One of their trucks lost a 4x4 in traffic the truck refused to stop. I have it on video (including…read morethe front license plate because the back is hidden). I tried to contact them several times no response. I even got hung up on when I called for insurance info

Really tried to give them second (and third, and forth) chance. It is impossible to get anyone on…read morethe phone and when you do they pass you to a voicemail that no one responds to. When I tried to call back you get forwarded to a voicemail after one or two rings since they know you're trying to call back again to speak to a live person. Its like they are intentionally trying to avoid taking any customers order. Ask for a manager = get hung up on.

Awful, awful experience. Ryan, the sales rep is slow or completely non responsive. The work is…read moregarbage. They put one of the two sinks 1 inch from the wall at the end of the slab. It is virtually useless. Then they did not seal between the stone and the tile in the shower. Every step has been half assed, with horrible communication. And very poor workmanship across the project. They have offered no help on these issues. They simply do not care. We asked to speak to a manger and only (eventually) got Ryan who offered no help. Every time we call, they just ignore it. Save yourself. Do not call this place for any reason. Again, a really bad experience beginning to end.

Purchased a home recently and have been wanting to get the landscaping started. Have driven by…read morethis place for some time now. Was amazed by how large it was and all the different types of products they sold. Went twice. One day to look, and the next to decide on what I wanted. After talking to Xavier, I knew what I wanted. Should be delivered here shortly. If you're looking to have a spring project, I suggest you go give them a try. Their friendliness and prices cannot be beat.

From start to finish this place helps so much. We had an associate named Lynda who went above and…read morebeyond to make sure we were happy with what we needed even if some of it was at another store. She was the best and I highly recommend this store. Great prices too!

We ordered a custom iron door and a back door and also purchased some door hardware at the store…read morelocation in Lewisville. Mike is absolutely outstanding to work with--he is such a nice guy and super knowledgeable! He made sure to get all the details right and fielded our dozens of questions. Install was a breeze, and the communication was solid from start to finish. Our home looks beautiful with our new doors. We will definitely return to Seconds and Surplus!

Really good experience here. Good vibes. Good selection. Prices seemed competitive and reasonable…read more Enjoyed the staff. These places are NOT all the same, and you WILL pay more at some. I'm not sure that this place is the best deal in town, but the prices were better than some and the people seemed genuine. One thing to note is the place is tight, space-wise. It's the kind of place where you're not sure where to park and if you'll be in the way. Might want to leave the Ferrari at home for this errand - I'd hate to see that paint chipped. Feel free to ask someone where to park or if your choice is okay. You might even want to call ahead and see how busy they are; I'd avoid busy times. Entry is off Main, exit only on 121. Happy hunting!

Friendly and helpful staff. I was able to special order veneer that was no longer available. Was…read moretold 4-6 weeks but it showed up in 6 days.

Hi Rob, I just…read morewanted to drop a email to you real quick and if you could pass this along to the proper person which it sounds like it would be your dad, that would be great. I want to let you know that your guys were absolutely fantastic to work with today. They were here one hour earlier than what you guys proposed to me and they did nothing but work straight through the whole time without taking a break or lunch. I think they finished up around 3:15 Now this is customer service!  Just to get the customer's job done! I also wanted to reach out to you and let you know that I'm 100% satisfied with the job they have done and I hope to send some business your way in the future. If you could just extend my Thank you to the three guys that were here at my house I would appreciate that. 100%  best customer service from a Granite shop company I've ever had! Respectfully, Mike Utterback Facility Engineer Scheels All Sports The Colony Texas 75056

We had a wonderful experience with The Granite Shop. The office manager, Molly, was so friendly and…read morecompetent. She told us what to expect and each day that's exactly what happened. All of our kitchen counters and backsplash were demoed and replaced in 5 days. The granite is gorgeous and the work flawless. And all that for a great price! Couldn't ask for a better experience!

I've been here twice and received outstanding customer service both times, really above and beyond…read moreexpectations. I would not consider another source for metal, they have what I need and help me with questions around my project, too.

Great team. No idea how I didn't realize these guys were in my back yard till now. They're smart,…read morevery kind and helpful and have lots of options for a fair price, even for smaller jobs. No waiting in a mile long line, dodging reckless for lift drivers. Clean, quick and easy!