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    Mequon Dental Group

    3.7 (7 reviews)
    Closed Closed

    Services - Mequon Dental Group

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Mequon Dental Group Photos

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    Mequon Smile Design

    Mequon Smile Design

    2.3(4 reviews)
    1.3 mi

    dentist assistants are amazing, staff are so friendly. I was able to get the best care here and…read morerecommend this to everyone looking for a new dentist

    I was a fairly new patient at Mequon Smile Design and recently had an experience that showed me…read morethis practice values strict policy over common sense. My son had a 3:00 PM appointment. When I realized I couldn't find my car keys, I called the office just before the appointment time to let them know I would be late or might need to reschedule. I called again at approximately 3:25 PM, explained the situation, and was told there was still time because the appointment was scheduled for 90 minutes. I specifically told the office I would take an Uber so my son could still make the appointment, and they agreed and encouraged us to come in. The office then called me at approximately 3:48 PM for an update. I informed them that my son and I were already in the Uber and on our way. According to my Uber receipt, we arrived at 3:48 PM. After a short wait, the office manager informed me they would not see us and charged me a $100 missed appointment fee. I was also told it would require a $100 deposit to reschedule. What made this especially disappointing is that my family of four has never missed, been late for, or rescheduled an appointment with this practice. Throughout this situation, I stayed in communication, followed the office's guidance, and made every effort to keep the appointment. The next day, my wife spoke with the office manager and received the same response, including being told that the practice "is not for everyone." I agree. The dentist was capable, but based on how this situation was handled, this practice is not the right fit for our family. I'm sharing the facts so others can decide whether this is the type of customer service they want from their dental provider.

    ForwardDental Mequon

    ForwardDental Mequon

    2.6(7 reviews)
    3.1 mi

    Very disappointed with the way Forward Dental handles appointment scheduling…read more I called today and was clearly told to come in for a 3:30 PM appointment. When I arrived at the office, I was informed there was no appointment scheduled and that it "must have been head office." The local office had no record of it. That explanation is not acceptable. Patients should not be penalized for internal miscommunication between corporate scheduling and individual offices. I rearranged my schedule and made the trip based on the time I was given -- only to be turned away. This was a complete waste of everyone's time and reflects poorly on the practice's organization and professionalism. Appointment management and communication need serious improvement.

    I experienced so much in a very short time. April 17 - chemical burns on my lips from the mold…read morematerial they used. April 29 - appointment scheduled but dentures were not in and I did not receive a call. May 2nd called and left 2 messages, no return call. May 6th temporary upper denture came in broke. I had to start the whole process again. In the meantime, I was using an already broken denture that I had to keep super gluing a tooth into because it wouldn't hold. The filling from March fell out in late May. I had a consult with another provider. Turns out I had multiple other issues that Forward Dental never told me about. Gum disease, surgery to shave off excess bone on my lower jaw, which explains why I had pain when they tried to fit my lower dentures. I called and received the call center. I told them that I wanted to cancel my appointment and would like my money refunded. They told me they would start the refund process. I have not yet received my money back.

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    North Shore Dental, LLC

    North Shore Dental, LLC

    3.7(7 reviews)
    1.1 mi

    A great dentist and team. My first visit was simply because I lived nearby - since I've moved, I…read morestill make a 30 minute drive a few times a year as the quality of the people and work is so high. Dr Smith is very very skilled!

    This place is a horrible, manipulative office and I am not saying this lightly. Dr. Art, Angie and…read morehis whole team are crooks. Dr. Art also did a crown on a front tooth. After having the permanent placed, I noticed that it was the wrong color. Dr. Art initially said it was the right color, which shows how he was gaslighting me, because then later on he admitted that while he ordered the correct color the lab created the wrong color. I went to another dentist for a second opinion and they said the color was horribly wrong and he used the completely wrong material. They could not believe that any dentist would cement a gigantic improperly colored crown on someone like that and it showed how unprofessional and inexperienced he is. Dr. Art said he would redo it for free, then Dr. Art called me up himself (highly unusual) and said that he would prefer that I get it done elsewhere and would refund me for it (highly unprofessional). I confirmed with him and his staff that they would refund what I paid and what my insurance paid them. They said that they would refund what I paid and what my insurance paid them, but they would need proof of crown in order to do that. Then when I sent them the proof of crown they gaslit me again and lied and said that they would only refund what I paid. They lied on their internal notes as well. Dr. Art went to dentist school during the pandemic so he has very little dental experience, zero professionalism, and is incredibly rude. His tableside manner is disgusting. Stay away from this place at all cost!!

    Mequon Dental Group - dentists - Updated July 2026

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