My husband called over a week ago to get an estimate for a non-emergency hot water tank…read morereplacement. He left a message. They never called back. Poor service up front, so we went with Jones Plumbing instead. (See my review of their work.) Poor customer service up front makes me question how responsive they would be during an emergency situation or if there was a problem with the install after the fact.

Can't say enough how great working with Corey Fitzpatrick was. Didn't realize that they missed my…read moremessage and immediately came out to check my air conditioning unit and thermostat. Didn't try to sell us anything that we didn't need and when it is time to upgrade our unit gave us options. Later that night I went to change the thermostat out and had issues due to wiring. Spoke with Corey the next morning and he was booked up for at least a week but walked me through finding the necessary wire to hook it up myself. Will definitely be using and recommending them in the future.

Replies to calls and messages quickly. On-time. Friendly. Works quickly, efficiently, and well…read more Wears mask. Knowledgeable, experienced, helpful. Have called him for both household and business plumbing work for decades, and wouldn't want to have to call anyone else.

Had used Mr. Moore previously but possibly he's now retired: all his phone numbers come back as…read more"not in service".

Sherman Seibert installed a Tankless water heater about three months ago. I called two companies…read morefor estimates. Seibert Mechanical was significantly less expense ($2,900) than the other company. They both recommended the same tankless water heater (Navien). I would definitely use them again. He does electrical and plumbing work.

Sherman came to my house this morning to fix some damaged electrical wiring. He did a great job…read moreplus he was friendly and professional. I was very satisfied with his service and affordable prices. I would definitely call Sherman again.

Wonderful service. I called and they came out the next day. Very professional and ready to help…read morewith the problem and made suggestions on how to handle the job. It's nice to find dependable people when you are new to the area. Thanks to Tom and Matt. Susan

Blizzard's is my go to for all my plumbing and heating needs. Tom is a skilled technician. He's…read moreworked on all my bathroom problems and installed our full house air conditioner. He responds very quickly whenever I call. He's also very considerate when working in our home by wearing foot coverings and laying down tarps on the floors and carpets.

Have used Central Penn for both preventative maintenance and plumbing repairs, and they are very…read moreprofessional and note pricing up front. Based on previous experience and calling around to other plumbers, I believe their preventative maintenance is reasonably priced ($125 for 'spring maintenance'). For repairs, they charge a 'trip fee' ($65 at the time of this writing) just to come to diagnose the problem, which again, is about in line with industry standards (some plumbing companies I called were a little cheaper while others were more expensive), though I did find one area plumbing company that will waive their trip fee if they do the repair (David Long in New Cumberland). To me, that's the most reasonable policy. We recently had Central Penn come out to the house due to an issue with our shower plumbing. The handle to turn the water on/off became impossible to turn in one direction. The issue was diagnosed as a bad cartridge, and the technician had the correct part to fix it, which he did in about 15 minutes. At the same time, we had him check our kitchen faucet, which had also had some leaking. This got a little more complicated because of a 'nut' that wouldn't release (no fault of Central Penn), and the technician had to call the manufacturer for instructions because the faucet was under warranty. Acting upon those instructions, we had to wait a day or so for a part to come in, and the initial attempt to make the repair failed (as the technician had suspected it might), so the tech called Moen again to get a different part. Unfortunately, at this point, the kitchen faucet was no longer useable. To make a long story short, due to a large party we were having over the weekend and the lack of availability of a tech to fix the problem prior to said party, I ended up doing the repair myself with the part Moen had shipped to the plumber (I live about 10 minutes from the business, so was able to pick it up), and ultimately, I paid Central Penn about $330 and the only thing we had to show for it was the repaired shower handle (again, a 15 minute job). Throughout the process, the technician was professional and worked with the manufactuer directly rather than making me contact them, which was appreciated, though I did end up having to talk to them myself to get the parts delivered prior to the weekend party (not knowing Central Penn wouldn't be available to do the fix until afterward). In summary, Central Penn was quick to respond to our call, very professional, and discussed pricing up front, but in the end, we paid quite a bit of money and had little to show for it, so we'll probably give someone else a try next time those dreaded words "honey, call the plumber" are uttered in the house. In general, a cheaper route is to use a plumber who is not part of a larger company, but then you will likely not get the response time required to fix the issue quickly. Update 4/14 - Owner of the company, working with Moen, has offered us a new faucet free of charge because he wasn't happy with how this situation was handled. It's the effort companies apply in trying to keep customers happy that separates one from another. Don't know if we'll go for the new faucet, but I've changed my previous opinion, and we'd certainly be willing to use Central Penn again.

Years of solid service, then one maintenance visit, $5k in avoidable damage, and selective silence…read morelater... I used them happily for years on a bi-annual plan with zero issues and would have recommended them without hesitation. That changed after our late-January routine maintenance visit. Shortly after, the AC froze for the first time ever, thawed, and flooded the hallway with significant property damage. A second Central Penn tech came out, flagged restricted return airflow, and recommended adding another return. We got the estimate, requested minor changes for a revised quote - and never received one. During that window of waiting on the quote, the unit froze a second time. Only then did I bring in a 2nd independent licensed HVAC contractor, who discovered the blower fan speed was set incorrectly for the system. Combined with the restricted airflow from the vent being bolted and taped shut, this incorrect and overlooked fan speed was gradually destroying the equipment. Two unit freeze-ups, two Central Penn visits, property damage and two additional visits and repairs from a 2nd contractor left me roughly $5k out of pocket for problems that appear to have started the moment their first tech left in January. * First tech left the filter access door taped and bolted shut, restricting airflow. * Second tech correctly noted the restricted return air but somehow never noticed (or checked) that the blower fan speed was set incorrectly for the system (which one can only assume was correctly set prior to the January visit). At that visit I was given no warning to stop using the unit or any indication that continued operation could cause further damage as every previous visit stated the unit was in correct working order. * When I followed up via email afterwards with a full overview of the situation, they agreed to refund their follow-up visit to the bi-annual maintenance check (which I'm still waiting on the actual money from) I simply asked whether bolting/taping a filter door shut is standard procedure and whether techs routinely verify blower speed. That email has now gone 2+ weeks unanswered. Hard not to read the silence as an unwillingness to acknowledge either issue because of the liability it would create. I'm not asking for perfection. I'm asking that multiple paid maintenance visits catch the obvious things that can destroy an HVAC system, let alone most likely having the techs creating the issues, and that a long-time customer at least get a straight answer when things go sideways. Neither fully happened.

account unit efficiently and with a smile. Tyler is a grea5 asset to Jeff Wilbur Plumbing. Love…read moremy maintenance agreement and the fairness in fees. I HIGHLY recommend Jeff Wilbur Plumbing.

Always great things to say about Jeff Wilbur Plumbing and Heating! They have been taking care of…read moreour home for years! Had a new wood furnace installed DEC 20 and needed it connected to my HVAC. Called Jeff and after a quick inspection, he had a plan a team here very quickly. That wood furnace is a dream and our house is as warm as ever! Jeff, Justin and the team of installers are tops with us! Highly recommended!

Brandon was so quick to respond! Normally when I call any type of repair person, they tell me the…read moreearliest they can help me is days later. Brandon arrived 30 minutes after I called!! That type of service is unheard of today. He also not only fixed the existing problem but addressed ones that could have developed over time. Brandon is now my go to plumber!

Not trust worthy. The Tech, who is not the owner put in a black matt kitchen sink system with side…read moresprayer about a little over a year ago. The sprayer hardly ever worked properly and I just let it go as we were busy moving in to our new home at the time Fast forward a year and I had enough of the problem. I call the Tech back and he takes the sprayer out to his van and less than two minutes, God knows what he did to it out there for a 40$ hit. He leaves and it still is not corrected. After numerous texts and states to me that the system installed was cheap. Apparently his memory failed him, as he was the one who bought the very cheap system and installed it for a rather hefty price. After his rude call to me, I just let it go and I purchased ,out of pocket a new Moen sprayer hand. Benjamin Franklin said that, "Honestly is the best policy". Always be sure to get receipts and paper work for work done which for some strange reason, they just do not supply?