Appointment time kept as booked. Mary-Anne arrived when expected. She is meticulous in her work…read more Knowledgeable and respectful. Her work ethic is unmatched and left us feeling so much safer after replacing all our appliance regulators when Fortis replaced the low flow reg with high flow. I forgot to add: Mary-Ann fixed an igniter on the stove we had many repairs trying to fix. She even fixed a FP we were to replace because it kept going out! now BOTH work great!! Thank you again, Mary-Ann.

Excellence beyond reproach. No matter how bad your problem is, call here. Emergency, no problem. I…read morecouldn't be any more pleased.

Had a time sensitive plumbing issue which was holding up my reno…read more Called Brian around 9 am and he stopped his paperwork and came over within the hour. He not only quickly took care of what was need but did a couple other tasks that made moving appliances easier. Very pleasant and professional and highly recommend to ant one ...here in Sooke or environs. Price was vert fair.

We had completely plagued home water drain system. Brian Pipetech owner was recommended to us by…read moreother Sooke Costel Plumbing. We called Brian, he arrived in this same day with equipment. Brian restored flow and cleaned drain system. Everything is working great. Very knowledgeable nice person. It is good to have in Sooke such as services.

Early in the year I had a problem with a fireplace and they came by to take a look but didn't do…read moreanything, the only tool used (?) was a phone flashlight. The technician who came then tried to supposedly contact someone about it, but with no success. He informed me he would contact me later in the day or the next day after he reached whoever he was trying to contact. I never heard back from him or anybody from Coastal heat pumps about the problem. Recently I received a bill for $94 and a threat that if I didn't pay it within 5 days they would add 25% to bill, monthly until it was paid...they claimed they tried to contact me earlier about the bill? They had my phone number and I never received a call. They also had my address and I never received a letter...so they couldn't have tried too hard. I paid their bill, "for services not rendered" I definitely wouldn't recommend them....

We just witnessed a vehicle from this company speed through a 4-way stop sign in Saanichton. At…read moreapproximately 1:45 Thursday , March 23rd. He showed no sign of slowing, no sign of checking traffic, either oncoming, or from the angles. Just sped right through, as recklessly as possible. As this area has a lot of seniors walking and driving the youngish male driving the car was very lucky he didn't kill someone. We turned at that intersection and watched him speed down Mt. Newton X, right through a well marked Hospital Zone. How do we know he was speeding all this time? We were going the speed limit and he continued to put distance between us, that's how. Does this person reflect Coastal Heat Pumps? Let's hope not because this jackass was not only acting in a criminal manner, but was reckless and pretty stupid as well. We have been considering a heat pump, but after witnesssing this criminal in action, we'll go elsewhere.

Coast Roofing did a tear-off and reroof on my very complicated geodesic dome, with side roofs and…read moredormers. Fast efficient crew, excellent clean-up, all round excellent job! Thank you Coast Roofing!!

Contacted by email twice and phone call for quote on replacing roof and never received a call.read more

My daughter recommended Advantage. I'm very glad she did. I have had them install an electric hot…read morewater tank, furnace and heat pump. The whole process has been very well timed and I am thrilled with the end result. Norm was always very responsive (we have been discussing this installation for a couple years). We had a thermostat problem the first night and he had Wayne come out fairly late that night to correct it. He even had Michelle (accountant) come over and sort out my messy paperwork. Kudos.

Norther Star Plumbing Gas Service did the plumbing for my bathroom gut job, repair and reno that…read morealso involved problems through the floor and into my basement. Top quality new tub, taps and misc plumbing installed. Robert was easy to communicate any questions or concerns with. Excellent work and very nice and helpful guys on site too. Thank you Northern Star Plumbing Gas Service!

Mike & Max from Impact Plumbing responded promptly to a request for service due to a leak in my…read morelaundry room. They were kind, professional and efficient with diagnosing and repairing the plumbing issue. I felt confident in the service I received, happy with the information that was conveyed to me and also felt safe as a single female being alone in my home while the work was being performed. Very grateful and happy with the outcome and I will definitely recommend them to family, friends and co-workers!

DISAPPOINTED BY THE LACK OF ACCOUNTABILITY AND CUSTOMER CARE!…read more I hired Impact Plumbing & Heating Ltd. to install a new hot water tank. During the initial assessment, Mike spent a good amount of time discussing options with us, and their pricing seemed fair and good value for the service. While the installation appeared to meet code requirements, immediately after the work completion we noticed that the "relief valve discharge pipe" was positioned directly above a drywall surface--creating an obvious risk should any discharge occur (picture attached). Despite my repeated and reasonable requests for clarification on liability and suggestions to reposition or extend the pipe to mitigate potential damage, I received dismissive replies. The company refused to adjust the work without charging additional fees. Even after I raised concerns about the risk of future property damage, they stated the matter was "closed" and asked me not to contact them again. I had hoped for a cooperative and safety-conscious resolution. Unfortunately, Impact Plumbing did not take ownership of the concern or prioritize customer satisfaction. I would caution other clients to be very clear up front and not assume post-installation support will be available. Image caption- RELIEF TUBE TERMINATES ABOVE THE DRYWALL: Impact plumbing refused to reposition or extend the pipe to prevent damage to the drywall

They replaced our 25 year-old fireplace with a new Napoleon high efficiency appliance. The price…read morewas competitive and the staff who did the installation were friendly, professional, and did a great job. We also replaced all of our tiling and scheduling with the tile setter was challenging. Chris manage them as a subcontractor very effectively. I would recommend this company very highly.

Terrible experience! Their gas pipe fitter made 4, yes 4, trips to work on our gas fireplace and,…read moreof course, we had to pay for each visit. I would detail our experience, but it actually upsets me too much. I regret using this company and would caution anyone against it.