It's been over 9 months since my grandfather's funeral. His headstone was fully paid for before he…read morepassed away and was already selected. A couple of months after the funeral, I followed up to check on the status, only to find out that due to an internal mistake with their paperwork, they never even submitted the order. They admitted the error and promised to fix it and call us to confirm once the order was placed. Since then, I've been following up month after month, and still: no updates, no confirmation, and no resolution. This has been extremely frustrating and disappointing for our family. We trusted that things would be handled with care and professionalism, especially for something as meaningful as a loved one's final resting place. I sincerely hope they make this right soon. Update: September 2025 After leaving this review, I went back in person and found out they still had not placed the order. The employees on site were pointing fingers at one another about whose responsibility it was and finally assured us that the order would be placed this time. A few months passed with no communication, so I called today to follow up. The man I spoke with today was very kind and understanding, but I am just so upset and heartbroken that my family is still going through this nearly a year after my grandfather's funeral. He told me that the vase had finally arrived, but it was cracked and now has to be resent. This entire process has been exhausting and emotionally draining for us. We trusted this would be handled with care, and instead it has been delay after delay with no proactive updates. I sincerely hope they make this right soon, because my family deserves closure and my grandfather deserves his headstone.

My grandmother and many other family members are buried in this cemetery - but, If I can help it no…read moreone else will be buried there. My grandmother's funeral was a disaster!!!!!!! It was disorganized, her funeral keepsake was not even printed, place was dirty, the grave site was about to fall in and the chairs were uneven and falling over as we said goodbye. They even messed up the music. Her headstone stillllllllll, 2 years later does not have her DOD on it. After the funeral, her family had to take out all of the flowers, no one offered to help at all. they pushed a cart to the front door and said here and left. She paid for all of these services many years ago, you had no problem taking her payments over many years, at least you can fix all that is wrong. I have made many phone calls and the answering service states the manager is not in. I don't think there is one. I have left several messages at both locations, Millington and Memphis. To this day no one has ever called me back. I just saw some disgusting pictures of the grounds there and a grave with plywood laid on top. i would take this place down. My family owns several plots there today and they will not be using them. Such a disgrace!!!!! L Hall

I want to start by saying that in 2011 when my father passed, the service from the funeral home was…read moreexcellent. Everything went smoothly. No issues, no complications. In March 2021, my mother died. She had been on home hospice for almost 3 months. We contacted Munford Funeral Home to let them know the situation. My parents had purchased prepaid burial plans through the funeral home. Plus, we wanted to let them know her body would need to be transported back to Tennessee. When my mother passed, we contacted the funeral home, and they seemed oblivious to the fact that we had spoken to them 6 weeks prior and were not prepared to help make arrangements for my mother. Everything was worked out and a funeral home in Texas picked her body up and then arranged for transportation to Tennessee. When we met with the funeral home to make arrangements for the funeral, we had to remind them that she had paid for a prepaid burial and had to go find that paperwork. (glad we gave them a heads up 6 weeks prior for them to be clueless and unprepared during our time of distress). During the "intake" we were told that because we were having the funeral so quickly, we could not have an ad in the paper (yet they did it 10 years prior for my dad in the same timeframe). We were also told that we could provide digital photos and request music to be played during the visitation. They made a comment that since we were from out of town, we probably didn't have any images. Yet, we were prepared. Remember my dad was buried 10 years prior and the digital photos were an option then so while mom was on hospice I gathered photos of her and had them ready. I dropped the USB drive off 2 hours after our "intake" with a list of songs to be played and photos to be shown during the visitation. The night of the visitation, the songs we wanted were not played. I had to ask why the images were not being displayed. I received an "oh, we saw the USB drive with the list of songs and photos and didn't know what to do". WTF!? 1) they tell the family to provide the song list and the songs, and then they are clueless as to what to do with the items 2) no one thought to call the family to find out what we wanted. They tried to correct the situation, but the young lady, who is the only one who knows how to run the system was gone. We had to wait 30 minutes for her to arrive and then watch as they rotated my mother in casket around to set up the images. Our requested music was never played. On the night of the visitation, family is allowed in before friends and others come to pay condolences. One thing that is still in my mind is that I had to adjust my mother's clothing to hide the cut marks from her embalming. No daughter should have that memory knowing her mother was cut open like that. Yes, it happens, but during my most emotional time, having to see and correct that is heartbreaking. The funeral home had the responsibility to ensure she was presentable, and they did not! Also, during the intake, we told the man that we do NOT have paul bearers and the casket would need to be set on the grave before we arrived. The casket was NOT on the grave when we arrived. They had to grab all available people (backhoe digger, Gardner, friend, preacher, etc) to move my mother. Just be aware that your pain and suffering will be increased immensely when you work with this funeral home. You can't depend on them to help you put your loved one to rest without them royally f'n something up. Readers know I am writing this review 3 months after my mother's funeral and my anger at how her funeral was handled has not subsided.

I can not understand why a funeral home would be so petty and not honor a young man that passed…read moreaway in the way that celebrates his life. My sister beat friend lost her husband a few weeks ago and didn't tell her about the financial obligations in full. It's very shady that this establishment caused problems for the family over some personal grudge. This poor girl shouldn't of had to worry about nothing but getting to see her husband for the last time and getting to remember him for the way he was. I've never seen a hurst take off down the road with a casket moving around either. How dare you put that poor girl and their families in a state of horror. This man was somebody's husband son brother uncle and friend to all. The entire family deserves nothing but the best from the place that is a funeral home. I'm sorry to the family for the horrible time a Munford Funeral home. I will not be recommending their services to anybody I know.

Tiffanie was the funeral director that handled my husband's…read more funeral. I must say, she did an outstanding job! She was very efficient and professional. Tiffanie was very compassionate and kind helping us during a difficult time.

The service was not recen, but with all of the other post, I feel like our experienc, still needs…read moreto be read- "This place deserves less than one star. I only gave 1, so they would be flagged. My Aunt purchased her policy years ago when this was a decent place, so they made no money for her service(ha), Tuesday, April 20, 2021. She passed away Monday, April 12th. Her body was taken to that horrible place, that night. I thought they would contact me, they had all my information. About 11am, Tuesday I started calling them, we left message after message, I did not talk to anyone until Thursday and we set a meeting for the next day. I thought we were set, I thought that's why we had a meeting to plan a service(ha). We got there early for viewing, to see her casket. SHE WAS NOT THERE. Her body was in Millington, TN at another home, about 30min away, they had to go get her!!! Family and friends were arriving before they returned with our Aunt. We had no pictures(couldn't get the video player to work), no sign in book, no program hand outs, the music we requested was not prepared and they asked me 11min before the service, what songs did we want, they were googling on their phones to find our list. We gave ALL our request at our meeting 5 days prior! At the end, I asked for a hand out, to put in remembrance book, they had not printed them!!! The 2 inexperienced employees, that conducted the service, worked as hard as they could with what they had. Helen Ponder, the director we met with, was NO WHERE TO BE FOUND! She was at the funeral home in Millington, meeting with a family. I'll bet all I've got, this family was paying $$ out of pocket. I respect that families must have meetings to plan for their loved ones, i believe theirs should have been at a different hour, Ms Ponder should have been at our service- she forgot. I asked for the director, Josh- somebody, to please call me with an explanation or perhaps an apology, today is May 19, a month later, no word to this day. The ONLY thing Helen Ponder did for her, was get the Military Honor service, she served in the Army. This was amazing, I'm very grateful to the Soldiers that honored her. No one deserves to be neglected and forgotten about, this place is horrible and should be shut down. Helen Ponder and Josh ?? the director should be held accountable. My Aunt deserved better.

Beautiful facilities best service very affordable, respectful quality service, one of the best…read morefuneral homes in the mid south help make the burden easier the set up was extremely nice, warm and welcoming staff

From the owner: High Point Funeral Home and Crematorium offers a range of services at affordable price points…read more Whether you choose funeral or cremation services, there is something for everyone. Full-service funerals include visitations, funeral ceremonies, and graveside ceremonies at the burial sites. If you would like to skip the extras and go straight to burial, that is no problem. Similarly, cremation services can include a memorial ceremony where your family can gather in a formal setting. Or you can choose cremation as a standalone service in direct cremation. Military honors and veteran services can always be implemented into the services, with the funeral planning team filling out all the necessary paperwork. As you are finalizing plans, be ready to choose urns, vaults, memorials, and caskets. The planning team can guide you through these choices, as well as plan for any other costs that may come up during the process.

The grounds are well maintained, and the main office is to the left upon entrance into the…read morecemetery. Mr. Houston is a great asset to the company! He is approachable, kind, and exudes great professionalism while discussing burial and headstone options. Currently, they do 4 burials a day, so be sure to coordinate scheduling with both the cemetery AND the funeral home. Pricing depends on the plot location you choose, and I like that there is absolutely no pressure to purchase expensive plots or headstones. What really helped us choose was walking the grounds first to see the styles of headstones BEFORE going to the office. It provides a great visual to what you'll be designing in the office.

We buried my grandpa here. He died unexpectedly and they were able to get us in for a funeral…read moreservice quickly. The team was great. The message before burial was great, it made it easier to "let go". We had no issues finding the exact burial sight, the instructions and directions were clear.

Hey Dan... thanks again sir for such a pleasant experience. You and your staff are A1. Thanks for…read morehonoring momma's wishes and making the process much easier for her. I pray continued success in business and personal life for you all. Thanks again!

From the owner: Smith Brothers Funeral Home assists families from the arrangement conference to final disposition…read more Plan ahead with a pre-need arrangement, burial expense coverage, term life or whole life insurance policy. Call the office for a quote or message us on Facebook.

Saying goodbye to a loved one is a sorrowful moment we all experence in life. But it doesn't mean…read morewe can't celebrate their life with a service. Memphis Funeral Home & Memorial Gardens offers their best where loved ones can hold their wake in one of their chapel rooms with a projection screen & projector available to show us the best of times our loved ones celebrated life with us through slideshow imeragy and video. The staff here was incredibly kind & had everything organized & arranged when it came to holding service for our beloved classmate we hold near and dear to our heart. When it comes to their cemetery grounds they are well landscaped. I would say I hope I never have to come here again (I say that with all funeral homes) But death is inevitable & when it comes time to lay another loved one to rest. I would entrust them with their services in the future & would recommend those looking for a place to hold their wake. I hope this review was helpful & to the yelpers reading this may your loved ones rest in peace. Namaste Be sure to like them on FB & tell a friend https://www.facebook.com/Memphis-Funeral-Home-and-Memorial-Gardens-193164580717355/

Avoid having Aaron Hazen as your funeral director. When funeral arrangements were made for my Mom,…read moreI had ordered a fingerprint keepsake necklace. I've been asking about an update on this necklace since it's been almost two months since she passed away. I finally received a call back today with a BS apology and an offer for a refund because they didn't bother to get her fingerprints to make the necklace. I'm totally devastated at the lack of care and concern from this funeral director. This isn't a "I lost your luggage" or something small. This is a keepsake that I could reach down to my necklace and be able to feel my Mom's fingerprint. Angie; his manager, states she's already disciplined Him this morning. Oh wonderful, a slap on the wrist for wrecking someone emotionally and failing to perform his job properly And causing family undue stress and emotional devastation all over again. This funeral director's care and concern for the lost loved one and family should be top priority when in the funeral business. They also placed her marker without calling to let us know her marker had been placed. This devastated and upset my stepdad when he went out to visit her and not expecting the marker to have been placed. Corporate has been contacted because the BS I'm sorry and. You'll get a refund doesn't cut it. If you can't perform your job correctly for something so devastating to a family, you don't deserve to work there and handle such sensitive business. Thank you Aaron Hazen for breaking my heart all over again because of your lack to perform your job correctly.

I got my father cremated this year with Mid South. I began this process in mid January with…read morecompleting the death certificate and other tasks. I reside in California, so I relied heavily on emails and phone calls. They were easy to communicate with and kept me updated on the entire process. I received both the final death certificate and my father's remains a few weeks ago. Happy my family decided to go with this organization. Highly recommend them.

From the owner: Mid South Mortuary Service can arrange your direct cremation in a timely manner. Instead of having…read moreto make urgent decisions on a strict burial timeline, you can plan your loved ones cremation from the comfort of your home in a matter of minutes. Cremation transfers are available if you need to ship the ashes to a distant loved one. Ship-in services and ship-out services are also available for the body of the deceased before cremation occurs. When you choose cremation, do not forget to pick the suitable urns, cremation containers, and outer burial containers for the ashes. You can split the ashes into multiple containers if needed. You are free to arrange your own private scattering of ashes ceremony. Or you can gather with friends and family to share memories and honor a life well-lived.