Place is a mess, got a rental tux as a groomsman and they measured me wrong by 4 inches in the waist and for the jacket as well as an inch off on my neck measurement. When I showed up to collect my things the shirt was still the wrong measurement. I will end with the person helping me on my second visit (Tim - I didn't get his last name) fixed everything, was very helpful, and professional. He would get a five star review. read more

My girlfriend and I came here because she needed a suit last minute and we were down to the wire. Kristy had her looking sharp within 45 minutes. She was efficient, personable and paid attention to every last detail down to the socks to make sure she would look and feel her best. This women deserves a raise! We will be back for future suit needs! read more

they are phenomenal. Christy and William took care of me. I forgot my suit for a wedding and didn't realize until the day before. I went to this site where they measured me and got me a next day rental. I picked it up just in time for the wedding. Christy offered for me to try it on, but I declined, thinking there was nothing we could do not fit since the wedding was so close. Come to find out, the pants were a little small, but that's just because of my physique. The wedding went fine but I was a bit self-conscious in my too-small pants. Upon return Christy called me to ask how the wedding went and I told her to which she was extremely disappointed because, had I tried it on like she suggested, she could've fixed the problem there on the spot. So all that being said, three pieces of advice: 1) don't forget your suit 2) if you do, then ensure you go to Men's Wearhouse for next-day rental and 3) try on your suit before the wedding... many lessons learned this trip. Thanks again, Christy and Bill! read more

had a great experience at the Dedham store today buying a fantastic shirt. Chris the salesman was extremely helpful friendly and knowledgeable. Will be happy to return for my clothing needs. David Chiasson read more

Walked in, waited for help, asked for help, was told it would be a minute - 20 mins later we left without acknowledgement. There were two people working and an empty store other than a woman at the register. read more

I went into MW with my nephew who is graduating c/o 2024, to exchange the pants and shirt he got the day before as we didn't like the way the items fit. At first the attention we were receiving was not good. But I want to thank Marco and Terrell for helping us. We went from skinny fit pants to slim- from a slim fit shirt to a super slim. Marco brought out several options, found shoes to give a complete idea. We also found a tie. Terrell helped with the exchange as it was a bit complicated. The shirt was on sale so that offset the pants price. They were a big help! read more

Men's Wearhouse - Final look - Men's Clothing Near Me - DEDHAM, Massachusetts

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If I could give stars I would! What should have been a simple return transaction resulted in my worst retail customer experience ever. The manager Rashaad Savage was the worst of all including shouting at me and refusing to process a return. His incompetence was evident. After many years of shopping here - I will never shop here again! Avoid this store at all costs. read more

Ive been shopping at Men's Wearhouse for years. I often use it when traveling when I need something. The people here were nice but not helpful. They weren't very busy and I got the new guy. He didn't know his inventory or how to fit a suit. All he wanted to do was get away from me. Again very polite but unsure of himself. The one gentlemen that did know what to do was very focused on getting the Panera order together and walking over. Their inventory was awful as well. That is likely a problem they can't control but the show room wasn't well organized. I'd skip this one and go to another location. Again good people they just need some leadership. read more

I've been to the Dedham location before to purchase suits and had a good experience years ago. I was hesitant to choose the Dedham location due to some of the negative reviews. We were there today to pick out wedding tuxedos for my partner and I. Being a same-sex couple I was worried about how we would be received. We got great service from the manager that was there today, I didn't get his name, but he was helpful and he gave great service . We were there today on Presidents' Day and we were handed over to Tara because the store had gotten busy. She made us at ease and was all about helping us prepare for our special day. You could see the excitement in her making sure that we had the best experience and best tuxedos possible. Neither one of us are very fashion oriented but the process was awesome. Customer service in general can be hit or miss anywhere but we definitely had an excellent experience. A sincere thank you to the manager and Tara. We definitely wouldn't hesitate to return. Thank you again. read more

The Salesman that was helping me was excellent! It was only another salesman and him. Sorry forgot his name It's on my receipt, he was assisting another customer but was multitasking me & the other customer. Was looking for button up dress shirt & a black polo shirt for two different jobs. Was very satisfied with the service I was provided that day! Please extend my thanks to your staff salesman that assisted me PLEASE! It was only because of him I ordered one each mail to my house from Warehouse. Definitely will recommend to a friend to come to that location in Dedham, MA. read more

I am the best man at my best friends wedding at the end of April. Went to another MW location and while I did receive service, it was a little less than stellar. I left feeling like each piece of the tux fit wrong. I don't want to mention the specific location because it simply could have been an off day. At the Dedham location, however, I was taken care of immediately and left feeling so great about the tux. He edited my previous measurements, asked me my fit preferences, and I was in and out in 20 mins. Could not have gone better, and I was especially pleased in light of my disappointing experience at the other location. read more

The Men's Warehouse in Dedham, MA, is the worst location I have ever visited. They continued getting my rental wrong and had to send it out. Their customer service skills were nonexistent, and finally (a day before the event), I had to go to the Braintree location, which was terrific. Don't waste your time in Dedham; go to Braintree! read more

Stopped in for a new dress shirt. Sales rep came over and provided great buying assistance (measurements) with an engaging and polite demeanor. When he was in the back trying to further assist me, the other rep and I just chatted. Excellent customer service gentlemen. I appreciate your efforts. read more

I just want to give a Big, Big Thank you to Jon, Jasmine and Mounir at the Dedham location. My wife and I got married on August 25, 2018 and we received so many compliments about my custom suit and the groomsmen suits. Job well done by all. Their customer service and attention to detail is amazing. They all made sure that every detail requested was met and exceeded our expectations tremendously. We can't begin to express how grateful we are to have had the pleasure of having them be a part of our special day. In the future we know exactly where to go to ensure that we will be taken care of no matter what. Thank you for making the groomsmen and myself magazine ready. We all looked as if we could have been featured on the cover of a magazine. We appreciate all of your hard work and effort to make our day such a success. Mr. & Mrs. Clarence Perkins Jr. read more

Men's Wearhouse - Men's Clothing Near Me - DEDHAM, Massachusetts

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I was fitted for my suit, which was questionable considering they gave me pants 3 sizes to big and then said I need them tailored, which they could have just gave me a smaller sized waist. The individual that helped me said he would delete notes in my wedding package in order to help the groomsmen, which did not happen which resulted in all of my groomsmen having to make a third trip to Men's Warehouse to pick up a tie. Overall, service and understanding were sub par. For a wedding party of 10, which are spending a lot of money at the Men's warehouse chain, I feel as they put the minimum amount of effort in. The suit itself is fine but the service efforts taken into consideration have been a real let down. read more

Went there for a new suit, Met a man named Richard and I told him what I needed, he offered suggestions to items on sale and showed me the currents offers and specials. I got a new suit measured to fit, several shirts, belt and shoes. When the tailoring was completed I was called back and it was perfect. Richard is also known as the "suit wisperer" and he worked with me on price, best look for the best bang and it was all to my satisfaction. read more

After shopping at the CambridgeSide Mall Men's Wearhouse location I decided to stop in at this shop with one of my groomsmen. Thinking of how to review this store was difficult because I have mixed feelings about my experience. The pros: When I walked into the store I was warmly greeted by an employee who made it a point to talk with us about not only suit options but tuxedo rental. Both employees who helped were really polite and helpful. They had incredible personalities and made looking at options fun. The cons: The pricing that I got from this store was way more than the pricing that I got from the other store a day before. When I asked about that they told me that the other store must have given me false info. This was a bit off putting but again the other aspects were great. In the end, I loved the personal service I got but the pricing was frustrating. I feel as though the company needs to do a better job of making the pricing even across the boards. read more

Men's Wearhouse - Storefront - Men's Clothing Near Me - DEDHAM, Massachusetts

This place is great, was treated very well I come in all the time when they have specials on suits and slacks and shirts. Customer service is good too employees were not too pushy into buying more stuff. Everything tailored correctly as well. read more

I was charged a surprise $140 late fee for returning a tuxedo a week late, the person behind the counter was very dry about the whole thing, telling me "it was due back a while ago" and showed me the fine print which displayed the return date (truthfully I was late but it was only a week), but I was never previously informed of the return date or a fee, felt like an easy way to screw people. The employee pretended to save me money which was meaningless against the huge cost I was never warned about. Too bad, I'll have to find another suit store. read more

Do NOT get your tux rental (or anything else) from here. Find another Men's Wearhouse, which is a good company. The manager/salesman here is unprofessional and uninterested in assisting his customers, or at the very least, me. Barely acknowledged me when I came in to pick up my tux, then spoke for a couple of minutes to an associate who was hanging up pants for display, then begrudgingly walked me back to give me my bag o' tux. I wouldn't even try it on. I knew how the rest of this experience would go. Find somewhere else. You won't get a good, or professional, shopping experience from this place. read more

I recently rented a tux from this Men's Wearhouse location for a close friend's wedding. I was a groomsman and came with the groom to rent some kickin threads. The process was smooth and quick, though we had to select everything ourselves (two-20 something dudes scoping out wedding gear = potential disaster) because we really didn't get much useful assistance. Thankfully, on the wedding day, the tuxes looked great and fit well, too. But Men's Wearhouse gets a 2-star review instead of a 3-star review because of the terrible customer service. I was one day late returning my tux, and they charged me a $20 late fee, which they refused to waive. Call me cheap or whiny, but I can't recall the last time I was charged a high-margin bullshit fee from a consumer-facing business that wasn't waived immediately when I requested it. Why stick me with a $20 fee when the entire wedding party spent close to $1,000? Here's a paraphrase of my fee-waive request: Me: I'm a day late because I don't live near any Men's Wearhouses. Cashier: I could waive the fee.... Me: That'd be great. Cashier: ... but I won't. Me: Please. Cashier: No. Me: Why? Cashier: Cuz. Me: Aha. Cashier: Mm hmm. Corporate customer service was just as useless, which is unfortunate because apparently Men's Wearhouse started its tuxedo rental program to woo young customers like myself and hook them on Men's Wearhouse. Too bad for them. See below for a cut-and-paste from a financial filing from the company, which is publicly-traded: "We also began a tuxedo rental program in selected Men's Wearhouse stores during 1999 and now offer tuxedo rentals in substantially all of our Men's Wearhouse stores. We believe this program generates incremental business for us without significant incremental personnel or real estate costs and broadens our customer base by drawing first-time and younger customers into our stores." read more

Quick, brusque service got a suit I liked in my hands with alterations in about 20 minutes, that was great. But save yourself the trouble of dealing with the curly haired, glasses-wearing jerk here, there's a Joseph A Banks less than a mile away. The attitude of this salesman was reminiscent of a time when commission was all that mattered. I'm sure he was disappointed to hear my budget but his comments that followed were without exaggeration the most offended I have been in a retail experience. all i've been thinking about the last 24 hours was that i should've walked out right then! I wish I could objectively review this place. maybe i'll give them another star when I get over this asshole. But then again, I thought the suits were a bit overpriced anyway. read more

0-2 in my last two attempts in renting a tux. Both times I've looked like the Nutty Professor. Tux was great up top, but these men's clothing rental places (including Joseph A. Bank) always have a problem with the measurements. For me, the pants are always WAY to big. The length and waist-fit are fine, but the width of the pants are meant for a clown or someone 100 pounds heavier than me. Questionable business. I'm going to a local tailor next time. read more

My husband and I had a great experience at This men's warehouse. A Staff member Tyrel Brown helped us find exactly what we were looking for. And also offered us to join the membership there so if we needed we could access future deals and rentals options. Easy and smooth visit! read more

Oh my, I don't know where to start. My future hubby and I visited this location today for his tuxedo rental and we couldn't get out of there fast enough... The staff here is extremely rude and useless, they showed him one of the tuxedo jackets, but refused to let him try it on! We attempted to as the associate a few questions and were basically ignored, the staff was very akward and made us uncomfortable so we bolted. I was not about to be defeated so I called the location on Milk Street in downtown Boston, the guy seemed nice enough on the phone so we stopped in. We showed up 30 minutes later, we were greeted by a very friendly sales associate and walked out with a tuxedo ordered for the fiance and his groomsmen, couldn't be happier wth the Milk Street location. I would recommend Mens Wearhouse for rental tuxedos to anyone, just stay away from this location! read more

To be up front, I've never worn a tux before, so this was a new experience to me. Also, the wedding is not until the fall, so I am basing this off of the selection process. I came to this Men's Wearhouse on a Sunday with my fiancée and best man to pick out tuxes for our wedding. I didn't make an appointment, but we walked in and someone came to work with us after just a couple minutes. She was very friendly and fairly knowledgeable. We sat down and went over basics; name, date, locations. No problem, although she seemed to be directing all of the questions to my fiancée instead of me, but no big deal. After the basic stuff, she asked what we were looking for. I wanted the guys in charcoal gray. My biggest complaint is the lack of options we had for rentals. Since I wanted a dark gray tux, we had all of one tux to pick from. It is perfectly nice (I went with it), but it was kind of disappointing that there wasn't a selection. Same goes for the ties--we're picturing the guys with burnt orange ties, but they hardly had any orange at all, so we had to use the coral tie and pocket square she had available to imagine what the finished product will look like. That's probably not a terribly common color, but I figured they could at least have one solid orange tie. Next we went through and selected the other pieces of the tux. All of the samples they have were very dirty. The groom is traditionally in all white (or ivory or some other variation of white depending on the bride's dress apparently), but the samples they had for vests were all browning from use... it seemed somewhat unprofessional. Once we had picked out everything (vest, shoes, etc.) I figured my best man or I would be able to try them on. It didn't seem like that was going to be offered, so I asked, and was obliged. We liked how everything looked, so we got measured and put down deposits. This whole process took roughly an hour and a half. We picked Men's Wearhouse since it has a reputable name and we figured it would be more cost friendly than some of the designer places. The experience was all and all okay, but not quite what I was expecting (lack of selection is my biggest complaint, though the cleanliness of the samples was a turn off too). I'd like to give it 2.5 stars and say it was okay, but there aren't half-star ratings. read more

Two nights before my wedding and I'm shaking my head wishing I checked Yelp. My poor fiance has had trouble with these folks every step of the way. The men of the party had their needs - "basic tux with basic shoes and red vests" - evaluated by Crystal, who tried to upsell them at every chance. She even lied and said that they only had designer tuxes available-yeah, right! Went to another location to fix the issues they made the first time around. Called Dedham to give constructive criticism about their customer service and got hung up on. Picked up the tuxes and they fit OK but my fiance's vest was frayed-noticeably. The hawkish manager appeared out of nowhere and tried to convince us it was fine. Then he said, "If you were here before 5 we could have done something about it." Some of us work 9-5 in the Boston area, which means we don't get to do errands until 7! Sorry! Absolutely NO customer service. Will be complaining to corporate. THIS IS WHY PEOPLE SHOP ONLINE. Sigh. read more

Do yourself a favor and never come here. If you're getting married, you can just go to Macy's where you can buy a suit for close to the same price as a rental. Their 'name brand' styles are also low quality, and the look and feel of their clothing feels a couple years old. To top it off, their staff didn't even measure my legs when I came in to get measured. If you ever go in there, be prepared to wait a while and watch while staff explains their complicated system to other staff. read more

Would not recommend at all.. the customer service was extremely rude at this particular location. So much so that we drove well out of our way to go to a different location where the employees were more than helpful. read more

First off, I LIKE Men's Warehouse. I have spent a lot of money here over the years and bought lots of clothes. I had a guy that worked here for a long time take good care of me and I was always happy. Except, there always seemed to be some mix up with delivery of a special order or something else that had nothing to do with the salesman I worked with. I just bought a suit here last week. Actually , I bought TWO because of a sale. I was very unhappy with the salesman I dealt with, Jonathan. Unhelpful. Complete disregard for my budget concerns and had an attitude like he couldn't be bothered with my sale or my opinion. Even huffing when I asked for different color, different shoes or to see what other shoes he may have in my size out back. Yes, I was buying TWO suits, a nice belt AND the damn SHOES and this guy is pissed that I want to see if there is any other options for my new outfit. What an ASS! So, while helping me, he takes a call from a clearly disgruntled customer on the phone and he is a complete ass to that person as well!! I should have just walked out and gone to another store or better yet asked for the manager. This guy is ridiculous! Now, I stay, because I want the suits I picked out. They both need alterations and one set of pants need to be ordered. I explained I have a wedding to attend the following week and he says it won't be a problem, they will call when pants come in and I can come in, get fitted and they will make needed alterations, meanwhile making needed alterations to the second suit I bought that was complete in stock. Two days before wedding now, no call. I call them. The girl on phone says give me your phone number and name and we will call you back. No call. Of course. Now I have a wedding to go to tomorrow and I have bought TWO SUITS, spending over $1000 and all I have is a pair of shoes and a belt!!!!!! WTF!!!! Stay away! I will NEVER shop here again! I miss my old salesman here read more

I had a poor experience at Men's Wearhouse - the consultant gave my brother and I the run around trying to get a custom suit tailored. He was aggressive with his tactics - when it was "completed" he informed us that the $250 suit we were fitted for was not available and tried to up sell us on other suits ranging from $350-$400. This was not the agreed upon prices and he never came close to delivering a similar suit or price. Additionally, with the original suit, tailoring of the suit was "free" but with the up-selling, I would have had to pay an additional $200 to get it to fit. This was a terrible experience and I am not sure if I will be returning after this experience. read more

Not a great experience though hope to get a decent suit. I bought a suit about a month ago just after Christmas. They never called me to tell me when it was ready. I finally called today and they told me yes it was ready. Went to pick it up. Tried it on. BUT the pants were too long. The cuff too long. Pants were cuffed. I specifically told them I don't want cuffs. They promised of course that they would fix it. Like I would expect anything less. But another two weeks and another trip I must make to go get it. Or try to get it. And no sorry here's something extra for your inconvenience and gas spent. Grrr read more

Its almost like they charge you for tailoring and then just hold the suit in a closet for a week before you pick it up. Coat and pants were just as baggy as they were before tailoring read more

I don't know about you, but when I'm looking for a suit, I don't want to be treated like I'm buying a used car - and that's exactly what it feels like at Mens Wearhouse. Granted, you're not buying a super high-quality suit... I get that... but it's still no excuse to have greasy sales people trying to sell you one more shirt, or one more tie or one more pair of socks on top of the $500-$800 worth of clothing and alterations you're already buying. Do yourself a favor - go somewhere else. I'd even prefer a second-hand store before I consider going back here. read more

Recently this location has gone through an interior face lift. More employees are on the floor. There is still much needed areas of improvement. Lets start by getting a greeter or someone who can direct you to the correct person. read more

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The employees are past due for some basic training in customer service. They are only interested in ripping off one-time customers and are not aware of offers the company publish every day. I gave them several chances, but I always get the negative vibe whenever I visit them. Does not feel like a premium men's clothing store. I am taking my business to Jos A Bank, few blocks away, which is also owned by the same parent company. read more

Upon entering, was immediately greeted in a friendly manner by the store manager, who asked me what brought me into the store. I had told him I was starting a new job (one week from the day). Within less than 20 minutes, I was walking out with two of the nicest fitting. The manager, Eric made sure that I was completely satisfied with the fit, and did everything in his power to ensure I had a good shopping experience. They even made the alterations I needed ON THE SPOT! I work in customer service, and I can truly say I have never had such a good experience as I did in this store. I will be a customer here for life. THANK YOU! read more

This place is just the absolute worse. The manager himself I believe is a stubborn person no type of customer service at all. Went in to pick up my rental tuxedo shoes and they didn't even have me on file which made no type of sense... When I even used a card? Does that make any type of sense. When I get home to try on the shoes I bought they were both different sizes. I understand mistakes happen but everytime I have gone in I have had a negative experience. Some employees know what they are talking about but management here is horrible. Also make sure u know the sales going on not even the manager included the sale price when ringing me up DO NOT SHOP HERE LOUSY CUSTOMER SERVICE read more

I've been shopping at this location for years but after what I experienced while renting a tux I will never go back. I went in early April to rent two tuxedos for a wedding I was in out of state. After not receiving a notification for pickup I called to follow up as I was told my tuxedos would definitely be ready days before my actual pickup date. When I called the first time I got a sales person who didn't seem interested in helping me and just stated you'll get a text when it's ready. The next day a friend went into pick up his tux and inquired on my behalf. We then discovered that my pickup dates were entered incorrectly by a sales person. I'll spare all the details but I was crushed and frustrated as I was in the wedding party. This location found another tux which differed from what I had originally ordered and it arrived the day before I left town. The jacket was too big the shoes were also not what I ordered and requested. Because I recieved this order so late there was no way they could alter the jacket. I was also unable to secure shoes either so I had to rush out to several stores to find a pair the night before my flight out of town. As If this wasn't horrible enough on wedding day as I took the white dress shirt out I noticed four brown stains on the arm forcing me to yet again come up with a plan b. Mere hours before my best friend got married I had to leave the pre wedding festivities to go out and purchase a dress shirt. I have never in all my years of shopping at mens warehouse have had such a horrendous experience from start to finish. These issues placed a stain on my weekend of celebrating a dear friend read more

The manager Dan was great to work with. Our situation was tough with groomsmen from Ireland but everyone was super helpful and we really appreciated them going above and beyond to help us! read more