I am having trouble with Forest Hill East concerning having the headstone that belongs on my mom…read moreand dad's grave moved back on the grave. It was moved back in June for the burial of my mom. I filed a complaint about it 3 weeks ago in the office and followed up a week later and was not moved back and went back to the office to tell them and the sales manager, Heather Jones, took me to a room and told me about them having only 2 on the groundcrew and having a long list of complaints. But she said she'll move me up on the list and label my issue as urgent and told me that after 7 days if the stone wasn't moved, to call her and gave me her card with her mobil number. After those 7 days, the stone was still not moved and I called her cellphone, she didn't answer so I left a voice message. She hasn't called back since. Just yesterday, I went back to the grave and STILL stone isn't moved plus there's several holes in the grave and I sent pics of it to her cellphone and of course told her stone STILL not moved. I'm still yet to hear from her. Service is really, really slow at this cemetary and I am very frustrated about it.

Tiffanie was the funeral director that handled my husband's…read more funeral. I must say, she did an outstanding job! She was very efficient and professional. Tiffanie was very compassionate and kind helping us during a difficult time.

We buried my grandpa here. He died unexpectedly and they were able to get us in for a funeral…read moreservice quickly. The team was great. The message before burial was great, it made it easier to "let go". We had no issues finding the exact burial sight, the instructions and directions were clear.

I am deeply disappointed with my experience. My husband, Kelvin Darnell Smith, passed away on April…read more11, 2025, and I paid for his headstone in full because I was told delays in payment could delay the process. I provided the wording for his memorial on November 18, 2025, and after months of waiting, repeated phone calls, texts, and follow-ups, I still did not have answers about the status of his headstone. As a grieving widow, I should not have to chase down information or wonder whether my husband's memorial was ever properly processed. Communication has been inconsistent, and despite being told an email was sent, I never received proof of it after requesting it multiple times. I have kept records of my payments and communications and hope this matter is resolved soon. Families who are grieving deserve compassion, transparency, and timely service. Right now, I cannot recommend this company based on my experience.

A huge thank You goes out to this funeral home. For my mom's funeral Charian was our funeral…read moredirector and she was personable, compassionate and understanding through this difficult time. She explained everything, made sure she had everything in order for us and was an all around All Star. HIGHLY recommend. Thank You all again

My wife lost her mother a little before Christmas and we used M. J. Edwards Stage Road Chapel for…read morethe funeral. These guys were outstanding! Setting up a funeral is nothing anyone looks to, but it is a part of life and a tough part of life, so it is wonderful when there is someone who takes good care of those who love someone and they really provide outstanding service and are understanding. The funeral home was very nice, the bathrooms were clean and everything went very well. Whoever did the work on my mother in-law did a beautiful job, she looked wonderful during the wake. The following day during the procession M. J. Edwards Stage Road Chapel provided us two limos to our home, then to the church memorial service and then drove us to the West Tennessee State Veterans Cemetery in Memphis, Tennessee and then drove us back to our house. Seriously, these guys were outstanding. I will stop at there. If you are looking for a wonderful funeral home. I would highly recommend these guys for your loved ones. They truly care. [Review #571] (51st Review of 2018)

Beautiful facilities best service very affordable, respectful quality service, one of the best…read morefuneral homes in the mid south help make the burden easier the set up was extremely nice, warm and welcoming staff

From the owner: High Point Funeral Home and Crematorium offers a range of services at affordable price points…read more Whether you choose funeral or cremation services, there is something for everyone. Full-service funerals include visitations, funeral ceremonies, and graveside ceremonies at the burial sites. If you would like to skip the extras and go straight to burial, that is no problem. Similarly, cremation services can include a memorial ceremony where your family can gather in a formal setting. Or you can choose cremation as a standalone service in direct cremation. Military honors and veteran services can always be implemented into the services, with the funeral planning team filling out all the necessary paperwork. As you are finalizing plans, be ready to choose urns, vaults, memorials, and caskets. The planning team can guide you through these choices, as well as plan for any other costs that may come up during the process.

My parents had bought their plots at Memphis Funeral Home and Memorial Gardens when I was in high…read moreschool (i'm 50) so I had little input on that. But when my mother died, I was relieved and THRILLED (and who is thrilled in a time like this?) that we decided to trust them with the entire service. Karen and Paul could not have been more wonderful. They were on call for everything. We were never treated like an object or a number. They reacted quickly, on the weekend, and were on call 24 hours a day to make sure we had everything we needed. They heard all of our concerns, worked with any limitations we had, and -- beyond-- went the extra mile. At the last minute, when they overheard that one of my siblings couldn't come in, they arranged for a livestream so he could watch the service. The way they staged the room with the utmost care and attention to detail, really making it feel like a celebration of her life. When we expressed concern that the displays showcasing her life really needed to look like *her* and not like other tables in the lobby, the woman who designs them asked for photos of her home and living room, and painstakingly worked with us to make sure it was exactly what we envisioned. When I walked in and saw my mother's art, photos, even papers she had graded as a teacher and recipe cards on the tables, I actually gasped. It was so perfect. There were never any technical glitches in the service, we never felt like we were being "upsold", all the necessary "business" aspects were handled tactically and discreetly and respectfully. At the end of our first meeting, Karen gave us her card and said, "Call or text anytime, this is just five days to put this together, and I am on call for you during that whole time." As if we were the only funeral happening during that week, and as if it's the only time she's ever worked on a funeral. I'm not sure how she sustains that work life balance permanently, but this is clearly not just a job to her and Paul and everyone on their team, but a *calling.* I cannot recommend this team highly enough if you should have to go through the worst thing I have ever gone through in my life.

Saying goodbye to a loved one is a sorrowful moment we all experence in life. But it doesn't mean…read morewe can't celebrate their life with a service. Memphis Funeral Home & Memorial Gardens offers their best where loved ones can hold their wake in one of their chapel rooms with a projection screen & projector available to show us the best of times our loved ones celebrated life with us through slideshow imeragy and video. The staff here was incredibly kind & had everything organized & arranged when it came to holding service for our beloved classmate we hold near and dear to our heart. When it comes to their cemetery grounds they are well landscaped. I would say I hope I never have to come here again (I say that with all funeral homes) But death is inevitable & when it comes time to lay another loved one to rest. I would entrust them with their services in the future & would recommend those looking for a place to hold their wake. I hope this review was helpful & to the yelpers reading this may your loved ones rest in peace. Namaste Be sure to like them on FB & tell a friend https://www.facebook.com/Memphis-Funeral-Home-and-Memorial-Gardens-193164580717355/

We met with Miss Charian and she was a beacon of light during this difficult time. She went over…read moreall our options and helped us navigate our choices with no "hard sale". She was funny as well and lightened up the process. She told us she's from a third generation of a funeral director family.

Excellent services. Very compassionate. Professional all the way. No sales pressure.read more

Hey Dan... thanks again sir for such a pleasant experience. You and your staff are A1. Thanks for…read morehonoring momma's wishes and making the process much easier for her. I pray continued success in business and personal life for you all. Thanks again!

From the owner: Smith Brothers Funeral Home assists families from the arrangement conference to final disposition…read more Plan ahead with a pre-need arrangement, burial expense coverage, term life or whole life insurance policy. Call the office for a quote or message us on Facebook.

Called Serenity this morning tried to get address, because it was requested on documents needed for…read more85 year old mother-in-law. Mother-in-law does not have internet, computer or cell phone. After talking to manager, they refused to give street address and said i can find it online. Very easy to understand why a 2 star overall rating is what they have. My guess, it will probably go much lower.

*long review The grounds are well maintained with flowers, a…read moremanicured lawn and ample space for parking. There are three chapels available for services (livestream is at your request only), and a spacious well lit area for the repast. A funeral is expensive, and I like that Serenity offers several packages to choose caskets, urns, limo service, flowers, programs, meals for the repast, and other preferences for your service. **Note that programs and burial services are through a third party. The cemetery is your choice and there IS one less than 5 minutes (literally 3 right turns) from Serenity. The programs were well put together, and you review before the final print. You also preview the body before visitation, and the mortician did a BEAUTIFUL job! My significant hangup with Serenity is the lack of organization amongst the staff. The staff was friendly, but with every visit we had to speak with a different person. This made for significant slip ups on the numbers, missing our same day burial date (even though it worked out in the end), misinformation on updates, program reviews, and information with the cemetery that was thankfully caught by us before signing the final copy! I believe having ONE liaison would've been best to keep information timely, accurate and give us as clients more confidence in the employee. Despite the lack of organization with the staff, the service was amazing. It left a great impression with us, the family and other guests. The chapel was beautiful and she looked gorgeous. The repast was classy and food excellent. I consider the experience with the staff a lesson in how to plan for next time. I'll leave a few tips here: 1. Know what the person wants before their passing. Awkward, but the guiding light for planning and budgets. It's VERY easy to let your feelings write the checks. Remember, it IS a business. 2. Take a friend or family member(s), preferably with funeral planning experience and knew the deceased. Serenity also has sample obituaries so you can see sizes and how the colors look on print. 3. Stay on top of information, even if you have to go over it again and again and again before you sign a final ANYTHING!