We purchased my dream piano here about a decade ago after two years of shopping between Chicago and Carmel. In the following years, Northside has proved they have no desire to maintain quality service, hold to any professionalism or attention to detail, nor any attempt at remedying serious flaws even after my rather pointed Google review, which added up more likes than over 1000 other reviews I've done; seems to me this place takes full advantage of customers. This is too obvious in Northside getting most of their negative Google reviews removed. How could any business go for ignoring legitimate complaints rather than responding and proving their goals to improve? It is beyond me. But I digress. We paid very handsomely for a Kawaii K50E Anniversary Edition studio upright. It is still a beauty! Cannot fault the Japanese as the world's greatest craftsman but I certainly can Northside for their full failure to keep to any warranty needs and hilarious mess in tuning services. The first winter as the air dried out, two treble clef keys started making quite audible strained cracking noises during play. I took to Northside's polite pawn sent over still went behind the ears. After she did things and worked the other keys, she admitted she did not know how to fix the issues. Well maybe I'm too aggressive for basic customer support on expensive goods but it felt odd to pay for an incomplete job yet we did, reminded Northside to please send out a capable human for the next tune to sort out the odd tink noises. To this day I can't fathom why you'd rave about what an amazing piano you just sold me and months later send out your tuning tyke who is not trained for the very piano you championed! Here's where it gets good, we were informed we could not use another tuning service in order to maintain the factory warranty through Northside. At the same time, they mentioned then would, then never did use the warranty when the gold finish rubbed off on a pedal. I believe what happened there was good ole fashioned blackmail: you casually threaten loss of services for which there's no intention to provide anyway. The next tuning, guess who showed up? Another high schooler. Finally the third time the actual owner partner guy appears and ruffles all his feathers talking nonstop and spouting salesman's odes to intellect: still did not fix the issues. The next winter my keys were super annoying again which can be heard in my YouTube videos. Let's take a break, because there might be some excuse for my woes if the store experience offered any redeeming charm. Yet take a stop by this State Street downtown house store with the forever "sale" sign stuck out front, trot up the steps and note there's a regulated entry. It is locked. Ring the bell and wait, sometimes quite a while, the maid eventually opens the door. I was actually asked one time "what do you want?" Like really? "Oh I'm sorry I'd like a Strawberry Frosty! Wait, isn't this Wendy's?" What a joke. I can confirm the afforementioned deleted negative reviews are still true. The people here do not seem in touch with general consumer moods or willing to provide experienced responses. Need a keyboard or piano? Try any other store, eBay, Meridian Music, Craigslist, Facebook marketplace, all easier to deal with than Northside. It feels a little guilty putting down a local business; but after a decade of sneaky games and pompous nonsense this feels right on. I highly recommend Kevin Cooney for tuning. He showed up and diagnosed my troubled treble keys and mended them without any obnoxious attitude. I waited for Northside to fix their own piano they sold me for a decade and some local guy named Kevin did it in forty minutes. read more

I called northside music co. to remove a piano I got saddled with by the previous tenant of our home. The movers they sent were very professional and careful of the walls and floors, leaving no damage. They were available when I needed them and were reasonably priced. I would call them again. read more

Northside Music Co. moved my childhood piano from Cincinnati more than 10 years ago. Just this month, my DH surprised me by calling them to schedule a tuning. They came in two days. MIlo Mills came after dinner and not only repaired some broken parts but tuned it before he left. He explained the process during each step, and I knew before he started exactly how much it would cost. Once complete, he played so beautifully, it brought tears to my eyes- the piano had not been played like that in 20 years. I will keep it tuned from now on, and always ask to have Milo return. I can't say enough good things about Northside Music! read more

When we first moved to Lafayette several years ago we were looking for a piano so that our kids could start taking music lessons. I dropped by Northside Music and explained to the man at the shop that we were looking for just a simple no-frills piano. The guy spent literally the next three hours talking non-stop about the minutiae of how each piano in his shop was built. I couldn't get a word in edgewise. My kids, who were with me, ended up in tears because they had to go to the bathroom, and I. Could. Not. Extricate. Myself. From. The. Salesman. Actually, I say "salesman" because he seemed completely disinterested in actually selling me a piano, or in hearing about what I was looking for, or what my price range was. He just wanted to hear himself talk about how pianos are built. He didn't seem to even notice or care that the kids were in tears. At a friend's place for dinner a couple of weeks later I asked if they knew where we could buy a piano from any place other than Northside, because I actually feared going back there and wasting several more hours of my life. Our friends hooked us up with some people who were looking to sell their old piano, so everything worked out well for us in the end. We did get Northside to move it for us, and they did do a good job with that. Just don't try to actually buy pianos from them if you value not having your time wasted. read more

I own a 100-year-old Wurlitzer piano that was once my mother's and was kind of shunted off to the side after she got her Steinway. When we got the piano, it was in terrible shape, and I knew it was going to need a huge amount of work. In 2015, I called Northside for an estimate, and Milo Mills showed up to assess the piano. He spent two hours at our home, explaining not just what needed to be done but what was really worth keeping in the instrument. (Pro tip: these older pianos are made of wood and metal, not plastic, and even a new piano won't have these kinds of features.) Northside came for our piano last November and we visited it several times at their workshop on Columbia Street while it was under renovation. They returned it to us in July, gorgeous and gleaming, and have been back twice to retune the new strings. They even found an authentic decal for the underside of the keyboard lid and threw in an antique mahogany bench that matches the piano! Now I have an instrument I thoroughly enjoy playing that is a beautiful addition to my home. Completely worth the wait and the money. I would recommend Northside Music to anyone who thinks that an old piano isn't worth saving. I am a total believer now! read more

We went to Northside Music Company to look at pianos to purchase. Mr. Mills was so friendly and helpful that he made the visit and the shopping experience a pleasure. We learned so much about the different brands, the piano brand history, and about each instrument that they carry in-house. This piano shop is a gem in Lafayette. You can tell that they love working with the public and their customers. read more