Immediately upon arriving in Memphis, we went straight from the airport to the funeral home, where…read morearrangements were made for us to visit my mother in law. In the days that followed, we returned to finalize the arrangements and had the privilege of being assisted by Charian, Matthew, and Alex. Each of them was kind, patient, supportive, and incredibly thoughtful throughout this painful process. I asked Charian if it would be possible for us to visit my mother in law one more time before returning to California, and she went above and beyond to make that happen. Most importantly, my mother in law was treated with respect, kindness, and dignity, which meant everything to our family. Honoring her wishes, she will be cremated, and Charian is coordinating the arrangements for her to be delivered to us in California. Matthew went out of his way to console my husband and offered him words of comfort and strength during an incredibly difficult time. Alex was also attentive and professional, ensuring that every detail was handled smoothly and respectfully. In addition to the exceptional care we received, the pricing was very reasonable and transparent, which brought us peace of mind during such an overwhelming time. Our experience was nothing short of excellent. I highly recommend Memorial Park Funeral to anyone facing a difficult situation, especially when your highest priority is ensuring your loved one is treated with the respect and care they deserve. Thank you, Memorial Park Funeral, for your compassion and support during this challenging time.

They hosted my Uncle's funeral and burial this afternoon. Everything was immaculate and…read moreprofessionally done. The services went according as planned and on schedule. The establishment was serene and well-kept, managed,and organized. The services were well worth the value of what was asked of the staff. I'd recommend this business for anyone who may be of interest of a final resting place for their love ones.

Called Serenity this morning tried to get address, because it was requested on documents needed for…read more85 year old mother-in-law. Mother-in-law does not have internet, computer or cell phone. After talking to manager, they refused to give street address and said i can find it online. Very easy to understand why a 2 star overall rating is what they have. My guess, it will probably go much lower.

*long review The grounds are well maintained with flowers, a…read moremanicured lawn and ample space for parking. There are three chapels available for services (livestream is at your request only), and a spacious well lit area for the repast. A funeral is expensive, and I like that Serenity offers several packages to choose caskets, urns, limo service, flowers, programs, meals for the repast, and other preferences for your service. **Note that programs and burial services are through a third party. The cemetery is your choice and there IS one less than 5 minutes (literally 3 right turns) from Serenity. The programs were well put together, and you review before the final print. You also preview the body before visitation, and the mortician did a BEAUTIFUL job! My significant hangup with Serenity is the lack of organization amongst the staff. The staff was friendly, but with every visit we had to speak with a different person. This made for significant slip ups on the numbers, missing our same day burial date (even though it worked out in the end), misinformation on updates, program reviews, and information with the cemetery that was thankfully caught by us before signing the final copy! I believe having ONE liaison would've been best to keep information timely, accurate and give us as clients more confidence in the employee. Despite the lack of organization with the staff, the service was amazing. It left a great impression with us, the family and other guests. The chapel was beautiful and she looked gorgeous. The repast was classy and food excellent. I consider the experience with the staff a lesson in how to plan for next time. I'll leave a few tips here: 1. Know what the person wants before their passing. Awkward, but the guiding light for planning and budgets. It's VERY easy to let your feelings write the checks. Remember, it IS a business. 2. Take a friend or family member(s), preferably with funeral planning experience and knew the deceased. Serenity also has sample obituaries so you can see sizes and how the colors look on print. 3. Stay on top of information, even if you have to go over it again and again and again before you sign a final ANYTHING!

My parents had bought their plots at Memphis Funeral Home and Memorial Gardens when I was in high…read moreschool (i'm 50) so I had little input on that. But when my mother died, I was relieved and THRILLED (and who is thrilled in a time like this?) that we decided to trust them with the entire service. Karen and Paul could not have been more wonderful. They were on call for everything. We were never treated like an object or a number. They reacted quickly, on the weekend, and were on call 24 hours a day to make sure we had everything we needed. They heard all of our concerns, worked with any limitations we had, and -- beyond-- went the extra mile. At the last minute, when they overheard that one of my siblings couldn't come in, they arranged for a livestream so he could watch the service. The way they staged the room with the utmost care and attention to detail, really making it feel like a celebration of her life. When we expressed concern that the displays showcasing her life really needed to look like *her* and not like other tables in the lobby, the woman who designs them asked for photos of her home and living room, and painstakingly worked with us to make sure it was exactly what we envisioned. When I walked in and saw my mother's art, photos, even papers she had graded as a teacher and recipe cards on the tables, I actually gasped. It was so perfect. There were never any technical glitches in the service, we never felt like we were being "upsold", all the necessary "business" aspects were handled tactically and discreetly and respectfully. At the end of our first meeting, Karen gave us her card and said, "Call or text anytime, this is just five days to put this together, and I am on call for you during that whole time." As if we were the only funeral happening during that week, and as if it's the only time she's ever worked on a funeral. I'm not sure how she sustains that work life balance permanently, but this is clearly not just a job to her and Paul and everyone on their team, but a *calling.* I cannot recommend this team highly enough if you should have to go through the worst thing I have ever gone through in my life.

This was likely the loveliest funeral service I've attended. My grandmother's photos, artwork, and…read morememorabilia were displayed beautifully and thoughtfully, exceeding my expectations. The team was kind and accommodating. Following the committal service I asked about picking up my grandmother's framed items for the reception at my home; I'd forgotten to mention it before then. Paul let me know that the items were to be catalogued and packed for pick up later that afternoon but the team gracefully met my last-minute request. By the time I got back to my car, the framed items and flower arrangements were carefully prepared for travel. I am so grateful for the support this team provided through this challenging time for my family.

The service our family received was genuine, friendly, efficient, accommodating, professional, and…read morevery different from the fake plastic, used casket salesmen at the large businesses offering these services. My dear aunt taught me early, "If you can't say something nice, then say nothing at all." I have nothing to say at all about Memphis Funeral Home on Germantown Street. Gene, thank you so much. The Niece from Atlanta

I DEFINITELY would NOT recommend this funeral home! My father passed away 2 and 1/2 months ago and…read morehis ashes were to be shipped to me. I was told there was a $50 charge for that and as soon as they received payment they would immediately send him. I called a week after mailing payment to make sure they received it and yes they did, but they could not ship him because they "ran out of special shipping boxes and had to order them." Ok, that's fine....two weeks later...no shipment, so I called again. "We got the boxes in, but you'll never believe this...we ran out of labels! And those have been ordered." Still waiting....cremated remains have yet to be shipped. My take on the whole situation is that they need the extra money and they'll take it any way they can get it....$50 at a time.

Beautiful facilities best service very affordable, respectful quality service, one of the best…read morefuneral homes in the mid south help make the burden easier the set up was extremely nice, warm and welcoming staff

From the owner: High Point Funeral Home and Crematorium offers a range of services at affordable price points…read more Whether you choose funeral or cremation services, there is something for everyone. Full-service funerals include visitations, funeral ceremonies, and graveside ceremonies at the burial sites. If you would like to skip the extras and go straight to burial, that is no problem. Similarly, cremation services can include a memorial ceremony where your family can gather in a formal setting. Or you can choose cremation as a standalone service in direct cremation. Military honors and veteran services can always be implemented into the services, with the funeral planning team filling out all the necessary paperwork. As you are finalizing plans, be ready to choose urns, vaults, memorials, and caskets. The planning team can guide you through these choices, as well as plan for any other costs that may come up during the process.

We met with Miss Charian and she was a beacon of light during this difficult time. She went over…read moreall our options and helped us navigate our choices with no "hard sale". She was funny as well and lightened up the process. She told us she's from a third generation of a funeral director family.

Excellent services. Very compassionate. Professional all the way. No sales pressure.read more

A huge thank You goes out to this funeral home. For my mom's funeral Charian was our funeral…read moredirector and she was personable, compassionate and understanding through this difficult time. She explained everything, made sure she had everything in order for us and was an all around All Star. HIGHLY recommend. Thank You all again

My wife lost her mother a little before Christmas and we used M. J. Edwards Stage Road Chapel for…read morethe funeral. These guys were outstanding! Setting up a funeral is nothing anyone looks to, but it is a part of life and a tough part of life, so it is wonderful when there is someone who takes good care of those who love someone and they really provide outstanding service and are understanding. The funeral home was very nice, the bathrooms were clean and everything went very well. Whoever did the work on my mother in-law did a beautiful job, she looked wonderful during the wake. The following day during the procession M. J. Edwards Stage Road Chapel provided us two limos to our home, then to the church memorial service and then drove us to the West Tennessee State Veterans Cemetery in Memphis, Tennessee and then drove us back to our house. Seriously, these guys were outstanding. I will stop at there. If you are looking for a wonderful funeral home. I would highly recommend these guys for your loved ones. They truly care. [Review #571] (51st Review of 2018)