0 stars please! First off, I saved my spot in line and stated why I was coming in. I get there and…read moreI get asked again. Fine, not a big deal. I tell them the reason. I go back to a room and immediately get asked by the same man "What are you here for again? A UTI?" No, actually. I stated for a 3rd time, it is just an ingrown toenail that hurts so bad that I cannot fix it myself. He says they won't remove it but they'll look at it. Uh ok. Doctor comes in and spends 3 minutes with me!! She pokes at it, says it's not an ingrown toenail, it's something else. I get this repeatedly; don't tell me it's not one. She offered a doctor's note for me to take days off of work to "soak my foot". My boss would laugh in my face. Biggest waste of $25 ever. Low and behold, it says ingrown toenail on my discharge summary. I rarely ever go to urgent care, but the pain was so bad that I really just needed it out. Now here I am, it's bright red and swollen, and still causing pain. Thanks for nothing.

I would strongly advise avoiding this urgent care--especially if you're neurodivergent, LGBTQ+, or…read morepart of any marginalized community. During my visit, I was experiencing high blood pressure and a racing heart rate, and I clearly explained that I was in distress. Despite this, N.P. Skaggs never performed a physical heart exam--no stethoscope, no lung sounds, nothing. They only took my blood pressure and temperature, and no one communicated the actual numbers to me. It felt dismissive and negligent. Worse, the interaction with NP Skaggs felt aggressive and confrontational from the start. She stood over me, asked rapid-fire questions, and made me feel like I was a problem rather than a patient. I was calm and cooperative, but I left the appointment feeling humiliated, dismissed, and afraid to seek help again. To make things worse, they turned my mother away, even though she was there for a fall-related injury. Only after I told them she might go home without treatment did they offer suggestions--apparently realizing the liability that would pose. This facility does not feel like a safe place if you are vulnerable, neurodivergent, or simply in need of compassionate care. I left feeling dehumanized, like asking for help was an inconvenience to them. I would never recommend this place to anyone I care about

No one but us was in the waiting room. We waited 2hours before going back to a room. There were no…read morepatients in the back, where we waited even longer. This is the slowest urgent care. The team just hangs out chatting and laughing instead of seeing patients. As you can hear while sitting in the waiting room and in the room. Then they give a fake apology that is clearly a lie, like sorry we have been busy. Busy with who? We were the only ones there!!!!! This is a repeated thing with them. You spend just as much time at this urgent care as you would the hospital. it is ignorant, they need someone there who will make everyone do their job. Look at the reviews!! This place needs major help!

I had a very disappointing experience. The physician acted rushed and dismissive, as if she didn't…read morehave time to deal with me. When I asked if my temperature had been taken, she insisted it had -- even though the staff member before her never checked it. I am 60 years old and certainly know what having your temperature taken involves. She left the room, came back with a thermometer, quickly scanned my forehead, and told me I didn't have a fever. When I asked if my symptoms could be sinus-related, she immediately said no without even examining my throat or nose. When I mentioned that I didn't appreciate her implying I was lying about my temperature not being checked, she said it was written down in my chart -- which honestly made the situation worse. Accurate charting should be a priority. I left feeling unheard and disrespected. I will not be returning and cannot recommend this provider

Incredibly disappointed with the lack of care provided. Told me I was the last patient of the day…read moreand they couldn't wait to go home.. it was obvious due to the poor quality of care. I have never been in such pain in my life and told the doctor how severe my throat was hurting. All I got told was to gargle salt water and they sent me on my way after 10 minutes. I just left Total Access today who properly diagnosed me and provided the care I needed. They seemed to actually care about helping me feel better. Fenton urgent care... you will not see me ever again!

Thank you to the doctor and two nurses who helped my grandmother today. Friendly staff and quick…read morecheck in time.

I have been to these Total Access Urgent Care Testing Centers all over town. If you watch their…read morewebsite throughout the day sometimes they have cancellations and you are lucky enough to get in. This is what happened here! I got a covid test, was negative, and was on my way in about 20 minutes. Everyone who works at these places is so nice.

Clean, fast, efficient! I made an appointment and was in the room moments after my arrival. I'd…read morealready recommended this facility to an out of town friend, who became ill while visiting. He thanked me and it was the best experience he'd ever had with an urgent care.

Accompanied my mom to this location for an appointment. She had to check-in through the emergency…read moreroom. The staff was quite friendly. The rating is for the appearance and cleanliness of the hospital. The hospital is located off of Bowles Ave/highway 44 in Fenton. The parking is spacious and the most importantly it's FREE and convenient. The staff will assist you with providing direction. Check in is simple and easy. There were no long waits. This issue is how can a hospital be so visibly dirty. I am mean out right disgusting. It's as if they have no in-house cleaning staff..........HONESTLY!!!! I didn't want to sit anywhere and as I'm walking down the hall I'm thinking to myself a hospital should appear to be clean by all standards and no wonder people get sicker when being admitted to the hospital. I wouldn't want to visit anyone here let alone be seen here. Completely unacceptable.

Sitting in the Procedure Center waiting area. Early morning…read moreappointment (6:30am), women's restroom had no soap, waiting area is not very clean. Window ledges are full of dust. Chair ledges doesn't look like they've been wiped down in months. Previously worked in house keeping at a different facility, that is ONE thing our supervisors made sure that was clean. Apparently the supervisors here are not doing that.

went in today for a medical issue that was keeping me up all night and no medicine was helping…read more 'Vivian' completely dismissed my problems and told me she would not help me. she then proceeded to argue for 20 minutes before saying "okay let me take a look". isn't that your job in the first place? could've done without the arguing. unprofessional. i also watched two other patients walk out of there mad which i can only assume was from her unlovely self too. she is not friendly, caring, and i certainly would not recommend going here. google was more helpful than her. i wish i could give it no stars because i totally would. worst urgent care experience i have EVER had.

People are generally nice, and the facility is pretty clean, but you're better off going to the…read morekirkwood location or actual emergency room. It's very slow, and inefficient. I was told only 1 doctor, one clinician and one assistant) so you will be waiting for 2-3 hours for a minor issue. Quality of care was nothing to praise. Waiting two hours to have my throat swabbed. Billing was also not a good experience, over charging me due to an "insurance kickback" they would not provide an itemized receipt for.

Great experience all around. I was visiting family in town for the weekend from out of state…read more Starting to feel a sinus infection coming on and signed up on a Saturday morning for call ahead. Got in at 8am and was seen and out the door within an hour. The entire staff was pleasant, friendly and helpful!

They did blood test, urine analysis and CT scan. This took around 4.5 hours. A few days later, I…read morecalled requesting test results to be faxed to my MD. They claimed HIPPA laws prevent this! To my own MD? My MD office had to call them, then FAX was sent. Someone there appears to be confused about what HIPPA laws mean. The urine test was not complete. Bladder infection diagnosed. I asked what bacteria was present and was told they don't know because no culture was done. Why? What was my account charged for if you do not know? Meds prescribed were ineffective ($30) and testing had to be repeated a week later. I would not go back to this urgent care.

SSM Health Urgent Care advertises itself as an alternative to the ER for non-emergency conditions…read more That is exactly why my family chose this location. Instead, a fishhook removal and a separate strep throat visit resulted in hundreds of dollars in unexpected patient responsibility. After spending hours on the phone, both of our insurance companies ultimately agreed to reprocess the claims due to concerns about how the visits were categorized and processed. What is most frustrating is the disconnect between what patients are told and what happens after the visit. When people see "Urgent Care" on the building, they reasonably expect urgent care treatment and urgent care billing. Patients should not have to act as middlemen between billing departments and insurance companies to determine why a routine urgent care visit was processed in a way that generated emergency-room-level copays. I encourage anyone considering this location to verify exactly how their visit will be billed and processed by their insurance before seeking care. Transparency matters, especially when families are making healthcare decisions based on cost. The providers and staff we dealt with were compassionate and professional, however something needs to be done about the billing department.

They said I didn't have anything wrong with me - I followed up with my primary care 2 days later bc…read moreI was suffering and she confirmed I did need treatment. Later was billed as an emergency room visit and my bill states I was at the ER at St. Clare Hospital in Fenton. I have been fighting with them, filed a grievance with my insurance, and filed a complaint with the MO Attorney General.

I brought my daughter here. Nothing dramatic she had a terrible ear infection. Getting her…read morechecked in seemed to be a little more of a hassle than at other urgent cares. We waited for a long time even though we were the only people in the waiting room. Once we were brought to the room we were made to wait a lot longer. They weren't really sympathetic to the whole screaming child thing either. The icing was weeks later when I received a bill. For what should have been a no cost visit on my plan turned into a 300 bill that took forever for them to figure out that they never submitted it properly. A lot closer options. I think I might try those.

This place is so convenient. I have gone there several times since it opened. I have been there…read moreto have a laceration sutured onu foot, for broken ribs, and for things like the flu. It is so nice to know they are there when my MD can't get me in for days. It's a nice alternative to the extensive waits at emergency rooms for things that need attention NOW but aren't true emergencies. The staff is always very pleasant and professional. I haven't had any issues with the billing as a previous reviewer stated. I just know that there will be the office visit co-pay and additional co-pays for additional procedures. This is my go to when I am sick and don't want to wait for the MD or go to the ER.