See their unprofessional response from "Tim J".. They most certainly did do sloppy workmanship at my residence.

Called a little after 8:00 am and they were here by 9:00 am! After diagnosing the problem, he always communicated to me what caused the issue what he was doing to fix it. Then he shared the measures to prevent future issues! Any time he walked in or out my house, or needed an entry to another room, he made sure I was okay with it! Their service name is so fitting, because he was a God send! He restored my faith in repair men, and that everyone isn't trying to take advantage. read more

Messiah Heating and Air literally saved my summer. I had gotten a quote $1300 and incorrect diagnostic from Clout heating. Mr. Messiah and his team came into my home and took his time to find out why my fuse kept blowing on my HVAC and got the job done. Guess what the price was amazing as well. I would definitely recommend this business to anyone that is having issues with their HVAC System. He was very professional as well. Thank you Mr. Messiah Happy customer! Latrevia read more

Do yourself a favor and don't use this company. We were told our five year old air conditioner needed to be replaced. We hired this company and trusted our project would be handled with professionalism and by experts. One month after installation the unit started to leak and cause damage to our insulation, drywall and electrical fixtures. We called the owner at 8pm on Sunday and he answered but immediately became angry that we called on Sunday and became lousy defensive about our complaint. He refused to listen to our description of what was happening. We hung up the phone shocked at how he handled the call. He called back to say he would send someone in the morning. Despite his anger, we still allowed his worker to return to our home to check out our complaint. His worker told me that the pvc pipe was not angled properly during installation of the new unit. He promptly repaired the pipe without charge and referred me back to the owner when I asked about the resulting damage. The owner angrily refuted what his worker told us and said it was not his responsibility to flush or alter the drain lines, even though he installed a new unit. We were not charged for the additional work, which led us to believe they should be responsible for the the damage. He outright refused to make any repairs. The level of unprofessionalism is too high to use this company. We won't ever use them again. read more

AVOID AT ALL COSTS. Every negative review on Yelp is accurate. My warranty company had Messiah Heating and Air send a technician to my house this morning to trouble shoot a short-cycling furnace. 1. After I showed the Tech. where the thermostat was, he proceeded to walk on my recently cleaned beige carpet with his work boots on. Every single other HVAC company that has ever been here has 'booties' or shoe coverings to protect customer's carpets. 2. After I described the issue to the Tech, he told me that I had to pay up front before he could inspect the system. In the 16 years that I've had techs at this house, that has never happened. 3. I explained to the Tech. that the furnace was short-cycling, when it would come on, but that the issue was intermittent, typically only when it was very cold outside. For whatever reason, the system is not short-cycling when it is warmer outside. The system came on this morning, and after cycling it a few times, the Tech told me that there was nothing to check since it was working. I explained again that the issues was intermittent, and he said there was nothing for him to do, even though I asked him to check the flame sensor and wiring, etc. 4. As the Tech was preparing to leave, I asked for a receipt, and he told me that he couldn't give me one. That is just bizarre. Never had that happen, ever. 5. This may seem trivial, but the Tech's company shirt was filthy. I get that HVAC is a dirty job, but appearance means a lot when technicians are in people's homes. read more

Not timely, and tried to replace entire system when it wasn't needed. I scheduled an appointment for the owner to come out between 3-5pm on a Friday. At 5:30 he called and said he couldn't make it, and that he'd be out first thing in the morning. I didn't hear from him until 1pm the next day. When he came out, he spent a few minutes looking around, then said I needed to replace the furnace and thermostat (the thermostat was a 3 year old Honeywell). Quoted me $2250. I had a 5 star rated company come out for a second opinion. They fixed the wiring in my thermostat and the AC worked. I paid a service charge of $85. The repair guy said Messiah clearly didn't know what they were doing. All the technician at the 5 star company had to do was use a voltage meter at different parts of the system to figure out the problem. read more

DO NOT USE this company! WORST customer service ever. Installed a new AC unit and did not properly reconnect the drain line. Created a leak and then blamed it on us said it was a clogged line. His own tech said it wasn't a clogged line. Lesson learned. I will never use nor recommend to anyone. Will yell at you over the phone and won't let you get a word in. Even threatened me. Will be suing to recoup damages. FYI - NOT a 24 hour service either. read more

Unfortunately, my AC went out on a Sunday but thankfully for a little extra Messiah H&AC will take good care of you. I got an answer right away and they had a tech over within the hour. It was a quick fix and a very good experience for us! read more

This place is a joke! They kept me waiting all day and then was over 2 hours late. Tell me that the problem is just replacing the compressor but want to sell me an entire $6000 system. I ask for the compressor to be fixed only and the OWNER tells the tech no they won't replace just the compressor, I can call someone else of my warranty company. They don't want to provide a service unless you want to replace everything. DO NOT USE THIS COMPANY! read more

I'm admittedly surprised at all the negative reviews! We had to have our system replaced (furnace and ac unit) and they gave us a great price. They came out the next day and were here all day. They did run into a couple issues, but they resolved those issues. We had to have them back out the next day to check something, but again, it was resolved and we've had no issues since. read more

Had an issue with my hvac system at one of my rental properties. He was referred to me by my home warranty company. When I called him he rushed me off the phone, and said that he'll go by the property the next day. He sent someone, didn't get a name. But the tech only caused more damage by poking a hole in the ac duct in the room where the ceiling was already caving in, which caused so much water to pour out all on the floor. Once he finished that havoc he then left black tape for my tenant to go back up into the attic to put tape on a leaking pipe. Btw the problem was never diagnosed, nor was it fixed. Only caused water to leak in other areas of the ceiling. Thanks for an awesome horrible experience. read more

Please do yourself a favor run for cover this is the worst experience I ever had with any air and heating company I should have just bought a box air conditioner if I had to have them come back to my home . Which is the most horrible experience ever had was unprofessional his Clothes was dirty shirt had stains on it . And the worst thing is he lied to me. He really didn't do anything or about your horrible service read more

The owner came and he was extremely rude, left without doing any work on the furnace, and demanded to be paid. Avoid this company! read more

Please read this genuine review before calling!! This company (if you want to call it that) has been the worst ever customer experience that I have ever had. Ben came out to diagnose a unit that was getting no heat. We were told that we needed a new unit, which we knew already from prior companies who told us this before. We signed up to pay $4800 for a new unit, it has been a nightmare since . This company has had to come out (reluctantly) 8 times since then, BECAUSE WE STILL HAVE COLD AIR. First the incompetent workers said they left refrigerant out of the system because it was to cold to put more in, (that was a lie), then the next time the heating strips were not connected (What? How?), the next two times the wiring wasn't correct according to them (that was a lie). After coming home on the 26th (day after Christmas) they replaced the thermostat 4 different times it still doesn't work. So at this point, it's time to pay the professional (well known) companies for a diagnostic, and see what's really going on. After having those companies came out of course Ben didn't know what he was doing comes to find out. The installation was terrible, I cannot disclose any of the problems that were really wrong, because we are in the process of going through legal matters, but the system was not set up to be efficient, rendering the new system as a brick. Just know there was about 4 things that this company made a mistake on. Bad customer service examples : I own a service based business, and I know sometimes you run into problems, it's not about the mistake, it's about how you deal with it. - he had an attitude for us calling over night (his business is listed as 24 hours) - He over talks you and does not let you get one word in - He deflected responsibility and put it on the "not included" thermostat. Who puts in a system and complains about putting in a $30 thermostat? - He hung up on us 5 times - His workers left the site without fixing our issue because we asked, "do you know what your doing?" (After they had been out more than 6 times - He told us he was done with us even though there is a two year warranty on parts and labor - After a month of having the system, he tells us "call the manufacturer" Wow, if you go with this company, you are making a big mistake and you can expect to have terrible problems if you have an extensive issue. Negative stars, they shouldn't even be in business read more

The service manager, Ben, told us we needed to replace our furnace and AC unit. The new unit they installed did not work. They were out 8 times over the first two weeks but could they could not get it working. Ben eventually told me to hire someone else and he would pay for the service call. The other company was able to diagnose the problem quickly (improperly installed drain hose). Save yourself the hassle and call someone other than Messiah. read more

Stay Away. The guy came and charged me 105 dollars to turn on the breaker and said that was wrong with the unit. When I called back and said it is not working he told me to get a new unit and there is nothing they can do to fix it. Considering I have rental units with much older AC units I know he is full of shit. Finally whenever you see someone use a religious name for their business RUN. They are crooks. read more

In order to fix my AC, they told me I need a new furnace (bc the blower it was not working and freezing my lines). I got a new furnace unit from them and it NEVER worked. NOW, big surprise, they are telling me I need to fix my AC Unit!! Do not use them! read more

My AC stopped blowing cold air Memorial Day weekend. After getting the run around from a few other companies and being frustrated with those that didn't serve my area, I found Messiah. Left a message after 7pm to schedule a service visit, and less than 5min later I get a call back and he agreed to meet me before i left for work the next morning thankfully. He came promptly at 7:30am and explained my issue. Gave me some options and a really competitive quote. Even provided me with a temporary fix while I thought it over. I'm still weighing some options, but he is definitely a front runner for the job. I even referred my mom to him! read more

This company is unethical. The part that bothers me is as a fellow African American wanting to provide him business all I ask is that the owner be honest with me. I will not go into details, but I will say this. You can at least give me all my options before trying to fleece me. Secondly, the problem was on the inside not in the outside unit! Totally disgusting! He recommended we buy a new outside unit when we did not need it. So I called a white HVAC Vendor. How about he was honest and gave me outstanding service. This is a true story! read more

My upstairs unit went out today and I was distraught, to say the least. It was late in the day, so I started Googling and making calls. I saw the great reviews for Messiah Heating & Air and decided to give them a call. Ben answered and said he could come to my home in an hour! The pricing was reasonable, especially considering it was after hours. Ben was great and had the job done very quickly! YAY, I have air again! Thank you so much Ben and I will definitely recommend you to others! read more

Has no clue how to repair a heat pump. He came to my house last year on a freezing heat pump that was less than 5 years old. Without doing any tests, he said that it was the Defrost Board. He ordered a new one from the manufacturer and returned to install it a few days later, but the unit still froze. He came back one more time and stated that he would request a new board in case the one he installed was defective. He never came back despite several calls and text messages in which he said he would return. His only response before he never returned was that if a new Defrost Board did not work, I have to replace the whole unit because the coils are likely leaking. I told him to test the pressure and he said it was fine. Anyway, I have since found that the most likely problem is a reversing valve or the solenoid coil. These are two things he did not test...I watched him throughout. My opinion is that he has no clue how to go through the checklist to fix a heat pump. Really unfortunate experience. I would not call again The fix was a $20 solenoid coil that I replaced myself. The guy charged me a service fee plus installation of a defrost board that was not the problem. What a shame. read more

I called this company last month to assist me with my A/C unit. I know nothing about A/C units. Upon coming out, the technician (who has identified himself as the owner) said that my thermostat needed to be changed and my freon was low. I paid for the freon to be charged and ordered a new thermostat. The next month, I experienced the same issue with my A/C. The technician/owner came out and told me that I needed a new A/C unit. He quoted me one price for cash ($3850) and another for financing ($4500). Upon checking his website I noticed that he advertised a 60 month finance option that was supposed to be the same as cash. I called the number on the website to verify the information and he then identified himself as the owner. He told me that based on where I lived, he knew that I was likely a first time homeowner and couldn't afford his "real" price, so he was trying to give me a break. I told him that I get estimates no matter what when the cost is over a certain amount. He told me that since I had such a problem then the price was $4500 no matter what. He told me that he really doesn't even work with people in the Lithonia area anymore because "they really can't afford my services." He also told me that he was running around and was trying to fit me into his schedule as a "favor" for my repeat business. The fact that he was rude, his website didn't match what he was telling me, and that he misinformed me when he originally came out is why I rated him so low. Regardless of the other quotes, I won't return to him. I don't believe in paying to be treated rudely. read more

We determined an issue with the air conditioning late-afternoon. Ben was at our home and had the problem resolved within two hours of our call. I am unsure how their rates compare to others, but I feel I paid a reasonable service call fee for after hours in addition to the actual fee for services done. Ben was friendly and efficient. I recommend Messiah Heating and Air Conditioning. read more

Messiah Heating and Air is open 24 hours. Probably because that's the only way they'll have enough customers to stay in business. The first day, they were FOUR hours late and came in to say we needed new filters and THAT was why the air was freezing up and dripping everywhere. We'd turned it off to stop the freeze ($100 just to come out). The second day, they came to change the filters and were TWO hours late. During this time, I told him that the air still was not working. When I called later to ask if the air conditioning is supposed to start cooling right away with the new filters or if we'd need for them to come diagnose a different problem, the guy on the phone yelled at me in the most unprofessional way I've ever been spoken to by anyone at a company. I hadn't called yelling, I wasn't even mad, and I wasn't blaming them. I just wanted it fixed, even if it meant paying them to take a look and see if there was an additional problem. Instead, I got screamed at by someone who literally said to "call someone else" if I wanted it looked at. I work for a company. We were planning on giving them routine business, at least every 3 months, for YEARS. Great customer service, guys. I'll never use you, again. read more

Messiah? More like false prophet. The only thing that this business did right was respond in a timely manner when my AC unit was down during the summer of 2016. Otherwise, as I found out nearly 2 years later, they were incompetent and not trustworthy. On September 9, 2016, Messiah diagnosed the problem as a worn out capacitor, which the Messiah tech replaced (with the incorrect size, more on that later in review), He then suggested installing a hard start kit for the compressor, which he charged $200 for labor and installation.The part is available from Home Depot for $8.50 (see link below) and the install required no rewiring and was completed in 5 minutes. As I discovered during a service visit from another HVAC company in July 2018, this kit was not necessary on my unit. I called the other company out because I realized that the compressor fan was turning in the wrong direction, pulling in air from the top of the unit. The tech from the other company determined that the capacitor had been wired incorrectly (reversed, and reason for wrong fan direction) and that the capacitor Messiah installed was the wrong size. It should have been a 50 + 5 and instead was a 60 + 5. So because of Messian's incompetence, my compressor was running with the fan in reverse and the wrong size capacitor for nearly 2 years, and on top of that they took advantage of my lack of knowledge regarding hard start kits and cost, to add another $200 to my bill. The other company installed the correct size capacitor, rewired it correctly, and did not reinstall the hard start kit because they said it was unnecessary. This re-work at a cost of $136 would have been unnecessary if Messiah had done the work right the first time. Operating incorrectly with the wrong size capacitor also likely reduced the life of my compressor. Link to hard start kit, the same part installed by Messiah in my unit for $200. https://www.homedepot.com/p/SUPCO-120-288-VAC-1-Phase-Units-from-1-2-10-HP-Hardstart-Relay-and-Start-Capacitor-SPP5/203566154?cm_mmc=Shopping|G|Base|All-Products|All|All|PLA|71700000014585962|58700001236285396|92700010802552403&gclid=EAIaIQobChMI1aHpjP6K3QIV2rjACh06gQQwEAQYAyABEgI9X_D_BwE&gclsrc=aw.ds&dclid=CK72iZv-it0CFcJ4wQodkFYC-Q read more

This was my first time dealing with this company and I will say I would recommend it to others.It was 11pm and my air condition wasn't working and I refused to sleep a hot sweaty night . read more

I called on a week night with a broken furnace and Ben took my call and arrived first thing the next morning. I was on my way out of town and he and his guys couldn't have been more professional and accommodating to my situation. They were fast and courteous, they sent me photos of the finished work as I had to be away while the job was being done. The cost was very reasonable and I am thrilled to have found an honest hardworking business owner who cares about his customers. I will definitely use them when it's time to add central air to my house. They replaced my furnace, added a new thermostat and a condensation unit. Again, I am thrilled with the work and the cost and their professional caring manner. read more

The furnace inexplicably stopped working last weekend. Ben came out within 30 minutes of the call, provided a temporary fix to get us through, and came back on Monday with the part that was needed to solve the problem. Fast service, reasonable price, and great communication. I highly recommend. read more

I woke up Sunday morning to a home that was 78 degrees, when it is normally set to 72. I knew something was wrong. I have 2 roommates and we had 3 out of town guests. Not only were there 6 people in the home, but we all cook up a storm for each other, so no AC was NOT going to cut it. I called Messiah's and expected them to MAYBE be able to see me on Monday, but not Sunday. I was WRONG!! Sure, it cost a bit more, but who cares?! It is Summer in GA and we needed AC, it was worth every penny. They had a tech out to my house and my AC running like new within 2 hours. TWO HOURS!! As long as it isn't an entirely new system, they keep the parts for repair on the truck and can have you up and running in no time! My friends had slept without blankets the night before because it was so hot in the house, but I walked out this morning to see them covered in blankets and sleeping like babies. Thanks Messiah's!!! Not only was my weekend saved, but I think I am set for a long time to come!! read more

Very dishonest individual. He came to fix my heat pump winter of 2016 because the outside unit was freezing and would not defrost. After 5 mins of checking, he said that the defrost board was defective. He charged me not only for the service call ($75), but again to come back and install the board, after he supposedly picked it up under warranty. I ended up paying about $400 total. The heat pump continued not to defrost properly. I knew enough about electronic boards to inspect what he installed. I told him that one of the capacitors on the board was bulging, and it appeared to be defective. I sent him pictures and text messages and suggested that he received a defective board from the factory. He and I exchanged text messages to which he said he would return. I spoke with him and he said I should wait until it became cold again and he would return, but that it was likely the coil, and it was better I installed a new unit. He never returned. I eventually pulled the board myself and found that the circuit was in fact burned. I do not believe he ever replaced it and merely pretended, because he immediately suggested that I needed a new unit when I told him the unit was still freezing. After doing a lot of research, I replaced the defrost board and the thermostat, and it works fine. The old thermostat worked well, so he definitely never replaced the defrost board. Stay away from the guy! read more

Our A/C went out late this past Friday night. We called Messiah Saturday morning and he was at our house an hour later. The issue could not be resolved immediately as they had to order a circuit board for our unit. As promised, Messiah was back today (Monday) with the circuit board and made the repairs. For both visits, Messiah was on-time, courteous and professional. read more

I use this company for the first time the owner was very nasty. That was my fist time and last time using this company.

Women be careful of this company. I do not think Mr. Ben Parrish understands repairs on the Heat Pump or Messiah Heating & Air is intentionally removing the power supply in order to ensure the unit does not work, so he can say the problem is the control board first and then say, sorry, it was too issues, not one. Interestingly enough, the symptoms I initially gave on the unit was, the unit was making a loud noise and is not heating. The unit was coming on before he arrived, then he asked me to go inside to cut on the unit and it did not work. Later, I noticed the power supply button was not placed in correctly. So, Messiah Heating and Air received the $104.95 trip charge and then the fee for the part & installation of the control board and the unit was not fixed. The charge for this part was $85.00 more than others when I called around to price (after the work was done) He then advised, the unit needed the replacement of the fan motor replaced. I kindly, said no thank you, but later, I called him back in order to discuss my concerns with him and he was EXTREMELY RUDE! So, I ended up paying someone else to come out who ended up replacing the universal fan motor, the capacitor and adding 2lbs of refrigerant. Keep in mind this was during Superbowl weekend 2017 and I could not reach my normal support folks who were out of town, so I ended up paying twice for one job that could of been handled once. Beware folks as these business practices are scary! read more