Been there 2X with-in a few days...TOTALY IMPRESSED with the QUALITY of care, cleanliness, customer…read moreservice 9EVERYONE was wonderful) and PROFESSIONALISM. Kudos to Troy on my visit 5/23/26!

WHomever answers your phones is unfortunately entirely useless, unhelpful and rude. Proceeds to…read morehang up on people when they inquire about process and procedure. This coming from another medical professional. If you don't know the answer, SAY SO, don't just push people off, and make life more difficult for them. Oh, and 3x she refused to give her name 4/1 @ 1025am

To be very clear, my care at urgent care in November was top notch. I have zero complaints about…read morestaff and how I was treated medically. With that in mind, urgent care billing team has been the worst part of the experience by far. I never received an itemized statement, despite numerous requests for one to be able to apply my FSA funds. After being told I had a $0 balance on the automated line, I was sent to collections. I finally got ahold of someone months later to explain what I needed, to be able to pay, and was given conflicting information. Representatives continue to be unhelpful, cannot do anything to pull this back from collections or remove collection fees, and have no care that this bill should have never been sent over in the first place. So now I owe more than before, which could have been taken care of simply, back in December. I will not be using urgent care services again.

I brought my 3 yo daughter in to the location for ear pain. Unfortunately, the location was closing…read moreas I walked in due to bad weather conditions. The physician assistant, Michael Jelinek, overheard that my daughter was having ear pain and said he would allow her to be seen even though they were closing. My daughter was diagnosed with an ear infection then prescribed an antibiotic that was onsite. I am very appreciative of the staff and provider for going above and beyond for us. Great experience that needs to be recognized!

I have been to these Total Access Urgent Care Testing Centers all over town. If you watch their…read morewebsite throughout the day sometimes they have cancellations and you are lucky enough to get in. This is what happened here! I got a covid test, was negative, and was on my way in about 20 minutes. Everyone who works at these places is so nice.

Clean, fast, efficient! I made an appointment and was in the room moments after my arrival. I'd…read morealready recommended this facility to an out of town friend, who became ill while visiting. He thanked me and it was the best experience he'd ever had with an urgent care.

I had a great experience. I walked in, chatted with their friendly desk staff and was able to fill…read moreout paperwork and get taken back for care very quickly. After seeing the doctor, I was able to get my prescription in the office. I was definitely in and out in about 30 minutes. I will come back if I ever need to!

There is absolutely nothing Urgent about this Care…read more I have been to this location multiple times for varying reasons, I stopped coming here because spending 3-4 hours at an urgent care is absurd and besides the point of going to one in my opinion. I started going to another one down the street for the last few years. Today someone convinced me to come here again, they raved about it. So I got in the online que at 12:15 as 5th in line, by 1:30 they told me I was 2nd in line and should check in. They finally walked me back into a room at 2:10pm and here it is over an hour later and I'm still sitting here waiting. I likely need to be tested and that's going to be another 30 min to 1 hour to go AFTER they finally come back. If you're on this long of a wait, communicate! I will never be back here.

I called Mercy GoHealth Urgent Care trying to establish my partner as a patient and simply asked…read morewhether they provide a certain service at their urgent care or if he would need to schedule with another provider. I was not asking for medical advice--just what services they offer. The woman who answered was extremely rude, blunt, and had a terrible tone from the start. When I asked if she planned to be this rude in person when we came in, she hung up on me. I called back and spoke with someone higher up, but was told we were both rude, which was disappointing since my frustration only came after how I was treated. Based on this experience alone, customer service was unacceptable. I would strongly recommend reading the one-star reviews, because unfortunately they seem accurate.

I brought my brother on Sunday about 11:15. He sliced his middle finger while working on a car. It…read morelooked pretty deep and I had his hand all wrapped up. I was asked if we had an appointment and I replied no this just happened. She told me the next appointment spot was 2:00, almost 3 hours. I thought emergency/urgent issues were taken care of without appointment. How do you schedule an appointment for an accident? We went to Total Access and were seen quickly. Your site says appointments aren't needed and walk ins are ok, but that wasn't the case. There was 1 person sitting in the waiting area and 3 staff members sitting at the various desks. The contact person did not even look at us when we came in, kept typing and said it would be a minute and said that without looking up, so she didn't even know what was going on. Total Access greeted us, took one look at his hand all wrapped up, asked us what happened and we went to a room. It needed cleaned out and stitched up. Great service. Do better Mercy urgent care in Union.

Checked in at 1PM on a Saturday where I was one of two patients. Saw more staff than those seeking…read morecare, yet waited 75 minutes before deciding to leave. I told the doctor that my time was also expsensive, and rather than any apology she had a negative sullen attitude and the bedside manner of an annoyed lawyer. Not impressed. If it had been a packed waiting room or had been told it would be well over an hour before being seen, I would have weighed my options, or taken a nap. What I will not do is return for medical care.

Want the urgent care experience with the ER prices? Come to St. Luke's Urgent Care! Have a minor…read moreillness or injury that doesn't require a trip to the ER but still want to pay that hefty ER fee? You're in luck! I recently went to this urgent care after work and asked for a strep test. A medical assistant took my pulse ox and blood pressure and then swabbed my throat. Then a nurse practitioner came in to tell me my results, look at my throat, listen to my chest, and order my antibiotic. I've been to many urgent care offices for strep and always see a bill of less than $200. So imagine my surprise when I received a bill of $550, with $320 being the urgent care facility fee. I called St. Luke's to discuss this hefty fee and was told there was nothing they could do about it and that that was the agreed upon fee with my insurance company. So then I called my insurance company and reviewed the bill with them. They told me that the reason it was so high was because it was coded as an ER visit. WHAT!? If I wanted or needed an ER, I would have gone to the ER! This urgent care uses CPT code 0456 which is specifically for urgent care services provided in an emergency room setting within a hospital. But this clinic does not meet the definition of a hospital (it is not open 24 hours, it does not require a physician to be on site, and it does not have "emergency room" posted on its sign). The proper billing code should have been 0526 for "clinic-based urgent care" or 0516 for general "urgent care clinic." However, since they used the ER hospital code, they are charging a heftier price and patients must pay the copay as if they had visited an ER. How are they getting away with this??? I suspect they are calling this location satellite location of their actual hospital and that's how they are getting away with it but that's just conjecture. To be clear, I was very happy with the care I received from the medical assistant and provider so I'm not throwing any shade at them, however, it was not "emergency room" level care. Shame on St. Luke's for these deceptive business practices.

The PA ( not even an MD) balked when I told him that I couldn't take OTC drugs like Advil because…read moremy body doesn't process them correctly; this was discovered during a DNA test in 2016. The PA snorted, "Well, I've never heard of such a thing." He was an untrained idiot, no wonder he works at a doc-in-the-box, the place where they send the D students. AVOID.

As someone else stated, appointment times mean nothing here. Considering this problem is NOT a…read moreonetime event I believe this should be looked into.

TAUC used to be the best Urgent Care in town, been using since day one. That is no longer the case…read more Front desk staff are no longer friendly; the location I'm at today has a broken front door and they are depending on waiting patients to let people in. The front desk is not offering privacy but rather talking loudly across the waiting room (possibly a HIPAA violation?). The place smells and it's far too dirty to be considered safe for patient care. We are staying today but after all these years will NEVER come back again.

Stuck finger in fan. The tip took a hard hit from the fan & cut the flesh enough that it left an…read moreopen wound that needed stiches. Went to Hampton location, it took them 30 minutes to tell me that I could get faster treatment at Grand location. Went there & med tech. Squirted some saline sol. on it & left. Nurse came in & said I need X-rays that I declined. She got mad & left. A few minutes later a med tech. came in with a discharge paper and said I could pick up a prescription at my pharmacy. Then he told me I could leave! No stiches, no proper wound cleaning, and NO BANDAGE!!! Just a finger with an open wound. I will not use or recommend them for anything! I took a picture after I left to get bandages and antibiotics.

Excellent care. Got in and out very quickly. From the receptionist, the patient care tech., the…read morenurse and the physician, all were very kind, caring and gentle. Saved me a long trip back and forth to St. Louis. I will definitely use them again if the need arises. Feeling better already. Thanks.

From the owner: Our Urgent Care is a full service walk-in medical clinic, designed to meet your urgent medical…read moreneeds. Open every day from 8am to 8pm, Our Urgent Care provides prompt and friendly service to our 6 local communities. We know illness and injury don't know a schedule, and we believe that excellent healthcare should be affordable, quick and efficient.

Awful! Awful! Awful! The first doctor they sent me to had…read moreme waiting for TWO hours! Then after I got in there he scribbled on a tiny notepad and basically dismissed two renowned doctor's diagnosis and gave me a medication for fibromyalgia. The next doctor argued with me for an hour then told me I need an injection and to make an appointment and walked out of the room. I made the appointment with no idea WHAT an injection was and with no one explaining to me how invasive it is or that I would need a ride home. This has been the worst medical experience of my life and I have diagnosed rheumatoid arthritis!! Save yourself some heartache and please do not go these hacks!

I've been to numerous pain dr and this is the first place that treats u as a person not a number or…read morecheckbook From the secretary the nurse practitioner and the doctor I've always been able to get ahold of someone if not they return ur call that same day