This store is the worst and deserves zero stars from me. They told me the manager wasn't there and…read moreI found out later that was untrue among other things. Really? Nice. It is probably it is the same guy from all these reviews. I am cancelling my phone, and cutting all ties with this company. They have been billing a relative for 5 years for service they don't have, they refused to stop or cancel the account. I can prove we don't have the service, but they don't care. Honestly, I think you would be better off wth Xfinity or T-Mobile. I have spent hours on the phone with ATT being transferred sometimes to closed departments and sometimes to out of service numbers. Every other company I have dealt with about closing accounts has been great, with the possible exception of social security. Edit: Holy Cow! I just read the review about the manager hiding in the back room, and I think that is exactly what happened to me, except I didn't know ahead of time. Wow! Yelp is scary accurate. If I am right the person who they told me "left for the day" actually there and at least one employee knew it.

Amazing staff and nice store! The manager here, Justin weny above and beyond in helping me with my…read morephone bill. Would reccomend to my family and friends!

Best spot around. They have everything you could possibly imagine for the best prices around. I…read morehighly recommend. Owner is an awesome guy !!

Brought in a perfectly fine phone and got it back broken. I dropped off my phone today to get the…read morecamera and back screen fixed, and right away, I could tell it was a mess. The girl was giving me different prices than what I got over the phone, like, do you not have set prices? I was surprised at how cheap it was, and honestly, I had a feeling this place wouldn't be great. After the fix, I picked it up, went home, and my camera was blurry with weird dots on it. I rushed back to get it sorted out. Plus, when he fixed the lens, he didn't even clean it--there was broken glass and dust everywhere! I brought in a perfectly fine phone, and now it's damaged. The owner acted like a total child, laughing in my face and saying I brought in a broken phone. I had proof that my camera was fine before, and even the girl checked it! He wouldn't take responsibility for his worker's mistakes and didn't even apologize. I asked for a refund, but he only wanted to give me money for the lens or screen, which wasn't happening since my camera was fine before. Then he told me to "get the fuck out of here," which was super disrespectful. As a woman, it made me feel bad for the girls working there because he gives off such a creepy vibe. I felt uncomfortable the whole time, and he clearly thought I wouldn't stand up for myself, but he messed with the wrong person. Not trying to be sexist, but I feel like if I were a guy, the whole interaction would've been different. How are you gonna treat people like that?

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

If I could, I would rate this place 0 stars...I went in to get my screen fixed and they said it was…read more$290 to fix, not bad at all but then when they fixed it. there was a black blob on the side of my phone IN THE PHONE so I went back and had them fix it. Now I am getting notifs about something misplaced or something that is not genuine apple so they did sometning IN MY PHONE when i didnt pay them to do something like that. Yall wish me luck. Imma go get it fixed AGAIN!

Stopped this AM as my cell phone had no internet.. Thought…read moreneeded a new cell phone.. Umar was friendly & polite ... He opened my cell phone & spot checked for issues. He found a data app turned off. Internet watering 110% now. He showed me how to check for any issues in future. Umar was great & highly informative!!!

100% reccomend my homie weston and victor. they r legit rlly helpful and nice. 10/10 experienceread more

Had perfect service and purchases there for several years. Upper management trashed this and is…read morecontinuing to mismanage and degrade the store. Too bad the employee work hard and are kind.

I should have known better not to give them my business from the very beginning. We showed up on a…read moreSaturday at 4pm - clearly during open hours. The door was locked. Workers and customers were inside. When I tugged the door an employee came and said they were closed, I said what? We're here to open two new phone lines and buy two iPhone 13s, that is when he decided to "be open" and let us in. WTF? At the moment I didn't care, because I just wanted to get our errand done. We activated two new phone lines after switching from another provider. Fast forward two weeks later: I find out that the iPad we bought since they had a promotion for $300 off, THEY opened a 3rd phone line WITHOUT OUR ACKNOWLEDGEMENT. We found out the hard way when we saw our first bill. On top of adding the line, they decided we wanted equipment protection plan on it?!!. Outrageous. Next, they forgot to give us trade in credit for my iPhone. I had to call Verizon corporate customer service to get this corrected. I called the store to let them know I was good to return the iPad because we were not told the correct info, and the employee said we could not because it was past the 14 days. I called Verizon corporate, they indicated they was not correct, it's 30 days. I called the store back, told them the right info, didn't even apologize. Again really?! I had to write this review because there has been no accountability. I get it their employees get commission for all their sales, up-sells, and accessories, BUT DO NOT sign people up without disclosing costs and purposely not giving out the proper information. Since then, I have been on the phone with Verizon Corporate Customer service fixing the last 3 statement bills for over 5 hours total on 3 separate calls- all been soooo off by $350. They even advised me to never go to this store! Biggest mistake, next time going to their actual corporate store.

I m having terrible experience with Verizon to get some hep on unlocking the sim…read moreCard It IS JUST TERRIBLE hanging on phone for 50-60 minutes for five days in a row , everyone keep saying that it's wrong department and keep retransferring to each other Phone is completely paid off but I m just stuck now I want to switch to different carrier but now my completely paid off brand new phone stuck here

Terrible customer service. I would avoid this store. I went in last Wednesday to pick up a phone…read morethat was ordered for me by my company. I was told we would have to order it through our B2B rep even though they had one in the store. We (my company) placed an order and it was to arrive on Friday. Friday came and no delivery. It showed up on Monday which did me no good since I flew out to head back home on Saturday. I requested it be sent next day air and was told they would. Here it is Wednesday and the phone still has not shipped. I was told that FedEx did not pick it up. I told them to call for a pick up or have it sent UPS next day air. They said "that's not how it works". They told me to contact my IT person and have them order a new one to a store near my home in FL. Absolutely terrible service. Victor the Assistant Manager does not return phone calls or reply to texts. How difficult is it to ship out a package?? Had it not been for the fact that our entire company is linked to Verizon (unfortunately), I would have gone to AT&T. The much better option for wireless service.

Not off to a great start…read more Lisa was really helpful in getting internet with AT&T added to my account during my recent move. But I was told that the equipment would arrive by 2 pm so I could establish my internet (self-install, since I was "eligible" for self-install--lucky me) but when 3:30 came and went and nothing had arrived I called the store only to find out that it would be delivered by 5. I confirmed that using the tracking number I was given; 5 pm, then. They tried to pass that off as the fault of the courier, and I get that it is FedEx delivering it and not AT&T, but why give a precise time estimate like that around which people might plan their day when you have zero control over it? Because either AT&T does have some measure of control, in which case some of the blame for this lies on them, or they have zero control and they amount be telling people anything more exact than "we expect it to arrive by the end of day on X day". We'll see how this pans out but I'm starting off pretty unhappy. Editing to add: Since it's 5:02 and there's no sign of the internet device arriving, I checked with the tracking number Lisa provided me. It now says it will arrive by the end of the day. Great.

Knowledgeable, friendly, professional, and patient technician! Thank you Z!…read moreI truly appreciate your help and support!

Came in to T-Mobile to pay my bill was greeted by Eduardo who awesome and a true asset to T-Mobile…read more Ended up opening a new phone line at no cost other than activation fee. Really a great experience with an employee who took great pride in making sure I was a happy customer. Thank you for taking the time to read my review!

Went in this weekend to get new iPhones for my family and Jackie was the one who assisted us. She's…read moregot to be one of the best and most knowledgeable representative ever!!! She was very understanding and helpful and went above and beyond for us. Would highly recommend and will go in for my next iphone purchase with her!!