This is the 3rd time I've had a whole house softener and filter installed in my home (3 separate…read morehomes, each with a private well). My wife and I really enjoy the feel of softened water in the shower, and the fact that our white clothes stay white. I sometimes hear of others who don't like the taste of softened water. With our first softener (1999-2005), we noticed a little something about the taste of our softened water, but in the 2nd and now this 3rd new one we only notice that the water is as good as any bottled water, with no unusual flavors or after taste. We bought our current home just over a year ago and did a complete remodel. After moving in we immediately noticed that our well water was staining and scaling up all our new bathroom and kitchen fixtures, as well as staining our white clothing. I searched the internet, read reviews, and decided to reach out to Pure Water Northwest. Their rep came to my home a few days later and was very interested in hearing my concerns and clearly discussed options and recommendations to get our water satisfactorily conditioned. There are many softeners available online and in the big home stores for much cheaper than what PWNW offers. Since I have a fair amount of experience with water softeners and know how to do basic plumbing, I was about to "DIY" this job and save some money, but after reviewing all the literature and considering warranty coverage when having someone else do it, I opted to spend more money and go with what seemed like a much better system. After committing to purchase from PWNW, they put me on their schedule and showed up when they said. The installation techs were very friendly, and obviously experienced and knowledgeable. I had fun discussing their tools and process as they worked and they didn't seem to mind me being around. It was very pleasant and straight forward working with PWNW, and my system is working as well as I had hoped. I think they do a great job and I recommend them. It costs double what a DIY job would be, but in the end it seems worth it, and if you can't do your own work, it's a no brainer to go with PWNW.

I had a water softener installed at my home. The unit does what it was designed to do but my…read moreexperience with this company was not one I would recommend. It reminded me of being at the car dealership. The sales pitch was heavy with lots of add ons recommended and the cost was higher than other local shops. When it came time for install we discussed I would not be home and they said that was no problem. I left detailed instructions and my cel number. I came home to find the installer had not been given my number or instructions. Instead of using the existing drain next to the softener he let himself into my home, found access to my crawl space and drilled two new holes in my foundation to run a drain line. Finally, when I contacted them again reluctantly to add additional filters I finally gave up when the quote came back at double what other providers bid the work. I have a new system now from a local competitor and really regret working with this company.

Outstanding service, above and beyond, during this difficult time. My husband took in our defunct…read morepond pump yesterday and a fabulous technician took it apart, put it back together, said it was now working (which it is!) - all at no charge. And he just asked for a thank-you on social media. So here it is: THANK YOU!! (p.s. He also gave us a free bottle of bleach water to wipe things down. Bravo, Van Isle!)

From the owner: Van Isle Water Services Ltd. is a Canadian‑owned and operated distributor and retailer specializing…read morein water movement and treatment solutions. Founded in 1972 in Victoria, British Columbia, the company supports customers across Canada from three locations in B.C., combining deep product expertise with a large, readily available inventory to keep water systems running reliably. The company's core offering spans water pumps and related equipment for aquaculture, commercial and residential swimming pools and hot tubs, fish ponds, fountains, water gardens, lake and lagoon management, irrigation, water treatment, sump and septic, rainwater harvesting, groundwater management, and well water systems. Customers can also access in‑store pool, spa, and hot tub water testing and quality analysis, backed by knowledgeable staff guidance.

I found a leak in my pump house after the pressure tank around midnight, called Aquatech the next…read moremorning -- a real person answered the phone and took a description of the problem. I got a call back that afternoon, arranged service for the next morning, and my system was fixed by 10:30 am, just 24hrs from making my first call. The guys who did the work were pleasant, calm, professional, and fixed it up straight away. This was the fastest, most perfect experience with well service I have ever had. I know exactly who I'm going to call the next time I need help with my well.

Our pump was going out for the 3rd time and since Aquatech had fixed it last time I was hoping they…read morecould recommend a replacement. We are so happy with the recommendation! It is quiet, great pressure and installed quickly over the holiday. Thank you so much! Highly recommend for pump and well needs.

I would like to recommend Harry from Island Waterworks in Brentwood Bay BC…read more Harry replaced a 30 year old well pump and we couldn't be more pleased ! Harry is extremely passionate about water and you can trust him for all your water needs. David T.

TERRIBLE customer service, specifically 'Robert'. Unhelpful and cold demeanour…read more AND I never received my order so am disputing the over $400 charge with my credit card company.

The team at WaterMatters has always been very helpful and provide information to make an informed…read moredecision about products. I especially like to thank Mary for her efforts to bring options for better water filtration for the home.

DO NOT HIRE THIS COMPANY! We paid approximately $4,000 for a…read morewater filtration system and after the work was done, David Scott stopped responding entirely. We have made multiple attempts to contact him with no resolution. After looking into his background, this appears to be part of a pattern involving multiple liens and court judgments for unpaid debts. We are now pursuing legal action to recover our money. I strongly recommend choosing a different company.

like many who posted on here I've had similar experience with this company or a deposit was paid…read morerequiring half of the total and then the owner of the the . He's unable to be reached via phone text or email currently it appears his closed June 2026. He's never made any attempt to refund the deposit or notify us as the customer that his business was going to close.

My well water system was noisy and bathtubs were filling up with orange streaks - iron deposits…read more Lance came out and walked me through the process, starting at the well. Lance does not need much prompting, he will talk your ear off about water treatment. Turns out we have a good pump, a good pressure vessel, but an inadequate pre-filter. Lance explained that a higher capacity pre-filter was needed to clean up the system. He quoted a price and I said "OK." Dan came out the next week and did the install in about 2 hours. The system puked up iron for a few days, then leveled off. Just like Lance said it would. The noise is gone and the water runs clear. Next I'm going to have them install a filter under the kitchen sink so we can get rid of the water cooler in the corner.

Didn't resolve 'stinky water' issue after $4000 and 2 years of 'discovery'. Then the owner…read more'dropped me' by way of a huge service charge ($240 vs industry standard of $70-90). The company promised a customized remedy but, really, it was purely generic: pre-filer, salt softeneer, post-filter.

Everything they have done for us has been first rate. You know how you move into a new house and…read moreeverything breaks. Yup that's is us. Septic line moved and replaced . Replaced water softener- found that the well pressure tank was bad in the process- replaced before well pump failed. Great catch. The guys are personable and the work is reasonably priced. Would recommend!

WOW! What a wonderful company to have in Sequim. They showed up to our home where we found a small…read moreleak underneath the house within an hour of my call. Blake went right to work and fixed the problem. The price was great and Haley was so nice to talk with. They are now my "Go to" favorite plumbing company. I am so glad that I found them. Very happy customers!!!

Great group of guys. I think it's a father som team. I called because my water was tasting a little…read moreweird and I didn't really know how it worked. They came out and tested it the same day. Provided a quote quickly and was really great to work with. Decided not to replace the softener yet but will use them in the future. I offered to pay for the test but graciously refused. Thanks Glenn

Really great products, service, and pricing, I spoke on the phone with the father and worked with…read morethe son. I'm at the six month mark currently with our system (greensand, carbon filter, and softener) and I couldn't be happier. My family members routinely comment on how good our water tastes and looks. Also, when installing the son found a slight concern (no air gap) in our plumbing system from the previous filtration system, and very kindly installed one for us on the spot. This company is run by decent individuals who look out for their customers' interests. I cannot recommend them highly enough.

I spoke to someone at Malcolm's 6 days ago for a quote and they told me that someone would contact…read moreme. So far, nothing...and still waiting. Will go to someone else.

From the owner: 35 years experienceread more