling me my dress shipped and with a tracking number, I would have had someone there to sign for it!! Also I didn't know they put ribbon around the dress. My issue is how it looks. The ribbon is just hanging and it's caught on the beading. I did email asking if it's suppose to look like that. NO response! It makes me nervous if they even cleaned my dress. I can't check because you cant break the seal. Brides just aware of issues that you could face. read more

Memories Gown Preservation - the ribbon is loose and just hanging. - Laundry Services Near Me - Houston, Texas

From what I can tell, everything looks great! My cat liked it too! Hehe. The UPS shipping was fast and flawless. I would definitely say give this company a try. Fingers crossed that the bottom half of my wedding dress turned out nice after the cleaning. read more

Memories Gown Preservation - Laundry Services Near Me - Houston, Texas

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We purchased the box through David's bridal in Abilene TX. The service was quick. We did not have it preserved because some wedding shots need to be redone. We only had it cleaned. The dress came back yellow! No help from them at all. They just kept saying we signed an agreement that there could be damage! What?? My daughter is devastated. They have not offered to try to get the yellow out. I wouldn't even use them for that but they should have at least offered. First they stated in email that they've had the same problem from the same dress manufacturer twice before and that it was a manufactures defect. We contacted Bliss Bridal in Dallas where the dress was purchased and they said they've sold the same dress several times and they've never had a problem with their cleaners. Then when we emailed back and asked them why they didn't contact us before cleaning it since they've had the same yellowing issue before. There answer was that they can't tell beforehand what the dress will do. Guess they forgot they already told us about other damaged dresses. And again told us we signed the agreement that there could be damage. My daughters dress is completely yellow. How sad that you can't get good service on something so important as a wedding dress. And the lady's attitude on the phone was terrible. So sorry we called and you had to do your job and answer the phone. I'd give them zero stars if I could! Terrible! read more

My dress has been lost through UPS. Memories filed a claim back in October to help track down the dress however I have not heard from them since! I have called and called with no call back when it's now DECEMBER. I have no clue where my dress went and no answer on how anyone is willing to help ease the sadness of this horrible situation. read more

I'm so pleased with the preservation of my wedding gown as well as with their customer service. I sent my gown to them and received it within a couple of weeks. It was an easy process and being able to track it was helpful. When I received my gown and some of the tissue stuffing in the bust had slipped out during transit. However, I called them and they immediately arranged for me to send them my gown back so they could fix it. I received it again very quickly and this time it was perfect! Overall it was a pretty straightforward experience and I would recommend it to other new brides! read more