Talk about service... these girls right here Nicole and Madina were amazing and sweet. From the assisting me parking from the window to the chai tea. Small convo while I waited and reminded me to schedule a follow up. Smiles were contagious! Warms my heart ! read more

See all

DECEPTIVE PRACTICES! DO NOT GIVE THEM YOUR PERSONAL INFORMATION! PLEASE READ! I went online to schedule a virtual consultation at 1030 on May 30, 2024 at the Williamsburg location. I received an email and a text message with a GOOGLE chat link. I was given the option to conduct the consult via phone with no video. At around 1030, I received a phone call from Melissa Gonzalez. I informed her that I wanted a small tattoo removed. She asked me basic pedigree information and asked why I wanted it removed. She asked me to send her a photo while we were on the phone. I sent her the photo. She then provided me a quote, which she stated was the Memorial Day special and a discount for being a first responder. She tells me I can pay the full amount or enroll in a payment plan. I informed her that I would pay in full at the appointment. She told me she had an appointment for 1300 on May 31, 2024. I confirm the appointment time. She sends me a link to fill out the paperwork. The paperwork requests my Name, DOB, address, and e-mail, and then the next page is an in-depth medical history questionnaire asking you everything about medications, illnesses, medical conditions, and prior surgeries. I answered every question, e-signed it, and sent it back. Melissa stayed on the phone with me the entire time I filled out the application. When I completed and submitted it, she said that I would receive an FT link to speak with the Nurse practitioner. A few minutes later, I received an FT Telemedicine call from Allison Jaggard, NP. The call was very brief. She asked me about allergies to medication and a prior surgical procedure. When we concluded the call, I sent Melissa a message asking if I was confirmed for the appointment. She responded that I wasn't and said she would call me when she was done with a patient. She calls me back, and asks how the appointment went. Afterwards I again ask her if I am confirmed for May 31. She tells me that I have to PAY IN FULL BEFORE I CAN SCHEDULE AN APPOINTMENT! I never had a face-to-face meeting, never went to the office, and never met with anyone in the office, and she told me that appointments are only scheduled AFTER payment is received in full. So they expect someone to send them 800 dollars without even having a face-to-face meeting. At any point during the conversation, she could have informed me that payment was required beforehand, and SHE DID NOT! I messaged Melissa that I would NOT be scheduling an appointment. I asked her to delete my personal information and medical history, and she responded, "It is illegal for us to delete that information. It will not be used for anything besides your history shall you decide to have treatment." I called another laser removal place and asked if I had to make a payment upfront. The response was, "Why would we ask you for a payment, and we haven't even physically seen you to assess you"? read more

See all

DO NOT DEAL WITH THE SALES PEOPLE! or emails or texts DO NOT DEAL WITH THE SALES PEOPLE!! Do NOT trust the emails and text messages! First zoom call with a sales person and they just pushed the process along, despite not even NOTICING the crepe skin only noted discoloring, which wasn't there... seemed very unprofessional and pushing services quickly so I didn't book. Weeks later received a deal so gave them another chance -- an hour of calls and video with different medical professionals and sales person saying it would be different experience, she even allegedly called the location while I was on the phone and said I could do 2 Thermage services in one day with a break in between. So put aside 6 hours of my day. Received multiple confirmations of both appointments, requests for consent forms and having given all my medical info only to get there and neither appointment was scheduled... I was told they never do 2 Thermage appointments in 1 day AND my credit card was sent the pending charge soon after being booked. ++With no appointment in the books! I got the impression this wasn't uncommon with the sales people, but explain the plethora of reminders sent? I took a vacation day, foregone money from a business appointment I lost, subway fees and uber costs... about $200 lost a lot of aggravation. Terrible waste ! So sorry I gave them another chance. Looks like my first instinct was correct! May 1, 2023 read more

I been going to their Brooklyn location in Williamsburg and it's always a pleasant experience! This time around, I had the pleasure of having Evelyn, work on my face!... She was very professional, gentle and explained everything I needed to know. Overall im a happy client of theirs. ~Emily​​ read more

I love Laser Away Williamsburg.It is my go-to Laser Away. They're always very friendly and they're always looking to help with ways to enhance your experience. They are also always letting you know about any new treatments or add-ons to your packages, but won't have you breaking the bank. Today, I had the pleasure of working with Shannon for my Clear & Brilliant Facial. She was very sweet and knowledgeable. I highly recommend her for your esthetic needs. read more

I love going to Laserway specifically the Williamsburg location. Nicole and Gab are so nice! My clinician Jennifer gave me an amazing hydrafacial today! My skin is glowy and hydrated which are 2 of my main goals! I go in on a regular basis for various treatments and always look forward to my visit! read more

I've always had a positive experience at laseraway. This was my first time at the Williamsburg location. Briana my clinician was wonderful, quick, and effective. I can't wait to go back! read more

I have been coming to Laseraway for a few years now and tried several locations all over the city. Williamsburg is my favorite so far because of the staff there. Rachel and Nicole at the reception were friendly and helpful. Big kudos to the nurse Azemina "Mina"! Such a hidden gem. Once I started talking to her, I knew that I was in good hands. She spent time listening to my concerns, and came up with adequate solutions and was thorough and professional throughout the course. Definitely went above and beyond. Can't wait to come back in December :) read more

Kelly was great! Super quick and painless. Recommend her and laseraway team is always lovely!

They way Laura, Anam and Raven made me feel after leaving LaserAway I can't wait until my next appointment comes around! Nothing felt rushed, every step was explained, the rooms were clean, I felt comfortable, and every question I asked was answered professionally! Highly recommend LaserAway and Laura as your treatment specialist. read more

Mina and Nicole were amazing! Nicole was super welcoming as soon as I stepped into the facility. She was very informative and went over all of the procedural items. Mina was so patient with me and calmed my nerves. She handled me with such care and truly is an expert in what she does. I felt so comfortable and admire how thorough she was. Both ladies made my experience a 10/10 read more

I had a really great experience here for my first laser appointment! Eva answered all my questions beforehand and was a very sweet person all around! They also tried to get me the best deal when I considered adding additional areas to my session. Gab was extremely helpful and went the extra mile to get me a good price on upgrading my laser treatment package! More importantly, they didn't pressure me to upgrade, and were very patient with me and my indecisiveness. Both of them made my first laser experience seamless and enjoyable. The best receptionists, hands down! read more

LaserAway Williamsburg is definitely the best location in the city and Jennifer is absolutely the best! so skilled and caring, I've never had a bad experience with her. highly recommend! read more

I am absolutely in love with Laser Away and everyone who has worked on me has been nothing short of professional and fantastic. My latest nurse, Jenn at the Williamsburg location was a dream. She listened carefully to my concerns, checked in with me before every step and worked quickly. I am thrilled with my results and would highly recommend their laser hair removal services. read more

It's always such a pleasure to go back to LaserAway in Williamsburg! the entire staff is super kind, helpful and professional. Jennifer, my clinician today, is amazing- she was very kind and professional , explained the procedure very clearly, and helped me go through it in the most pleasant way possible! And I love my results! read more

The best LaserAway location is here, y'all! The staff are always SO nice and friendly and the clinicians are always professional, make you feel comfortable, and do a great job. I've had multiple treatments here (hair removal, clear + brilliant, thermage), and every experience has been 10/10. read more

I love this location! Everything is very clear, concise, and informative. My girls at the front (shout out Nicole & Raven!!) always have a smile on their faces, and are ready to help me, from pre/post care instructions to financing. My nurse Nina is the best, it's always so comfortable and quick!! Never thought I'd look forward to these kind of appointments but I do! Thanks :) read more

Always end up waiting way longer than I planned for. I even called ahead to confirm they're on time today. I got numbed and was planning to get laser tattoo removal while I waited. I was ready at the scheduled time, but they dodged that idea and had me waiting over 40 minutes after numbing before I had to nudge the receptionist not once but twice to get my service. read more

I have followed Jen from laser away in Brooklyn Heights to the Williamsburg location because she if absolutely the best. She is a registered nurse as well. She knows exactly how many units to use and exactly where to inject them. She never ever tries to give me more than I need. Most importantly I trust that she will not leave a permanent mark on my face from injecting in a sensitive area, I can't say that for other locations! Also the front desk staff and the manager has it all together. read more

Nurse Ailen did my 5th IPL treatment in a package of 6 and what a difference! Not that the first 4 treatments were bad, but after my treatment with Nurse Ailen I noticed such a difference. She was incredibly thorough and took the time to carefully evaluate my areas of concern and treated them effectively. She was so calming and sweet throughout the procedure and when I got home I noticed quickly how the brown spots in certain areas were darkening and pulled up to the surface. After about a week, the spots were faded and almost gone. Highly recommend booking with Nurse Ailen! read more

Worst location for appointments. Staff is so unprofessional at this location ..They never call/text or email to confirm . But are quick to put in the system "no show ". read more

The best clinician I've had at any LaserAway location in New York and Southern California is Mina. She is super attentive to cover all areas, knows exactly what to do, and still is so efficient. It's amazing! I'm impressed this location keeps everything organized because it's really busy. Treatment specialist Nicole and Rachel were on it ASAP when I had a situation come up, helping me get in and out of my appointment. read more

Had a Hydration facial and LOVED IT completely changed the texture of my skin for the bette. Nicki Gab and Nicole were SO helpful answering all of my questions. My nurse Jen was amazing highly recommend. read more