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    Mercado Motors

    1.9 (9 reviews)
    Closed 9:00 am - 6:00 pm

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    Subaru Of Pueblo - Sales

    Subaru Of Pueblo - Sales

    4.0
    (23 reviews)

    After casually shopping for a car for 8+ months, my husband and I decided we were ready to make the…read morejump and buy a Subaru. Before Subaru of Pueblo, we'd been to a slew of dealerships and had almost as many negative experiences. I am very happy to report that we had the best ever car buying experience here. They were courteous and helpful without being overly pushy or salesy. They were efficent and honest. We walked out of their dealership with fair price we wanted to pay with all of the repairs we requested they make and a lower interest rate than we expected on our loan. A hot tip I recommend for non-Pueblo car shoppers who may be buying in Pueblo: if there's a car you love, negotiate price over email before driving down there. We didn't do this on a car we looked at in Dillion and it was really disappointing to get there and find out the dealer wasn't willing to negotiate price. Here, we negotiated price before coming down to see/drive it so if it was the car we wanted to buy, we knew it was already what we wanted to pay. Makes the 100 mile trek a bit more tolerable!

    Buyer Beware - Our Experience with Subaru of Pueblo & Solon Automotive LLC…read moreMy parents, who are both in their 70s, visited Subaru of Pueblo with the intention of leasing a new 2026 Subaru Ascent. Instead, after spending an entire day at the dealership, they left having purchased a 2023 Subaru Ascent. The overall experience left our family disappointed and concerned. The salesperson, Manuel Garcia, used sales tactics that my family felt were overly aggressive and pressured my elderly parents into a purchase they had not originally intended to make. The vehicle was represented as having been inspected prior to sale. However, after taking it home, we discovered: A broken driver's side air vent. A poorly replaced passenger-side window with extremely wavy glass that noticeably distorts visibility. Neither issue was disclosed during the sales process. While Subaru of Pueblo agreed to repair the broken air vent, they declined to address the defective window, explaining that the previous owner had chosen that replacement glass. Our concern isn't simply that the window wasn't repaired--it's that a vehicle supposedly inspected was sold without either the inspection or the salesperson bringing these issues to my parents' attention. These defects also did not appear to be reflected in the vehicle's price. As consumers, we expect licensed automotive sales professionals to demonstrate integrity, honesty, and transparency. Unfortunately, our experience reinforced the old saying: buyer beware. Ironically, Subaru of Pueblo and Solon Automotive LLC publicly states: "Solon Automotive LLC is dedicated to truly exceptional customer service, provided by honest, responsible, and respectful people... We strive to be the auto dealer of choice for our customers... and a model of integrity and excellence for our industry and community." Based on our experience, we do not believe that mission statement was reflected during the sales process. I do want to recognize Josh and the Service Department. They were professional, courteous, repaired the broken vent correctly, and completed the work within the promised timeframe. Their service was the bright spot in an otherwise disappointing experience. While I appreciate the efforts of the service department, I cannot recommend purchasing a vehicle from Subaru of Pueblo or Solon Automotive LLC based on our experience. We felt the focus was on completing the sale rather than ensuring transparency and treating customers--especially elderly customers--with the honesty, responsibility, respect, and integrity the dealership claims to value. I hope this review encourages the dealership to better align its sales practices with the mission statement it proudly displays.

    Mercado Motors - usedcardealers - Updated August 2026

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