We had them diagnose and then repair a gaming PC. While it took a bit longer than anticipated,…read morethey communicated with us to let us know why and how much longer. The reason for the five star review is that they fixed the problem, honored their estimate and were LITERALLY 50% cheaper than their competition.

On Tuesday, 1/17/17, after running a number of diagnostics on my wife's MacBook, I concluded that…read morethe hard drive was shot. It wasn't the end of the world since we're meticulous about backing up our data. Nonetheless, I needed to have the hard drive replaced. I was going to take it to the Apple Store, but the reviews I read about their charges encouraged me to find another option. Unfortunately, in the Lancaster, PA area there aren't a whole lot of options for Mac computer repairs. Then, I remembered that one of my sons took his iMac to have a hard drive replaced at Pham Computers and was entirely satisfied. So, I contacted them and they said yes they would replace the hard drive in my MacBook even though they're primarily a PC shop. So, I stopped by on Wednesday to drop of the laptop and spoke to Zach who was very helpful. Much to my pleasant surprise, I was contacted later that day and they told me that the drive was replaced and as (gratis) bonus they would image the data on my old hard drive and copy it to the new drive potentially saving me some time in doing a TimeMachine restore. I received a call the following day to say they were successful in saving all of my data and that the computer was ready for pick up -- WOW, A 24 HR. TURNAROUND!! My wife went there to pay later that day and was astonished at how inexpensive the repair was. I was too. What a great tip to take it there. Thanks Pham Computers!

These Guys are awesome, they recovered all my data and fixed up my Laptop as promised, will…read morerecommend them to anyone who needs good honest help!!! Thk U!!!!!!!

On June 13, 2024 I left my laptop with Ron for a simple repair of the power cord connection. TODAY,…read moreAugust 26 I was finally able to retrieve my computer. I keep reading and rereading all the glowing reviews of his work ethic, kindness and efficiency and am STILL wondering even as I write this review WHY I was not treated with the same respect and dignity bestowed on other customers. During these 74 days I received no update on the progress of the repairs. A physical trip to the shop found an "intern" sleeping at the desk when I arrived. His response when I asked for my equipment was that he had no idea where Ron keeps anything. A phone call revealed that Ron had ordered a part so the laptop was not ready he would call when the work was complete. Rather than go into all the sordid details, let me just say there were numerous phone calls, text messages and emails trying to retrieve my property. I asked for an appointment which also fell on deaf ears. About two weeks ago I called the office and he actually answered. Ron was totally oblivious to his behavior over these weeks and acted as if he was the magnanimous business owner who would bring the laptop to me. That evening as I waited patiently 30 minutes past the appointed time, no RON. Much later I received a text telling me had car problems, he would call to reschedule. Aweek later no communication. Today I went to the office fully prepared to call the Lancaster City Police if my property was not released. I now have the laptop. No explanations, no apologies. In closing, the very few negative reviews of Lancaster Computer Company I dissected revealed to me that Ron always blames the customer instead of taking responsibility and plays the game of how attentive, hardworking, honest and innocent he is in each instance. I feel certain he will use the same tactics here on my story. I am a 70 year old Senior and veteran who gives people the benefit of the doubt, so I will let you make your own judgements. 74 days for a minor repair. Marlene H.

look no further; these guys are the best. Honest, knowledgeable and very friendly. They even made…read morea simple repair on my cell phone at no charge because it only took a minute. A great experience every time!

There was a total disregard of both Samuel and Darius to make amends for their own blatant mistake…read moreregarding services charged for, but not actually rendered. They admitted they did not know whether they had actually performed the service, but because they couldn't be sure one way or the other, the best they could do was offer a discount. My wife and I could not believe our ears. We were expecting an apology and offer to make things right. We got the opposite. I hope you have a better experience.

Ricky responded quickly and was able to come same day to fix my laptop. Very polite and…read moreknowledgeable! If you need a computer/laptop fixed he is definitely your guy!

Ricky responded in person about an hour after my initial contact regarding a tv with a black…read morescreen. He determined that it was the backlight that had gone out and gave me some options. Short story, we're going to get a new tv - cheaper than repairing. Still, I appreciate his responsiveness, field knowledge, and professionalism. Highly recommend.

I have dealt with many computer technecions over the years. My dealing with Rich was by far the…read moremost pleasent experience I have had. He is knowable and and explains what needs to be done in a clear, concise way. His pricing is fair and well worth the money. His main concern you and your satisfaction.

He solved all the problems I was having with the browser I've been using that eliminated my history…read morecontents, including passwords, favorites and browser history . Now I don't have to sign in to my email account 10 times a day. He openly shares his experiences that support the basis for his philosophy that provides an education for those of us who are neophytes.

Great place. Good service, fair pricing. Did a great job moving my pictures from phone to…read morecomputer and shared his tech knowledge with me

My laptop was very slow. Orlando presented me with several very good low cost options to fix this…read moreissue. He set me up with a "new" used laptop and had it loaded with all my existing files, all within the day.

These people do no advertising. They must be the "Best kept Secret" in the area. Myself and my…read morefriends have been using them for about 2 years. They offer tons of IT and pc repair services. If you have gone somewhere else you paid too much and did not get the quality of work this company offers.

Its a Sunday morning and I just picked up my laptop from Compucare. It went from being a boat…read moreanchor to what looks and runs like a brand new computer. I couldn't be happier. Being somewhat computer illiterate, I researched computer repair on my phone and Compucare had all positive reviews with the vast majority being 5 star. There is good reason for that. Eric checked out my laptop in front of me, ruled out some obvious problems and from his experience and knowledge of the manufacturers pointed out from induced symptoms that the problem was the hard drive. He kept me in the loop with many and timely phone calls as to the progress made acquiring the new bigger and better hard drive, Eric made the choice as to which hard drive be my decision. He spent much time making sure all of my data transferred and updated my software. Performed maintenance and operational sweeps with diagnostics. his operation is completely transparent and he worked to keep my bill low. I am one happy camper and I highly recommend Compucare for their professionalism, technical ability, speed of service and helping attitude.

Compucare Technical Services has astounded me with their lack of professionalism. Amidst lies in…read moretheir reply to my Google review (proven via the text and call logs attached) they have accused me of being "angry" because they couldn't get to my PC fast enough. The only reason I was "angry" is because he spoke to me like I was an idiot, claimed he did nothing wrong, claimed 60 degrees celsius was normal, and generally avoided accountability. He has also failed to communicate properly, saying he'd get back to me and never texting back, then becoming passive aggressive when I checked in. Additionally, he searched for my new CPU on Amazon, rather than using Newegg or any other dedicated parts search, and ordered a CPU that would be completely incompatible with my system AND the motherboard he had ordered. If I hadn't caught the incompatibility, I might still be without my PC. Again, I had no issue with the fact that a mistake occurred. In fact I would have been gracious had accountability been taken. It was his communication over the phone on Sunday that led me to take matters into my own hands. No matter who discovered the issue, Compucare Technical Services was blatantly unprofessional and frankly frustrating to deal with on multiple occasions. Additionally, he tried to offer me $100 cash when I said I would be changing my review this morning. And the agreement referenced in his reply states that I must allow them opportunity to rectify the issue before issuing a *credit card chargeback,* which has not happened. CTS has yet again contacted me, despite me specifically asking him not to, and continued to berate me as a result of my review of my bad experience. (see end of text logs) https://drive.google.com/file/d/1aNbTLFg3kSkeb2W12FEA03qPptbv8iTy/view?usp=sharing (call logs) https://drive.google.com/file/d/1ybs2Lz552S6UFZ4s4JwCGFNis-XQs-C5/view?usp=sharing (text logs) https://drive.google.com/file/d/1RQLZ4X4GqUvY3g5_5_R_fwG2epWG_QK-/view?usp=sharing (Agreement)