The experience I had calling Mercy was the worst I have ever encountered. We called to make an…read moreappointment for our son who is diagnosed with GERD and was told that it is not possible as they are understaffed. The individual who I spoke with was extremely rude and almost seemed angry at me for calling to make the appointment. I would not recommend using Mercy.

Our little one was having some tummy trouble so we made an appointment with Dr. Zaghloul(GI), he…read morewas very nice and thorough in making sure he got all the details correct. He gave us a clear plan of what the next steps were and made sure to handle our little one with care. We had our second appointment with Dr. Kumar (Surgeon) for a small umbilical issue. He was able to treat right in office, and he and his staff that were in the room were super nice and very kind. They were very gentle with my son and made sure we knew what they were doing every step of the way. It was a very easy and stress free experience! Staff was super friendly and helpful, and the waiting area is nice and bright. The staff and doctors made sure we knew that we could call and even get after hours help if we had any questions or concerns.

Excellent quality of care, attention to detail, and thorough understanding of muscles, nerves, and…read morejoints. Best chiropractor I've been to and happy to support a provider owned small business!

Dr. Lisa Bates is so attentive and really listens to understand the problems you're having when you…read morecome in. She does an amazing job of adjusting my neck and back without being too jarring and rough. My entire family sees Dr. Bates.

I gave birth to my first son here and I'm so glad we were recommended here instead of Des Moines,…read morethis place was amazing! The maternity floor was like a hotel, and we were in the same room the entire time, no need for moving around. Our nurses were so patient and clear with what they were doing and explained why if I asked, the anesthesiologist hooked me up to the epidural so expertly I barely felt it going in, felt like two bee stings if that. Even though it wore off before pushing, everything went smoothly and went very well, I couldn't have asked for better people! We had the option to leave the day of, but we were so comfortable we stayed an extra day, and thank goodness we did because they gave us so much useful information we didn't even think to ask. It's been a few weeks since then and him and I are doing fantastic, and I owe our good health to those nurses

Following a trip to a close Urgent Care I was referred to the Emergency Department for a CT scan…read more The triage nurse asked the provider for the order and she was told "I would like to do my own assessment of the condition." I was there for 7 and a half hours and ordered a CT with no additional treatment. He referred me to the Iowa Clinic ENT and never sent the referral so I had to calll for follow up. It was an additional 4 days before getting seen. Worst experience ever!!

My problems got dismissed. Got told I was too young and shouldn't of been sad about having my…read moremiscarriages. The doctors exact word were "at least you had the chance of getting pregnant" They are completely unprofessional. The only person I liked was the woman at the front desk. As the nurse left the room, I heard her tell someone "you know how the young ones are. always lying and their story changes" I walked out. will never be back. I would leave 0 stars if I could.

Been going to this office for the last 6 years. Shannon Bennett is the main reason I go, she is…read morephenomenal at her job. She takes her time explaining procedures and why continual care is important for women. If you're looking for a new OB/GYN, I strongly recommend this office.

The staff of nurses have been phenomenal! I'm having an invasive procedure called a mylogram today…read more Everyone has been professional

Dr Loren Brown has the worse bedside manner I have ever seen in my life. I have had several medical…read moreissues and been told by several specialist that my lympthnoids were inflamed in my whole body and had a low platelet count so I went to see him and he basically said he did not know why I was there and all my CTs that the other doctors had said my lympths were swallon were normal. I was wasting his time even though in 1 minute he with out even looking at me or my chart nothing was wrong. I am 40 and at 38 I had a massive heart attack, hyperthyroid, calsification of brain, lupus, sjogrens, and many other things. He was uncaring and rude.

Love this hospital and medical center! The staff is second…read moreto none! I have had nothing but wonderful positive experiences here! It's a training hospital so doctors work along side students for your health care needs. Dr. S. was fantastic through out our hole pregnancy and the nurses in the new mother area were all so sweet and awesome! Never to busy to answer questions! Even the receptionist are super sweet and remember your face.. I love this place..

I had my first colonoscopy today at 52 yrs old. I had a huge amount of anxiety with it for a…read morecouple of reasons. My heart rate and blood pressure reflected that anxiety. Let's call the first one masculinity issues...I won't go in depth on that, but I think most men get it. Women will think it's stupid because they have things done that are way more intrusive. The second one was fear of the results. I've lost friends to cancer, I've seen others fight it and recover, and I know people who live with it currently. It's never a good thing. I started a clear liquid diet at 500 pm on Wednesday. I drank the first half of my prep from 400 pm - 600 pm on Thursday. I had to get up and drink the rest of the prep at 245 am - 445 this morning. Lots of trips to the bathroom and a couple rolls of toilet paper. Drinking the prep was the worst part (and not eating real food for 40+ hrs). I didn't flavor it or anything. It's a little thick and best chased with some water. Check in at 715 am and the procedure was scheduled at 845 am. During the check in you get undressed, gowned up, and they start a fluid IV. Vitals check. In my case they asked a lot of medical history questions at this point too. When it's time you walk to the procedure room, you lay down and they go over the procedure with you, and then the sedation is started. The procedure takes 15 min to an hour or so. Mine took less than 30 min...I think. I don't really remember anything that happened in the procedure room after the doctor (Dr He) discussed the procedure with me. I thought I'd be in a semi-conscious twilight sleep. I was completely out. I don't remember anything until I was in recovery. You are required to have a driver because of the sedation. I'm glad my gf was there because I don't even remember some of what was said in recovery. I had no discomfort. Then you get dressed and go home... We were in the car by 1000 am. Bottom line it really wasn't that bad and I'm not sure why I was so worried. If you suffer from the same fears that I do/did. Don't. Having fears is normal and okay, but don't sacrifice your own health because of them. It's a necessary screening process as we age. Oh by the way. Clean bill of health. No polyps... The service I received from everyone here was no less than stellar from scheduling to intake to recovery. A real class act!

Receptionist is extremely friendly and helpful. Staff was also very friendly. Waiting room is…read moreexceptionally clean and well lit. They have a free charging station for phones near the TV on the far end. Several TV and chairs spaced out throughout the first floor. Restrooms are not clearly found if not looking for them. Also. The suites are not readily visible all the time. Look up and you'll find the suite numbers hanging most of the time, but I wish they made it a little more obvious. After the procedure, I was able to enter the office and stay in the recovery room with the patient. Staff inside were exceptional and very attentive. Update from doctor was brief but informative. Nursing staff did a great job at discharge and prepping us for at home care.

I have been seeing Dr. Dornbier since 2010 and will continue as long as he continues working. He…read moreis knowledgeable, always asks about concerns, listens and gives honest medical opinions and suggestions. The staff members have always been very pleasant and kind. The receptionist at the West Des Moines office always greets cheerfully. The nurses (and Dr. Dornbier) engage in everyday conversation which makes one feel like a person rather than a patient. I would recommend this office to anyone that prefers professionalism, directness with personality thrown in.

Great doctors and staff for the most part, with a few exceptions. The number one office for high…read morerisk pregnancies. The worst thing about this office is the wait time!!!!!! It is extremely frustrating!!! After going here for 10 years and 2 pregnancies, I have never been seen on time. If you can be the first appointment of the day (scheduled months in advance) you won't have a problem but as the day goes on it gets worse! I usually wait 10-45 minutes past my scheduled appointment. This is my only complaint about this office otherwise it is amazing!! I went to go get a birth control shot last week, after waiting 35 minutes (in the waiting room) I found out they didn't have the proper paper work so I had to leave with nothing. It was frustrating about waiting so long to get nothing.