Pros: Attentive customer service, throughout the process…read moreHigh-quality jet (Gulfstream G-IV) Excellent on-board staff High-quality catering Spur-of-the-moment, snagged us 2 lux Escalades (at the height of holiday season no less), delivered to the private terminal *Original* pricing was very competitive Cons: Called us the day before flight saying that the original booked jet had mechanical issues. They gave us 3 choices: 1) full refund, 2) could depart the next day once the new part arrived and was installed, or 3) they offered us a more expensive (44% more!) jet for our planned itin. Given that we couldn't delay or cancel our trip, they kinda had us "over a barrel" and we had to shell out a ton more money to make this trip happen. Would I use them again? Yes. Just be read the fine print and make sure you have a back-up plan in case you find yourself in a similar situation.

Booked them for a charter and the plane didn't show up. We literally arrived at the FBO to find…read morethat there was no plane. 0 accountability. We have used other private jet memberships regularly before and never experienced anything so ridiculous or horrendous. Monarch didn't realize there was no plane until we were already at the airport. We didn't manage to fly out until 6 hours AFTER our initial departure time. Then they sent us a plane with no operating oven so basically no meal for the kids. The plane also had some kind of mechanical issue (APU not working) that was never resolved. Completely unacceptable and even subpar to the commercial experience. Please stay far far away from this company if you need anything mildly reliable.

Excellent service to the Kieth Urban concert at iThink in Palm Beach. The driver was super polite…read moreand professional. We were able to bring our choice of beverages but no food was allowed in the limo and I can totally understand that. The car arrived on time and waited for us in parking. The venue charged us an additional $50 over our $50 premium parking pass for them to park which I don't understand. Great service and I will use them again. Total cost $1,010.00 from pick up to drop off including tip added automatically. Definitely recommend.

I hired this company for my daughter's 21st birthday. The driver showed up early and the first…read moreiteration went well as they enjoyed time around town. Then the 2nd half of the evening happened. The crew went to Ft Lauderdale. Why the driver didn't have a business card or had made sure my daughter had the right number before she and her group went into a club, I can't say. Language barrier could have played a part. But no business card? Regardless, I am called at 1:30AM by my frantic daughter because she can't reach the driver. I call the company... they're not online at that time of night, but eventually get back to me, but not timely enough. My daughter and her friends felt like they had no option but to take an Uber home. Serious letdown for the evening. So I paid $1200+ for a limo, plus an Uber. Very disappointing.

I have been using Diamond Coach Limousine for many years --- over 6 I believe. They are an amazing…read morecompany with great Drivers and great Service in the office from Anna. I used to worry when my flight was late or there was another hold up... would they be there?! Answer is YES, EVERYTIME. It's a comfortable feeling when you are returning late from a trip and know they will be there waiting, Cars are immacuate Tesla's. I find the prices very reasonable for such professsional service. I highly recommend Diamond, Great service and great people.

I can always count on them and that's important when you are trying to catch a flight. I have been…read moreusing them for many years. Their price is a bit high but I never have to worry. Drivers are on time, polite and very helpful.

Great experience, They confirmed the night before and arrived early. Our Driver was great and…read morearrived on time to airport and pick up on the way back was Good. Professional and on time. Will definitely use them and recommend.

I called this place because a couple I know booked their trip to Italy through them and had nothing…read morebut praise for them. However when I called and asked to speak with the person my friends usedI was informed she was no longer there and was transferred to another agent. Italy has been on my bucket list for quite a while now. We are getting tax money back that we didn't plan on and the stars all aligned for hubby and I to finally get to Italy ( this was prior to the Coronavirus hitting Italy) I got on the phone with Lori (or maybe is was Lisa) I told her my husband had 1 week vacation time so we wanted to leave on a Friday and come home 10 days later on a Sunday so we utilized 2 full weekends. I told her places I really wanted to see and said I was flexible on dates as well as itinerary. She asked my name, address, phone number, email, budget etc. and spend about 15 minutes on the phone with me. The. She tells me - get this - "In order for me to put something together for you we charge $150 per person ($300 for myself and husband) I was upset over this for several reasons. 1st: this should have been told up front, not after getting all of my personal information. 2nd : I know my friends did not pay any fees. Then to top it off I have inboxed several of the other Yelpers who left 5 star reviews and guess what? Not a single person had to pay any fees upfront. I asked to speak with manager and she said they do Charge a fee to plan a trip! My friends who suggested this place was appalled when I told them what happened! They did go about 5 years ago and their agent they dealt with was no longer there but what a way to turn off clients.

Working with Kim Black Floyd was extremely easy. She planned a girls trip to Mexico for three…read moregenerations of women! Our ages ranged from teenage to grandparent. She has a vast knowledge of travel and this makes for a great experience. Kim took care of all the details so that we could just show up and enjoy our vacation. I would recommend using Kim for any travel plans in the future.

I found this to be A professional company serving many islands in the Bahamas…read more I booked a flight to Staniel Cay from Florida. The pilots were very friendly and professional. My luggage was handled expertly and the flight was very smooth.

This is the best airline for Bahamas trips. The customer care is top notch, the aircraft are…read morecomfortable. They are Pet Friendly. And we have to give a BIG SHOUT OUT to Matt...When we arrived back in Ft. Lauderdale this last trip our vehicle battery was dead. Matt went above and beyond to help us get a replacement battery, and helped my husband install it. That is not a level of care you will find elsewhere! What could have been a terrible ordeal was reversed by the unhesitating offer of help. While the battery was being dealt with i was comfortably waiting with our dogs in the Makers Air lounge. 2 thumbs up to the whole team!

Mauro Ribeiro is Reliable, Courteous, and Ultra Accommodating!…read more You can Secure one of his Party Vans or have a Private Car Charter You to Wherever the Day or Evening Takes You! He is Licensed and Insured to Make Your Trip Painless and with Ease! We Booked him for a Private Party Van to take us to Miami for a Group Wedding Adventure! He showed up Early, Drove with Care & Responsibility, and the Van was Clean, Equipped with Sound, Space, and Music Videos! With a Van to Handle a Party of 18 we All Rode without a Care in Mind! Mauro picked us up from Pompano to take us to Venetian Islands in Miami for Our Event. Not only did he Arrive Early but he was in the Vicinity while we were at our Event and was there to take us to the Next Party Event after the Wedding. Right before the Night was Closing Down we Messaged to Alert him where our Pick-Up Location was. He was Awaiting us, ultimately giving us the Best Ride back Home! We Appreciate You Mauro and will Book when the Next Event Comes Our Way!!

Mauro is very professional and took great care of our very rowdy group in a very nice van from Fort…read moreLuaderdale to Miami, waited on us till our event was over, then drove us back to Fort Lauderdale. His pricing is very reasonable. I highly recommend his transportation service.

Great Service, Great Energy, Great Personality, Everything About This Driver Is Great ‼ You Gone…read moreEnjoy Every Bit Of The Ride Even Give You A Gift Bag When You Enter For Woman's/Mens Enjoy The Ride With Lux Da Best In Miami