Easy to make an appointment, and was quickly seen. Staff were friendly and the place itself was…read morevery updated and clean.

Review: On 8/12/25, I called Mercy GoHealth Urgent Care…read more(South Hampton) because I needed help. At 12:35 p.m., the receptionist hung up on me. When I called back at 12:40 p.m., I was met with hostility from Amy, Tiara, and Passion--who said they were RNs. They refused to let me speak to management or the Nurse Practitioner. When I simply asked for the address to confirm I had the right location, I was threatened with the police. I left that call in tears, feeling humiliated, dismissed, and unsafe. I believe I was denied care because of my disability and a pending malpractice case against Mercy. The interaction triggered my depression, anxiety, and PTSD so badly that I had to seek emergency behavioral health treatment. No patient should ever be treated like this when reaching out for care.

TAUC used to be the best Urgent Care in town, been using since day one. That is no longer the case…read more Front desk staff are no longer friendly; the location I'm at today has a broken front door and they are depending on waiting patients to let people in. The front desk is not offering privacy but rather talking loudly across the waiting room (possibly a HIPAA violation?). The place smells and it's far too dirty to be considered safe for patient care. We are staying today but after all these years will NEVER come back again.

Stuck finger in fan. The tip took a hard hit from the fan & cut the flesh enough that it left an…read moreopen wound that needed stiches. Went to Hampton location, it took them 30 minutes to tell me that I could get faster treatment at Grand location. Went there & med tech. Squirted some saline sol. on it & left. Nurse came in & said I need X-rays that I declined. She got mad & left. A few minutes later a med tech. came in with a discharge paper and said I could pick up a prescription at my pharmacy. Then he told me I could leave! No stiches, no proper wound cleaning, and NO BANDAGE!!! Just a finger with an open wound. I will not use or recommend them for anything! I took a picture after I left to get bandages and antibiotics.

Belly pain. They all were wonderful.They helped my pain.They tested me to make sure they knew what…read morewas wrong.Also wasn't there that long. About 2 hours.

I am in from Dallas for training and fell ill. I came to…read morethis place and from the first moment of making the appointment it was easy. The receptionist helped me understand how the online wait list worked. I just kept checking the app to see when I was going to be next so the timing on getting there was perfect. I was at the mercy of Uber to get there. I wish I could remember everyone's names that walked me through this process but I hope you remember the woman from Dallas and know that I appreciate you and your kindness. I ended up being diagnosed with the flu and as bad as I feel right now I am pushing to write this review. They have a flow of getting you checked in, looked at, and checked out, that was so smooth. I wish they were in Dallas as I would be a full time patient. Thank you!

I had a great experience. I walked in, chatted with their friendly desk staff and was able to fill…read moreout paperwork and get taken back for care very quickly. After seeing the doctor, I was able to get my prescription in the office. I was definitely in and out in about 30 minutes. I will come back if I ever need to!

There is absolutely nothing Urgent about this Care…read more I have been to this location multiple times for varying reasons, I stopped coming here because spending 3-4 hours at an urgent care is absurd and besides the point of going to one in my opinion. I started going to another one down the street for the last few years. Today someone convinced me to come here again, they raved about it. So I got in the online que at 12:15 as 5th in line, by 1:30 they told me I was 2nd in line and should check in. They finally walked me back into a room at 2:10pm and here it is over an hour later and I'm still sitting here waiting. I likely need to be tested and that's going to be another 30 min to 1 hour to go AFTER they finally come back. If you're on this long of a wait, communicate! I will never be back here.

To be very clear, my care at urgent care in November was top notch. I have zero complaints about…read morestaff and how I was treated medically. With that in mind, urgent care billing team has been the worst part of the experience by far. I never received an itemized statement, despite numerous requests for one to be able to apply my FSA funds. After being told I had a $0 balance on the automated line, I was sent to collections. I finally got ahold of someone months later to explain what I needed, to be able to pay, and was given conflicting information. Representatives continue to be unhelpful, cannot do anything to pull this back from collections or remove collection fees, and have no care that this bill should have never been sent over in the first place. So now I owe more than before, which could have been taken care of simply, back in December. I will not be using urgent care services again.

I'm 30+ years old and I can say this past visit was the best experience I've ever had with the…read morehealthcare system, my entire life; outside of being born. The level of service and attention to patient care this team has is impeccable. I was in for an issue that turned out to be something they couldn't really handle as it would have been an elective surgery. They helped me reapply bandages the wound, wrote me a prescription and sent me on my way with a boat load of bandaging supplies for the time between now and the surgery with a specialist elsewhere. I went out of my way to get to this location and it was well worth it!

Unfortunately this wasn't a good experience. They get two stars for seeing me so quickly and having…read morea clean space. Both the medical assistant and nurse were pretty condescending about my symptoms. Last week, I watched two children at my work who both were diagnosed with pneumonia. Symptoms line up with pneumonia but also bronchitis or a cold and that's why I came to them. Now, I know that doesn't mean I have it also but I have been sick for the last few days and instead of talking to me more in depth about the symptoms both women told me why it couldn't be pneumonia and if that was my main concern "this isn't the place for me". Just not a welcoming or inviting experience and it doesn't make me want to go back.

I went to this location on a late Friday afternoon, after spending a couple of days feeling "like I…read morewas coming down with something". You know the classic symptoms: horrible sore throat, low fever, chills. I waited only a couple of minutes after signing myself in to their computer system. They are staffed by a nurse practitioner who, like a doctor, can give physical exams and administer some medications. She gave me a strep test and looked over the rest of me before administering some antibiotics. I'm giving this particular Take Care Center five stars because of the nurse's wonderful bedside manners. I was a bit of a wreck when I walked in there that day, and she was the kindest woman I've ever met. She seemed so caring; it made me feel so much better just by her warmth alone. I'm probably going to have to send her a Christmas card now, just because I feel like she deserves it.

I have been to these Total Access Urgent Care Testing Centers all over town. If you watch their…read morewebsite throughout the day sometimes they have cancellations and you are lucky enough to get in. This is what happened here! I got a covid test, was negative, and was on my way in about 20 minutes. Everyone who works at these places is so nice.

Clean, fast, efficient! I made an appointment and was in the room moments after my arrival. I'd…read morealready recommended this facility to an out of town friend, who became ill while visiting. He thanked me and it was the best experience he'd ever had with an urgent care.

great location my normal go to all the doctors and staff are super nice and friendly. me and my son…read moreare usually in and out

I had an excellent , professional visit today at the SSM Health Urgent Care on Brentwood Blvd…read more I fell last evening and had a rough night of pain/ swelling with my ankle. I woke up and made an appointment for 10:30 this morning. It was extremely easy on MyChart( my MD's are SSM) but would be easy directly online as well. I was seen promptly and received excellent, thorough care. I was seen by 4 practitioners- all caring & professional . Armenta was excellent took my x-rays and after determining a fracture in my fibula., she wrapped my ankle and provided crutch's and instructions. They all patiently answered all my questions and concerns. I also visited with my mom back in 2022 when the office had moved to this new location. We had an excellent experience as well and they diagnosed her pneumonia & provided thorough care. The office is clean and modern & I felt "heard" both times! I would highly recommend this modern, centrally located urgent care. Thank you!

I've been using TAUC for several years now and for several reasons…read more Firstly, they're affordable, regardless which kind of insurance I was carrying (or none at all) they discount their services and only request payment if you have a copay. After that, they'll work with you on paying your invoices. Secondly, and a near tie to the firstly, despite or in spite of the affordability, all the locations, this one included, offer EXCEPTIONAL CARE with nurses, physicians, and technologists who want to help you get better and put their patients first. It's also quite clean. Not hospital clean, cleaner! I've been to hospitals and other urgent cares before where I thought about whether I'd get more sick by being there. Not at any of the TAUC that I've utilized. Another advantage to TAUC, this location I know, not sure if it's true for all of them, they have X-ray, CT, blood and urine testing, all the amenities of an ER without the tired, rushed docs and nurses and without the huge scary bill. You can honestly come here for anything from cold and flu to broken bones to I don't know what's wrong with me. Summary- if you need urgent care, go where they care. Affordable, professional, and close to your home. Ya I sound like a commercial, but this is why I'm loyal to this urgent care chain.

I chose this urgent care because of the excellent reviews, which makes my experience even more…read moredisappointing. When I arrived, I explained that it felt like something was stuck in my throat or airway. I was told - verbatim - that they "wouldn't touch me with a 10-foot pole." That was shocking and unprofessional. Instead of evaluating me, they immediately directed me to the ER. The ER visit ended up costing me $800, where I waited about two hours only to be prescribed amoxicillin - something the urgent care could have easily done themselves. Later, when I saw an ENT, I was told my symptoms were due to acid reflux. My symptoms had already been present for three days, so it clearly was not an emergency airway obstruction. It's frustrating that neither the urgent care nor the ER considered reflux as a possibility before escalating the situation. Being told they "didn't want to take my money" feels ironic, considering I was sent somewhere significantly more expensive for essentially the same level of care. I would not recommend this facility. Patients deserve to feel evaluated and respected - not dismissed.

I used to love this place. There is one provider who I still love, but when my kids or I don't get…read moreto see her, it's marginal at best. My last visit, however was horrendous. I have an MRI confirmed labral tear plus impingement in my hip. I also have hypermobile Ehlers-Danlos Syndrome, among other things, which makes my joints unstable and pop out of place, plus puts me at a much greater risk for injury. While trying to step on the leg with the labral tear, the leg collapsed, causing my hip to sublux, my knee collapsed and jerked sideways with my kneecap shifting one way and my femor going the other. It hurt like hell and both joints swelled and became discolored. I tried to nurse it at home because females with pain, especially chronic pain are treated like sh*t at ERs and UCs. Even with taking the Norco I already had at home, the pain got worse so I couldn't sleep or walk and I had a big flare up of migraine and occipital neuralgia. I was in so much pain from all of these things, so I finally decided to go to TAUC because I knew they could do imaging to check for worsened/additional injuries, and knowing I had an MRI confirmed tear in my hip labrum (among other issues) so they couldn't try to tell me there was nothing wrong. I was mistaken. Dr. DeLucia was hostile the minute he walked into the room, asking "Why are you here? What do you expect me to do? I'm not giving you any meds." I calmly explained that I had a tear in my left hip and that I was concerned that I worsened the existing injury and also injured my knee. I explained that I even took the Norco that I had at home, but when it didn't help like it normally did, it made me wondered if I caused further injury. I tried to pull up the MRI report confirming the labral tear and he said, "I don't need to see it, it doesn't matter." He walked over, sharply jerked my hip & knee back and forth and the pain was so severe that I shrieked and tried to jump off the table to get away. He said, "Other than the pain you claim you have, there is nothing that indicates any issue." He ordered zero imaging to back that claim up, didn't even raise my pant leg to see the swelling and discoloration. He asked why I didn't just go to my PCP (It was the weekend) he challenged my allergy to steroids that was diagnosed by my Dr after anaphylactic symptoms, plus they are contraindicated in patients who have my health issues, and told me that "if I thought I really had pain I should see a pain management dr. When I told him that I DID have a pain management Dr, he goes, "Oh yeah? Who?" and after I told him the name, he says, "Hmmm, that's funny that I have never heard of him." He walked out saying there was nothing he could do for me. And the biggest problem was when he flat out lied in my chart and said, "Patient asked for Norco by name." I absolutely did NOT, I told him multiple times that I had it at home and had been taking it at home and only came in because it was less effective than usual, making me wonder if I had worsened my existing hip injury as well as causing new injury to my knee. Dr. DeLucia was hostile, careless, spiteful, and FLAT OUT LIED in my chart. Honestly, he's lucky that a bad review is the only action I decided to take after that visit.

Billing issues were resolved in a timely and reasonable manner. We are a repeat and valued…read morecustomer of Total Access Urgent Care.