I have been going to the Location in Town East Mall for a couple of years now and I really enjoy…read moregoing here they are so kind and helpful. Make sure that when you go to ask for a beautiful young lady by the name of Brenda. I have always received excellent service from her and she really knows her what she is doing and can answer all of your questions.

Never answered the phone an I don't understand why they can't give me my prescription over the phoneread more

The staff are friendly and always ready to assist. My husband and I both had appointments but I was…read more17 minutes late for mine, completely my fault. But they still saw me with no issue. Also, they have a nice variety of designer frames to choose from. I would give them a 5 star but not everyone is great when it comes eyeglass pickup so had to make a trip back to have my frames adjusted.

I sure wish I could rate this location as a zero. So, 1 star it is. This place took over for Dr…read more Fain and Dr. Hall which I had seen for years. UNBELIEVABLE service. Forced to make an appointment online (fine, okay), and selected the time and date. Showed up and they told me that I missed my grace period (appointment was for 11, but they had 10:40) and that I would need to reschedule. "threw a small fit since I took off work and had an email confirmation for 11am" and they said, the doctor will "work you in, but there is a family ahead of you so be prepared to wait awhile". WHY? I have an appointment. Here's the confirmation. Whatever. Completely done with this place, but needed to let you know I would NOT BOTHER. Staff is rude too.

Super friendly and helpful staff. Quickly adjusted my glasses and made them fit better on my face…read more Also helped me pick out a pair of sunglasses without pressuring me into buying right away. Definitely coming back here for my next pair of glasses.

I went in the get new glass and sunglasses. The associate was friendly and helpful but my eye line…read morewas measured wrong on my regular glasses so they had to be remade. They remade the sunglasses as well which made no sense and just ended up being a waste. It took nearly two and a half weeks for my glasses to be remade. In the meantime I was stuck with my old glasses with an badly out of date prescription. Just annoying and disappointing. I had used a small private shop for my last two pairs and never had a problem. Unless I get a discount that close to being free, I don't think I'll be back for another pair

What an amazing place. Everyone who works there is so friendly and welcoming. It's a wonderful…read moreselection of eyeglasses. I had an appointment with Dr Li and I was so impressed by his knowledge and his bedside manners. This is a drive for me---but absolutely worth it for the high quality service.

Brought both of my sons here for an eye exam and glasses. The staff is friendly. The place was…read moreclean, and I have been back again.

When you just need your eyeglasses repaired, this is the place to go. My glasses almost look brand…read morenew after this! Fast an inexpensive, definitely worth it!

Great people, great service! Love this locally owned business, great place to get my eyeglasses…read morerepaired and perfect for a go-to place in our neighborhood.

I wish there were a way to compliment exemplary service without giving the wrong impression about…read morethe overall business experience. Let's give it a try. After purchasing eye glasses from America's Best C&E over a year ago ... which was not a pleasant experience; I have had opportunity to return for general maintenance (lenses falling out of the frame, nose pads coming off and frames needing to be tightened) three times. This last visit was very impressionable. My frame of mind was I was going to have to wait for a prolonged period of time since I was not making a purchase. This particular location has not been one of my favorite places (high turn over/staff don't really know what to do or how to do it; slow responses to assisting customers; long waits and generally bad customer service). There were some but not many customers being helped and waiting to be helped. To my surprise, I was greeted by Pat and asked if she could help me as soon as I walked through the door. I told her I needed someone to help with my eyeglasses ... the left lens was falling out and the nose pads were missing. She immediately took my eye glasses and asked me to follow her. She began to work on the eyeglasses tightening screws, cleaning and replacing lenses and nose pads. I discovered during the repairs that she was and Assistant Manager. She returned my eye glasses to me in about 10-15 minutes looking as good as new. She was polite, professional and quite personable. I expressed my satisfaction and asked if they had a program that acknowledged exceptional employee customer service. I felt like this store is trying to turn things around and make it a better place in which to do business. Anyone can sell a pair of eye glasses but there is no money in maintenance. They did me a great job. I would encourage potential eye glass purchasers to give them a try. Make sure that you get a very good understanding about the pricing of the least expensive glasses in town.

If I could give NO STARS I WOULD"…read more BEWARE OF INSURANCE FRAUD I am extremely disappointed with my experience at America's Best Contacts & Eyeglasses. My husband and I were both charged over $45 MORE than what our insurance Explanation of Benefits shows we should have owed for our co-insurance amounts. After reviewing the Explanation of Benefits from our insurance company, the numbers do not match what we were charged in office. We have repeatedly attempted to contact the Mesquite location to compare the billing and get clarification, but our calls have continuously been avoided and ignored. Patients trust businesses to bill honestly and ethically, especially when it comes to insurance claims and out-of-pocket costs. At this point, I believe other customers should carefully review their receipts and insurance EOBs to ensure they are not being overcharged as well. Because of the lack of transparency and refusal to address the issue, I am filing a formal complaint and pursuing this matter further with the appropriate agencies and my insurance provider.

Great customer service. High quailty glasses and lenses. very impressed!! Staff is very…read moreprofessional and will educate you on anything you would like to know. I will be a returning patient for years! Thank you Dr. Robertson and Staff!!

From the owner: Rodney L Robertson, ODTG, is a Therapeutic and Optometric Glaucoma specialist. A native Texan, Dr…read more Robertson was awarded his Doctorate of Optometry from the University of Houston College of Optometry in 1986. His practice experience has included externship at Brook Army Medical Center, in excess of 25 years experience as: a contact lens consultant for high volume refractive surgical practices in Dallas, Texas, bifocal, trifocal, keratoconus, high astigmatism as well as post LASIK, RK, ALK, and PRK patients. He has enjoyed helping many patients from far and wide with contact lens alternatives to corneal surgery including: Gentle Corneal Molding, Paragon CRT, Bausch and Lomb ortho-K, Contex OK as well as conventional ortho-k lens. His practice passion is restoring vision to keratoconus patients with the newest technologically advanced contact lens. He co-manages with ocular surgeons to provide the highest quality vision and eye care for refractive, retinal and cataract surgery. His patients come far and wide for his care and continue to express their gratitude for their educational sight saving experience. Outside the office, Dr. Robertson enjoys spending time with his family and many outdoor activities such as fishing.

Do NOT use this company. They are absolutely terrible. Their entire operation is built on passing…read moreblame, dodging responsibility, and acting like basic communication is optional. I went in today for my annual diabetic eye exam. The wait was ridiculous, as always. When I finally got called back, the tech mentioned checking my glasses. I asked very clearly if this appointment was ONLY for my diabetic exam. She said yes. Then she proceeded to give me a full regular eye exam I never asked for. After that, they dilated my eyes and dumped me in a crowded holding area with seven other people, waiting again. Eventually I get put in another room, wait even longer, and a doctor finally comes in and rushes through the rest of the exam like he's on autopilot. I get to the front desk and the woman tells me I owe $114. For what? She says, "the exam and the diabetic exam." Then she tells me my insurance doesn't cover the regular exam. I remind her that I asked before anything even began whether this was ONLY the diabetic exam, and I was told yes. Suddenly it becomes, "Well, since you're a new patient, we always do a regular exam too." Funny how no one bothered to mention that BEFORE doing it. And instead of taking responsibility, she blames the scheduling department -- because of course they do. Passing the buck seems to be their only consistent skill. Then when I asked if my EyeMed insurance would cover anything, she said, "You'll have to ask them." Excuse me? I handed them BOTH of my insurance cards. Any competent office verifies insurance BEFORE sending someone to checkout with a surprise bill. My mom has been a patient there too, and every appointment with her was the same nonsense -- long waits, excuses, and employees who act like they're being inconvenienced by you existing. The only reason I even gave this place a chance is because the provider I actually WANTED to see was booked out for months. This place is a mess, the staff is dishonest or clueless (or both), and they clearly do not care about patients at all. RUN -- do not walk -- in the opposite direction of this place.

Omg , This is a review of the reviews. Wow! I don't think I've ever seen a 1.0 star review on a…read morebusiness, especially a medical doctor review. 1 Star , that's why I read reviews before making a decision . No way and I going to waste my time waiting for a doctor that rushes through an exam with no sense of humor or a staff that act like you're inconveniencing them for coming to their business and making them do actual work. lol thank you Yulp!!! Near miss.

I found this optometrist by searching my insurance providers website (vsp) and they came up as a…read morepreferred provider and have multiple locations. I was under the impression i was scheduling at the oak cliff location on zang avenue but ended up downtown in the reunion tower. This office was a breath of fresh air. Every single person that works here is amazing. I've never had a female optometrist and i loved it. Dr Abraham is amazing. They bought dr jerry Jacobs practice when he retired. Highly recommend this practice!

This review is for the location in Oak Cliff. I am very grateful for the care and concern that was…read moreprovided when a family member needed urgent care. The doctor personally called and got us in quickly. Surgery was necessary so we were referred out and followed up post surgery. All our visits were professionally handled. I also began to visit this location for myself and was provided options, care, and solutions for my eyes. Concerns were quickly addressed with their modern equipment and respectful staff. I will say we met there was a change in the doctors on staff in the recent year but there was no lapse in care. The front office staff are incredibly kind! I would return here among other oak cliff optometrists I have seen, this location is definitely a go-to!

Dr. Kastner is very thorough and makes time to get to know you as both a patient and a person…read more She's really good, highly recommended.

First things first -- I don't give out 5's easily. Once you've given a 5, where do you go from…read morethere? -- only down. I know this goes against social media tendencies -- but enough about me. Jaisy grew up where she works. She is a product of Mesquite school systems. When my spouse set an appointment at an optomitrist associated with Target I was a bit skeptical. I was in for a huge surprise. The place is small. A waiting area is NOT their strong point. Now that I have the negative exposed, let's talk about the total experience. Obiaderi Osakwe aka Obi, is the office manager and the first contact upon arriving for your appointment. She is one smart cookie. She plans to attend medical school. She has worked for Dr. Kastner, O.D. for quite some time. This tells me that a human with a biology degree. working as a receptionist/office manager, seems out of line -- not if you're going to medical school --- a human with a well thought out plan. I can't help but admire her. *** My #4 daughter is a surgeon, I know what it takes *** Dr. Kastner is also a sharp, well designed human. I was impressed with her not being impatient with me for having teary eyes that make it difficult to pick the best lens. Let me tell you why I decided to write the review -- from what I've seen by her previous reviews, she really doesn't "need" mine. Here's why I am here writing this to you. I'm 75 years young. While I have stage 4 pancreatic cancer, I still have plenty of life left in me -- thankful for each day. It finally happened to me -- my cataracs where at a point where they needed surgery. After the deed was done, I had what felt like a piece of sand in my eye. The surgery folks probably thought I was trying to get something for free from them. They disavowed having anything to do with it and washed their hands of the whole affair. At my next exam appointment, Dr. Kastner took about 30 seconds to tell me I had a small sty (I hope I'm calling it the right thing, it was very small outgrowth that shouldn't be there). I'm not blaming anyone from the other company, though I'd never recommend them to anyone I liked. The bottom line is -- I received excellent care from Dr. Kastner and attention to detail from Ms. Osakwe. They make an excellent pair. I can't recommend this duo enough. PS You don't have to take your eye prescription next door to the Target shop.