DECEPTIVE PRACTICES! DO NOT GIVE THEM YOUR PERSONAL INFORMATION! PLEASE READ!…read more
I went online to schedule a virtual consultation at 1030 on May 30, 2024 at the Williamsburg location. I received an email and a text message with a GOOGLE chat link. I was given the option to conduct the consult via phone with no video. At around 1030, I received a phone call from Melissa Gonzalez. I informed her that I wanted a small tattoo removed. She asked me basic pedigree information and asked why I wanted it removed. She asked me to send her a photo while we were on the phone. I sent her the photo. She then provided me a quote, which she stated was the Memorial Day special and a discount for being a first responder. She tells me I can pay the full amount or enroll in a payment plan. I informed her that I would pay in full at the appointment. She told me she had an appointment for 1300 on May 31, 2024. I confirm the appointment time. She sends me a link to fill out the paperwork. The paperwork requests my Name, DOB, address, and e-mail, and then the next page is an in-depth medical history questionnaire asking you everything about medications, illnesses, medical conditions, and prior surgeries. I answered every question, e-signed it, and sent it back. Melissa stayed on the phone with me the entire time I filled out the application. When I completed and submitted it, she said that I would receive an FT link to speak with the Nurse practitioner.
A few minutes later, I received an FT Telemedicine call from Allison Jaggard, NP. The call was very brief. She asked me about allergies to medication and a prior surgical procedure. When we concluded the call, I sent Melissa a message asking if I was confirmed for the appointment. She responded that I wasn't and said she would call me when she was done with a patient. She calls me back, and asks how the appointment went. Afterwards I again ask her if I am confirmed for May 31. She tells me that I have to PAY IN FULL BEFORE I CAN SCHEDULE AN APPOINTMENT! I never had a face-to-face meeting, never went to the office, and never met with anyone in the office, and she told me that appointments are only scheduled AFTER payment is received in full. So they expect someone to send them 800 dollars without even having a face-to-face meeting. At any point during the conversation, she could have informed me that payment was required beforehand, and SHE DID NOT!
I messaged Melissa that I would NOT be scheduling an appointment. I asked her to delete my personal information and medical history, and she responded, "It is illegal for us to delete that information. It will not be used for anything besides your history shall you decide to have treatment."
I called another laser removal place and asked if I had to make a payment upfront. The response was, "Why would we ask you for a payment, and we haven't even physically seen you to assess you"?