I stopped by to check out their prices for an upgraded phone. The Customer Service Rep was nice and…read morehelpful. He offered the best price on phones compared to other Metro stores, along with a Tempered Glass Case. He also cleaned my phone off and put the glass case on for me. Some interesting music was being played and I asked him about it. He said, I could change the playlist. That was nice of him. You don't come across that often. I put on some Brandon Lake, the song was Heartfelt Hallelujah. The Indian guy loved it! I was really surprised? I' ll be getting two free gifts today, just for coming in the store! I think, it's a glass and a back pack. I will let you know later. Well, if you have not checked out this store. I would suggest stopping by,It's nice and clean and has new floors. The Customer Service is excellent too!

This is not about this store but more the customer service of metro I spoke to Andrew to get my…read morepayment fixed and he was so helpful and waived all my fees of changing my date!!

Viry is the best! She helped with my moms phone swap and was of the best help!(: highly recommend…read morethis location!

When you need them, they are right on it! What I love about this team is that they explain things…read moreand they don't make you feel stupid because you did not know it. Thank you, guys! You are the best!

Great team - helped me quickly with transferring a line over. I had a little mixup by trying to do…read morethis myself - but they got me the assistance I needed within the same day. I'll be back with anything else needed. Xoxo.

Upon my return to Dallas 12 years ago, I needed to purchase a new Refridgerator just before…read moreChristmas. I called and I was helped by telephone for the type I wanted. It was delivered two days later. I have since replaced the dishwasher, stove and soon my washer and dryer. I have had excellent service from Ed Kellum and Son each time I have shopped there.

We went to Ed Kellum based on a recommendation from a friend and also because we wanted better…read moreservice than we could expect from a big box store like Home Depot/Lowe's. On January 4th, we purchased a KitchenAid double oven from Mark Pritchard. It was expected to arrive in late January, so he gave us an approximate installation date of February 1. Since we hadn't heard from him during the first week of February, we called him several days after the promised installation date to check on the status. He seemed surprised to get our call. He called us back and told us that the KitchenAid was on backorder for several more weeks. So, he offered us a more expensive oven (at a discount, but still more money than we planned to spend) and we paid the difference ONLY because we needed a working oven. The Fulgor Milano was installed the following Saturday. But, Kellum's installer failed to test both ovens before he left. After he left, we discovered that only one of them worked. We contacted Mark who sent an electrician to our house. The electrician determined nothing was wrong with the wiring at our house. We contacted Mark again. Mark then arranged (through Kellum's distributor) to send Apex (a repair company) to our house. Apex replaced two parts on the oven, and it still didn't work. Our request for a new (WORKING) oven was declined by both Mark and the distributor, and Apex came back out more than a week later on Feb 24 and replaced a third part on the oven. So, as of February 24, we now have a "brand new" oven (for which we paid several thousands of dollars) that has already been repaired twice (three parts replaced) in less than a month after waiting more than 3 weeks beyond the delivery time promised, and at a cost of several hundred dollars more than we planned to spend. Not once has Kellum reached out to see if the oven now works. We were told they would extend the warranty on the oven that was installed for one year. But, several months later, we've never been able to get anything in writing regarding the extension of the warranty. We are now planning to replace our dishwasher and two refrigerators. Based on our experience, we will shop elsewhere. Needless to say, we are not happy with the service we received or the condition of the oven on which we spent several thousand dollars. We should have gone to Home Depot or Lowe's. Kellum's service was awful. We DON'T recommend Kellum to ANYONE! Dear Business Owner - if you're only planning to reply "Thank you for bringing your experience to our attention. We regret to hear that our service did not meet your expectations. At Ed Kellum & Son, we take pride in ensuring each of our customers' satisfaction. We continually strive to enhance our services and we hope to have another opportunity to serve you better in the future", please don't bother. That means nothing to me. And, your horrible service blew all your future opportunties to "serve me better".