Tried to stiffarm me to give up my computer for 10% less AFTER we agreed on terms of sale. He tried claiming false defects not realizing I worked in IT and knew that he was talking nonsense.. Ended up going somewhere else. It felt like I was being manipulated and cheated. It seems as though he makes his money taking advantage of those that don't understand computers. read more

Stay away, unless you enjoy dealing with con artists. If you have an expectation of getting back only parts, or components, of whatever item you originally dropped off for repair then this is the electronic repair shop for you!! Extremely unprofessional hacks. The only thing worse than their lack of actual computer/electronic knowledge are the blatant lies they hide behind in attempt to cover up their incompetence. Every time I called about the status of a repair, I received a different answer. Funny how the problem could easily be fixed until after I forked over $120, and then suddenly the drive was damaged and corrupted and it could not be repaired. Not only was I out $120 but, when I went to pick up the drive, all I got in return was just loose parts from the original drive. read more

This place is a joke. My wife dropped off her phone to be repaired on a Saturday we didn't expect to receive that 24hr estimate. Hoping to find out by Monday afternoon or Tuesday morning. We found out after a total of 255 hrs later that it was now being looked at. That is just over 10 days. Went in requested my wife's phone to go else where. The owner argued with me about giving me my item back. After a 45 minute s later we got the phone back with I might say missing the SIM card tray and SIM card. The SIM card ended up in another customers phone. It's not even worth giving them a half a star. I recommend these people if you like to wait forever and possibly missing parts. Never hot our SIM card back and would not recommend these idiots. Thank you. read more

Something has happened to this business since the other reviews were left. It is just awful. The owner is a scam artist. Promises the world delivers on nothing. As I picked up my laptop months after dropping it off I ran into another customer with similar problems. So fed up he was taking his stuff to a different company. If only these other reviews were here before I lost so much time and money. Save yourself while you can and find a different company to help you out read more

After reading almost all the bad reviews and having a bad experience myself, I know this place is not good. From my experience, they are extremely blatant liars when you want a computer. Lied about an Asus Eee pc 1005ha saying that its charger was "broken" and that the battery was not working. They asked if I wanted to have a diff charger for more money but I said no. Lied. The battery worked for up to 16 hrs. I also bought 2 other laptops from there, experience was terrible. I did more of the fixing then THEY did. They have basically NO experience with computing, and they sell GOOD things, but the quality and experience is terrible. When I had to use my Dell Latitude, my Eee PC, and my HP ProBook, ALL three of them had a problem. When using the Latitude, within 2 weeks Windows wouldn't read the hard drive. Had to completely replace the disk, none of the operating systems would read it. The Eee PC had a similar experience. About 5 weeks into use, it would not boot from windows and was stuck in a reboot loop. Starting to see a pattern here? I did not have to replace the disk this time, but I had to REFORMAT it. And now the Probook. The Probook had no problems for more than 2 months, but ALL OF a SUDDEN the charger broke. Happened the same thing for every other charger. This place sucks and I do not reccommend buying anything from here. read more

They have had my repair job going on three weeks, and I am getting nothing but excuses why it isn't done when they told me it would be. Now, they are not returning calls. TERRIBLE customer service from the owner. If I ever get my device back, I'll be able to comment on whether they know what they are doing or not, but I will never use them again. Sorry to have to give them even one star. read more

Terrible experience at this place. Had my cellular phone taken in for a cracked/damaged LCD on Oct-10-2012 said they order the part and call me within a week. Waited 2 weeks nothing. Call them back they gave me some story the part was not in stock I asked why they did not call me then to inform me? No reply. I asked for my deposit refund and got my phone back took it to The Repair Nerds where it was fixed in 2 days and even cheaper then what TIM told me it would cost. read more

Bought a refurb phone from here, had issue's they told me it was the sim card so bought one of those again more money. But yet same issue. Wont refund. I recommend avoid read more

Please save yourself the trouble and go somewhere else. My experience with Mentzer Repair was incredibly bad. The owner was extremely rude, demanded twice the amount listed on their web page because my xbox was "incredibly rare" (it's not by the way) and has yet to start on fixing said Xbox as of a week later. I was originally told that the simple repair would take an hour. I waited for 3 hours constantly being told that it would be done in 15 minutes. The man behind the counter spoke rudely of my to his friends when he thought I had left the store. He called me a "faggot" when he thought I wasn't within ear shot. He eventually told me I couldn't wait any more and had to leave and said he would mail the Xbox to me the next day and gave me a loaner. The loaner didn't work and he not only didn't mail me my Xbox, he had not started on it as of a week later. When I told him that I was extremely displeased he said that he wasn't going to do anything about it because I was still getting a "deal" and if I wanted it fixed by a certain time I should have "gotten it in writing". He told me that since I didn't put our deal in writing he wouldn't honor it because there was nothing I could do. He also expected me to pay more than the amount listed on the company's web site. Two excerpts from our last conversation "Dude, you're being stupid. It's just an Xbox, I have more important things to fix." "If you want it I'll put all the pieces in a box and leave it out back and you can come get it." Save yourself the trouble and stay away. read more

Do yourself a favor and stay away. Highly unprofessional and unpleasant to deal with. The simple job they were supposed to do took so long they literally lost my Xbox 360. I never did get it back or any restitution. read more