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    Men's Wearhouse

    5.0 (2 reviews)
    Open 10:00 am - 9:00 pm

    Services - Men's Wearhouse

    Clothing alterations

    Clothing mending and repair

    Men's Wearhouse Photos

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    Ask the Community - Men's Wearhouse

    Men's Wearhouse

    Men's Wearhouse

    3.4
    (22 reviews)
    $$$

    Went here 3 weeks before prom to rent a suit for my son. We were assisted by Daniel, who provided…read morecourteous and comprehensive service. He guided us through the options based on our desired color scheme. After being measured, my son tried on a couple styles. We were able to go with one we felt was best for his body type. At the time there was a promotion/deal which saved me a chunk of $. I ended up paying $171 for the package with includes the suit, shirt, tie, shoes, and pocket square (which he forgot to wear on prom night). I was notified, as promised, via text message when the suit was available for pickup. It arrived a few days prior to the event. A reminder text for rental return was sent Monday, 2 days after the event. The entire process was seamless with no issues. I would definitely return in the future for men's formal wear needs. They helped my son look his best for a special night.

    We purchased a rental suit for a wedding. The store we were supposed to pick it up at in NC did not…read morehave it available in time before we had to drive down to FL where the wedding was located. Adrianna at the Orlando location was able to help take over the order and have the suit ready for us to pick up before the wedding. She really saved the day for us and made the rest of the process go smooth and stress free. She had amazing customer service, was very knowledgeable, and a pleasure to work with. We will definitely be asking for her the next time we have an event we need a suit for.

    Men's Wearhouse

    Men's Wearhouse

    3.0
    (64 reviews)
    $$

    Ayesha was the most helpful person. Had the best experience with getting the groom his suit & was…read moreso patient with all the indecision. Would recommend 10/10

    Poor Customer Service and an Ineffective Check-In Process…read more I have visited this Men's Wearhouse location as a walk-in customer at least four or five times. On my most recent visit, I stood at the counter for approximately 30 minutes without a single employee greeting me, acknowledging me, or asking whether I had been helped. After waiting all that time, I discovered that customers were expected to check in by scanning a QR code and that employees were working from a customer list on an iPad. I had no idea this was the procedure. There was a sign approximately five feet inside the entrance containing the QR code, but it blended in with the other signage and looked like an ordinary advertisement rather than a required customer check-in system. I walked past it without realizing its significance. Yes, I accept responsibility for not noticing and identifying the QR-code sign. However, that does not excuse 30 minutes of being completely ignored by the employees. A QR code should assist with customer service--not replace it. When someone walks into a retail store, stands at the service counter, and waits for assistance, employees should acknowledge that person. A simple, "Welcome to Men's Wearhouse. Have you checked in using the QR code?" would have resolved the entire situation in less than 10 seconds. Instead, employees continued working from their iPad list while I waited, apparently assuming that anyone not appearing on the list did not require assistance. Customers are not mind readers. If Men's Wearhouse requires customers to follow a specific check-in procedure before receiving service, it is the store's responsibility to make that procedure unmistakably clear and for employees to ensure that customers entering the store understand it. I should not have to understand an internal customer-management system before an employee will even acknowledge my presence. After being a customer at this location multiple times, I find it extremely disappointing that basic customer service has been reduced to watching an iPad while a customer can stand at the counter for 30 minutes without so much as a greeting. Men's Wearhouse should either improve the visibility of its check-in instructions or, more importantly, reinforce with its employees that technology does not eliminate the responsibility to greet, acknowledge, and assist the customers standing directly in front of them.

    Men's Wearhouse - formalwear - Updated August 2026

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