I took my son in to be seen for ear infection. The staff declined seeing my so. because I did not…read morehave his insurance card on hand (divorced family dad had card). My daughter had been seen the week before and I requested they grab the insurance information from her account. They told me they could not do that because she was not present. She was actually waiting in my car so I asked her to come in and give permission to release insurance info so my son could be seen. They declined. I got frustrated at the situation. told them my son was in pain and to please just submit to the same insurance. they told me they would not do that. I asked to speak w a manager who told me the same. I left the clinic and went to another where my son was diagnosed w severe swimmers ear. The staff took the liberty of calling my ex husband who is also a doctor to laugh about the encounter, they denied my son medical attention for personal vindication. no professionalism or holding my sons medical need in any regard.

I really liked this office including the front desk and nurses. The Dr we had an appointment was…read morevery nice and warm, we ended up switching to her as our family practitioner. Dr Kenna Kemp.

I've been a long time client here at MercyOne Waukee. I was a patient of Dr. Brady's for a few…read moreyears and then moved to Dr. Bowshier when Dr. Brady left. No words I can write can do justice to how I feel about Dr. Bowshier. She is empathetic and listens...I feel she genuinely cares about me at a person. She also doesn't let me pull my normal stuff...which I need. She doesn't let me get lazy in my healthcare and holds my feet to the fire when she needs to. She understands that I want to be around for my family for as long as I can she supports me in this. Parking here is easy...it's a large lot. The staff at the front is always polite and easy to work with. Dr.Bowshier has had several nurses over the years I've been seeing her; all have been good people to work with. The phlebotomists drawing blood etc. for lab work are all great and really know what they are doing...and I'm a hard stick. I miss Cindy..., but got to give a shout out to Haley! Not a fan of the conversion over to Trinity and their processes...but I'll deal with it. Change is hard sometimes. Lol I can't recommend Dr. Bowshier and MercyOne Waukee enough!

I'm 71 years old and have been a patient of Dr. Laura Bowshier for several years. I quit smoking…read morenearly 9 years ago, and thanks to Dr. Bowshier's consistent encouragement, I began taking advantage of the annual lung CT scans covered by Medicare. This year, one of those scans caught a small spot on my lung that hadn't been there before. After further testing, I was diagnosed with stage one lung cancer. Because it was found so early, a small portion of my lung was removed -- and I didn't need chemo or radiation. I am 100% convinced that Dr. Bowshier's proactive care saved my life. Her attentiveness, guidance, and genuine concern for her patients are truly exceptional. I will be forever grateful to her. Dr. Laura Bowshier is simply the best.

I've come in here on multiple occasions in varying degrees of urgency and found that they could…read moreschedule me in fairly quickly each time. The staff and nurses are professional and courteous, and the online pre check-in is helpful in expediting my wait time. I've seen Drs. Tara Dennis and Eric Donels so far and both were excellent in hearing out my concerns and providing options for resolving my health issues. It's just too bad that I have to keep coming back here with health issues!

I was waiting in another company's urgent care for hour and half before I figured out that I can…read moremake appointments for my regular doctor's online. You heard that right! You can make appointments online! Pretty useful considering I lost my voice due to a sore throat. I got in the same day, and service was prompt and nice. They have all their info on pads so fill out your info or just hit continue if nothing has changed. They had me in and out in 30 minutes and on my way to pick up a prescription. I would highly recommend the Iowa Clinic to anyone

I'm an old man with birth defects and current arthritis, rotator cuff injury, bursitis, and…read moresciatica. The staff listened to me describe and watched me show how these defects affect limited mobility. They then tailored the therapy and exercises so that I obtained good benefit from them. I am very impressed with the knowledge of the staff, the equipment available and the exercises I got.

From the owner: We are MercyOne: a connected system of health care facilities and services dedicated to helping you…read morelive your best life.

This clinic has been my clinic of record for over 20 yrs…read more My doctor is Dr Thomas Woodard,and he is just the best! He always is cheerful and is concerned about my care.He keeps me posted as to my needs in vaccinations and my overall general health. The clinic staff is great too,always checking me in promptly and the waiting area is clean and large so you can social distance. The lab is right down the corridor so it is very handy,plus the girls know there way around the needle and do a great job in taking blood, Thank you unity point for all you do for our well being!

He's very personable, but he misses obvious symptoms. I think he still uses a computer program that…read moreasks for symptoms and suggests most likely diagnoses. I do not recommend seeing him unless you have something easy to diagnose like a broken bone or a sinus infection. But at least he's got great bedside manner.

All of the staff are very friendly here. I feel terrible that I didn't get the nurses name but she…read morewas so sweet. She even had scrubs with cats on them! Dr. Reed is so incredibly nice. She is warm and friendly and takes the time to explain your options. She listens to your concerns and addresses them. After being blown off by another doctor, she's a breath of fresh air. She also practices women's health so she's a one stop shop. So glad I found her!