Elvis was very helpful, kind, and patient on our very first visit at this location. He helped me and my husband add a line, got a new phone, and a free line for a great deal! He made the whole process go as smooth as possible. I can guarantee you his customer service is top notch! read more

Yoo, Elvis is the man you should go to when you come to this location. Very patient and explains everything to you. Sara is the store manager, and she was super cool too. I was able to pick up 3 google pixel 10 XL pro for free back in December and I forgot to write a review. Give this man a raise or Full time Sara! read more

I would give Zero stars if I could. That Arab lady managed to mess up the simplest thing and still wouldn't admit it was her mistake. She told me to call 611 and deal with it myself. All I wanted was to change one of my lines to a new phone number, but she ended up adding a new line instead. The old line was never canceled, and I lost my promo. I asked her to call Sales Support and fix the issue, and she told me, "no line is free, I didn't see free line." read more

I went into the store and got the worst treatment as a customer possible by the woman in the picture, claiming to be the manager... No manager skills! I posted on Google reviews what occurred so if you're interested, read it You wanna trust the people you're doing business with but when they treat you so incredibly disrespectful, it needs to be said ...But then I got the response from the owner which again if you read my Google review, got a very disappointing and condescending response so the saying goes the apple doesn't fall far from the tree goes so far in this establishment! I just recommend that you could try any other store so that you don't have to take the chance of being treated as horribly as I was!!! in the photo is the response I got, which says more about their lack of care for their customers than anything else! decide for yourself read more

T-Mobile Authorized Retailer - Response from owner - Mobile Phones Near Me - South El Monte, California

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I would love to write a review of their services but I couldn't even get that to begin with. They had a bad attitude and tone from the jump by the manage of all crew members, refused to assist with my insured accessories and turned me down immediately. Called another location after that shameful situation and they asked me where they rejected me from, they responded "yea we can help you over here, they don't like to do their job there". No need to tell me that when I experienced it already, makes sense now why this t mobile is usually empty. Thankfully I will be serviced else where and will not step foot in this location again. I don't understand the attitude in a job based heavily on customer service, no suggestions, redirections, or connection to customer. Pretty much a slap in the face. Ridiculous. read more

Called ahead of time to verify they had Home Internet available to pick up same day. Sara answered and verified that they did have the equipment in stock and drove right down. Walked in and Sara was able to verify my info. She helped me submit a request for the $300 promotion for a new home internet plan. She was able to answer all questions I had regarding the costs and speed I should be expecting. All in all, I was probably in & out of the store in about 20 or so minutes. It's located in a large shopping center so parking wasn't an issue. Also, this store is on the smaller side and there were 3 reps in store to assist when I was there. read more

If I could add zero Stars I would but unfortunately I have to select one at least. Was having issues with my phone was advised by customer service to go into one of the locations unfortunately I came to this location was not even greeted as I walked in and my phone wasn't even taken a look told me she didn't have the tools to unlock my phone didn't even grab my phone to see what was wrong as I glance to the left she really spoke and advised me to look at her or she was speaking to me and allowed to invoice as if she was speaking to a child when I advised her not to speak to me in that matter she would got really upset told me she couldn't help me in to get out of the store I asked for store manager she advised me she was a store manager when I asked if I can please have her name she refused and told me to get off of the store. What's the point of coming to work when you don't even want to help anybody out and I glance the picture of her so everybody could be careful read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - South El Monte, California

Wouldn't recommend this location. They made a big deal about replacing my screen protector because I had ordered one that wasn't meant for my phone but it still fits my phone perfectly. All I wanted was a replacement for the screen protector I already ordered but the employee was being difficult and said I couldn't do a replacement because I had to return it and purchase the correct one for my phone even though the one I had fit perfectly. So I had to waste time to visit a different T-Mobile location where they replaced the screen protector with no issue. read more

^ pretend it has NO star. If you can avoid this place, please do. This isn't a real T-Mobile store, they're a third party. We went in today to ask about an iPhone and they stated they didn't have it in stock. So we went ahead to a different T-Mobile and bought the phone with NO problem or hassle. After we bought the phone the gentleman helping us told us that the T-Mobile we had just visited did in fact have the phone in stock...what? Like I said they're a third party so it made sense why it was so sketchy the minute we walked in. She was over charging on the up front payment by $85 and couldn't even let us know what other locations had the phone available. So moral of the story, they didn't want to sell us a phone which is weird because it's all commission. Womp womp. read more

This place has the rudest, most condescending staff (the woman) I have ever encountered; they act as if *they* are the customers and *I* am the employee who has made a mistake. It is an absolutely appalling level of service--truly unbecoming. read more

Just bad customer service overall. Do not go save the trouble from dealing with the girls that work from here. They either don't want to help refer you to the 661 number or flat out refuse service. read more

Wow! I see all the negative reviews with 1 star. And I totally agree. Bad experience with them. I would never ever go to this authorized dealer store. Go to a real T-Mobile corporate location. Do NOT waste your time with these lazy and rude employees. They do not hesitate to insult you also! Corporate T-Mobile will be notified. I wish I could give them a 0 (zero) stars or even negative stars if possible. I won't be surprised if this store close down soon with slow business. read more

I have an issue with this t-mobile place. I have problems with my iPhone, some how I couldn't get e-mail from my iPhone, I asked them to help me out and they refused to help me. They told me go to iPhone place in Pasadena or Cerritos for service. I still have contract with them, these two ladies are not very helpful and friendly, they have no customers at that time. So it's made me very angry. So I went to another t-mobile place in Rosemead and the guy very friendly to help me out, it's took only a few minutes to get my iPhone fixed. I don't know why t-mobile hire these people, they are helpless. I would recommend customers do not go to this t-mobile place, it's on Durfee Avenue by Marshal and Superior market. read more

Elvis fue muy paciente, amable y explicó todo claramente. Se aseguró de que entendiera todo antes de que me fuera y no me apuró. ¡Definitivamente lo recomendaría y sugeriría pedir ayuda con él cuando visites! read more

I went in with my daughter to upgrade her phone and get information about her insurance policy. Whenever I asked a question I was met with short answers as if though he was disinterested in helping us. If u ever get assisted by Rafael D beware. He was so rude to the point where he walked away as I was talking to him and just completely ignored us. read more

I came to get new phones and watches and when I got my bill it $200 more and they changed my plane without my acknowledgement. That is un called for....... I will write a bad review everyday until I get something resolved read more

Terrible, the worst costumer service ever; do yourself a favor and never come here, go to the one in El Monte by Valle Mall. People here are disrespectful and undertrained, If I couldn't put 0 I would. read more

I walked in with my 4 year old, she was dancing like a ballerina out of excitement since we were there to get her a tablet, and the lady said she had to stop or for us to leave because her clicker kept going off, she also said we had to wait 15 minutes because she was taking her break. I grabbed my daughter and sat her on my lap while we waited. Another customer walked in and she decided to help him instead of us that had been waiting on her to stop taking her break. Another woman walked out the back, asked what she can do for me. I asked about the specials, she replied "of course your only here to get information on specials" like what is that supposed to mean. Both these women with their head wrapped were so rude and unprofessional. read more

My aunt went to This T-Mobile location yesterday . All she wanted was to transfer her line to a new phone that she got as a Gift. The worker immediately asked her where did you get this phone ?! Like why does it matter where she got it from . Then she proceeded to ask her more questions about the phone :/ . Then my aunt went outside to check on her mom cuz she was in the Car waiting for my aunt. When my aunt went back in the lady said " you can't be coming in and out , it's policy rules from the store " like what !? my aunt then went back inside and continued to try to switch her line they told her it was gonna take an hour . Couple mins passed by and then the lady told my aunt they can't do it ! . That she should just do it online . My aunt grabbed her phone and left upset :/ . Lazy customer service . Just look at these reviews on this location it's unacceptable. read more

Came here around 1/10/24 trying to trade in my mom's phone and upgrade her... I thought Amy was doing me a solid one.. and trying to help. But she ADDED an extra phone line, and DID NOT disclose the information. She changed my plan to benefit her commission. The only way I found out it a week later, I went to a different T-MOBILE store to add my husband and they showed me there was an active third line and it showed I received TWO iPhone 15 and I just received ONE IPHONE 15, when I just traded in my moms phone for an upgraded. All Amy cared about was the commission. I WOULD NOT COME BACK HERE. Or course to come fix the issue, I had to drive back over here. And speak the assistant manager.. which at the end of the day he apologized for the extra line. Do NOT come here. This is a private owned T-Mobile. They will try to scam you. read more

You do not get greeted, If you are NOT Hispanic! People came after, all get greeted with " welcome, will be right with you" Staffs not too friendly. read more

Amy was awesome! Her customer service was great. I got a new cellphone and Samsung watch. I was there over an hour and she was amazing

Great experience! Ernesto was so friendly and very informative while he helped me through my purchase of an iphone 14. I will be coming back to this T Mobile if i have any future problems or concerns. Great customer service care. read more

Came here for the first time yesterday to claim the T-Mobile Tuesday Umbrella and there were three people in front of us. One was being helped by one worker while the other worker helped to answer inquiries within the line It turned out that the rest of us were here to claim the umbrella offer, but the worker was dealing with our inquiries one at time without asking the rest of us if we were here to claim the same deal too. So I was about to tell her that we were all here for the deal, when she finally beat me to the punch and got the rest of us our umbrellas. First time claiming one of these free items from an actual store, so I call this a success. read more

T-Mobile Authorized Retailer - T-Mobile Tuesday offer from yesterday :) - Mobile Phones Near Me - South El Monte, California

i just got off the phone with an employee about a a screen protector replacement that i was unsatisfied with and the employee was totally rude and unhelpful and kept addressing me like i was an idiot for not knowing that the replacement i would get would be the same one i was dissatisfied with, please train your employees on phone etiquette and customer service because that phone call could have been simple and cordial but i left disrespected and even more disappointed, do better lady u suck! read more

what is scam. I went into upgrade to a new phone. I chose the iPhone 15. They said if I moved my five lines over to T-Mobile I could have it for 350 I agreed but when I went through the whole process, they said oh no you only get a discount on the second phone if you buy one at full price total waste of my time shame on them looking for another carrier read more

So I walk mins before they close to get a screen protector and there associate any greets me with a bad attitude right from the start.. proceeds to look up my account account and can't seem to find my info and in there system when I've contacted over 5 Phns from them and pay damn near 400 a month for my bill. then she proceeds to make it seem as if I'm lying to her And inconveniencing her to get my screen protector replaced under warranty . So she starts slamming my Phn around and taking deep breathes as if I'm wasting her time or something . I told her if it was too much trouble I can just replace it my self since she wants to be so rude . Then refuse to replace my screen protector after continuing to call me a liar and telling my screen proctor wasn't even from the T-Mobile store.. I will be contacting management to address her poor customer service and attitude . Little does she know I have family in T-Mobile corporate I'm going to make sure that other customers are not treated this way when we pay a lot of money for this Phn company's service read more

I would give lower than one star if I could. I never write reviews unless it is a multiple BAD experience. I went here 3 different times and every time was met with workers that knew absolutely nothing about phones or customer service. First time. I came to exchange my phone for an upgrade. The interaction wasn't too bad tbh. They checked my old phone to see if it was in good condition, it was. But the lady with the long nails n eyelashes, took of my screen protector to inspect, n put it back on wrong so there was so much dust on it.. which is fine. It was just annoying. Second time. Went back to see if they've shipped my new phone because they said it would ship within 1-2 weeks. It had been 4 weeks since I was there. So just wanted to double check on if the new phone order went through or what the problem was. I don't really know much about the whole back end of the phone exchange process so I was honestly just asking questions. But instead of answering or helping, from question one, they kept saying "we can't help you". I didn't go in there to receive the phone THAT day, just wanted to ask some questions. First girl (she was new) couldn't help, she brought in the girl with long nails, she couldn't help either. None of them were answering anything btw. Literally just saying "idk". Finally brought in another guy with glasses. This guy out of the three was the most rude. He didn't even let me finish any questions ( I didn't even ask one yet ), n kept interrupting me to the point I actually had to say "sir can I finish my sentence?". Horrible service. Third time. This time was for my dads phone. He was having problems with his calls being dropped n wanted to exchange phones. Same non responsive, rude attitude from before. Not even worth typing at this point. When I go to these places, I never expect my problems to be solved then and there, because I understand things happen. But there's a difference between: trying to help, and literally not caring, sitting there waiting for their next paycheck. If you don't like your job, leave... don't be rude to people for no reason. read more

Jeena was the bomb!!!!!! ! Super nice and friendly go to her !! She'll hook you up upgraded my line and got me a new phone for my business read more

T-Mobile Authorized Retailer - Jeena - Mobile Phones Near Me - South El Monte, California

This location has by far the worst customer service I have ever encountered by T Mobile. The moment I walked in with my mother and my aunt in hopes to exchange our phones, my mom asked if anyone spoke spanish. I got there at about 1pm and an employee with some glasses answered, "yeah kinda." She clearly did since she was responding to my mother the WHOLE time in english when my mother was clearly speaking spanish. When my mom asked if there was anyone who spoke better Spanish she/he was very dismissive and said we could always come back later because that person was out on lunch. Then a few moments later the employee began to speak spanish.. like what? I find it strange that someone that clearly looks hispanic working in a hispanic community pretending like they don't speak spanish. We obviously left to take our business elsewhere. My curiosity though is why have people representing your business or location who treat their clients like this? I will never understand how they have people with that customer service working their business. Not only did we feel like they didn't want our business, we definitely felt disrespected by the way she/he pretended like they didn't speak spanish. I don't recommend this place at all be prepared to be treated like they rather see you walk out the door than actually help you read more

I visited the store today, the first one to greet us was Noah. After walking for just a couple of seconds Noah approached us with a huge smile. We then explained what we were interested in and he explained everything with such detail and so much patience. There were no surprise fees nor awkward silences. He reassured we understood what we were signing in for and made sure we felt comfortable. I will most definitely recommend this place and if you can go when Noah is there the better. read more

Fast and friendly service, they took care of everything and looked for ever discount possible. Great customer service by Kaya!

Worst T-Mobile ever don't even bother trying to come in no one wants to help you. They couldn't even find my phone number or name lol what a joke read more

The customer service policy at this shop is do the bare minimum. That's with the employees following the managers lead. When a custom ask a rep to call to confirm what is on his computer because the customer is getting emails saying different and the rep tells you ( after asking his manager) to just "wait and see". Sure Ill wait for a delinquency charge to accrue and I can spend even more time on another day dealing with this shit. read more

I wish I could give them a zero. What a bunch of idiots. Tried for 4, yes four, days to sign up and transfer my phone. Every single technical service rep, once I finally convinced customer service to let me talk to one, botched my service. I was trying to port my number over. The last dumb thing they did was to cancel my previous carrier. Now I'm left with no phone at all. I'm going back to AT&T. They cost more, but they aren't stupid. read more

Went in today around 11AM-ish to get a new screen protector for my boyfriends phone and the tmoblie rep who helped us out gave it to us and told us we had to put it on ourselves due to covid regulations (even though all the other locations have put them on for us no problem). It really wasn't a big problem but it was just a bad experience all together. We all got really negative vibes from it. read more

I came in to trade in my iPhone XR and purchase a iPhone 12 pro max and was helped by Julie L. at this location. She didn't seem to know what she was doing for the most part. She tried discouraging me to transfer my pictures and files from my old phone to my new one because a customer that was presently there had been waiting for 3 hours doing the same thing. I had to be the one to suggest to just airdrop my files to my new phone and it worked. How do you try to sell a phone that you have no clue how to use or operate. Now, the worst part of it all after almost waiting 2 hours for my purchase is that SHE NEVER ACTIVATED MY SIM CARD!!!!! How dumb do you have to be???? read more

Walked in this morning to pay my bill and had some issues luckily Clarabelle went above and beyond in assisting me. Long story short we had to call corporate and Clarabelle was extremely helpful and was the reason I didn't cancel my line with TMobile. Thank you I am satisfied with my service thanks to her. read more

Staff members are not friendly or helpful I came into this store trying to return 2 phones bought that didn't work I had reported the phones with the 14 days but had no luck with the return kit to be mailed to my home so 611 rep for T-Mobile asked me to go in store to return phones regardless of it being more then 14 days due to the claim being made within the claims time frame of 14 days I tried to explain this to the representative and was quickly cut off she stated let me speak to my manager it's been longer then 14 days she spoke to Oscar the store manager and he quickly responded he couldn't do anything due to the 14 day mark being over with. Had he let me explain that I had reported it within the 14 days I just needed to inform him I just didn't receive the return labels through mail so they asked me to come into a store he would have known the full story. I asked him to please check the notes and he refused, only after getting a rep on 611 did he even attempt to help, But once again cut off by first rep and now store manager he didn't want to assist nor find a resolution. So I called back 611 assistant and they explained that I could return the phone in person as long as it was a corporate store. I soon found out they were not a corporate store, had he took the time to help me and walk me through by checking the dictation notes on the account he could have directed me to the correct store instead he shut me out and was extremely rude. Not to mention I waited patiently 15 mins to be helped and when it was my turn he was helping me and another person as they walked in and simply tried to assist me and them I don't understand how he could have me wait 15 mins to be assisted while he helped the customer prior to me and have a walk in and address them promptly not providing exceptional service to me as I waited longer and patiently, no welcome to the store only simply please remove yourself from the entrance will assist you in a few, but no welcome at all, or sorry for the wait or welcome . This store really needs better training when it comes to assisting guest. We pay so much to be treated like this because we are not buying a phone, it's like we aren't worth their time! I hope they address and retrain all those 3 employees with manners empathy and further educate them on how to respond to corporate customers that aren't part of the proudly operated by wireless vision llc plans clients, I wouldn't even consider coming here again after this ! Do not come here for any returns read more

Joseph was really good At helping me Job Constmer Service We was Awsome i really Appreacite his help i give hime 5 stars for sure Thanks T mobile!! read more