I've been a client at Baywood for 12 years. Donna and Dr Cromer are a little eccentric (which I…read morerespect) because their knowledge and experience is incomparable. They have provided phenomenal care for our dogs and cats over these years. They have a non-evasive, conservative yet common sense approach to pet care, allowing for manageable costs and some OTC or low cost solutions. Dr Cromer has successfully treated several of our dogs with laser treatment for pain/arthritis as well conducted minor surgeries in the office and his annual exams and vax prices are spot on. I'm so grateful for their care and can overlook some of cosmetic nuances of the office because their care is amazing and that's why I'm there.

I took my cat for a first visit the vet walked out of room after examining her. I asked a question…read moreabout a concern I had he paused looked over his shoulder and said he'd already looked at it.

Clean establishment. Tons of parking…read more As soon as you walk in you are greeted by staff. They're all smiles and offer to answer your questions and even give you a tour! The big dogs and small dogs are separated as are the cats. Every breed you can imagine comes through looking for a forever home. The cats have play rooms, with lots of toys, mazes and boxes to keep them busy. It's a lovely place to enjoy cat therapy . The dogs can be walking around with permission to assure they pick the right family. We already have 2 rescues at home but enjoy visiting here on occasion. Great place to go for your next fur baby!

Customer service 0/10. I mean horrible. How would I know I want to adopt a beautiful dog without…read morebeing able to interact with them, when they're able to be seen? I don't know who is in charge of the staffing here for the front desk but it's absurd for the attitude. They make it very unpleasant to adopt. I ask why can't I meet the dog so I can see if it's a good fit? They said "it's very stressful for the dog to come in and out the kennel" which I totally understand, then why offer dog days? Contradiction at its finest!! Anyways beautiful place, beautiful animals, horrible staff

We had a little emergency with our dog so we did not have an appointment, they were able to…read moreaccommodate us anyways, which we are so grateful for. The staff was great and the doctor explained everything and even showed my husband and I what to feel for. The price for the visit was better than I expected especially for our dog being given a shot, and 3 medications! We cannot thank everyone there enough :)

I've been bringing my pets here for about eight years and I can honestly say this place is…read moreabsolutely wonderful. Both Dr. Hightman and Dr. Sadderson are not only knowledgeable but also compassionate and I've always felt my pets were in the very best hands with them. I've had lots of medical things come up with my Doberman and she's always been taken care of and all problems have been resolved. From anemia, to injuries, to random issues. I've seen some reviews mentioning rude front staff but that has never been my experience. Every time I've come in, the staff has been kind, helpful and welcoming. I think it's important to remember that kindness goes both ways. if you treat people with respect, you're much more likely to get it in return. Even if someone has a bad day, maybe just be kind regardless and see how that shifts the tone. The ladies at the office are actually my favorite to interact with, so I'm just really surprised why others would say otherwise. Over the years this clinic has consistently gone above and beyond for me and my pets. I'm so grateful to have a vet I can trust and a team that truly cares. I highly recommend them!

If you're looking for a vet for your sweet animals, I definitely recommend coming here. Dr…read more November has been my pup's vet for years now and he is THE BEST! So sweet and gentle with my nervous pup. He's great at listening to the owner's concerns and addressing them with you promptly. Everyone is kind there from the front desk people to the vet nurses to the vets. I've seen two other vets there before when Dr. November had no availability and they were great as well. 10/10 recommend!!

Wonderful local animal clinic. We've taken all our pets here and are always treated with the most…read morecare by all the staff. They're incredibly welcoming and just a wonderful pet clinic. If you're new to the neighborhood, I highly recommend making this your new animal hospital for your furry family members !

Got our cat fixed was a lot of money cut our cat blamed us then called back 6 weeks later saying…read morethey wanted more money. Do not go here.

I've come here with my dogs for a while and it's fine but today I was charged $72 for a test that I…read moredidn't even know there was a charge for. I called for an estimate and was given a quote of around $70+ meds ($60) and that a test MAY need to be done but they'd give me pricing beforehand. they did NOT. my total was $200. they charged for a "brief" exam and it was still way more than quoted. the doctor said that they know quotes are inaccurate over the phone sometimes and they're working on it but there was nothing that could be done with my bill. why is there an option to get a quote when they don't know what they're talking about?

I was suggested this vet clinic by a friend roughly 2 years ago, and I have not went anywhere else…read moresince. They have an app that makes scheduling appointments a breeze & have competitive pricing. It's about $30 for a nail trim. They treat your pets like family and have always taken very good care of my dog Nova.. she doesn't allow me to trim her nails at home so I always take her here & they always have her back out very quickly and I never hear her scream for them like she does with me! The only reason why they are not getting five complete stars is because at times the receptionist will prioritize the phone customers over the in store customers that are standing right in front of them.

They did an amazing job with a very difficult time for me and my family. Highly recommendread more

I just wanted to say that I had the best experience with Dr. Kaiser. She took the time to explain…read moreeverything and answered all of our questions and concerns. She was very easy going and made us feel very comfortable and did not try and rush us. The receptionist Kathy was a gem.... great experience all the way around. Will definitely go back. Francine H

Absolutely worst vet I have ever been to, she was rude and demeaning. Labeled my dog as aggressive…read morewhen she is not and put her on an aggressive dog protocol where she is sedated unable to walk, barely able to stand, and pooping all over herself. We were told that is how she needed to be for all future visits. Went in for surgery today and we were told her sedatives did not work enough, and because we had questions regarding the care and why the sedatives where necessary she got very rude, passive aggressive, over ruling and condescending. She then said she would no longer see her and canceled our reschedule surgery date after already having us spend 800$ on "necessary" meds and other things. She upsells medications and gives 3 times the amount needed, causing us to spend even more money that was not needed. On multiple occasions she said our dog was aggressive for simply looking at her and told us to watch our hands and face when we have them near her face, she also makes rude remarks in regards to personal relationships. She also refused to do a blood draw because she forced a muzzle on her and then my dog got scared because she wanted it on so tight it broke, they also used multiple leads in different parts of her body to control her when she is just fine on a harness. If you have a large breed or any bully breeds do not being your dogs here as she will automatically label them as aggressive. Below is my baby who is as sweet as can be, she has been mistreated by Dr Kaiser and I would absolutely never recommend this lady to anyone else. Following up on the remark we just got, she just had her surgery done at allied veterinary specialist where I spoke in lengths with them about "possible" aggression, they said that she was very talkative but not aggressive. We also just got an update on the completion of her surgery where the doctor said that they had no issues and they did not need heavy sedation before even going in to the visit. They care and have an overnight required stays but said that due to her anxiety they would rather her be sent home to be more relaxed. They've never said anything about aggressive behavior and know that she has separation anxiety. The anxiety was in her chart and you viewed it as aggressive and ignored everything that we her owners even said about her behavior. She had been seen by 3 vets before we took her to your clinic where they said she was sweet just anxious about being away from us. She was given medications to help with anxiety when we leave her at home, which have been helping. She had no issues going to the vet, she never barked and was always eager to meet the vet and staff and after going to your clinic she was scared to even go inside another one. They went to place a lead on her today and it terrified her because yall medicated her so much placed leads on her hips and neck and pulled from both directions and forced a muzzle on her which traumatized her. Her behavior were different with you because you were more focused on the money going in your pocket then on her needs, dogs know who to trust and who is a good person. Which you are not.

Two of our dogs had gotten into a fight. Our young dog was trying to beat up and take over the dog…read morepack from our other dog. She had ripped open our oldest dog neck and other areas of her body. We rushed her into the vet, and they talk, calmed down our dog, and held her up with care, and cleaned her up very well. They held her overnight and kept us updated on her very consistently. Overall, even when we bring all of our dogs in for regular checkups they are always smiling and talking to us and giving the dogs lots of love and attention. I love the lady upfront with the long brown hair she is always amazing. Not with just us but the wellbeing of our animals. Would definitely recommend coming here. 100%

Checked in at 4:15 with our traumatized cat for a 4:20 appointment…read more We then sat in the lobby for 25 minutes...hello did you forgot about us...until we were asked by one of the front desk staff if we were ready to check out. Oh man...We should have left right then instead of waiting; forgotten for another 20 minutes in an exam room, before making our displeasure known while walking out the door. Communication skill building and customer service training is needed stat!