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    Metro Beauty Supply

    3.0 (2 reviews)
    Closed • 9:30 am - 7:00 pm

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    3 months ago

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    Secrets of A Duchess - Wigs and more

    Secrets of A Duchess

    2.7(6 reviews)
    7.9 mi
    •$$

    I'm not sure how they are with hair-care or as a thrift store as I didn't stick around long enough…read moreto see. I came here looking to add another wig to my collection and found the store as a place to get wigs on google. The selection of wigs seemed good enough, but I felt very unwelcome by the staff. Like I was a nusciance rather than a paying customer. I believe they do fittings so if you don't know how to fit the wig or how to style it this might be a good place to try, I don't think I'll be returning though.

    I am a breast cancer patient and was referred to this shop, and to Scott in particular, by a friend…read morewho is also battling the disease. Initially, I thought I would "wing it" through treatment with hats and caps and forego buying a wig. It is, after all, summertime and I figured a wig would be hot. Over the first couple of months of treatment, I grew to hate the way I looked--so I went with a friend on a Saturday and consulted with Scott. It was a wonderful experience: He was fun to work with, kind, compassionate and hugely flamboyant, which I found endearing. I settled on a wig, that had no price tag on it--but which he said was $269. He said he would order it on Monday, and I should have it by that Friday or Saturday. That weekend came and went, and I did not hear from Scott. I didn't call, because I didn't want to be a pest. On Monday or Tuesday of the following week I called him to inquire, and his TONE was rude and unfriendly. He acted like he didn't even know who I was. But he made me feel he was too busy to bother. Then he said he would "check on it" and call me back, which he did. Still, his tone was cold and rude -- like he didn't have time for interruptions, which he made me feel that my call was. Yesterday, I received a call from the shop's owner while I was driving--a very friendly call--stating that my wig had come in. I told her I would call later to make an appointment to pick it up. When I called, I asked to speak to Scott. Once again, the rude and unfriendly Scott "showed up." He hurried me through the call, saying I could either come in in an hour OR wait till after the 4th of July. I chose an appointment after the holiday. After thinking about everything overnight, I decided to cancel my wig order with Secret of a Duchess and purchase it somewhere else. I have worked in sales and customer service all my life, and I like doing business with people who are interested in more than just making a sale. It is so much more satisfying to BUILD RELATIONSHIPS than to simply negotiate a one-time transaction. And life is too short to deal with Dr. Jekyll and Mr. Hyde! UPDATE: I emailed Judi who owns Secrets of a Duchess to let her know how unhappy and disappointed I was with the way I was treated by Scott. She offered to come in on a Sunday, her day off, to see what she could do to "make things right with me." I met her at the store, and she spent over an hour with me trying on both the wig I had ordered and several others she thought I might like. She was very gracious, hospitable and helpful. In the end I chose a different wig, and she gave me a significant discount to make up for my bad experience. She was so kind and delightful to work with, she more than made up for my horrible experience with Scott. If you are looking for a wig, a highly recommend you appoint with Judi herself. She will treat you right and make the experience fun and fabulous. You will be walking on a cloud when you leave her shop. Thank you, Judi! You restored my faith in people!

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    Wigged Out Women

    Wigged Out Women

    3.9(11 reviews)
    61.6 mi

    I have post menopausal hair thinning and has bothered me a lot but I didn't want a "wig " per se. I…read morewent here with a friend who has gotten a hairpiece and loves it. They were wonderful... Spencer the colorist spent a lot of time and effort making the small hair piece match PERFECTLY and Shannon cut it- it's so cute and makes me look years younger ! COULD NOT BE HAPPIER!!!

    I purchased a topper in May for a wedding in June. Shannon assured me it would be colored and cut…read morewithin a few days. I paid more than $1300.00 plus another payment for color more than $400.00. After many, many attempts at color they could never match my grey hair. In August I took possession of the topper and took it to my stylist who agreed with me it wasn't right. I sent a letter to the owner requesting a refund which was ignored. I stated that she could have the topper back and hopefully donate to someone that could use it. I feel it's very unprofessional to profit from something that has never been worn and is completely useless. It looks absolutely ridiculous on me, I'd never wear that in public. I don't like to bash a local small business, but buyer beware. I sent her a letter September 2, completely ignored. Sent a certified letter yesterday. We will see, next step is small claims. $1800.00 is a lot to spend on absolutely nothing. I wasn't asking for a total refund as I thought it would be fair if she proved an invoice amount and refund me the profit. If we go to next step I'm asking for a full refund. My out of pocket was $1807.24.

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    Metro Beauty Supply - wigs - Updated September 2026

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