Only smoke shop I trust for 100% real products. Large variety at both shops. Best customer service…read morethese guys go above and beyond to help their customers. Fair prices and any time I've had an issue they've been able to resolve it for me on the spot.

I have to change my review because the customer service here is I more specifically go to the Mira…read moreMesa location, but this review counts for all locations. It's something when other smoke shop employees come here to shop, right? I had a really great experience yesterday. I decided to stop the disposable and get a reusable vape. I was given tips that I would not have been aware of had I bought at other smoke shops.

Best vape shop in San Diego. So helpful, full of products, great customer service!! This is the…read moreonly vape shop I go to.

I've been a customer here for about 10 years, and this was by far the worst experience I've ever…read morehad. On 4/10/26, I went to Vape Smoke Universe to purchase a mod and was also sold batteries for it. After getting home, I realized the batteries they sold me were completely incompatible with the mod. I went back to the store to fix the issue, only to find out they didn't even have the correct batteries in stock. Had I known that from the beginning, I never would've bought the mod in the first place. I then had to go back home AGAIN to grab the box to attempt a return or exchange, and made a third trip back to the store--all because of their mistake. That's three trips and a huge waste of my time. Instead of properly fixing the issue, their "solution" was to deliver the correct batteries to me later, after I'm already off work, which is incredibly inconvenient. They sold me incompatible products, caused multiple unnecessary trips, and still refused to take accountability or offer any real compensation for the inconvenience. I even tried to exchange for a different mod (with about a $60 difference in price), and they still wouldn't work with me at all. The whole situation made it feel like I was the problem, when this all started because of their error. Very disappointing experience. After being a loyal customer for years, this is how they handle things. I won't be returning and will be taking my business elsewhere.

This was a great shop, one of the best in the areas. Now it has fallen considerably.... I'm…read moresurprised by the lack of basic products this store has, and lack of knowledge the clerks have. No oversized bowls for months No dab tools No dab nails and now no pokers No pokers! C'mon and I went in twice and each time the clerks either have either pretended to or flat out didn't know what a poker was. I asked for a poker and the clerk recommended an ash tray. I was low key flabbergasted. What's next no lighters?

Came in for a disposable, quick and friendly service…read more When I left, I opened the disposable. Turned out to be defective. Called as I was 30 minutes away. Told me to bring it in. Exchanged it for me. No issues. Awesome guy. Also has a nice selection of goods.

My favorite smoke shop in PB! Reminds me of an Apple store but for weed. Everything I bought today…read morewas such a good deal. BOGO free butane, $10 off a silver juul, a beautiful bong for $50, and a good quality Pickle Rick pipe! Thanks Randy for helping me today. Btw their juul pods are only $20 here so I'll be back! They also have a whole side of their store for vaping and hookah if you're into that.

This store promises to exchange vapes that don't work. That is a lie. I brought mine right back in,…read moreless than 24 hours since purchasing because it was defective, and I demonstrated that it didn't work. The girl with the black hair and fake eyelashes claimed that it must've worked properly before, and that I have done something to it to make it not work. They wouldn't exchange the device even though that girl remembered me, I showed them the receipt, and that it was clearly full. Don't come here.

Amazing staff, amazing selection, and excellent prices! Super inviting atmosphere, the gold…read morestandard by which other cigar shops should be judged for a no frills, straight to the point experience!! 10/10!

If you're looking for a chill spot to smoke a cigar and avoiding something pretentious, Liberty is…read moreyour spot. The staff are super welcoming, all their regulars are cool and you'll make a lot of friends here. They got all the top rated cigars and their humidor is well stocked at all times. I find myself here more often these days, hey there's always an excuse to have a cigar right? Great prices, well aged cigars and ample seating. Come chill, light one up and chat away!

This place is my ultimate favorite. Dolly is my favorite budtender. She makes me smile. Love the…read morequick curbside pickup

Helpful and friendly customer service staff. Great sales and large selection of top shelf products.read more

So glad I discovered these guys. I used to buy my Puff Bars and Fuze from the liquor store but…read moreafter having so many fake or dead ones, I had to find a place that actually sells legit stuff. Coworker told me about Illusions and I'll never buy from anywhere else again. Raina is usually behind the counter so it's nice seeing a regular (beautiful!) face even tho it's behind a mask. I've been in at least 30 times and she's always super friendly; asking how your day is going, and gets you in and out as fast as the credit card machine works. A++ my go to spot

Very good selection of vapes and Vape related products. Prices seem to be very reasonable compared…read moreto other Vape shops. I've gone to the staff is friendly and they offer discounts for repeat customers. I like this place.

This place has gotten blatantly greedy. I spoke with the…read moremanager, who casually admitted they eliminated the friends-and-family discount without bothering to inform customers. Instead of taking responsibility, he blamed his own employees for "abusing" it--an excuse that says more about management than anything else. Prices here were already higher than competitors, and now they've stripped away the few perks that made it tolerable. What's worse is the manager's complete lack of concern--no effort to make it right, no acknowledgment of how poorly this was handled. That was enough for me. I won't be back, and I'll be making sure others know exactly how this place treats its customers.

2nd visit to this one & each experience was a pleasant one. This time Jermaine assisted & he was…read morevery knowledgeable & educated as I expect a bud tender to be. Awesome hire for sure . We appreciate your assistance & knowledge Jermaine. Sunday deals 25% off the items in the fridge, which is exactly what I like to hear because that St Ides tea drinks are perfect.