This business should be avoided at all costs. I purchased a Yamaha C5 piano after being assured it…read morewas in good condition. That was completely untrue. The piano I received was not even close to what was represented and clearly had significant issues that should have been disclosed upfront. What happened next was even worse. When I contacted the owner to address the misrepresentation, his response was essentially: "That's what you get for not coming in person." No apology. No accountability. No attempt to fix the problem. Just arrogance and blame-shifting after taking a large sum of money. This tells you everything you need to know about how this business operates. They will say whatever they need to say to close a sale, and once they have your money, you are on your own. Honesty, ethics, and customer service are clearly not priorities here--especially for remote buyers. Selling high-end instruments requires trust. This business destroyed that trust completely. I regret ever dealing with them and strongly warn anyone considering a purchase--do not believe their claims, do not expect support, and do not assume they will stand behind what they sell. There are plenty of reputable piano dealers out there. This is not one of them. Ed, Your response is misleading and omits several key facts. First, the issue is not that the piano is 39 years old. Anyone in the piano business understands that age alone is not the problem. The issue is the actual condition of the instrument, which was not accurately represented. Second, sending photos does not replace honest disclosure. Photos cannot always reveal structural issues, soundboard problems, pinblock condition, or other mechanical defects that materially affect the value and playability of a piano. As someone who claims to have sold hundreds of instruments, you know that. Third, attempting to discredit me personally instead of addressing the condition of the piano says more about your business practices than it does about me. Writing a review about a poor experience is not a "threat," it is consumer feedback. That is the purpose of review platforms. Fourth, the fact that the piano was sent to another dealer is irrelevant. Dealers frequently purchase instruments remotely. That does not absolve a seller from accurately representing what they are selling. If you truly stand behind the claim of "399 satisfied customers," then addressing legitimate concerns about the 400th would be the professional way to handle it, rather than deflecting and attacking the buyer. I purchased the piano in good faith based on the representation provided. Unfortunately, the condition did not match those expectations. My review simply reflects that experience. Michael

After a fire I lost my piano. Ed was so very helpful finding me a replacement. Great company to…read morework with.

This is a fine place to get a piano. Brian was a pleasure to work with. We could not be happier…read more The guys that delivered the piano were very friendly and helpful. They did a great job.

I've used Piano Solutions twice to move an upright piano. Both times I was very happy! They were…read moreeasy to schedule (both via phone and email) and gave prompt replies and quotes. The movers themselves were friendly and professional. They showed up on time, checked out the path the piano would have to move, set up ramps and positioned the truck lift outside. We live on a small one way city street so I appreciated that the movers found a place off the street so traffic could still flow freely. No complaints at all. Fair pricing (I compared quotes from multiple complained each time). The piano was in good hands.

I've been working with David over the past few years to keep my upright Baldwin in shape, and he…read morehas consistently delivered high quality work. He is very communicative, always punctual, meticulous, and fully prepared to handle any piano-related needs. Not long ago, I had a sticking key and a squeaky pedal in my piano, and he successfully fixed both issues on top of tuning the piano to perfection. He treats each instrument as if it was his own, and he is clearly passionate about what he does. Lastly, David is friendly, easy to work with, and very reliable. If I owned a piano store or a concert venue, he's exactly the kind of person I'd trust with all the maintenance work. Highly recommend!

David is very knowledgeable and we have had a great experience having him tune and clean our piano…read more He even took the time to explain how the piano actually works and what parts needed adjustment. I really appreciate his time and expertise and will definitely hire him for any future tuning or maintenance.

Went to CMC for the first time. The gentleman that waited on me was very polite and friendly. He…read moresaid he would be done with stringing my guitar and cleaning/conditioning it in a couple of days (way fast in my book). I'll be back again and not just to pickup my guitar!

I wouldn't recommend to anyone trying to get any work done on your instruments, especially bass…read moreguitars. They don't even have bass amps to plug into to "test out" your bass. As far as the repairs go I went in to have a simple set up for a bass that I had purchased and I figured since it's super close I would give it a try. When I described wanting the action adjusted on the bass they said I didn't know what I was talking about and still felt the need to charge me for looking at it....steer clear.

We purchased my dream piano here about a decade ago after two years of shopping between Chicago and…read moreCarmel. In the following years, Northside has proved they have no desire to maintain quality service, hold to any professionalism or attention to detail, nor any attempt at remedying serious flaws even after my rather pointed Google review, which added up more likes than over 1000 other reviews I've done; seems to me this place takes full advantage of customers. This is too obvious in Northside getting most of their negative Google reviews removed. How could any business go for ignoring legitimate complaints rather than responding and proving their goals to improve? It is beyond me. But I digress. We paid very handsomely for a Kawaii K50E Anniversary Edition studio upright. It is still a beauty! Cannot fault the Japanese as the world's greatest craftsman but I certainly can Northside for their full failure to keep to any warranty needs and hilarious mess in tuning services. The first winter as the air dried out, two treble clef keys started making quite audible strained cracking noises during play. I took to Northside's polite pawn sent over still went behind the ears. After she did things and worked the other keys, she admitted she did not know how to fix the issues. Well maybe I'm too aggressive for basic customer support on expensive goods but it felt odd to pay for an incomplete job yet we did, reminded Northside to please send out a capable human for the next tune to sort out the odd tink noises. To this day I can't fathom why you'd rave about what an amazing piano you just sold me and months later send out your tuning tyke who is not trained for the very piano you championed! Here's where it gets good, we were informed we could not use another tuning service in order to maintain the factory warranty through Northside. At the same time, they mentioned then would, then never did use the warranty when the gold finish rubbed off on a pedal. I believe what happened there was good ole fashioned blackmail: you casually threaten loss of services for which there's no intention to provide anyway. The next tuning, guess who showed up? Another high schooler. Finally the third time the actual owner partner guy appears and ruffles all his feathers talking nonstop and spouting salesman's odes to intellect: still did not fix the issues. The next winter my keys were super annoying again which can be heard in my YouTube videos. Let's take a break, because there might be some excuse for my woes if the store experience offered any redeeming charm. Yet take a stop by this State Street downtown house store with the forever "sale" sign stuck out front, trot up the steps and note there's a regulated entry. It is locked. Ring the bell and wait, sometimes quite a while, the maid eventually opens the door. I was actually asked one time "what do you want?" Like really? "Oh I'm sorry I'd like a Strawberry Frosty! Wait, isn't this Wendy's?" What a joke. I can confirm the afforementioned deleted negative reviews are still true. The people here do not seem in touch with general consumer moods or willing to provide experienced responses. Need a keyboard or piano? Try any other store, eBay, Meridian Music, Craigslist, Facebook marketplace, all easier to deal with than Northside. It feels a little guilty putting down a local business; but after a decade of sneaky games and pompous nonsense this feels right on. I highly recommend Kevin Cooney for tuning. He showed up and diagnosed my troubled treble keys and mended them without any obnoxious attitude. I waited for Northside to fix their own piano they sold me for a decade and some local guy named Kevin did it in forty minutes.

I called northside music co. to remove a piano I got saddled with by the previous tenant of our…read morehome. The movers they sent were very professional and careful of the walls and floors, leaving no damage. They were available when I needed them and were reasonably priced. I would call them again.

I didn't actually buy anything, but the staff was very friendly!…read moreThere was a variety of instruments and it was all organized neatly. I also love how there are practice/lesson rooms

Been to Arthur's a number of times with my husband. I always appreciated the bench right inside the…read moredoor when I could sit and read or crochet. This time, however, I was the customer looking to purchase my first ukulele. Emily took all the time in the world with me, answering my 300 questions. I could not have dreamed up a better experience. Thank you