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    Messenger Family Dentistry

    5.0 (1 review)

    Services - Messenger Family Dentistry

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Messenger Family Dentistry Photos

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    6 years ago

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    Lane & Associates Family Dentistry - Our Doctors and hygienist are highly trained in all areas of dental health needs. Ask them any questions you have!

    Lane & Associates Family Dentistry

    3.5(28 reviews)
    1.9 mi

    Don't be fooled by the grand size of this business, instead be thrilled that Lane Associates can do…read moreit all. From cleanings to crowns, the staff has you covered. Front desk is efficient and helpful. A special shout out to my hygienist, Jimena... she's the best! And also Dr. Webb. This is a great team I've managed to score. So happy we found this practice on Miami Blvd in Durham.

    I want to start by saying that I genuinely really liked the dentist and was happy with the care I…read morereceived. My negative experience has nothing to do with the dentist personally or the quality of the dental work. My issue is entirely with how the estimate, insurance timing, and billing were handled. I had never needed a root canal or crown before, so I was relying on the office to help me understand the process and what I could expect financially. I had already paid almost $2,000 toward my dental care based on the information and estimates I was given. I was then left with an unexpected balance of nearly $700. What makes this especially frustrating is that this treatment was done less than two weeks before my dental insurance plan reset. Had I understood how the billing and insurance processing would affect my out-of-pocket cost, I could have waited less than two weeks and potentially paid significantly less. I would have appreciated someone explaining that to me and giving me the option to decide whether to proceed immediately or wait until my benefits reset. I completely understand that insurance estimates are not guarantees and that offices cannot always know exactly what insurance will pay. But that is exactly why communication and giving patients options are so important. When someone has never been through this type of treatment before, they don't necessarily know what questions they should be asking. What disappointed me most was how the remaining balance was handled afterward. Within just a couple of months of having the crown completed, the nearly $700 balance was sent to collections. After already paying almost $2,000 and receiving a substantially different final cost than I expected, I would have appreciated some understanding and an opportunity to discuss the discrepancy and payment options before having the account turned over to a debt collector. I really did like the dentist, which is why this experience is so disappointing. I don't expect a dental office to predict exactly what an insurance company will do, but I do expect transparency, communication, and the opportunity to make an informed decision about my care. Had I simply been given more information about my benefits resetting in less than two weeks, I could have made a different financial decision and potentially avoided this entire situation--including being sent to collections. I hope the practice considers improving how it communicates estimates, insurance benefit timing, unexpected balances, and collection procedures. Patients should be given the information and options they need to make informed decisions about both their dental care and their finances.

    Photos
    Lane & Associates Family Dentistry - At Lane & Associates Family Dentistry, WE love to make you smile!

    At Lane & Associates Family Dentistry, WE love to make you smile!

    Lane & Associates Family Dentistry - Our assistants and treatment coordinators review all treatment plans with you.

    Our assistants and treatment coordinators review all treatment plans with you.

    Lane & Associates Family Dentistry - Our office is located on the first floor of the building to the left when you walk into the lobby.

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    Our office is located on the first floor of the building to the left when you walk into the lobby.

    Messenger Family Dentistry - generaldentistry - Updated September 2026

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