Issues with billing. I was billed for a visit that had been paid. When I called the office, I was…read moretold to call my provider which I did and was told I did not owe the amount on the date specified on the bill, Dr. actually owed me a small refund. When I called the office to share what my insurance had said I was told no one was available. Aside from the business part, Dr. Parks has a nice personality.

Dr.Parks and her staff are absolutely amazing. She is so thorough and the office is clean and…read morestaff are so respectful. Thank you all for being so great.

What an amazing place. Everyone who works there is so friendly and welcoming. It's a wonderful…read moreselection of eyeglasses. I had an appointment with Dr Li and I was so impressed by his knowledge and his bedside manners. This is a drive for me---but absolutely worth it for the high quality service.

Brought both of my sons here for an eye exam and glasses. The staff is friendly. The place was…read moreclean, and I have been back again.

When you just need your eyeglasses repaired, this is the place to go. My glasses almost look brand…read morenew after this! Fast an inexpensive, definitely worth it!

Great people, great service! Love this locally owned business, great place to get my eyeglasses…read morerepaired and perfect for a go-to place in our neighborhood.

Great customer service. High quailty glasses and lenses. very impressed!! Staff is very…read moreprofessional and will educate you on anything you would like to know. I will be a returning patient for years! Thank you Dr. Robertson and Staff!!

From the owner: Rodney L Robertson, ODTG, is a Therapeutic and Optometric Glaucoma specialist. A native Texan, Dr…read more Robertson was awarded his Doctorate of Optometry from the University of Houston College of Optometry in 1986. His practice experience has included externship at Brook Army Medical Center, in excess of 25 years experience as: a contact lens consultant for high volume refractive surgical practices in Dallas, Texas, bifocal, trifocal, keratoconus, high astigmatism as well as post LASIK, RK, ALK, and PRK patients. He has enjoyed helping many patients from far and wide with contact lens alternatives to corneal surgery including: Gentle Corneal Molding, Paragon CRT, Bausch and Lomb ortho-K, Contex OK as well as conventional ortho-k lens. His practice passion is restoring vision to keratoconus patients with the newest technologically advanced contact lens. He co-manages with ocular surgeons to provide the highest quality vision and eye care for refractive, retinal and cataract surgery. His patients come far and wide for his care and continue to express their gratitude for their educational sight saving experience. Outside the office, Dr. Robertson enjoys spending time with his family and many outdoor activities such as fishing.

The Sunnyvale location is no longer there. Closest is Tyler. This was my first time to try and it…read morewould have been nice to know when I talked to someone about walk-in appointment and they didn't mention this location wasn't available and hadn't been for 2 years. Please update your site so others don't make the same mistake.

I am so pleased with Carin who works at the Rapid Recovery in Sunnyvale. She is so awesome. She…read moremade me feel so comfortable for my first visit. It felt like I was on vacation. I definitely will be back and plan on bringing others! Thank you again Carin for all of your exceptional service!!

Paige is rude - The automated system sends out a notifications that your glasses are ready for pick…read moreup TEN MINUTES before they close. I called and said I was 2 minutes away and could they please wait- Paige told me "No" that I would have to be there by 5:59... I asked why the auto system is sending out messages 10 minutes before thy close I was home all day and could come to get them, I will not be home tomorrow and will not be able to get them until Wednesday. Glasses are important - that automated system is set up horribly wrong and Paige's customer service skills need work too

Well I called to make an appointment have insurance well for some reason they couldn't do their job…read moreand kept saying no can't find anything the lady I spoke with said she would call the number to speak with insurance . Later I called back and another lady was so rude when I tried to explain she said no if we already looked then pretty much idk ..so I will take my money somewhere else who are willing to help a customer and do their job to call insurance which I had done so if I could give. 0 I would ...

I wish there were a way to compliment exemplary service without giving the wrong impression about…read morethe overall business experience. Let's give it a try. After purchasing eye glasses from America's Best C&E over a year ago ... which was not a pleasant experience; I have had opportunity to return for general maintenance (lenses falling out of the frame, nose pads coming off and frames needing to be tightened) three times. This last visit was very impressionable. My frame of mind was I was going to have to wait for a prolonged period of time since I was not making a purchase. This particular location has not been one of my favorite places (high turn over/staff don't really know what to do or how to do it; slow responses to assisting customers; long waits and generally bad customer service). There were some but not many customers being helped and waiting to be helped. To my surprise, I was greeted by Pat and asked if she could help me as soon as I walked through the door. I told her I needed someone to help with my eyeglasses ... the left lens was falling out and the nose pads were missing. She immediately took my eye glasses and asked me to follow her. She began to work on the eyeglasses tightening screws, cleaning and replacing lenses and nose pads. I discovered during the repairs that she was and Assistant Manager. She returned my eye glasses to me in about 10-15 minutes looking as good as new. She was polite, professional and quite personable. I expressed my satisfaction and asked if they had a program that acknowledged exceptional employee customer service. I felt like this store is trying to turn things around and make it a better place in which to do business. Anyone can sell a pair of eye glasses but there is no money in maintenance. They did me a great job. I would encourage potential eye glass purchasers to give them a try. Make sure that you get a very good understanding about the pricing of the least expensive glasses in town.

If I could give NO STARS I WOULD"…read more BEWARE OF INSURANCE FRAUD I am extremely disappointed with my experience at America's Best Contacts & Eyeglasses. My husband and I were both charged over $45 MORE than what our insurance Explanation of Benefits shows we should have owed for our co-insurance amounts. After reviewing the Explanation of Benefits from our insurance company, the numbers do not match what we were charged in office. We have repeatedly attempted to contact the Mesquite location to compare the billing and get clarification, but our calls have continuously been avoided and ignored. Patients trust businesses to bill honestly and ethically, especially when it comes to insurance claims and out-of-pocket costs. At this point, I believe other customers should carefully review their receipts and insurance EOBs to ensure they are not being overcharged as well. Because of the lack of transparency and refusal to address the issue, I am filing a formal complaint and pursuing this matter further with the appropriate agencies and my insurance provider.

I have been going to the Location in Town East Mall for a couple of years now and I really enjoy…read moregoing here they are so kind and helpful. Make sure that when you go to ask for a beautiful young lady by the name of Brenda. I have always received excellent service from her and she really knows her what she is doing and can answer all of your questions.

Never answered the phone an I don't understand why they can't give me my prescription over the phoneread more

The staff are friendly and always ready to assist. My husband and I both had appointments but I was…read more17 minutes late for mine, completely my fault. But they still saw me with no issue. Also, they have a nice variety of designer frames to choose from. I would give them a 5 star but not everyone is great when it comes eyeglass pickup so had to make a trip back to have my frames adjusted.

I sure wish I could rate this location as a zero. So, 1 star it is. This place took over for Dr…read more Fain and Dr. Hall which I had seen for years. UNBELIEVABLE service. Forced to make an appointment online (fine, okay), and selected the time and date. Showed up and they told me that I missed my grace period (appointment was for 11, but they had 10:40) and that I would need to reschedule. "threw a small fit since I took off work and had an email confirmation for 11am" and they said, the doctor will "work you in, but there is a family ahead of you so be prepared to wait awhile". WHY? I have an appointment. Here's the confirmation. Whatever. Completely done with this place, but needed to let you know I would NOT BOTHER. Staff is rude too.

Great crew here! Maria and Annabelle there at vision works mesquite are fantastic people! They…read morehelped me in my time of need and got me in and out the door in no time flat. Will be doing business here again! Great people, good personalities, and not to mention very beautiful ladies! Thank you girls!

Called an made an appointment in Tuesday, and was told they accepted our insurance. Now I get a…read morecall roughly 24 hours before my visit to tell me they don't accept my insurance after being told they originally did. Now I've taken off work and used a vacation day and have no Dr. Appt. as needed. AWESOME JOB VISIONSOURCE!!!!!