United Access

5.0 (1 review)

Mobility Equipment Sales & Services

Closed • 8:00 am - 5:00 pm

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United Access - Mobility Equipment Sales & Services Near Me - El Paso, Texas

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Ernest N.

8 years ago

Two years ago, my wife inexplicably was paralyzed from chest to toes. Upon release from the ICU and the rehab hospital months later, no one informed us that transporting her home in 3 days was up to us -- but no taxi or bus existed for this. In panic, I learned of United Access. But they had no handicap van available to rent either. Luckily, the general manager, Bill Schwam, was very sympathetic and within hours had one of the handicap vans for me to drive off the lot to pick up my wife and he personally drove me home. Over the weekend even, he and I finalized the purchase of the van at a very reasonable price. Thereafter he came to our home, met my wife, and kept in touch with us. When the van needed a minor adjustment, it was provided free. That is the epitome of an A+ manager-patron relationship. read more

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More info about United Access

8736 Gateway Blvd E
El Paso, TX 79907
Directions
(915) 585-0775
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Visit Website
http://www.unitedaccess.com

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Does United Access take credit cards?

Yes, United Access takes credit cards.

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Does United Access have free WiFi?

Yes, United Access has free WiFi.

From the Business

Specialties

United Access is the second largest mobility dealer in the nation and is the 2024 Top Recommended Dealer by BraunAbility Customers. United Access in El Paso is a quality mobility dealer for new and used wheelchair accessible vehicles and adaptive equipment. We offer driving aids, wheelchair lifts, mobility scooters, and more from our trusted partners including BraunAbility and Harmar. Wheelchair accessible van rentals are available great for traveling to the El Paso International Airport (ELP), appointments, and events. United Access El Paso, TX, formerly New Horizons, is a Spanish speaking staff and is proud to serve our veterans and the local communities of Artesia, Las Cruces, Odessa, Hobbs, Monahans, and surrounding areas.

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Wheelchair & Walker Rentals

2.3

(6 reviews)

Needed a part for my wheelchair I verified they had that part in store (multiple times) had to…read moretravel and load my wheelchair and infant to go to the store across town. Just for them to say they would have to order it and it was not in store. Vanessa the self proclaimed manager just made excuses for the lack of empathy and even lied about trying to call me back as I had called again in route to make sure they were still open.

Faulty equipment & poor business practices. I rented two extra batteries in the summer for my…read moremother's portable oxygen concentrator. These were not used as often as expected, once initial charge of the units was spent by October and I tried to recharge, I was not able to connect to the concentrator's charger. I thought the units mights need a different charger. I went to the location on Lee Trevino and spoke to Javier Quiz about the issue I was having, he gave me a new charger of the same kind, we all assumed the charger may have been at faulty since all items did in fact use the same one. At home, I verified the fitting and continued to have the same issue with the one of the batteries connecting to the charger. After a serviceman visited my home to service another piece of their equipment, he looked ant the battery annd identified that the problem was a faulty charging jack & showed me excessive force was necessary just to connect the charger. It took decent amount of effort for us to do it, my elderly mother with arthritic hands could NEVER have done this. I went in personally to the Lee Trevino location to, at minimum, request a refund for the last billing cycle since they were aware I was having issues since October with this battery. I was immediately told no with zero consideration. I asked to speak to a supervisor, Javier Quiz who walked out and was immediately condescending and completely unapologetic for the faulty equipment they were renting out. Condition of the charging jack was not something I could have caused as the casing around the port that was causing the issue is glued on permanently & shows no sign of damage. This means someone was aware of its condition prior to me renting it because it was given to me with a full charge. When I asked why the item had not been decommissioned and still being rented out, Mr. Quiz's response after seeing me use force to jam the charger in front of him, was "it's working as it should". In disbelief I asked if he was serious, then his response changed to "things wear out, it's not our fault. You should have brought it back right away". Well, unfortunately my work hours & responsibilities do to bend to the will of Mr. Quiz or work around the business hours of Wheelchair & Walker. I have to find an opportunity in my busy schedule to visit their location just like everyone else. This company has been in business for 52 years and it's appalling that in this age of information they still feel comfortable for have their own supervisor promote terrible customer service and washing their hands off of any responsibility for the inadequacies of their equipment. This business is accustomed to keeping complaints unresolved because the El Paso Lee Trevino location is their headquarters and the recipient & management of said complaints is in fact Mr. Quiz. Mr. Quiz, who has no qualms with generating complaints himself because he relies on the zero accountability policy of Wheelchair & Walker. These questionable business practices are extremely concerning when they provide service to the most vulnerable groups, the elderly and disabled. One must wonder how many other times do they leave their customers with no resolution and feeling like there is no recourse for poor service even though their insurance is providing Wheelchair & Walker with their fees in full. Because collecting fees is definitely their strong suit.

Casa Medical

3.7

(6 reviews)

this company is advertising false claims so beware they are telling customer on they website that…read moreyou are hassle - free and that is not true so if you want to buy something watch out for these people.!!!!

I came in to the store to return a knee brace that didn't fit, it was only used to try on. The…read moreemployee had to ask manager if the item was returnable came back to say it wasn't because the brace was used more than once according to the employee. I don't understand the level of disrespect, because we as a costumer are purchasing a product and wasn't the correct size we should be able to return it, the employee kept saying that it was used more than ones and giving unnecessary attitude, very bad service. The value of the brace was pretty pricy not at all what the quality should be for the price.

HME Specialists

5.0

(2 reviews)

I already get catheter and sleep apnea supplies .. but now I have oxygen too! I used one for a…read morewhile and the cord fell out .. you have to be grateful for the solution (not the problem) .. HMEs solution was to have one of their on duty techs have a machine to me in 30 minutes! People focus on problems. Smart companies provide an ideal solution! I was blown away with their service! I even have a backup tank if the electricity goes out! No other oxygen supplier has done that for me! Kudos and a SHOUT OUT to Mark and Israel for their outstanding service! I offered to wait til Monday (it was Sunday evening) because that's what the other company does. These days dont expect too much, and you wont be disappointed in the outcome. But HME raised the bar! 30 minutes!

Very satisfied with this company. The staff is very friendly and so helpful. I highly recommend…read morethis company to anyone who needs durable medical equipment or any home equipment needs. They take most insurances and the service they provide is extraordinary.

BEK Medical

3.6

(17 reviews)

•$$

I strongly recommend this place. The staff is amazing!!!. Angie, Joel & Jesse are very professional…read moreand attentive. It's people like them that make us want to go back. My son's Dr and therapist are so pleased, and me, as his mom, feel blessed with what Angie did to make it possible for my son to get his mobile chair. God Bless you all at BEK.

I was surprised to find that there aren't all that many medical supply stores in El Paso. We drove…read morearound for quite some time before we stumbled upon BEK medical. It's a little bit outside of El Paso but that's where you'll have to go if you need to get stuff that Walmart doesn't carry! Whether you're looking for ultrasound gel, tongue depressors, tape, medical equipment, BEK medical has it all. If they don't have it in stock, you can get it ordered. They are open on the weekends and I found the staff here to be helpful and friendly. Don't forget to check in because when we were here over the weekend, we got 10% off our purchase. It's a little bit hard to find, but they do show up on Google maps. Plenty of parking and they aren't very busy.

Advant-Edge Pharmacy

3.3

(3 reviews)

Great and friendly staff. They offer a great delivery service which is really cool if you are sick…read moreand don't want to stand in line for hours at Walgreens. I hate Walgreens and cvs for that matter. I prefer supporting local businesses like this one. Local owned and operated.

My wife and I used Colemans for years and when they closed, we tried Walgreens for a while but…read morereally didn't like it. I talked to my physician about it and he said I might want to try Advant Edge. Been using them for 3 years and very happy with them. Great staff. Call in your prescriptions and they text you when they are ready. That is a feature I really appreciate.

Major Medical

3.5

(4 reviews)

Do not get your CPAP supplies with these folks. They provide consistently bad customer service…read more They show up at your house unexpectedly and try to take your CPAP machine. They sent you the wrong supplies and then charge you when you did not even order these supplies. Go elsewhere!

Oxygen was originally ordered by the doctor from another provider. After six days with no response,…read moreorder was written for Major Medical who delivered the equipment the same day! Would highly recommend them.

Tint World

4.6

(16 reviews)

Dropped my truck off at 8 and it was ready 2 hours later. Excellent service. Excellent online…read morebooking tools and excellent staff. Thank you!

Tint World is a totally professional vehicle customizing operation. The work areas are spotlessly…read moreclean, and the quality of the work shows the pride in being true craftsmen. I had the Premium Detailing Package done and the quality of the work was flawless. It's particularly tricky on my SUV because it has a factory matte paint option. Jorge also checked a previously installed PPF application to make sure it was wearing well.

E&R Automotive

4.5

(17 reviews)

They did a thorough inspection and helped me prioritize the most urgent repairs. When I picked up…read moremy car, Isaac and Andrew took 40 minutes out of their day to show me my old, worn-out suspension parts and educate me on what to look for and how to maintain them moving forward. Their willingness to teach me gave me valuable knowledge and total peace of mind that my money was well spent. I really appreciate how well I was treated, and I highly recommend this shop!

I called before for an oil change quote, gave my car details and was quoted $65. I drive 20 min out…read moreto try to support this family owned business, fees and all totaled to $76. For this price I couldve stayed in my neighborhood. I called to see if they'd be willing to readjust and they suggested I come back with the cash, again this should've been mentioned over the phone the first time around. It was a quick service, but as a woman I care more about honest auto service. Would not recommend due to their lack of transparency.

Transmissions of El Paso

5.0

(5 reviews)

Wow I am so happy and thankful to have found this shop !!! I have a 2012 mustang 6 speed that was…read morehaving clutch issues . I decided to take it to the dealership and got charged 2500$ when I got the car back I drove it and right away I knew that the clutch job they did was not done correctly . I was told to drive it for a few months and to just try it out . Well the clutch went bad they told me it was driver error . I let them know that I've only owned manual cars in my 35 years of life and that it was not driver error . Well they refused to fix it so I went to ammco they charged me 1800$ they kept my car for 2 weeks I get the car back and a few weeks later the same issue came up at that point I was going to just give up and sell the car however another soldier I work with told me about transmission of El Paso and to take my car there I took my car there they charged me almost nothing compared to the other shops and absolutely fixed the issue I was having my installing the clutch and flywheel correctly !!!! 10/10!!!

Alex rebuilt the Mercedes Transmission on my 2012 Jeep Wrangler Rubicon. It performs like new. I…read morevery highly recommend him for any of your transmission needs.

A Mobile Tire Guy

5.0

(1 review)

Got a big screw in my tire last night. Reached out to find someone to come repair my tire. This guy…read morecame out and repaired it very quickly. If you ever need tire repaired I highly recommend this guy. The price is worth it.

From the owner: We specialize in, Spare tires,…read more Lockouts, Jumpstarts, New tire replacements, Used tire replacements. Flat tire? Don't move an inch. We'll bring the tire shop to YOU! At AMobileTireGuy, we understand that tire emergencies happen at the worst times - when you're rushing to work, during a rainstorm, or miles from the nearest garage. Why we're different: ✓ FAST response - typically at your location within 30-45 minutes ✓ NO towing costs or waiting at tire shops ✓ FAIR pricing - often CHEAPER than traditional shops ✓ Experienced and knowledgeable technicians ✓ Equipped to handle multiple tire issue on-site ✓ AVAILABLE 24/7, early mornings to late evenings We service all vehicles - cars, trucks, and SUVs. Save our number now before you need it: (915) 297-3094. When that dreaded flat happens, you'll thank yourself.

Champion Xpress Carwash

5.0

(1 review)

I visited Champion Xpress to use a coupon I received for a free car wash. It was a good experience…read moreto visit them to see how they differ from all the other car wash establishments in the city. Champion Xpress Carwash has four locations in El Paso, and this one is their newest one (January 2024). They offer a single-visit car wash or "wash club" monthly membership at different prices, starting at $33/month for unlimited car wash; this includes car wash, wheels, and access to their self-serve vacuums. You can purchase their membership on-site or online. Since they opened, this location has been pretty busy, and their staff seem friendly. This car wash is at a great location; their membership is only a few more dollars than other chain car wash establishments in the area and offers a similar experience.

Low Price Auto Glass

5.0

(1 review)

Excellent customer service. They got me in and out in no more than an hour. They had my…read morewindshield in stock and now my truck looks great!

From the owner: Affordable Pricing in the area with free lifetime warranties on air & water leaks as well as free…read morelifetime rock chip repairs on any windshield.

Extasy Tinting & Accessories

4.7

(40 reviews)

I've been getting all my vehicles tinted at Extasy for over 15 years. Quality of the film used and…read morethe workmanship is top tier. The film used is also warranted, never an issue when filing a claim with him. Recently have bought accessories, floor mats, bed cover and an extended bed cage, from his business also. Competitive pricing and I believe the warranty for these items is extended when you buy from Extasy. I recommend if you want quality tint done on your vehicle, take it to Extasy. Definitely make an appointment because Jerry gets booked up.

It seems as though almost everyone has discovered this place via Yelp. When the guy (sorry I can't…read moreremember his name) who runs the joint asked me how I found this business, I told him as much. He's a real chill dude, too. We had originally set up an appointment for 9:00am. Due to unfortunate circumstances courtesy of Starbucks on Lee Trevino's inept ordering system (don't ask), I was running about 15 minutes late. But luckily the dude was cool with it once he called and I assured him I was totally on my way. It didn't really seem all that busy when I walked in either. And I *think* he was by himself that day. I'm not even sure if other people work there, to tell the truth. But it's my first time so...don't take my word on that. After my recent BMW purchase, I only needed the two front windows tinted. I can't speak for everyone else's experiences. But as far as I'm concerned, the prices here are very fair. I only had to pay $70 for two windows. Granted, I drive a subcompact SUV now but...I'd like to think this place is quite consistent when it comes to pricing. We'll soon see once we take my wife's car in to get all her windows tinted. As you probably already guessed, the job was done very professionally. It only takes about a day and a half or little more for the tint to settle enough to roll down your windows again. Mine had NO bubbles whatsoever. Ultimately, dude did a solid job and the whole thing only took about an hour. I'd recommend this place over the likes of, say...Audio Express any day. I also highly recommend scheduling an appointment beforehand. This guy apparently gets booked up fairly quickly. He can also quote you a price over the phone (or on Yelp). Actually, my quote was originally $5 higher. So, that's good. I'm gonna give Extasy Tinting & Accessories (crikey, that almost sounds like a sexual innuendo) 5 perfectly tinted windows that don't look like bubble wrap out of 5.

United Access - mobilityequipment - Updated June 2026

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