I question whether they even dry cleaned my clothings!! As shown in the pictures, stains still remain on many of my dresses. On the white dress, I was able to quickly wash off the stain with just water! They probably did not even wash that dress! It's one thing to not be able to remove stains, but it's another to not even send an apology or explanation for their failure. This is completely unacceptable. Also, some of the dresses are still wrinkled, which makes me wonder if they even pressed the dresses! What did they do exactly other than pick up and deliver the dresses back to me and then charged me? read more

See all

UPDATE: Hamper finally responded (probably after seeing this review) with a completely condescending, snarky text, accusing me of putting my own cashmere sweater in the wash. Imagine getting a text from the owner saying: "there is absolutely no way garments can shrink in dry cleaning (that's kind of the whole point of getting garments dry cleaned.)" So.... I guess between the time the clothes were worn, sent to Hamper and then returned, they just magically shrank all on their own!! Of course it wasn't their cleaning process, where my clothes even SMELLED BURNT FOR A WEEK. They are magically shrinking clothes!  Obviously this owner couldn't care less about his customers or reputation. I sent videos of me trying on the too-small blazer, photos comparing the silk blouse to an identical style/size blouse, demonstrating that it is several sizes smaller. I even said I was willing to try on the blazer for the owner in person! Their response? Radio silence. No call, no text, NO RESPONSE. They haven't even refunded what I paid for their service! I moved to Houston from NYC not too long ago. It is stressful to find professional service providers to trust and this was my first dry cleaning experience here. My trust has been eroded and this has been an incredibly anxiety-provoking experience. I will be filing in small claims court to recover some of the $1000+ that the garments cost me. What a waste of time and energy for everyone. read more

See all

Great customer service, they picked up and dropped off exactly as promised. However, they do misrepresent their prices when you place the order. I had 3 dresses, which per their online and even order estimate were 6.99 each for dry cleaning. However, what they don't tell you, is that they can change this price if they think the dress is too long or has too much material. (One of mine was a normal dress, but a midi in length). So that doubled the prices for 2 of my dresses and they don't inform you if they do that until it's delivery. I think this company is great for convenience but I would not use them again due to their deceptive billing practices. read more

Horrible service for wash and fold. All the clothes come back wrinkled and full of "white dust" on the clothes. False advertising for wash n fold service which is "we fold your laundry and return it neatly folded and stacked!" The dirty clothes I gave to them was in a better folding than what I received. And perhaps looked cleaner without all the white dust on. Your services was running out of laundry sheet or what? Extremely disappointed. read more

Hamper is awesome! I remember the old days when I'd have to drive through rush hour traffic to either drop off or pick up laundry from a brick & mortar store. Hamper does all that for you, and picks up / drops off to the location most convenient for you (whether that's your house or office). Nijoel is really friendly and always engages in some small talk when picking up or dropping off clothes, and Safir is really thoughtful and detail-oriented as well. I know this company will continue to grow and serve more and more customers at this rate. read more

Human Contact in the area of social distance etc. This little note means more to me than y'all could ever know. Sometimes it only takes a second to make a person's whole day better!!! Thank you Nijoel you rock dude. And thanks Mr. Sadir for having the knowledge and insightfulness to hire him. Your service left nothing else to be desired by this very pleased and happi new customer. I am so glad I followed my first mind and called you guys. I have had a few negative experiences in the past. I was hoping that Hamper was not like that, and you were not. My clothes were in good hands... lol Frances B West read more

Hamper - Dry Cleaning & Laundry Delivery - Taking the time to make someone feel special. With all that's going on now, I commend you all at UseHamper!!; - Dry Cleaning Near Me - Houston, Texas

Finally a good landry service. This is the one. No, for real. From start to finish it was a pleasant experience. The online system had an issue, however the customer service was so spectacular that the staff walked me through it (without hesitation). Sean took my initial call and explained everything in detail regarding what to expect. He sold me on the service within seconds. He shared everything from the type of bag, scents and detergent used to the turn around time. He even listened to my fears about trying out a new place and assured me they would take proper care of items. Nijoel, picked up and dropped off my clothes. He is friendly, professional and sent regular communications regarding delivery status of my order. I even found a personal handwritten thank you note from Nijoel. Big props! The clothes came back clean, fresh and folded neatly. I can tell they have invested in customer service because it was fantastic overall. read more

Fantastic dry cleaning service! Clothes came back clean and crisp. They were even able to remove heavy stains. Clothes were picked up from my house a couple hours after scheduling and returned two days later. Convenient service and transparent pricing. I will definitely use Hamper going forward. Download their app if you intend to use this service. Full list of pricing is available on the app. read more

Just used this service for the first time when the washer broke in my rental unit. Super helpful, accommodating, great communication and fair prices! Thank you!!! read more

Would never recommend this service to anyone. Someone asked me about my experience this week. They don't care, wrinkled clothes delivered, unreliable, outrageous prices and will increase and not tell you. Rude and disrespectful employee and owner. You can be a great client and spend hundreds and be treated like dirt. read more

Wow! I just got my first completed order from Hamper, and I don't think I can go back to regular dry cleaning shops. They pick up, launder/dry clean, and deliver your clothes for the nearly the same price as going to a standard shop. I just felt the overall experience with Hamper was much more positive than the experiences I've had with other laundry service companies. I'll definitely be using them again! Shout out to Nijoel for being awesome, friendly, and a stand-up guy. I appreciated the transparency and regular communications regarding status of my order. He really made the effort to align with my availability and convenience. Thank you for being you - awesome!! read more

Stay away. Everything about them is awful. Don't waste your time or money. Not good people and your clothes will not look good. They even shrink them and they come back wrinkled. Beware what chemicals they use. Not quality. Poor service. read more

The service has been great and the costs are comparable. There is 4.99 charge for the service and a minimum of $25 for the order. But I love the convenience and fact the driver just picks up the garments from the front door which makes it contactless. The dry cleaning has been great, and they put buttons for free (which is an added plus). The texts are informative and help me keep track of when the driver is coming for pick-up. So great communication. Superior service and price adds value to the service. Excellent. read more

I would give them 10 stars if I could! Amazing service & responsiveness. They make everything so easy & convenient: all I had to do was drop my clothes off at a kiosk in my building and they took care of the rest. It was VERY affordable as well. I will be using Hamper for all of my dry cleaning needs going forward. read more

I would give zero stars if I could. I signed up for the service. I included my address, phone number and everything else on their website. I haven't received a $10 coupon. I scheduled a pick up service and waited for them to show up. About an hour into their "show up window," I got a text message saying hey we are running behind; we will be there soon. I responded with thanks. After another half hour, I received a silly message stating "Hi Bibi, this is Sean with Hamper! We just noticed that you're out by Katy and we no longer service that area since we only service inside the loop. My apologies about that." If you no longer service Katy, why didn't you indicate that on your website. Why was I allowed to schedule a service? And why did you text me stating that you are running behind? Horrible business customer service. Completely unacceptable and a waste of my time. read more

Great rates service and pricing, I can't complain. I called around river oaks for wedding dress cleaning and was advised it started at $500 (without even seeing the dress). They were fair and charged $200 for a delicate dress. Including pick up and delivery. read more

This service was amazing!!!! Nijoel was cheerful, polite and on time. Prices were reasonable and quality impeccable. I had a few special requests and the said "No problem!" I love that they are a GREEN cleaners as well. Thanks Hamper! read more

Great service. Prompt and efficient. A little pricey but worth it for the convenience.

What a great company!!! Not only is it a GENIUS business idea, especially during these times, but the customer service & quality of their work is phenomenal. I am not one to usually write reviews, but I absolutely LOVED my experience with Hamper this week. I was looking on Yelp for nearby alteration shops for me & my husband's jeans that both had a hole in them & stumbled upon Hamper. I clicked the 'request quote' button on their page & within literally minutes, the owner personally messaged me with helpful answers & price estimates for our clothing items. They were super reasonably priced & definitely comparable to other quotes I was receiving from nearby local alteration stores, BUT Hamper picks up & then delivers the clothes to you making it totally hassle free. Nijoel & Jacob had excellent customer service & communication. We don't use dry cleaners very often, but whenever we need to next, we will for sure be using Hamper!!! Thank you for your work! read more

Hampr is literally life changing. It's super easy to schedule and saves me so much time. Nijoel is really nice and very professional. The hand off is simple, although I could just leave everything outside my door and not even worry about it if I wanted. We've done both wash and fold and dry cleaning and so far everything is perfect and I have one less daunting task to deal with. read more

Absolutely loved Hamper's service! I was looking for a new dry cleaners, and came across Hamper - I am so glad I looked into this service! Not only do they do dry cleaning AND wash and fold laundry, they put the convenience in my hands. I'm able to select what time I was my stuff picked up and delivered! Once I placed my order, I was blown away by how amazing the experience was end to end. My driver Jacob was so friendly! He made my experience ten times better just through the customer service he provided. Hamper has definitely exceeded every expectation that came with dry cleaning and/or laundry. They truly have removed the hassle that comes with laundry day, and have made it a pleasurable experience! If I could give them 8 stars I would! read more

The first and only time I used Hamper for my dry cleaning/laundry service they "lost" around 8 button down shirts which were never recovered. At the beginning they were responsive and I thought that at the very least they would work with me to resolve the issue, but now after months have passed it has been radio silence. I have not been able to get a response or update regarding my missing items. I will not be using Hamper again due to their poor customer service and handling of this issue. read more

If you need quick service on your laundry and your lazy use this site. They are guaranteed very helpful and safe to use. They take extra precautions in everything for COVID. There prices are super affordable better than when I go dry clean a dress shirt for 10 bucks. There's ranges from 2 dollars to 4 dollars and saves you the gas. I'm also very big on helping the earth this company is Eco- Friendly cleaning. They have diligently invested in offering a 100 percent eco-friendly cleaning service. Which means to utilize a cleaning process that is safe for the environment. read more

Wish I knew of Hamper earlier! Would have saved me many trips to the dry cleaners before and after work! Great service and VERY affordable! Can't believe more people don't know about this! Would definitely recommend! read more

Hamper is great! Used them many times! Very convenient, my clothes always come out looking great and receive them promptly. Definitely changing the dry cleaning game with the convenience and service! 5 STARS!!! read more

Excellent customer service and amazing quality of work! Would highly recommend for any dry cleaning services needed.

Harper is a great service! They picked up and delivered my clothes on time without me having to leave my home! I would highly recommend them! read more

Hamper is a lifesaver! They did an awesome job with my garments. Picked up and delivered in a timely manner! Hamper even went above and beyond my expectations. A Hamper customer service representative reached out informing me that I had a tear in the sleeve of my dress shirt. He kindly told me we will take care of it. Hamper repaired my dress shirt for me free of charge! Just an amazing experience! Period. read more