This bank is always very clean and inviting. The Interior is…read moreexceptionally welcoming as well, as serene employees are truly friendly at this location. I have never had a negative experience coming to this branch.

Have been a member at this bank for about a year now. Love the employees at this particular…read morelocation! Always super friendly and helpful. Glad I made the switch from my old bank.

Not a lot of frills here, but they do exactly what I think a bank should and Petra the personal…read morebanker calls to see if I have any issues and is always quick to say hello when I go in the bank.

i love this credit union!!! michelle mills in hidenwood is a fav! she is knowledgeable and always…read morewilling to go an extra step to help. only downside is no atm.

From the owner: 1st Advantage is the Virginia credit union that offers full banking services and ATM access for…read moreyour convenience. Friendly professionals at our Hidenwood branch in Newport News, VA, can help you open new accounts, apply for mortgages, access wealth management services and strengthen your business with the right solutions.

I would not recommend Langley Federal Credit Union. My experience with them was frustrating from…read morestart to finish. When I purchased my car last year, the dealership sold me a GAP policy even though Langley already offered complimentary GAP coverage. After refinancing through Langley earlier this year, they canceled the paid policy but kept the refund check without giving me any say in how it was applied. They also processed the refinance as a new loan rather than an internal modification (an employee informed me), which erased my payment history. To make matters worse, they falsely claimed I had refinanced the vehicle twice and refused to correct the issue. I've since switched to a new lender and couldn't be happier. Langley's online portal is clunky and not user-friendly, and overall, they are not a lender I would recommend. I also would never consider banking with them.

I had an unsettling experience at the branch on Jefferson Ave yesterday. I went to the bank to…read moreinquire about a credit card statement that was incorrect. I had paid off the account but received a bill that di show the payment they received from me. The teller was helpful but couldn't explain the error so she said I could talk to a banker. The one banker had been rude from the time I entered the building. I sat in the lobby with two other customers waiting to see a banker. after a long wait I went to the office door of the obnoxious lady and asked how long the wait would be as I had another appointment. Shw was sitting in a dark room at her computer doing nothing. She asked for my name. then she looked at her computer and said there are two ahead of you. when I returned to my seat she called one of the customers who had been waiting before I entered the bank. I texted my husband who was waiting for me in the car to tell him about the situation. he came into the bank and we decided to leave and go to another branch. The rude banker was an extremely huge black woman who was so big it must have been uncomfortable for her to walk. She looked like there was a desk under her skirt, her posterior was huge and unsightly. maybe that contributed to her nasty attitude. I will not use this branch again.

The staff is courteous and Jenell in customer service is…read moreprofessional, knowledgeable, warm and friendly; an asset to your company.

My experience with BayPort has been extremely concerning, and the matter has now been escalated and…read morereferred to legal counsel. Over the course of my auto loan, I discovered that the interest I was charged appears to exceed what I understood and documented in my original agreement by more than $3,000. When I requested a copy of the original contract and supporting documentation explaining the charges, I was repeatedly directed back to Courtesy Auto, the dealership where I purchased the vehicle, despite BayPort being the lender servicing my loan. The situation became even more concerning when my vehicle was repossessed approximately five days after a payment was due, despite my contract reflecting a 10-day grace period. At the time, I had only three payments remaining, totaling approximately $990. During the repossession, the front bumper was damaged, which I have documented on video. I later received correspondence regarding approximately $2,000 in charges related to an alleged lapse in insurance coverage beginning May 10, 2026. The vehicle had already been repossessed on May 4, 2026. After I contacted my insurance agent, I subsequently received correspondence indicating that the insurance issue should be disregarded. I have since learned that the vehicle was sold for approximately $7,850, despite my remaining loan balance being approximately $990. I am now requesting a complete accounting showing the sale proceeds, all fees and charges deducted, the interest calculations over the life of the loan, and any surplus funds that may be owed to me. I have retained documentation, correspondence, insurance records, payment history, and video evidence related to these issues. At this point, I have retained an attorney and will allow the documentation to speak for itself. Consumers should be able to obtain clear documentation regarding their own loan without being given the runaround. Based on my experience, I strongly recommend keeping copies of every contract, payment record, letter, and communication when financing a vehicle through BayPort.

Online customer service has been very frustrating. I was on hold for 58 minutes just to check the…read morestatus of my recent checking account application, and I was repeatedly transferred between representatives. Unfortunately, no one was able to resolve my issue, so I eventually had to hang up. I'm very disappointed with the experience. Long life Langley bank.

Let me say that today thanks to two J Clyde Morris location BofA employees: Tiffany Curtis and…read moreMercedes Townes, we were helped way above and beyond the call! I drove to NN from the Philadelphia to help my mother with her finances and did not know we needed nor had an appointment. Tiffany called around to see if any other of the banks had openings and when they did not, Mercedes started completing the forms and Tiffany finished it up... no easy task as it took completing multiple forms and requesting BofA corporate legal to get involved and approve our request. Kudos's to both Tiffany and Mercedes for helping us out so much!! Thanks ladies!

A bank drive thru that has all its lanes open AND has lines that move quickly would've thought?!?!…read more Tellers here a friendly and fast. Lines move quickly. Never have any issues processing my requests. Love the fast service. A bit of a pain to get to when coming off the freeway, you have to quickly cut across several lanes of fast traffic otherwise you have to continue on and pull a u turn.

From the owner: TowneBank opened in 1999 and is now one of the largest banks headquartered in Virginia. Founded in…read moreHampton Roads, locations now stretch from the coast to Richmond and central Virginia, and in North Carolina from the Outer Banks to Charlotte. Our bankers can help you with both business and personal banking services. Along with our talented and experienced bankers, the Towne family of services includes mortgage, insurance and investment specialists who can help you with all of your financial needs. Throughout our growth, we have never lost sight of our roots: local decision-making, community leadership, volunteerism, philanthropy and a culture of caring.

Over 2 years ago, I joined Navy Federal Credit Union after falling victim to a scam from a bank I…read morebelonged to (shall remain nameless). It was pretty quick with no hassles. And I was able to transfer over funds from checking and savings seamlessly. Since then, I've felt pretty comfortable being a member since I was working at NNSY as a Contractor at the time. Recently, NFCU came through for me for two separate situations. First one was withdrawing money for the trip home to Louisiana. Keeping my debit card in my wallet was a must due to a possibility of being scammed. The transaction went without a hitch. After coming back, I requested a cashiers check via their mobile app for rent payment with the complex going through an acquisition. Just like the withdrawal from a week before, seamless. I chose to pick it up at this branch right after New Years with no problems at all. NFCU truly came through for yours truly. I am very fortunate to be a member. Highly recommended :)

Look at all credit card rates through other lenders. Been with them probably 40 years.read more

Terrific customer service here! Every transaction I have ever had here has been friendly and…read moreefficient. The people are knowledgeable and helpful and always have a smile for me. I don't often have need to go into a branch for service, but when I do, I don't dread it like I do at other places.

The only reason it is 2 stars rather than one star is because of the help in April for estate…read moreaccounts. The brokerage account took almost 3 weeks to get resolved. I'm on my second trip back Ive been trying to get a safe deposit box drilled out since they key for it is missing. Back in March and still no date set. The service is disappointing considering that is what they advertise.