They hire these young people and give them titles. And, they "ACT" are Entitle! I have been with…read morebank for over 40yrs. There is language barrier in this BANK!

New manager Matthew Russo is so unprofessional. Customer for 20+ years and shut down my accounts…read morebecause I refused to share my tax returns when I don't have any mortgages there. Don't do business here you'll get screwed.

I used Metro CU for all of my banking. Not too many locations and have to always make a special…read moretrip into Lawrence or further to cash checks. etc. I do like that they are part of the SUM ATM network. No fees at SUM ATM's which is totally my style. What also is with every Metro branch's parking lot? They all are too small and a nightmare to get in and out of.

The metro credit union higher ups called me twice to apologize for the hassle i had been put thru…read more I appreciate everyone that reached out to me. Its shows that you care about what i gad gone thru and your trying to rectify things to make it better for us members

I've been a customer at The Savings Bank in downtown Andover, MA for over 4 years. From the first…read moreday I entered that establishment, I've never been treated less than a VIP. I love how they eagle watch my checking account, always on the alert for suspicious activity and immediately notifying me when there is such activity. I've used all types of financial institutions during my life time, I've never had such a comforting sense of individualized and personal customer care from any bank I've ever used. The staff at this bank just knows how to make you feel like you're part of their family. Always offering great advice on handling your personal finances and expediently delivering on everything they commit to. It's a small, privately run establishment but, like they say, big things do come in small packages. And here's a true testament to that: Just 9 days ago, I lost my pride and joy pup, Riley, to a hit and run driver. We had just gotten back from a 1/2 day in the woods playing all kinds of fun doggy games. In an instant he was taken from me. Since Riley was 9 weeks old, he use to go to The Savings Bank with me whenever I was making bank deposits. He just loved everyone there because they were all over him, spoiling him with tasty treats and lots of praises. When they all heard about Riley's demise, each and every one of them stopped what they were doing and came to me to console me with heartfelt sympathy and genuine empathy only found in the deepest of kind souls. Exactly 8 days later, I received the most beautiful sympathy card signed by the entire staff at TSB. I was in tears over how sincere this thoughtful sentiment was. I must mention the main people who make this operation the best bank in town. Starting from the top, Maria, the branch manager, who has professionally and watchfully guided me out of potentially financial devastation. She's real, she's honest, and she's down to earth. Love her! Then there's Elizabeth, the Accounts manager. The same as Maria, sincere, sweet, and genuinely concerned about the welfare and security of your account(s). I recently had the privilege of running into Elizabeth and her awesome beau at a restaurant. We all sat together and enjoyed great memories of Riley and shared many wonderful personal stories. A great bonding experience! There's a gentleman there named Matt B. This guy can light up a stadium with his warm, genuine personality. Matt is never anything but right-on with his professionalism, compliments, impeccable manners, and jovial disposition. He runs deep and, for a young guy in his early 20's, exhibits great promise for a very bright future. The teller, Despenza (hope I spelled that right!), is yet another teller who is spot on with superb customer service. Sweet, loving, and down-to-earth, just like they all are. All the other employees there always smile at me and wave from a distance. That's just how they all run, and it's awesomely warming to go there on a weekly basis. Not being a big corporate bank has a lot of merit. You might give up a few perks the big banks offer but, in return, you get the best attention to your financial needs on a very personal level, they never treat you like just a number , they work with you, not against you, and, the most important, they're always watching your back, and you can't help but notice the pride they take in doing so. I can't say enough good about them. I just hope I don't lose a one of them to another financial institution because they're so darn good at what they do. Love you guys!!!

I'm So Happy That I'm A Client of this Wonderful Bank!! I'm A Client of the Methuen, Massachusetts…read moreBranch on Burnham Rd.,...and Whether I Go In To Make A Transaction, Go Into the (Easy to Use) App, or Call With A Question or Concern, I Always Feel Like I'm Their Only Client!! I'm NOT A Rich Person, and Like Many People, Live Pay-Check to Pay-Check, But Everyone, From Assoc. Branch Manager-Nancy LaMonica, to the Tellers, ALWAYS Trea

these lovely young ladies know there customers by name. address them so proffesionally always…read morefriendly.. i would never use a atm it makes me feel good to walk in there with some a dedicated group of workers.. we need more of this in all areas of business in this country we have lost good customer service.. thanks to all of you at the citizens bank in lawrence mass.

They closed Pelham, a bunch of others that were in Shaws/ Stop&Shop with no replacements. Salem,Nh…read morehas been closed since July , until Sept 15,it's now Oct 20. Went to Windham today,you guessed it,closed . I have had an account there for 25 years, they keep lying about their openings, always different tellers, which means they can't retain help. I am taking all my money out this week, I don't trust them. I won't be surprised if they go out of business soon

Citizens does not cover losses due to fraud. As a two-decade customer who has never reported a…read morefraud claim, I would have thought they would research a simple $400 claim. They refused. Not a trustworthy bank. Do not do business with Citizens.

Awful bank and service. I own a business and needed to make a deposit before the bank closed. I…read morearrived at 12:40pm on a Saturday and they did not let me in. The bank closed at 1pm and since the bank of America has closed so many branches I had to drive 30 minutes to get to this location. I wasted time and gas for no reason. This is disrespectful to us the clients of this bank. Let me just say that this is the WORST bank ever. If you are considering opening a bank account, please go to Santander, Eastern or any other but this one. I have had too many bad experiences with this bank.

This is the closest bank to my work so when I need to do something that can't be done online or at…read morethe ATM I end up driving here. The tellers are nice and almost everyone is bilingual, which is important since I was the only customer in the bank speaking English. The downtown Andover branch is nicer and generally has less of a wait, but if you're farther North then this bank will do the trick.

Left a conglomerate bank and came here. World of difference!…read more The service here is amazing. When we purchased a home I felt like the loan officer we worked with (who got promoted to VP) really took the time to know us. She really cared, went the extra mile and deserved that promotion. Some of the systems seem a little dated compared to other banks, but I'll give them time to catch up because the service is so good.

Great place to bank- been a customer for many years. Great people who serve their customers well.read more

Emily in Corporate office support was amazing she went above and beyond to help after fraud alert…read moredeclined a transaction in another country. She went above and beyond and was kind patient & the most pleasant customer service support person I've spoken to in a very long time. Thank you Emily.

the entire credit union has been very disappointing in the last 2 years. major issues with online…read morebanking on the website and app. it's funny how they go down on Fridays when it's the average day of pay for most and the day most transfer funds between accounts to pay certain bills. plus the bank has a bad habit of not giving heads up on system updates. all the mergers that have been happening has really taken a toll on productivity.

I applied for a new credit card and have nothing but trouble using it. I can make in-person charges…read morebut not on line They keep sending me to the fraud department. Been in person to report this and just tried on the phone. Waste of time. I was a member of the MVCredit Union since 1979 and never had so many problems. I'm so discussed Alice Cable

Every time I've tried to deal with them, it's been frustrating. Each branch gives completely…read moredifferent answers, so you never know what's actually correct. It feels like nobody's on the same page, and it makes getting anything done way harder than it should be. Not helpful at all--pretty horrible experience overall.