I wish I had paid more attention to the negative reviews before stepping foot in this Verizon…read morestore. They lure you in with promises of a free phone and a lower bill than other carriers, but it's a trap. The hidden fees are outrageous, and despite assurances that they would be covered, I was told it would take weeks to see that money back. In the end, my bill wasn't even lower than what I was paying with my previous provider. The whole process felt rushed; they had me signing documents so quickly that I didn't have a chance to fully understand what I was agreeing to. And when I went back to try and sort things out, the unprofessionalism was shocking. I was met with what felt like a threatening group of men, making me feel incredibly uncomfortable and intimidated. Save yourself the headache and avoid this place. The deals aren't real, and the customer service is non-existent. I regret not listening to the warnings and hope others can learn from my mistake.

1/10/2026 at 1414 hours UPDATE: Grateful that Corporate has…read morenow resolved the billing issue after almost 23 years of loyalty. However, Herman's solution was simply "just return the iPad, you have 30 days from purchase." Is that how you resolve issues stemming from dishonesty? Transparency and honesty are essential in customer service, and unfortunately, that was lacking in this experience. Will definitely avoid this location in the future 1/10/26 0945 Hours : Update / Edited Review: Unfortunately, I need to revise my previous review due to misleading information we received from Herman at the Verizon Indiantown location. Prior to obtaining the iPad, Herman repeatedly told us it would be $3 per month and later stated it was completely free with no monthly charges, only a one-time $40 fee (which we understood, especially since we had already paid $102 upfront). I very clearly asked multiple times,with my husband on the phone,if there would be any monthly payment at all, and he said none. My husband, who has been a Verizon customer for 22 years, specifically questioned this because there is realistically no such thing as a "free" iPad line. Despite this, Herman insisted multiple times that it was free and assured us there would be no ongoing charges. When we later noticed charges on our account, another Verizon team confirmed there is actually a monthly service line fee. Herman then said it should only be $10/month, yet our bill shows $20/month, plus a protection plan that I clearly declined. When questioned, he could not explain the additional charges and seemed to assume the customer already knows Verizon's company policies ,which is not appropriate, especially when costs were never disclosed upfront. We were told a manager would contact us today or by next Tuesday, but so far this remains unresolved. What we believed was a great deal turned out to be misleading, and important details were not clearly communicated in order to complete the sale. Transparency and honesty are essential in customer service, and unfortunately, that was lacking in this experience