Solid cut and shave on the back/neck. Appropriately friendly hair-stylist who enjoys what she does and it shows. More than I pay regularly for my 2 to 3 week cut but I'll be back next quarter when I'm in town. read more

Liz did an amazing job with my hair! She was super helpful and patient, especially when walking me through different things I can do with my hair. She was also very friendly and great to talk to, and the staff were very helpful as well. I'll definitely be coming back! read more

First time here. Tanya was great. She listened and gave me a haircut that was right the first time Highly recommend read more

I am happy I gave this place a shot! I am very picky with my haircuts, this location is the best out there! Screw the other competitors!! Best bang for your buck and an amazing team!!!! DON'T SLEEP ON THIS PLACE read more

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I had a beard trim yesterday and it was the worst trim I've ever had in my life. Had to go home and trim it myself and it still looks terrible. $20.00 for 5 minutes to destroy my beard. No straight razor used and complete lack of training on bread trimming. read more

This is my sons choice of haircutting places. Cant say I blame him. They did an unwanted fade on his hair and he came in the next day and they fixed it for free. NICE. It seems always busy, book online before you come in, you might be waiting awhile. read more

(8/10/19) I gave MUG another go, and I have returned with a new tune. Treating the anomaly that is my hair has been my greatest cosmetic undertaking since moving to Arizona. As I have remarked before, there is one stylist who for years -- no matter the travel expenses -- I have trusted with my hair. However, before tending to matters of style, practicality should always be accounted for. Today, I am pleased to say that a much more local stylist has my confidence, as does the Men's Ultimate Grooming in Tempe. I was greeted this morning by Tanya. With a glance at my reference photos, she methodologically performed an excellent haircut. As a point of contrast, every other cut I've had in Arizona has been touched up at home, albeit badly (I don't know how the hell to cut hair), with an old pair of makeup scissors. That was not necessary today. The length on the sides and back was perfect. The top, though on another glance I'd enjoy little lower, was still exceptionally done. In addition to the successful trim, I elected to receive the "Ultimate Cut", which includes an aromatic face massage, shampoo/conditioner, and hot towel treatment. Tanya took her time with all these services, and I left MUG feeling rejuvenated. Best of all, the following morning, no amount of bed head seemed to adversely impact the integrity of the cut. All in all, it was a job well done by Tanya. Finding a good barber shop when you've moved far away is tough. Proper hair care demands reliability, and I defer to the scruples of Ron Burgundy when it comes to entrusting my hair to a new stylist. From this visit, I have restored my faith in MUG. I'm glad to have come back, and I am looking forward to scheduling my next appointment. read more

I don't enjoy posting negative reviews, but when my husband called me on his way home expressing his thoughts, it was hard to resist. My husband went here for his first time, and the barber did not listen to what he wanted. His hair is a bit complex, so he informed her that he wanted to keep a lot of length to his hair. Unfortunately, it's the shortest both he and I have ever seen his hair. He specifically asked for his sideburns to be faded and they're not at all and it looks slightly odd. She missed a couple other small spots on the front/side and it doesn't look great. Not sure if the barber was having a hard day, feeling lazy, or is inexperienced (he doesn't remember her name), but in a couple weeks when his hair grows, I'm sure it'll look a lot nicer. The barber was incredibly kind to him, but she didn't heed his wants at all, and he is a bit insecure by his hair now. This was for our trip out of state in a couple days, and now he will most likely be wearing a hat most of the trip. I'm sure a lot of others benefit and enjoy this place, but unfortunately it was his first and last time going here. read more

Do NOT go to this location. Poor management, unreliable staff and they do not care about their customer's time. Not sure why I kept going back, but they're a joke. Always booked appointments and often the staff member would forget their keys and need to reschedule or just not show up at all. Prioritize your time and go elsewhere. read more

Horrible first impression. MUG opened up close to our home so I made an APPOINTMENT for my son with Mckenzie.I get a confirmation text and we arrive on time. There are two stylist and two clients in the chair upon our arrival. I check in and we were advised it'll be a few minutes. 15 minute passes and we're still waiting. Mckenzie approaches me after her client was done and advises that she'd be ready as soon as she cleans her station. She comes back few minutes later and decides to take another client that walked in - she probably thought that she'd have a better chance getting a repeat customer from this guy than an upset mother! We waited 30 minutes over our appointment time. Elaine, who cut my sons hair was wonderful and apologetic. Mckenzie, not so much. Not even an apology. She traded in long term gains for short term gains! I was planning on sending my husband. No a great business practice! We'll drive further and stick with Floyds Barbershop! Don't waste your money on businesses that don't adhere to their own practices and treat customers poorly. read more

When I first relocated out to Arizona in 2015, I was nervous to find a new stylist. I tried out MUG at Westgate, where I met Tanya. She's absolutely phenomenal, and her attention to detail is unrivaled. Fast forward to now, and I'm driving to Tempe from the West Valley to get my hair cut by her. Simply great customer service and skills. Good conversationalist too, if you appreciate chit chatting while you're in the chair. Highly recommend her and the entire MUG team! read more

Love this place!! Amiee does an amazing job! So reliving to find a stylist who actually know what she is doing! The decor is very well done the music is rock and I love it!! So inviting for us guys! Hi highly recommend the The Ultimate Package! So relaxing well deserved for us hard working guys! I will definitely be back thank you so much! read more

All the stylists are super friendly, professional, and great at their craft! I would recommend this place for a great quality hair cut and great price for any male style cuts! read more

Elaine did a great job on my haircut and service was quick and everyone was nice I'll definitely be back for my next haircut read more

Annie is literally the best! She has been my stylist for over a year now, and she nails it EVERY TIME!! I love the way my hair looks when I walk out of the store, and she has the best recommendations for hair products and styles. Book with her! She will not disappoint :) read more

I moved to the neighborhood about six months ago and found MUG and thought I'd try them out. The location is upscale and is one of the nicer barbershops I've been to - they make it easy to schedule with an app, too. I had a great first cut, and second cut, and keep coming back. Everyone I have met has been super friendly and easy to get along with. The past two times I've been to see Alexis and she has been awesome. Guys, get the ultimate. Get a scalp massage. Get whatever Alexis recommends she is a rockstar. read more

Good haircut. Barber was thorough and took the time to get details right. Competitive pricing.

This is my second time in a row getting my haircut here and I will definitely be back again. Alexis has cut my hair both times and I've been nothing short of exceptionally pleased. She takes her time to make sure the hair is cut just right. read more

I got a great haircut from Elaine at MUG. Best haircut I've had in a long time. She listened to what I wanted and helped me refine my hair so it looked even better than I thought it could. I've received a ton of compliments on my haircut in the two days since she cut it. She even used a straight razor to trim up my neck and beard. Warm towel, little neck massage, flat screens by every chair. I think I even got some free therapy... I left feeling great. I've been searching for someone to go to consistently because it sucks explaining what you want to a new person every time, and getting a different haircut every time. Well I think I found her. Do yourself a favor and go in and get your haircut here. read more

**UPDATE: I attempted to use the haircut offer mug put on my account , but they are trying to charge me. No thanks! ** I came here to their Ultimate hair cut and I was sorely disappointed. As my hair was cut, I noticed visible patches the lady cutting my hair missed. When I pointed them out, she seemed surprised. And it wasn't just a rogue hair hiding, it was a couple patches. The patches were corrected after my hair was shampooed, which pretty much negated having my hair shampooed and washed. After the large visible patches were cleaned up, I could still see some inconsistencies and asked fur them to be corrected. But all of them weren't fixed. If I was given a mirror to check the final cut, I would have been able to spot the other problems. Finally, the lady put some kind of moisturizer on her hands and massaged my scalp. It was nice, however, she didn't wipe her hands off and ended up smearing hair all over my forehead. Needless to say, I'm not happy with my experience at this place. I've been to barber colleges and had a better haircut. read more

I have been there two times now and definitely recommend this Barbershop. The ladies are always friendly and efficient thank you.

This place is the real deal. I've been going to Suki for a few months now and every cut has been exactly what I've been looking for. $24 for a haircut is exactly what's you'd pay elsewhere for a rushed cut. Love this place. read more

Told the stylist I was trying to grow my hair out and needed the ends trimmed. She ended up cutting about 2-3 inches off, up over the ears. One of the worst cuts I've had. Would not recommend read more

Tanya and the crew are amazing! Come here from Surprise, and always have a great experience. The entire MUG family makes each visit worth while (also frequent the Glendale location). Thank you! read more

Was a great experience overall. Hope was outstanding in her care and attention to detail. Felt very welcome by her and would recommend this place and stylist .one of my best experiences I've had at a men's hair stylist. read more

Great place!! Tanya cuts my hair, she rocks!!! Check out this great spot. Always good prices and very clean!!

I've tried a few places nearby, MUG is the best I've encountered in my neighborhood. Tonya gave me a great cut and was pleasant to talk to as well. Bringing my boys in with me next time! read more

The beautiful and extremely talented miss Jessica gave me the best hair cut and overall barber experience I've had in over 3 years!!! She is amazing with her focus and attention to detail. Looking forward to my next cut! read more

I booked my appointment on line...I had a confirmation email that my appointment with Stephanie was at 12:25 Saturday April 10 at the Tempe location. I got there on time but I was told they were booked solid and could not accommodate me. I showed them my confirmation email and that I had a valid appointment. All I wanted was a fast trim....Nope, couldn't fit me in. You'd think that rather than turn away a new customer they'd try and fit me in....Terrible customer service, go some where else... read more

I got a haircut today, showed my stylist a picture of me maybe 2 months ago, and said I want this so maybe take off 4 inches and thin out my hair and we'll be all good. She took off all my hair it looks nothing like the picture. I really don't understand how this happened but I look dumb read more

Walked in and got a great haircut. I was very happy with the service and attention Hope gave throughout haircut:)

I've been looking for a good place to get my hair cut and beard trimmed up for two years and today that search ended! Aimee did a fantastic job turning my mop of a hairstyle in to something better than I anticipated! I'd recommend this place to anyone who wants a good trim. read more

Didn't expect much from this place appart from a typical haircut. I come in and boom, struck by tons of smiles and kind words; was appointed with Jessica afterwards, lovely young lady with great conversation. Even though I asked for my hair shorter with no other details expressed, she somehow gave me the ultimate grooming experience (sounds corny when i write it, but sometimes, folks, ads just don't lie). Can't thank her enough, but still, once again, thank you. read more

Took the time to do it right, and clean location. Staff was nice and listened to what I wanted. I highly recommend.

Whitney did a fantastic job on my hair. She took her time and made sure it was exactly what I wanted. I havent found a better place to get my hair cut in the 10 months Ive been here. read more

Walked in for kids back to school haircuts. We weren't greeted, no one checked us in, one stylist. Another customer came in who had an appt. She greeted him and said she would take him next. After never acknowledging our presence we left and came to sports clips. read more