Issues with billing. I was billed for a visit that had been paid. When I called the office, I was…read moretold to call my provider which I did and was told I did not owe the amount on the date specified on the bill, Dr. actually owed me a small refund. When I called the office to share what my insurance had said I was told no one was available. Aside from the business part, Dr. Parks has a nice personality.

Dr.Parks and her staff are absolutely amazing. She is so thorough and the office is clean and…read morestaff are so respectful. Thank you all for being so great.

My eye doctor is the best, DrKimberly and her staff are amazing and super knowledgeable &…read moresupportive of your questions about your vision. No one was in a hurry to get you done and out. I had Kim, very kind and sweet. I drive from Fort Worth to keep my eye Dr and this staff! I love it here at EyeMax! This is a great location and convenient for families, groups. It's always super clean, easy to move around while you're looking for glasses. An awesome variety of glasses and shades to choose from. Go get an EYE EXAM guys!!

What an amazing place. Everyone who works there is so friendly and welcoming. It's a wonderful…read moreselection of eyeglasses. I had an appointment with Dr Li and I was so impressed by his knowledge and his bedside manners. This is a drive for me---but absolutely worth it for the high quality service.

Great people, great service! Love this locally owned business, great place to get my eyeglasses…read morerepaired and perfect for a go-to place in our neighborhood.

This place is great!! Didn't know about this place until my partner told me about it. Fixed my…read moreglasses..

Great customer service. High quailty glasses and lenses. very impressed!! Staff is very…read moreprofessional and will educate you on anything you would like to know. I will be a returning patient for years! Thank you Dr. Robertson and Staff!!

From the owner: Rodney L Robertson, ODTG, is a Therapeutic and Optometric Glaucoma specialist. A native Texan, Dr…read more Robertson was awarded his Doctorate of Optometry from the University of Houston College of Optometry in 1986. His practice experience has included externship at Brook Army Medical Center, in excess of 25 years experience as: a contact lens consultant for high volume refractive surgical practices in Dallas, Texas, bifocal, trifocal, keratoconus, high astigmatism as well as post LASIK, RK, ALK, and PRK patients. He has enjoyed helping many patients from far and wide with contact lens alternatives to corneal surgery including: Gentle Corneal Molding, Paragon CRT, Bausch and Lomb ortho-K, Contex OK as well as conventional ortho-k lens. His practice passion is restoring vision to keratoconus patients with the newest technologically advanced contact lens. He co-manages with ocular surgeons to provide the highest quality vision and eye care for refractive, retinal and cataract surgery. His patients come far and wide for his care and continue to express their gratitude for their educational sight saving experience. Outside the office, Dr. Robertson enjoys spending time with his family and many outdoor activities such as fishing.

The Sunnyvale location is no longer there. Closest is Tyler. This was my first time to try and it…read morewould have been nice to know when I talked to someone about walk-in appointment and they didn't mention this location wasn't available and hadn't been for 2 years. Please update your site so others don't make the same mistake.

I am so pleased with Carin who works at the Rapid Recovery in Sunnyvale. She is so awesome. She…read moremade me feel so comfortable for my first visit. It felt like I was on vacation. I definitely will be back and plan on bringing others! Thank you again Carin for all of your exceptional service!!

The people are actually very nice but their prices are outrageous. I've been wearing glasses for…read moreover 25 years and have never paid as high a price as I was charged here. I'll never go back.

Paige is rude - The automated system sends out a notifications that your glasses are ready for pick…read moreup TEN MINUTES before they close. I called and said I was 2 minutes away and could they please wait- Paige told me "No" that I would have to be there by 5:59... I asked why the auto system is sending out messages 10 minutes before thy close I was home all day and could come to get them, I will not be home tomorrow and will not be able to get them until Wednesday. Glasses are important - that automated system is set up horribly wrong and Paige's customer service skills need work too

If I could give NO STARS I WOULD"…read more BEWARE OF INSURANCE FRAUD I am extremely disappointed with my experience at America's Best Contacts & Eyeglasses. My husband and I were both charged over $45 MORE than what our insurance Explanation of Benefits shows we should have owed for our co-insurance amounts. After reviewing the Explanation of Benefits from our insurance company, the numbers do not match what we were charged in office. We have repeatedly attempted to contact the Mesquite location to compare the billing and get clarification, but our calls have continuously been avoided and ignored. Patients trust businesses to bill honestly and ethically, especially when it comes to insurance claims and out-of-pocket costs. At this point, I believe other customers should carefully review their receipts and insurance EOBs to ensure they are not being overcharged as well. Because of the lack of transparency and refusal to address the issue, I am filing a formal complaint and pursuing this matter further with the appropriate agencies and my insurance provider.

I was recommended this clinic by a friend, and I'm so glad we came. The doctor was amazing she took…read moreexcellent care of my mom and spoke Spanish very well, which made communication easy and comforting. We didn't have insurance, but they accepted cash payments, which was very helpful. I would definitely recommend this clinic to my family and friends

I have been going to the Location in Town East Mall for a couple of years now and I really enjoy…read moregoing here they are so kind and helpful. Make sure that when you go to ask for a beautiful young lady by the name of Brenda. I have always received excellent service from her and she really knows her what she is doing and can answer all of your questions.

Never answered the phone an I don't understand why they can't give me my prescription over the phoneread more

Dr. Catherine Hall is amazing and the only reason I will continue to go there. The rest of the…read moreoffice is useless. Same as below, I booked an 8 am appointment to get in and out. Instead they took the 8:15 in front of me and it was still 8:25 before someone came to get me. Just had to order the lenses, and they didn't order them pre-cut to the frames I've had for years. I can't log in online because for some reason my information doesn't match, I did verify with the office. I went in and was told their cutting machine was out and a new one was coming in. It's been a week, I left 2 messages, no call backs. I guess I'll get my lenses this morning and drive them out to Forney and have them fitted there. Not sure why the Mesquite office couldn't have done that in the 2 weeks they've had my lenses???

The staff are friendly and always ready to assist. My husband and I both had appointments but I was…read more17 minutes late for mine, completely my fault. But they still saw me with no issue. Also, they have a nice variety of designer frames to choose from. I would give them a 5 star but not everyone is great when it comes eyeglass pickup so had to make a trip back to have my frames adjusted.

Called an made an appointment in Tuesday, and was told they accepted our insurance. Now I get a…read morecall roughly 24 hours before my visit to tell me they don't accept my insurance after being told they originally did. Now I've taken off work and used a vacation day and have no Dr. Appt. as needed. AWESOME JOB VISIONSOURCE!!!!!

Great crew here! Maria and Annabelle there at vision works mesquite are fantastic people! They…read morehelped me in my time of need and got me in and out the door in no time flat. Will be doing business here again! Great people, good personalities, and not to mention very beautiful ladies! Thank you girls!