I had a bad port on my phone; he did an excellent job fixing it. They stay open a lot of hours too!read more

I came in with a cracked iphone 16 screen and the service was quick and easy but I noticed the…read morescreen has dead spots near the bottom where it wont pick up my finger movement. I paid $225 so i was expecting a little better.

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

If I could, I would rate this place 0 stars...I went in to get my screen fixed and they said it was…read more$290 to fix, not bad at all but then when they fixed it. there was a black blob on the side of my phone IN THE PHONE so I went back and had them fix it. Now I am getting notifs about something misplaced or something that is not genuine apple so they did sometning IN MY PHONE when i didnt pay them to do something like that. Yall wish me luck. Imma go get it fixed AGAIN!

Stopped this AM as my cell phone had no internet.. Thought…read moreneeded a new cell phone.. Umar was friendly & polite ... He opened my cell phone & spot checked for issues. He found a data app turned off. Internet watering 110% now. He showed me how to check for any issues in future. Umar was great & highly informative!!!

100% reccomend my homie weston and victor. they r legit rlly helpful and nice. 10/10 experienceread more

Had perfect service and purchases there for several years. Upper management trashed this and is…read morecontinuing to mismanage and degrade the store. Too bad the employee work hard and are kind.

I should have known better not to give them my business from the very beginning. We showed up on a…read moreSaturday at 4pm - clearly during open hours. The door was locked. Workers and customers were inside. When I tugged the door an employee came and said they were closed, I said what? We're here to open two new phone lines and buy two iPhone 13s, that is when he decided to "be open" and let us in. WTF? At the moment I didn't care, because I just wanted to get our errand done. We activated two new phone lines after switching from another provider. Fast forward two weeks later: I find out that the iPad we bought since they had a promotion for $300 off, THEY opened a 3rd phone line WITHOUT OUR ACKNOWLEDGEMENT. We found out the hard way when we saw our first bill. On top of adding the line, they decided we wanted equipment protection plan on it?!!. Outrageous. Next, they forgot to give us trade in credit for my iPhone. I had to call Verizon corporate customer service to get this corrected. I called the store to let them know I was good to return the iPad because we were not told the correct info, and the employee said we could not because it was past the 14 days. I called Verizon corporate, they indicated they was not correct, it's 30 days. I called the store back, told them the right info, didn't even apologize. Again really?! I had to write this review because there has been no accountability. I get it their employees get commission for all their sales, up-sells, and accessories, BUT DO NOT sign people up without disclosing costs and purposely not giving out the proper information. Since then, I have been on the phone with Verizon Corporate Customer service fixing the last 3 statement bills for over 5 hours total on 3 separate calls- all been soooo off by $350. They even advised me to never go to this store! Biggest mistake, next time going to their actual corporate store.

I m having terrible experience with Verizon to get some hep on unlocking the sim…read moreCard It IS JUST TERRIBLE hanging on phone for 50-60 minutes for five days in a row , everyone keep saying that it's wrong department and keep retransferring to each other Phone is completely paid off but I m just stuck now I want to switch to different carrier but now my completely paid off brand new phone stuck here

Terrible customer service. I would avoid this store. I went in last Wednesday to pick up a phone…read morethat was ordered for me by my company. I was told we would have to order it through our B2B rep even though they had one in the store. We (my company) placed an order and it was to arrive on Friday. Friday came and no delivery. It showed up on Monday which did me no good since I flew out to head back home on Saturday. I requested it be sent next day air and was told they would. Here it is Wednesday and the phone still has not shipped. I was told that FedEx did not pick it up. I told them to call for a pick up or have it sent UPS next day air. They said "that's not how it works". They told me to contact my IT person and have them order a new one to a store near my home in FL. Absolutely terrible service. Victor the Assistant Manager does not return phone calls or reply to texts. How difficult is it to ship out a package?? Had it not been for the fact that our entire company is linked to Verizon (unfortunately), I would have gone to AT&T. The much better option for wireless service.

Not off to a great start…read more Lisa was really helpful in getting internet with AT&T added to my account during my recent move. But I was told that the equipment would arrive by 2 pm so I could establish my internet (self-install, since I was "eligible" for self-install--lucky me) but when 3:30 came and went and nothing had arrived I called the store only to find out that it would be delivered by 5. I confirmed that using the tracking number I was given; 5 pm, then. They tried to pass that off as the fault of the courier, and I get that it is FedEx delivering it and not AT&T, but why give a precise time estimate like that around which people might plan their day when you have zero control over it? Because either AT&T does have some measure of control, in which case some of the blame for this lies on them, or they have zero control and they amount be telling people anything more exact than "we expect it to arrive by the end of day on X day". We'll see how this pans out but I'm starting off pretty unhappy. Editing to add: Since it's 5:02 and there's no sign of the internet device arriving, I checked with the tracking number Lisa provided me. It now says it will arrive by the end of the day. Great.

Knowledgeable, friendly, professional, and patient technician! Thank you Z!…read moreI truly appreciate your help and support!