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    Metro by T-Mobile

    5.0 (2 reviews)
    Closed 10:00 am - 7:00 pm

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    10 years ago

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    Verizon

    Verizon

    1.4
    (9 reviews)

    Had perfect service and purchases there for several years. Upper management trashed this and is…read morecontinuing to mismanage and degrade the store. Too bad the employee work hard and are kind.

    I should have known better not to give them my business from the very beginning. We showed up on a…read moreSaturday at 4pm - clearly during open hours. The door was locked. Workers and customers were inside. When I tugged the door an employee came and said they were closed, I said what? We're here to open two new phone lines and buy two iPhone 13s, that is when he decided to "be open" and let us in. WTF? At the moment I didn't care, because I just wanted to get our errand done. We activated two new phone lines after switching from another provider. Fast forward two weeks later: I find out that the iPad we bought since they had a promotion for $300 off, THEY opened a 3rd phone line WITHOUT OUR ACKNOWLEDGEMENT. We found out the hard way when we saw our first bill. On top of adding the line, they decided we wanted equipment protection plan on it?!!. Outrageous. Next, they forgot to give us trade in credit for my iPhone. I had to call Verizon corporate customer service to get this corrected. I called the store to let them know I was good to return the iPad because we were not told the correct info, and the employee said we could not because it was past the 14 days. I called Verizon corporate, they indicated they was not correct, it's 30 days. I called the store back, told them the right info, didn't even apologize. Again really?! I had to write this review because there has been no accountability. I get it their employees get commission for all their sales, up-sells, and accessories, BUT DO NOT sign people up without disclosing costs and purposely not giving out the proper information. Since then, I have been on the phone with Verizon Corporate Customer service fixing the last 3 statement bills for over 5 hours total on 3 separate calls- all been soooo off by $350. They even advised me to never go to this store! Biggest mistake, next time going to their actual corporate store.

    Verizon

    Verizon

    2.3
    (56 reviews)
    $$

    I m having terrible experience with Verizon to get some hep on unlocking the sim…read moreCard It IS JUST TERRIBLE hanging on phone for 50-60 minutes for five days in a row , everyone keep saying that it's wrong department and keep retransferring to each other Phone is completely paid off but I m just stuck now I want to switch to different carrier but now my completely paid off brand new phone stuck here

    Terrible customer service. I would avoid this store. I went in last Wednesday to pick up a phone…read morethat was ordered for me by my company. I was told we would have to order it through our B2B rep even though they had one in the store. We (my company) placed an order and it was to arrive on Friday. Friday came and no delivery. It showed up on Monday which did me no good since I flew out to head back home on Saturday. I requested it be sent next day air and was told they would. Here it is Wednesday and the phone still has not shipped. I was told that FedEx did not pick it up. I told them to call for a pick up or have it sent UPS next day air. They said "that's not how it works". They told me to contact my IT person and have them order a new one to a store near my home in FL. Absolutely terrible service. Victor the Assistant Manager does not return phone calls or reply to texts. How difficult is it to ship out a package?? Had it not been for the fact that our entire company is linked to Verizon (unfortunately), I would have gone to AT&T. The much better option for wireless service.

    Metro by T-Mobile - mobilephones - Updated June 2026

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