I had been a customer for several years, having my unit serviced twice per year as part of their…read moreregular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12/25- The unit was working perfectly fine before the technician showed up for my regular maintenance check. He was taking longer than normal, and before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He then offered to bring heaters over but given the time, I told him I could get them over the weekend as I had to leave for the evening. 12/13/25- The next day (Saturday), I called to ask them status and to drop off the heaters that were offered. There was no mention of a cost for this. After they arrived (it was again after 6:30pm by the time they arrived) and set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day, but I find it frustrating I even had to make that call after they were offered. 12/15/25- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. In late January 2026, the unit stopped working again, but I called another company who was able to come out, diagnose the issue and resolve it timely. They even had availability to make appointments on the weekends unlike Air Care. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

If i could give 0 stars i would. Don't use this company. I was paying monthly to keep my system…read moreworking and do preventive maintenances when the season changed. Long story short. The technician who came out, told me that my blower wasn't working. I explained to him that i have been using my system all winter and the morning that he came out, and all of a sudden, my unit is suddenly broken. He was very offended ,and told me that he could leave and have someone else come out. I agreed and immediately called his company, and they sent his supervisor out. The supervisor checked the system and said that he accidentally disconnected the wire to my blower. If I didn't speak up, they would have ripped me off for thousands. They were apologetic only because they got caught trying to scam me. Use at your own risk.

I would have rated this a zero if that was an option. Stay away! I had a late afternoon appointment…read more(3pm) and when I got home they was a no show. I called to see if they were still coming and the technician said they tried calling twice and I didn't answer so they decided to go home. I asked why they didn't leave a message and they said they don't leave messages and that I would need to reschedule since they don't do late appointments. The technician was rude and didn't seem to care. Why do they call them 24 Hour Air? Accountability? Leave a message if someone doesn't answer. Bottom line is technician was rude. If you don't do late appointments then don't schedule them. Do better.

Stay away from 24 Hour Air. They completely misdiagnosed our furnace system failure. The technician…read morethey sent to our home was rude and did not seem to care about doing a thorough job. We ended up getting quotes from several other HVAC providers, ALL of which were leagues better than this shoddy company. They are a dishonest company so consider this review your advance warning to find someone else.

Viktor is amazing, as Is the staff at central. Most importantly, they are honest and price for…read moreservice is reasonable. We had them repair a brand new AC, under warranty, that was installed by a different company whose price to fix was ridiculous. Central provided a free estimate, photos and estimate. So glad we found Central!

A six months maintenance call ended with a $2,000 quote for repairs…read more A second opinion from another company resulted in a bill of $200, with the comment that none of the recommended repairs and replacement parts were necessary!

**WARNING!** If I could give this company negative five stars, I would do it. I hired Mark Kinney…read morePlumbing Heating & Air to simply install a new HVAC system in my brand new home with all of the ductwork already ran. In all of my 40 years working in mechanical engineer field, and building houses, I've NEVER had a contractor this bad. First off, I told him what my budget was, and he said he thought he could do it for that. When he "almost" finished (he ever finished) the installation, he handed me a bill that was MORE than double what we agree on. But given the time he spent, I didn't argue with it, I paid it. When we cranked the system up, it started blowing hot air even when the cooling was on. That told me the emergency heat strip was on. My $280 electric bill for 4 days running also confirmed this, and we had not yet moved into the house. He wired it wrong! Heat strips running 24/7 has burned more than one house down, not to mention the four digit electric bill's you'll get. Now the lies start - I ask him to come out and correct it. He said that he would, and said he would be out Saturday morning. He texted me and told me he had an emergency job he had to take care of, and I understood. The next week, he said he would be out on Saturday. Saturday comes, and he texted me and said he had another emergency. The following week, he said Saturday, and a no show. Two weeks later he said he would be out Saturday, he texted me saying he had an emergency and would get back to me. The problem is he kept having the same exact emergency with the same client, and even said that THAT client was more important than I was. This last exchange was Oct. 14th, and as I write this, it's March 23rd, over 6-months! He also admitted he broke the TXV valve, so he knew of this issue as well. Totally Trashy - Mr. Kinney also decided to clean his work van out since I wasn't around that day, and throw the trash in half of a bay in my garage for my wife and I to pick up. In the three foot pile of thash, was over two cases of Miller Lite beer cans (DUI???), over a carton worth of cigarette butts (he constantly smokes), rancid food, parts from toilets, insulation, metal duct, pieces of broken used sewer pipe, oil, and who knows what else was in all of that. There was so much trash that it filled four 55-gallon contractor trash bags. Oil and liquid from the food bags, beer, etc. penetrated the concrete, and the smell is still there to this day, and we can't get it out. I will be filing a complaint with the South Carolina licensing board against him, and my attorney has been made aware of this as well. I've had to hire another contractor and will be seeking reimbursement for the new contracto's services. And if necessary, legal fees. -Jeff Cox

My garbage disposal starting leaking for a few weeks now and I decided to get a replacement. Mark…read moreKinney was the first number I called since I usually go on craigslist for my references and he was the first of second choice because of his ad. I called him and he picked up right away. He answered all of my concerns about the type of disposal I currently had and what I needed. I told him I'd call him back once I got my spouses opinion on what to do next. Next thing I know, Mark texts me back after i sent him pics of my current plumbing issue and he tells me upfront possible cost of the item, how long it may take for the install and removal, and cost for labor. Even though I decided I wanted to attempt to install it myself later on during the day, there were no hard feelings and he remained professional and informative throughout our interactions. I have his phone number saved for future plumbing needs. I appreciate his patience with me and I would recommend him to anyone.

Our air conditioner died and we have a very narrow AC cabinet. So they helped pick the right unit…read moreand installed it. Ramon and his team worked hard until the job was done. I appreciate their responsiveness and would call them again!

I was searching for remodeling contractors upon which I could entrust the reconstruction of my…read morehouse and Like Father Like Son proved to be my salvation! Ramon, the owner, is a nice guy and a great professional. He cares very much about details and always provides the best solutions. His crew did a remarkably good work and the final result surpassed my expectations. I haven't worked with better remodeling contractors until now.

Trinity Mechanical did an excellent job on my HVAC unit at my house. Chris saved me thousands of…read moredollars on on what other companies wanted to charge me. He was very professional, very knowledgeable, transparent end efficient. I highly recommend him and the company he works for to others. My AC is running better then it did when it did brand new when I had the house built. They are willing to go the extra mile. Thanks helping me get my old AC running better than ever!!!!

Chris (the owner) came to service my two HVAC units on Saturday, July 4, 2026. Before leaving, he…read moreinformed both my sister and me that he was unable to fully assess the systems due to the extreme heat and suggested that we contact him if there were any issues. At that time, the air conditioning inside the home was working. Shortly afterward, we both left the property because our family member, who owns the home, had been hospitalized after suffering a stroke. I returned to the home on Thursday, July 9, 2026, and discovered significant water leaking from the ceiling. Initially, I assumed the damage was related to the heavy rainstorms that occurred on July 5 and July 9. A locksmith who was at the home asked whether the leak might be coming from the HVAC system, but at that point I did not believe it was. I immediately contacted a roofing company, and they arrived the same evening. Although they found some roof-related issues, they determined that the major leak causing water to pour onto the floor and actively leak from the ceiling was located directly beneath the HVAC unit. I was informed that the HVAC drain line could be clogged and that, if the unit had not been properly inspected and cleared during servicing, condensation could have accumulated and caused substantial water damage. I immediately contacted Chris. He stated that he could not return for two days and came back on Saturday, July 11, 2026. After I explained the situation, he advised that he had fixed the issue. However, when the roofers returned, they found additional water damage and active leaking. By that time, the ceiling had become saturated and was beginning to collapse, requiring portions of it to be cut out and removed. Chris then stated: (1) that he could not come out that day, (2) that he was only there to fix the air conditioning and that it was working with no water issues when he left, and (3) that he had completed the job several weeks earlier. These statements were concerning because he had actually serviced the units only four days before I returned to the property and because he had specifically told both my sister and me that he would need to come back and complete additional checks that he was unable to perform on July 4. It is important to note that I do not live in this home, and the homeowner remains hospitalized following a stroke. I paid Chris $600 to service two HVAC systems. As a result of this experience, I have been left dealing with missing ceilings, water-damaged flooring, and thousands of dollars in repairs. I subsequently contacted another HVAC professional who expressed shock that the drain lines and potential clogs had not been thoroughly inspected. What began as a routine service call turned into an emergency situation that resulted in extensive property damage. Based on my experience, I cannot recommend this company and strongly encourage others to seek a licensed, thorough, and professional HVAC service provider. RUN!!! out of thousands of dollars and no way to explain this to my friend in the hospital...