I picked out my tuxedo rentals for my wedding at the MW in Cedar Rapids and had an outstanding customer service experience. Same at the MW in Atlanta, GA when I picked it up. The MW in Waterloo is a completely different story.
When I first arrived to pick out a suit, the gentleman was very helpful, friendly, and we had a good time. They ordered part of the suit from a different store. When I went to pick it up on the day they said it would be there, a different salesman (who I unfortunately think is a manager) said "it won't be here until after 12." Shortly. I returned, and had to get some alterations done. The seamstress came out, didn't say a word, and rolled up my pants leg, then walked off. I thought she was coming back but then had to call her back out. She didn't ask me what kind of break I wanted on my pants, and didn't ask me about the coat which I was also getting altered. She reeked of cigarettes and I finally got the pants and suit set for alterations. They charged me $50 for alterations on a $700 suit without letting me know ahead of time. I have NEVER been charged for alterations on a suit I purchased in store, and I have bought from many retailers. The same salesman was always rude, short, and completely inconsiderate. When I picked up the suit from alterations, he dealt with a customer for 25 minutes before even looking at me, addressing me, or saying hello or telling me he'd be with me shortly. I stood there for 25 minutes without being addressed. Finally, he didn't even apologize once he started asking what I needed.
There is one good salesman here. Everyone else is horrible, apathetic, lethargic, ignorant, rude, and unkind. I am deeply disappointed in how horrible the customer service is at this location and plan on making several calls to MW corporate customer service about this store.
In short, if you want an overpriced cheap suit from a store where they nickel and dime you and act like jerks with horrible customer service, by all means go here. read more