I regret all my loans are through here!!.. Customer service, what customer service?? All the…read moretellers, especially the woman, they don't even crack a smile or welcome you in. Most of them are too busy chatting with each other to pull apart to be normal to say good morning or welcome in. My other banks know me by name and welcome me in EVERY visit.. Their hours SUCK and it's everywhere! Definitely not "customer friendly" hours and when I mentioned it to the customer service number, "sorry you feel that way" was all I got. Today, I pulled up thinking it would be open at 845 since yesterday it was open at 830. I drove up to atm and had issues so I decided to go through the drive thru because I seen about 3 ladies and a guy teller chatting away. NOT ONE got on the intercom to say they're not open or anything but look my way and CONTINUED their important conversations.. JOKE of a place, THEY ALL NEED to go through some thing called "customer service classes", maybe a new branch manager is needed, or they all should just quit and retire the resting B Face's were welcomed with when we come in.

The tellers, new accounts and management are very helpful and friendly. Come see Corine at the…read moredrive thru. July 2024! Happy fourth!!

If I could, I'd give Chase bank zero stars. I opened my account about 8 weeks ago. About 3-4 weeks…read moreago, there was fraudulent activity on my account. It was not my fault. I spoke to a manager at one of the branches. She was very helpful. The fraud activity was resolved. I thought everything was good, now. Then, this morning, I discovered that my account was closed by Chase Bank. They will not tell me the reason why. Also, they will not give me my money that's in my account, for 10 days. I have a couple thousand dollars in there that had borrowed for plumbing repairs. Chase bank treated me very poorly when I asked questions regarding my account. Their customer service is absolutely horrible! I was treated like a criminal. This may have been because of the fraudulent check. But that was not my fault.

This isn't the worst location around, but it also isn't the best. The tellers are very friendly and…read morethey do a decent job in keeping the line moving, even at their busiest points. Their ATMs could be better, they don't always work as they should. The only real negative thing I can say about this place is that the bankers take a fairly long time getting to the people waiting for service.

5 People working in the branch, no other customers, middle of the afternoon, and they ask, did you…read moremake an appointment? Terrible customer service - reminding us why we left BofA 15 years ago, and Wells Fargo was considerably better then. Came in at 2:30 pm Oct 23 and there were 3 tellers, and 2 associate bankers /business bankers, and they asked if I made an appointment. One of them asked when his appointment was, it was 3 p.m., and I said my matter would be quick, and he dodged me and went to the back room. The other associate banker, after I said it would be quick, said if I sit down for 5-10 minutes and her appointment didn't show up, she would help me. The appointment didn't show up and eventually I got helped. But meanwhile she was whispering and laughing with tellers. Do they get joy out of treating customers like this?

Terrible customer service Besides that they are…read moreunderstaffed they are way too slow Plus the tenders are rude like they are doing you a favor

Like I stated earlier on a similar post. My elderly Mom went to cash a check at West america…read moreLivingston California and an employee told her she can't receive any money back and she is member. My mom said how long is this going on? They gave no explanation? She's going back to close out her account soon.

West America, worst... bank... ever! RUN AWAY!! Customer…read moreservice always talks down to you like they are doing you a favor, just horrible. I went online, like always do to make sure my direct deposit went through. I was looking at a zero balance, wait, what? My account was closed with no notice; how about a letter, phone call, text or email? They claimed it was a computer error and snipely told me to call about the direct deposit that it was not their problem but yet they caused said problem. Not to mention I had been banking with them for 20 years and the fees are just horrendous. Also would like to add I found out about this yesterday when I was at the store picking up Thanksgiving dinner but my card was declined and hence no dinner for today, way to go Westamerica! Thank you so much, you guys just suck big time!

Amazing people very friendly and very professional. Excellent that they are open on Saturday only…read morein some branches

I normally always go thru the drive thru and have never had any issues with customer service,…read morehowever, the new girl that they have working at the Atwater Branch now is very unhappy. She doesn't greet you and she doesn't make any attempt at being friendly what so ever. It's very sad and disappointing. Maybe she would be better off not dealing with customers. And I am not basing this off 1 visit this is every visit since she has started. This is every visit. Otherwise, I like the bank.

Amber was a huge help They treat you like a human not a number They take time to give you the best…read morehelp for you.

This company does not handle loans properly and try to overcharge you any chance they get. Worst…read moreexperience with a credit union, they lie and it's in writing. Do not trust this institution with your finances!!!

I have been banking at the main branch and use the drive through to get cash…read more There has been a time when I was given the amount I requested but today I was told that a new policy is in place and can only give out a certain amount of money! Asked the girl to talk to her supervisor and she came back and said that this ONE time would give me MY money that I requested ! Very rude and bad customer service! Need to be trained on how to treat customers .

I have moved from CA and maintain my account at MSEFCU because I receive more service from them…read morethan other banks and credit unions I have been associated with. I make a call, I get answers. I moved over 5 years ago but still see the convenience of banking here.

Why is activating a new credit card such a complicated process?…read more I called the activation number listed on the card and entered all the requested information correctly, only to be transferred to a call center representative who told me I needed to contact the bank directly about my account. My account is in good standing, and I had spoken with a representative just two weeks ago to request this replacement card. After calling the bank directly, I was transferred yet again to another call center, waited approximately five minutes, and was then informed that their system was down and they could not assist me. The end result: no activated card and a significant amount of wasted time. This experience fell far short of basic customer service expectations. Something as simple as activating a replacement card should not require multiple transfers and system failures.

Customer service has been awful lately at the drive thru…read more Used to have great people and still do and unfortunately my money is there but won't be going anywhere else

For a bank that is as big as it is, it runs as if it was a start up bank trying to figure things…read moreout. Been with them since they bought County bank. There is no benefit banking with them. Service is ok depending on the brach you go into. Atwater has good employees that try their best to do damage control for the Companies mediocre abilities to satisfy a customer. I feel as if All of Westamerica is like going to a taco truck in a dark ally for service, and expecting it to be good. You almost have to swipe and pray when shopping. Hoping that your account is safe, hoping the bank will catch fraud if it happens. " Swipe and Pray" with Westamerica. Trying to deal with an area Manager or a regional is like talking to a kindergartener that is making up answers up to a question, they don't know to look smart. I had my account hacked 3 times in 1 year, over $10K. I had to tell the bank myself because they didn't catch it. When i asked them what is there plans to beef up security or get to a standard that other banks are at, i was told its not even brought up in meetings. Pretty sad, shows they dont care. I stayed with them for the comfort of being with them as long as i did, foolish on me. I showed loyalty and they showed me how quick they can let you down.

Very poor service! No return phone calls as promised. Short staffed! I really like the people but…read morethey are so overworked that they can't give the service I am sure they would like to.