The representative name Elliot is really helpful, he explained everything very well and we got what we liked. He is very patient and knowledgeable. read more

horrible customer service. came in here about 5 minutes ago to cancel a service that apparently they don't do in store anymore? i talked to LUPE who had the worst attitude ever. i came in here normally lol and to ask a question not to get a b*** attitude from an ugly individual. read more

Wish I could give zero stars. I stopped by because I needed an android charger for a family member in the hospital and quick. I picked one up, which was extremely overpriced $60 for both the cube and cord but there wasn't much I could do since I needed it ASAP. All employees, literally ALL of them were hanging out talking VERY loudly, laughing, joking and conducting themselves extremely unprofessionally. I overlooked it because well, I just needed a charger and I'm not even a Metro customer so what do I care right? Fast forward a day and my family member didn't need the charger. Great, I didn't even open it so I can return within 14 days right? Wrong apparently. I returned the following weekend, walked in and was greeted (barely) by an employee who didn't seem to want to help me, he looked over at the female manager, didn't get her name, to which she said she wasn't going to do his work for him and he had to do it. She reminded him that it could only be exchanged for store credit not returned. I told them I'm not even a metro customer why would I want store credit. She was very nonchalant and said that's our policy. I went to my car and read the fine print of my receipt which does not state that. I returned and told them that but she said there's nothing I can do that's our policy. Well, not according to my receipt it's not, nor was I informed of this when I purchased. I filed a complaint with corporate. I attached their return policy to this post so you can see for yourself. I cannot believe this. Well, actually I can because what can you expect from a company like this with employees that look like they barely passed high school and never grew up or got a real job? read more

Metro by T-Mobile - Return policy - Mobile Phones Near Me - El Monte, California

Went in to ask if they have iPhone and the response was "I am helping someone right now ". Just a simple yes or no answer, not too difficult. Why so rude? So I left, they just lost 4 iPhone sales. Never left a negative review before this one. Don't come here!! read more

Metro had an ad for a free tablet. I ordered the service, but they said I must pay 75 dollars for the table, which was advertised as free. My assistant went in for me, so he paid for it. I called the store, who said I had to wait for an email so I could get the money back, but the email never came. I lost the tablet and went in to cancel the service, but they refused and then said that I missed the email to get my money back, so they would not refund nor would they refund the month that they charged me after I reported it missing. NOW I WILL HAVE TO GO TO SMALL CLAIMS COURT TO SUE THEM. read more

This is a corporate location. They can help you with issues that 611 cannot. If they can't, then time to switch carriers. I have been off/on with them for years. They are efficient and cost-effective. This store has very hardworking, well-trained, associates. They have a ton of tablets and Apple products in stock. It also is very organized; with multiple places to sit as well. This is my new favorite location for any of my in-person needs. read more

At the beginning as I walked in the store Dayana Helped me so well... she resolved my phone issues.. She is the best

The workers are always on their phones while there's customers and they take forever to help you or attend you.

Went in to get a screen protector & phone case. ANDREW was helpful and informative about the promotions they were offering at the moment. It was my first visit to metro because it's near my job & happy I stopped by. If you need any phone accessories or anything to do with phones go see Andrew! :) Thanks for your help. & My phone looks cute and protected now lol read more

Ricardo & Andrew went above and beyond to help with all my problems. They made sure that I was able to use their phone to speak with the insurance twice. They kept trying to resolve my phones & account issues. Ultimately they were able to take care of anything. They are polite, professional, helpful & concerned about my health. I would travel 18 miles again to get help or buy a phone. Thank you all read more

Metro by T-Mobile - Great place with great people working there - Mobile Phones Near Me - El Monte, California

So I had to visit this Metro PCS specifically because I made the big mistake of buying and iPhone here for my 15 year old son. The phone was still under warranty and was very difficult to charge. It was also acting clitchy. I had already visited a different Metro PCS and was given the excuse that the phone jack was dirty and that we needed to run the most recent update. So we took care of these suggestions and came to this store for more help because nothing worked. We were helped by Ana who told us the same thing. I told her we already addressed those issues and we were still having problems. She verified that the phone was still under warranty, checked the phone out and verified that the phone must the criteria for a warranty exchange. She then told me that I heard to pay a $15 shopping fee but the phone could only be shipped to the store. What?! I told that wasn't cool. That I had already been inconvenienced twice and now I would have to come again to pick up the phone and pay. Ugh!! When I was telling her this she cut me off and said I could go to the Apple store if I didn't like this. Wow!!!! read more

I feel played. I bought my phone here about a month ago on smartpay- the guy sold the payment plan to me totally wrong. When I was finalizing everything and ready to walk out, I heard the manager answer the phone next to us and explain the smartpay system A LOT different then what my salesman had just told me I signed up for(the exact terms and fee percentages etc)... but the deal was basically done so I just said screw it I'll just do my best to pay it off in the 90 days, I already signed everything... the deal was done... what else could I do? When I got the phone, he told me it included my case, screen protector, and a little speaker for free! What a great deal!, I thought... a month later I look at my receipt to see my exact total to pay off and just now I'm paying attention the the exact charges: I was charged $40 for the case, $40 for the screen, and $40 for the speaker, which was the only thing that was credited on a "Buy 2 get 1 free deal". WTF. I didn't want the speaker! And if I had known I was being charged $40 for a case and $40 for a screen protector, I 100% would've bought them elsewhere. WHAT A SCAM! I called corporate to file a complaint, they said they would investigate, but at this point I feel like I won't even get credited back the money for those extra charges because it's on my smartpay agreement... Almost a whole $100 extra on my payment! I wish I could remember the guys name. I still have my receipt which has his csr ID but no name. This is supposed to be the corporate store!! BEWARE. Pay serious attention to what they're signing you up for, don't take their word for it. read more

I tried calling this store for 3 days. (714) 730-2864. The phone has been busy the entire time. We had "stay at home orders" on a rainy day and I drove to 4 stores and they were all slow. But no Iphone 11 The several Metro Pcs store clerks told me only the Corporate office have the Iphone11. I have tried and tried to call. I called Monday at 10:40 and still the phone has a busy signal. Very unprofessional business etiquette. read more

The security officer spent 3/4th his time playing on his phone, while we were there. When the store is slow every one just stands around talking and playing on their phones. The only person that smiled or seemed friendly is the associate we got. The rest looked like they just didn't want to be there read more

Terrible service, terrible company. Went there today, spoke to Luis about iphone pomotion. Luis came up with thousands of different ways to tell me I am not eligible for promotion. This is for prepaid service. They will come up with their own rules. Really bad practice, stay away. read more

I came here to buy a iPhone 11 a few days ago and had awesome service by Andrew. He informed us about all the promotions and got us the best deals for our plan. It was super fast and friendly service. I always come back for his service if he's not busy helping another customer. read more

I love the fact that this corporate location has 7+ booths, and three employees working, but only two of them helping customers. The third employee walks back and forth looking busy.... People keep walking in and some leaving, because they're taking too long. read more

COSTUMERS BEWARE!!! As a degree holder in Business Administration and an Owner of a Photography Studio, I deal with all types of Guest ( costumers ) I also know how a business should run and how its employee should act around their guests. In this particular Metro PCS, We had returned a defective BRAND NEW out of the box Samsung S3 and ask that it be replaced with another non defective brand new S3 phone. While the first "specialist " who goes by the name Myra, tried her very best to help us, unfortunately she mistakenly or not knowingly gave us a used replacement phone. When we asked her to give us a new one she is not able to replace the one she had already given us and she informed us that there is no guarantee that we will get a new phone unless we take the phone from the actual metro pcs where we originally purchase the phone. I then asked to give us the original phone back so I can return it to the original store, her co worker who claimed that her name is "ROXANA" interrupted Myra and took over the situation, At this point I had the impression that she is the manager of this store because she took over a complaint situation that an employee is more than capable of handling. This Roxana have a sarcastic tone to her voice and giving off attitude. When I called their 888 number and told them of the situation and asked for their advice, ROXANA revealed that she is not the manager and that we can talk to the manager the following morning about getting our original phone back. They would not release our original phone back to us which I believe to be against the LAW. This review is to merely warn you if you plan to visit this particular branch. To be fair, not everyone in this store is lazy and rude, but there are a few like ROXANA, who will give you an attitude because you are complaining. Reading the other people's review about this branch, I seem to be NOT THE ONLY ONE Who had this bad experience and treated with disrespect. I will be filing a formal complaint to the Better Business Bureau and I will be filing a formal complaint about this specific incident to their corporate office. read more

Be aware of this Metro store. If you really need to give them business, make sure they offer you a new device in a seal box. It look like they sale many defective devices. Ohh one last thing, there is a fee for replacing a factory defective device even if still under warranty. But the good thing is that if you talk and become friends with the guy walking around the place carrying a little pouch on the side you might get lucky and he will not charge you for that. read more

Horrible customer service from the store manager Bryant. When you speak to a customer look up at them instead of being on your phone playing YouTube. Second you don't call someone jefe that's not professional. Third don't start singing and whistling when the customer is trying to talk to you. My father is disabled he doesn't have time to be coming back and ford from stores. That was a horrible experience. Metro you need to hire more professional people cause they are giving you guys a bad name. Don't let people like that represent the company. read more

Went to buy my brother a phone here on Thursday, Patricia helped me out and explained the smart pay in detail. Thanks to Patricia she helped me understand the process of smart pay. All my questions and concerns were answered. Once again, thank you Patricia! read more

Very helpful people behind the counter in this metro pcs store. I recommend this location 100%. I've been a metro customer for years and I can tell you, best customer service in town. read more

Avoid this place! The so called "manager" doesn't know what the hell he's doing. He made it seem as if I was getting free accessories for my phone but when I used smart pay he piled up everything and it was too late to cancel the items and I thought they were free because he kept saying "you know what I'm gonna throw this in for you" and he even stated I was getting a free case but I wasn't ugh! read more

I stopped by today with an account issue and Jennifer and the rest of the staff were super friendly and so helpful. They took the time to hear me out, and did everything they could to correct my problem. I would highly recommend this store and the staff. They are genuine down to earth people and will do everything they can to get things right. Thank you! read more

This Metro PCS location had terrible service today. The only employee on the floor was so busy chatting it up with someone at the counter that the employee wasn't paying attention that there were 6 other customers waiting to be assisted. The female worker didn't bother calling another employee out from the back to help everyone else. Hopefully next time they'll be more professional and helpful to ALL of their customers. read more

WORST cellular providers of the industry. My phone has been losing its signal on and off randomly. This morning, it decided to stay "out of service" the whole day. I couldnt be in contact with anyone. I called customer service using my friend's phone, but they were no help. So, I went to one of the metro pcs branches, in hopes of fixing my phone. I was helped pretty quickly. Unfortunately, the man that was helping me did not know how to deal with customers. The beginning: He first tried to put new sim card and etc, but nothing worked. He, then, told me that since my camera cracked, the warranty voided my request to exchange the phone for $15. He gave me the ultimatum, either I reset my phone completely, or get another phone and pay the deductible (I got insurance) for $50. I chose to just reset my phone because I've decided to cancel my membership after this month. I will not be paying $50, ontop of $66 of my monthly payment to remain in a shitty company. After my phone was resetted, I still didn't see any bars on my phone, so I asked him, "does this mean I have no choice but to pay the $50 then?" He said yes. I was telling him how it is unfair and inconvenient for metro pcs To put me in this situation. After all, the signals were lost, and the fault was on them. I mean, I had to call urgent care today for a damn health condition and I couldn't. I told him this wasn't even my fault.. and you know what he told me? Lmao He said, "well, if your camera phone wasn't cracked, It all would be easier" with the most obnoxious tone. I think your brain stopped working for a sec.. has it ever crossed your tiny mind that if your company wasn't so shitty, I wouldn't have lost my reception in the first place? So it's my fault that your cheap ass company decides to lose its signal on me? It's my fault that the phone from your company is trash ? You swear I lost my signals because of my cracked phone. I lost signals all day because your company is SHIT, but that's why you work for them I guess. Next time, when a customer complains, just fucking listen and smile. I don't need your trash comments. In the end, the signal started to show up, and I left after making a phone call to ensure everything was good and that I don't have to come back. I had recently paid my monthly bill with them as well, which means I have to stay one more month with this money hungry company that doesn't know how to cope with disappointed and upset customers and definitely has really low standards of the employees they hired. What a rat hole. read more

I went in because my gf got a new phone and needed to activate it that lazy piece of shit with the fucked up looking eyes kept telling us "did you call the number?" We did and the fucking automated system doesn't work for shit. He didn't want to help at all. Why work at the store if you don't want to do your fucking job? Then he said ok 15 dollars to activate. We said we would go to the metro in Baldwin Park because they are more helpful. As we walked out they started laughing. read more

Went in to upgrade a phone and received the best customer service by andrew. If anybody, or if andrew sees this, please contact me here!

Metro is okay its not the best in the world but it. Will do for now the moment my internet is messin up can they fix that no i don't think so crappy metro p*ece of sh*t can't do nothin let them tell it. read more

When a place has a security officer, is two reason protection of customers and theft, also the associate that work here know that they have protection, so they don't care about customer service, friendliness, a smile or make you feel at home, they just know that you need them and they are doing you a favor, and if you don't like it you can leave and take your business else where, just because you are a corporate store for Metro P of S! Does mean that you get a pass in being an a hole! read more

So far I'm a fan! 4G baby!!!!!!! Something that makes me laugh since dealing with metro is that some stores have armed security. I mean damzzzz!!! Yes I've heard the jokes about metro but they have good thing with the no contract set up. I went in here to get everything started and first you have to put name on list,then they call you to get phone or basically get any kind of service in store. The girl helping us was freindly and informative and everything considered I felt it was a nice transaction. So it been a few weeks and no problems yet and I love my phone so much. This is a clean store in a cramped mini plaza. read more

First place being here, and I got to say pretty awesome. Great set up and people are really friendly and what struck me the most is that, if you would like to just make a quick stop they have a machine outside just for you to pay for your phone if you are in a hurry or not in the mood for human contact. read more

I really cant say enough great things about your employee Roxana. By far the most courteous, honest and genuinely caring sales associate I have encountered. Her customer service is up to par and continuously exceptional. She continues to go above and beyond for me n never hesitates to help me out when I have a question or concern. Roxana is a great example of what a sales associate should be. If you are looking for a metro phone I highly suggest this location. N don't forget to ask for Roxana :) Well done guys! read more

Roxana De La Torre was such an amazing help. She made my experience so much easier and her vibe was phenomenal! I really thought I was going to have to translate to my parents the whole time but the fact that she spoke excellent Spanish made my job easier! She has been by far the best and most helpful salesmen I've ever encountered! If you ever go to this store & need help she's your girl. read more

I came to this Metro pcs store and was so mad and struggling with my phone and we'll thank God Anthony V. Literally helped me out.I honestly don't like coming to Metro pcs stores because I get treated with a rush and we'll when I came here to this specific one I got helped from Anthony V. I was stressed and we'll when he saw I needed help.He gave me the attention.Its just great to know that you can come here and you get treated right ! Thanks to Anthony V. For everything.I am truly thankful to have been helped with care and great to have left satisfied.This Metro pcs store is the one I recommend one to come and don't forget to ask for Anthony V. :) read more

Dont go here customer service is bad and rude. Make you wait a long time even though they say it will be 5 mins, when they finally do help they are condescending and they cut you off when you are trying to explain your phone issues. A class in good customer service will ho a long way. I work in customer service so I know how to treat customers and how I want to be treated when I an a customer. Treat people as you want to be treated you self. read more

Irene helped train me to use several functions that i could not figure out! She spent 20 minutes helping me. I can nw do myself! No sale involved, just great customers service! read more

These employees need to go back to Metro PCS training school. For either of the two employees to ever have smiled would have been a miracle. Have you ever heard of a "can do" attitude? Neither have these two. Going into a business to spend almost $500 on a phone should warrant at least a small bit of assistance. I didn't realize that "porting" my telephone number would be an insurmountable task. If these people worked for me and I witnessed the deplorable way that they deal with people they would be fired on the spot. It all worked out for the best I took my hard earned dollars and spent them elsewhere. Another lost sale, I guess it isn't important to Metro which is why they continue to hire and keep such employees. Read and learn, stay away from this particular location. read more

the service is horrible, also they do not offer many phones. they are rude to the customers. Also, another advice would be to stop posting flyers on cars. It is very annoying and waste of paper.Gives me another reason to post this review. read more

I came to Metro to get my phone fixed and instead left with a Brand New phone thanks to the help of Alexyss . She was super cute and helpful. She literally did everything for me. Great place. read more